How to fix Facebook app that keeps crashing on an LG G7 ThinQ smartphone [Troubleshooting Guide]

Having trouble using Facebook app on your new LG G7 ThinQ? If that’s so, then this post might be able to help you. Mapped below are recommended workarounds and potential solutions to a problem on Facebook app that keeps crashing or not loading properly on an LG G7 ThinQ smartphone. You can refer to the following walkthroughs, whenever needed.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix LG G7 ThinQ with Facebook that keeps crashing

Prior to troubleshooting, check your Wi-Fi Internet connection and make sure your phone is connected and has stable Internet access. Online apps like Facebook won’t work as intended without an Internet connection. If the problem continues with your phone connected to the Internet, then go ahead and troubleshoot software problems on your LG G7 ThinQ smartphone.

First solution: Force stop or clear Facebook and recent apps then reboot

Apps can go rogue when they’re corrupted and frequent crashes is among the primary symptoms. If this is what’s occurring on your Facebook app, forcing the app to stop or clearing the recent apps may help. Here’s what you should try performing then:

  1. Tap Settings from the Home screen.
  2. Tap the General tab.
  3. Tap Apps.
  4. Tap to select your preferred filter. You can choose from All, Enabled, and Disabled.
  5. Locate and select Facebook app in the list.
  6. Tap Force Stop.
  7. Then tap OK to confirm.
  8. To clear all recent apps that are running in the background, tap the Recent apps icon from the Home screen. Then tap the Clear all icon at the bottom-right side of the screen.
  9. To close an individual recent app like Facebook, tap to select the app from the list and drag it to the right.

After force closing and clearing Facebook and other background apps, reboot (soft reset) your LG G7 ThinQ with these steps:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone power cycles.

A soft reset helps clear cache including errant temporary files that might have caused the Facebook app to become unstable. No data is affected in the process.

Second solution: Clear cache and data on Facebook app

If force closing the app doesn’t do any good and Facebook app continues to crash on your LG G7 ThinQ, try clearing the app cache and data next. This will delete all temporary data that are stored as cache on the Facebook app including errant files that caused conflict. To do so, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap the General tab then select Apps & notifications.
  3. Tap App info.
  4. Tap to select a desired filter. Options include All, Enabled, and Disabled apps.
  5. Locate and select Facebook from the apps list.
  6. Tap Storage.
  7. Tap Clear Cache to wipe temporary files for the app.
  8. If you want to clear Facebook app data, tap Clear Data then tap Yes to confirm.

Clearing data from Facebook app deletes all stored data on the app including login details, saved games, and other relevant data. You’ll need to sign in to your Facebook account again when the app is reloaded.

Third solution: Update Facebook app and phone software to the latest version

Installing app updates is also a potential solution if the problem is attributed to malicious software and bugs embedding into the Facebook app or any of its software components. Updates not only offer new features but also bring fix patches to get rid of certain bugs and likewise address existing apps or system issues on the phone. Simply follow these steps to get started:

  1. Tap the Apps icon from the Home screen.
  2. Tap Play Store.
  3. Tap Menu then go to My Apps.
  4. Select Update All to manually update all apps with pending updates at once. Or you can tap an individual application and then tap Update to update a single app.
  5. If you want to keep apps updated automatically, head back to Menu-> Settings-> then tap to mark the Auto-update apps checkbox.

Updating the device software to the latest Android version may also help, if the problem is attributed to some system bugs and malware. To check for new software updates on your LG G7 ThinQ over-the-air, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.
  5. If an update is available, read and review the requirements. If all the requirements are met, follow the onscreen prompts to download and install the latest software update on your LG G7 ThinQ.

Your device must have stable Internet connection and ample of storage space and battery life to complete the update file download and installation process.

Fourth solution: Reset network settings or all settings on your LG G7 ThinQ

To rule out network connectivity issues out from the underlying cause, resetting the network settings on your LG G7 ThinQ may help. Doing so will delete cellular and Wi-Fi network settings including saved networks and passwords, and Bluetooth connections on your phone. Here’s how it’s done:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select Network settings reset from the options.
  4. Tap RESET SETTINGS twice to confirm action.

After the network settings reset, reboot your LG G7 ThinQ to dump cache including corrupted data from the phone’s memory. This allows your device to perform smoothly the next time it runs.

If that doesn’t work, then you can restore your device to default settings to or reset all system settings back to their default values. Here’s how:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select the option to Reset settings.
  4. When asked, tap Reset Settings to confirm.
  5. Enter your device PIN or password, if prompted,
  6. Then tap OK to proceed.

Any invalid settings or options will be cleared in the process. Don’t forget to reconnect to your Wi-Fi or cellular network to regain Internet access on your phone.

Fifth solution: Uninstall Facebook app then reinstall it on your LG G7 ThinQ

Before deleting the app, try uninstalling Facebook app updates first. This is likely necessary if the Facebook app only started to crash or misbehaves after installing update for Facebook. The new update might have contained bugs that caused the app to become erratic. To uninstall app updates, make sure that auto-update is disabled Facebook app and then proceed with these steps:

  1. Tap the Menu icon.
  2. Tap the option to Uninstall updates.
  3. Read and review the message prompt, then tap OK to confirm.

If uninstalling the app update doesn’t help and the problem persists, then you can go ahead and uninstall the app completely. After the app is uninstalled, you can reinstall the latest version of Facebook that’s compatible with the current Android version of your LG L7 ThinQ smartphone from the Play Store. Here’s how:

  1. Go to the Home screen then tap Settings.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Find and select Facebook app.
  5. Tap Uninstall then tap OK on the warning prompt, to uninstall or delete the app from your device.

Restart or soft reset your LG G7 ThinQ after the app is removed and then head to the Play Store to search for, download, and install the latest version of Facebook app for your device. Reboot your phone again after the Facebook app is installed to dump errant cache files and data from the phone system. Doing so will prevent the device from bumping into minor issues the next time it runs.

Other options

Contact Facebook Support or visit the Facebook Help Center to report the issue for further assistance and options if the problem persists after exhausting all prior methods. If you see any error code or message prompt, then be sure to read and take note of it. Error codes and prompts are primarily designed to inform users of what went wrong and what must be done to rectify the error and get the app to work as intended.

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