Samsung Galaxy A60 Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

  • 128 GB ROM
  • 6 GB RAM
  • with microSD card slot, supports up to 1 TB (uses shared SIM slot)

OS & CPU

  • Android 9.0 (Pie); One UI
  • Qualcomm SDM675 Snapdragon 675 (11 nm)
  • Octa-core (2x2.0 GHz Kryo 460 Gold & 6x1.7 GHz Kryo 460 Silver)
  • Adreno 612

Audio

  • Comes with stereo speakers
  • NO 3.5mm jack
  • Active noise cancellation with dedicated mic
  • Dolby Atmos sound

Battery Life

  • Non-removable Li-Po 3500 mAh battery
  • Fast battery charging 15W

Display

  • PLS TFT capacitive touchscreen, 16M colors
  • 6.3 inches, 97.4 cm2 (~84.9% screen-to-body ratio)
  • 1080 x 2340 pixels, 19.5:9 ratio (~409 ppi density)

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, WiFi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE
  • GPS with A-GPS, GLONASS, BDS, GALILEO, BDS
  • NFC
  • USB 2.0, Type-C 1.0 reversible connector

Camera

Main Camera

Selfie Camera

Build

  • Dimensions: 155.3 x 73.9 x 7.9 mm (6.11 x 2.91 x 0.31 in)
  • Weight: 168 g (5.93 oz)
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)

Recent Guides

Step by step guide for Samsung Galaxy A60 that’s stuck on a black screen

By Harjie Hisona | July 19, 2019

Some owners of the Samsung Galaxy A60 are complaining about their phones that got stuck on a black screen and won’t respond or turn on. Most of the time users think that this is a hardware problem but in reality, it’s just a minor problem. That is if the phone doesn’t have any signs of

Easy steps to fix Samsung Galaxy A60 that keeps restarting

By Harjie Hisona | July 19, 2019

It seems like some owners of the Samsung Galaxy A60 complained because their device keeps restarting for no apparent reason. When it comes to performance issues, there’s always a possibility that the problem is just due to a firmware-related problem or it could be a more serious hardware issue. You just need to troubleshoot your

Quick Fix for Samsung Galaxy A60 that won’t turn on

By Felix Harley | July 18, 2019

While the Samsung Galaxy A60 is one of the top mid-range devices in 2019, it’s not free of issues and errors. In fact, we already received quite a lot of complaints from owners of this device. Others reported that their units won’t turn on after they powered down on their own without apparent reason. That’s

How to Hard Reset your Samsung Galaxy A60 [Tutorials]

By Felix Harley | June 20, 2019

A hard reset or master reset is a very important procedure and if you’re an owner of the new Samsung Galaxy A60 or any smartphone for that matter, you should know how to do it because we really don’t know when problems would occur. There are times when you will be left with nothing else