The Google Play Store error 20 occurs when you’re trying to download an app. The actual error message goes like this, “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: -20)” and it’s a pesky little error as you may not be able to continue downloading other apps if it shows up.
The thing about this error is that you can fix it on your own as it’s not really a serious problem. It could be just a minor issue with the Play Store or your Google account. In this post, I will walk you through in troubleshooting your Android phone that’s bugged down by this Play Store error 21. So, if you’re one of the users with this kind of problem, continue reading as this article may be able to help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
Here’s what you have to do if your Android phone has this error…
- Reboot your phone as it might be just a minor issue.
- Clear cache and data of Play Store.
- Remove Google account and add it again.
- Factory reset your phone.
More often than not, this error is just a minor issue especially if your phone has been doing fine prior to this problem. Glitches happen all the time and it might be one of those things. So, before anything else, restart your phone and then try to download an app and see if the problem is fixed.
Clearing the cache and data will reset the Play Store and bring it back to its default settings. Aside from that, the cache and data files will also be deleted and replaced. If this is just a minor problem with the Play Store, this procedure is enough to fix the problem. So, after doing this, reboot your phone to give it time to rebuild the cache. Then, try to download an app. If the problem continues, the problem is a bit more serious than we initially thought. Move on to the next procedure.
Another possibility is that it could be a syncing problem but you really don’t have to do a some complicated procedures to address it. All you need is to remove your Google account, restart your phone, add your account again and try downloading an app. If the error still shows up, then you have no other choice but to reset your phone.
A factory reset will fix this problem but make sure you backup your files and data as they will be deleted during the process.
There you have it! I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
- How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9
- How to fix Google Play Store error 940 on Samsung Galaxy A9
- How to fix Google Play Store error 8 on Samsung Galaxy J3
- How to fix Google Play Store “Package file is invalid” error