How to fix Facebook app that keeps crashing, not working properly on your Samsung Galaxy J2 Pro 2019 (easy steps)

Apps can become problematic at some point due to many different factors. Even the sturdiest apps like Facebook can succumb into such issues, which can be minor or more complex. Among the most widespread app problems affecting old and new Android devices is on apps crashes, sluggishness and unresponsiveness. Generally, these problems are attributed to software errors, which therefore denotes they are possible to fix.

Tackled in this post is one of the common app issues transpiring on various Galaxy devices, particularly on Facebook app that keeps crashing on the Galaxy J2 Pro (2018) handset. I’ve also highlighted some suggested workarounds and generic solutions that can potentially fix the issue. If you’re here for help in dealing with the same Facebook problem on the same Galaxy device, then this post might be able to help you out. Read on to learn more.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy J2 Pro 2018 with Facebook that keeps crashing

Before you begin troubleshooting, verify and ensure that your phone is connected to Wi-Fi internet and is not having some network connectivity issues like intermittent connection or network connectivity drops. Facebook requires Internet to work properly. This means the need to deal with Internet problems first (if they exist) in order to get Facebook and other online apps back up and running smoothly again. If your device is having a good and stable Internet connection and yet Facebook app still doesn’t work steady or keeps crashing, then you may go ahead and begin to troubleshoot the app and your phone system itself. Here are your options:

First solution: Force close Facebook and background apps.

Background apps are comprised of apps that are recently opened and running in the background. While keeping these apps open helps when multitasking, they can make the device slow down, drain much power, and misbehave especially when any of these apps gets corrupted. If this happens, the phone system or other apps like Facebook might adversely be affected. To prevent this from happening, forcing background apps can help. Here’s how to force close background apps on your Galaxy J2 Pro 2018:

  1. Tap on the Apps icon from the Home screen.
  2. Tap Smart Manager.
  3. Tap to select RAM option.
  4. Finally, tap End All to close all background apps including Facebook.

Aside from quitting errant background apps, this will also instigate RAM cleaning. Deleting unnecessary data including cached, residual and advertisement files from certain apps and/or phone system can also help.

Second solution: Restart your phone (soft reset).

A soft reset or device restart the simplest possible solution you can try on if the prior method failed to fix the issue. It’s the easiest way to reboot the operating system and reload all services. Any minor glitches affecting certain apps like Facebook are cleared, thus random errors are typically resolved. All your personal data, files and downloaded apps saved on your device will remain intact or unchanged.

  • To restart (soft reset) your Samsung Galaxy J2 Pro (2018), press and hold the Power button and the Volume Down button on the side until the phone restarts.

Wait until your device completely reboots and then try to launch and use Facebook again to see if the problem is resolved. If the app still crashes, then move on to the next possible solution.

Third solution: Clear cache and data on Facebook app.

Clearing cache and data from the Facebook app can be the key to fixing the problem if corrupted cached files and data are to blame. It also helps make the app performing faster and smoother. Here’s how to clear app cache and data on your Galaxy J2 Pro (2018):

  1. Tap Apps from the Home screen.
  2. Navigate to Settings-> Apps menu or Settings-> Apps & Notifications-> App info, for devices running on Oreo operating system.
  3. Tap Facebook.
  4. Tap Storage.
  5. Tap Clear Cache. This will wipe cached files from the Facebook app.
  6. If you want to clear data stored on the app like logins, saved games, and other Facebook data, tap Clear Data too.
  7. Tap OK to confirm.

If you cleared the data, you will need to sign in to your Facebook account to use the app again. When the Facebook app cache and data clearing is done, restart your phone to refresh the operating system and apply the recent changes.

Fourth solution: Install app updates, if available.

Updates can bring either good or bad outputs. But generally, updates are pushed to optimize apps and enhance system functions. They also bring in security features or fix patches to get rid of any bugs that might have caused the app to malfunction or destabilize. If you haven’t set your device to auto-install updates, then you will need to check and install updates manually. Here’s how to update Facebook app on your Galaxy J2 Pro 2018:

  1. Go to Play Store and then click Menu.
  2. Tap on My Apps & Games.
  3. Tap to select Facebook app.
  4. Click on the Update button.

Reboot your device (soft reset) after the update is successfully installed. This will make sure that all new changes from the recent update are properly implemented.

Fifth solution: Uninstall and reinstall Facebook app on your phone.

Uninstalling the problematic Facebook app might be necessary if the app itself gets totally corrupted and unfixable. After deleting the app, you can download and install the latest Facebook app version that is free from flaws and working properly. Here’s how to uninstall Facebook on your Galaxy J2 Pro 2018:

  1. Go to Play Store and then click Menu.
  2. Tap on My Apps & Games.
  3. Tap to select Facebook app.
  4. Click on the Uninstall button.

Wait until the app is completely uninstalled, restart your device and then navigate to the Play Store to search for and download the compatible Facebook app for your phone.

Other options

For further assistance and advanced solutions, you can reach out to Facebook Help Center or Facebook Support. Reporting the problem is imperative to let the support team be aware of the issue and make necessary assessments. There might be some complex errors from within the app’s system structure and that eventually caused the app to become unstable. If you are prompted with any error codes or messages as Facebook goes rogue on your Galaxy J2 Pro 2018, then take note of the error and relay that to Facebook Support as well. Error codes and messages are designed to let end-users know of what went wrong and what must be done as resolution.

You may also contact Samsung Support to ask other options and recommendations especially if the Facebook app crashes was instigated by a software update. If found to be triggered by an update bug, then a fix patch would be necessary.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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