Some of our readers that own the Samsung Galaxy A60 have been complaining about some network-related issues. The most common of all is regarding WiFi connectivity. Some owners said their phones won’t connect to a network, while others reported that the signal drops every now and then. These are, of course, the most common symptom of a network problem but we actually can immediately blame the phone for it.
It is also possible that the problem is not with the phone but with the network device your phone is trying to connect to. Network devices also need to be refreshed every now and then and a simple reboot will actually make them work perfectly again. So, in this post, we will try to determine the reason why your Galaxy A60 won’t connect to a WiFi network anymore. We will consider all possibilities and rule them out one by one.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Troubleshooting a Galaxy A60 that won’t connect to a WiFi network
Before anything else, if you are trying to connect to a public WiFi hotspot, then it’s possible that the administrator changed the password. However, if you’re trying to connect to your own WiFi network, then here’s what you need to do about this problem…
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First solution: Force restart your Galaxy A60
If your phone was working properly prior to this problem, then it’s always possible that this is caused by a minor firmware-related issue. A simple glitch in the system could be the culprit. Thus, the first thing that you have to do is the forced restart. It is a simulated battery removal that will refresh your phone’s memory, reload all services and fix any minor firmware problems. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A60 logo shows on the screen.
Once your phone has successfully rebooted, let it reconnect to the network and see if it still won’t connect.
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Second solution: Reset Network Settings to fix phone that won’t connect
This is an effective solution but covers all network or wireless connections. For Wifi issues, this has already been proven to be effective. When you’re finished doing it, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
And this is how you do it:
- Swipe down from the top of the screen to pull the notification panel down.
- Touch the Settings icon on the top-right corner of the screen.
- Tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- Enter your PIN, password or pattern if prompted.
- Tap Reset to reset network settings.
Let your phone reconnect to the network and see if the problem is fixed. If your Galaxy A60 still won’t connect to the WiFi network, then move on to the next solution.
Third solution: Master reset your phone
If the first two solutions hasn’t fixed the problem but you made sure it’s not a problem with your network, then a reset will be required. Before the reset though, make sure to create a backup of your important files and data because they will be deleted. After the backup, remove your Google and Samsung accounts from your phone so that you won’t be locked out. When ready, follow these steps to master reset your Galaxy A60 that won’t connect to the WiFi network.
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A60 logo shows, release all three keys.
- Your Galaxy A60 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A60 that won’t connect to a WiFi network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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