Looking for solutions to Galaxy S7 Edge stuck in Samsung screen issue? Continue reading and this post might help you in your search for answers. We also tackle 2 other issues for the #GalaxyS7 in this material. We hope that the solutions included here today will help.

1. Galaxy S7 POP3 email account not working and keeps on showing “loading” message when downloading messages
2. Galaxy S7 “messaging has stopped” error | Galaxy Messaging app crashing and sending messages on its own
3.  Galaxy S7 Edge won’t boot up normally | Galaxy S7 Edge stuck in Samsung screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Problem #1:  Galaxy S7 POP3 email account not working and keeps on showing “loading” message when downloading messages

My email account was set up on my laptop years ago as a POP3 email account, which comes through Microsoft Outlook (with box checked to leave emails on server). Worked perfectly- started downloading emails from the start so each time login only has to download NEW emails in that email account.

Several years ago, I also set up that email account on my old Blackberry 3G phone as a Pop3 account. The Blackberry phone stayed connected to Verizon Wireless (my mobile carrier) even when I was at home (small data usage so not need to connect it to home WIFI). Worked perfectly with that email account – emails started downloading from day 1 so each time went into that email account on Blackberry my prior emails were already on phone so phone just downloaded new emails.

PROBLEM: Bought new Samsung S7. Although Verizon Wireless is my mobile carrier, when I set up the phone I connected to my home AT&T WIFI network since a lot of data to download. WHEN I set up that same email account on new phone, the emails start downloading but when I go back into that email account on my new Samsung S7, the emails reload from the beginning. A few screens of emails loads then paused saying “loading ” for 5-10 seconds then few screens of additional emails show then pauses and says “loading” again for 5-10 seconds and pattern repeats.

At first, I thought it was initial time since several thousand emails to download BUT this happens each time I go back into that email account. Makes phone not usable. I am using the native email app that comes on the Samsung Verizon Wireless Samsung S7. I do not know if that app has a flaw.

POP3 email account emails should all download ONCE to phone. It should not matter that checked to “leave on server” both on laptop Microsoft Outlook and on settings for the email account when put on my new phone.

Can’t be AT&T. Same process works fine with laptop. Can’t be the security software that comes with the phone (or so I guess). Can’t imagine it could take emails off phone downloaded. Check them for malware, and then load them (download them again). Can’t think of anything else could be – has to be something in phone. And unlike the iPhone, I don’t know if it is software developed by Verizon, Samsung, or the two as partners that is causing the problem.

Any ideas? Also, can’t  be something the web and email hosting company doing since the settings they gave me work so they are just sending out the emails. If reset to IMAP, would it do this?? (still would have email account on laptop as POP3 so downloaded to laptop. BUT really want business ones on phone as well, in case anything happens to server website hosting company stores them on (even though have them on laptop – don’t carry laptop most places). Thank you for any ideas you have. — Maxwell

Solution: Hi Maxwell. We haven’t heard of this issue reported by other Galaxy S7 users anywhere so this may be isolated to your device. The stock or native Samsung email client on the Galaxy S7 is basically identical to the previous stock email apps of previous Galaxy S iterations, all of which work generally normally most of the time, so we can’t see why yours does not work as it’s supposed to do.

The problem you’re having may be caused by a rare bug, or an error that develops during the time that the email app tries to download the thousands of emails you have. Sometimes, a new operating system can also result to app problems. Since there’s no way to know for certain what the true cause is, we can only recommend that you do the basic software troubleshooting steps. These are the things that you can try:

Delete the email app cache and data

To delete an email app’s cache and data, follow these steps:

• Go to Settings.
• Proceed to Applications.
• Select Manage Applications.
• Tap the All tab.
• Tap Storage.
• Choose the name of the app that has been going rogue.
• From there, you will see the Clear Cache and Clear Data buttons.

Remember, wiping an app’s data results to removal of your email account from the app. You will need to set your email account up again after this

procedure.

Wipe the system cache

Wiping the cache partition may fix your issue so it won’t hurt if you try it as well. Doing this step won’t delete your personal data so this can done safely. Here’s how it’s done.

• Turn off your Samsung Galaxy S7 Edge.
• Press and then hold the Home and Volume UP keys, then press and hold the Power key.
• When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
• When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
• Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  Once highlighted, you may press the Power key to select it.
• Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
• Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
• The phone will now reboot longer than usual.

Use a different email client

If the two procedures above won’t change anything, the most likely culprit is the stock email client itself. Try using proven email apps from Google Play Store as a remedy.

Contact your email provider

We know that your POP3 email setups in other devices work but we still recommend that you inform your email provider about this problem so they can look into it as well.

Problem #2: Galaxy S7 “messaging has stopped” error | Galaxy Messaging app crashing and sending messages on its own

I receive a message that states “messaging has stopped” at random times when exiting the app. The app randomly sends messages to AT&T stating that I am reporting inappropriate content.  I don’t even know HOW to do that but I get texts from AT&T stating that I HAVE reported inappropriate content. Two of my regular contacts do not receive my texts at random times even though my phone shows that they are sent. Today when I tried to delete two conversations, all of the conversations disappeared and it froze up. After rebooting the phone the messaging app had sent an SOS and I NEED HELP message to 4 people in my contact list.  Please HELP. — Teresa

Solution: Hi Teresa. The first two potential solutions that you can try include the two mentioned above (deleting app cache and data and wiping of cache partition). We think that the first one (wiping the cache and data) should fix the issue but in case it doesn’t, you can try to check if a third party app is responsible. You can do that by booting your phone in safe mode and observing it for a while. If you have no idea how to boot an S7 in safe mode, you can follow these steps:

• Press and hold the Power key.
• As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
• Continue holding the Volume Down button until the device finishes rebooting.
• You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Remember, once the phone is in safe mode, you should observe it for at least 24 hours so you have enough time to know if the messaging app issue remains. If the issue fails to occur during the observation period, that’s an indication that one of your apps is responsible. You have to isolate and remove the problem app to fix the problem. Safe mode is not a solution per se but a tool that you can use to pinpoint the cause.

If you continue to experience the same problem though, it’s possible that the problem is due to a firmware glitch or even a malware. Make sure that you wipe the phone clean by doing a factory reset. Now, before you do this reset, make sure that you remove your Google account from your phone under Settings>Accounts to prevent any Factory Reset Protection problems later on. To factory reset your S7, follow these steps:

• Turn off your Samsung Galaxy S7.
• Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

• When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
• When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

• Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
• Once highlighted, you may press the Power key to select it.
• Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
• Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
• The phone will now reboot longer than usual.

Problem #3: Galaxy S7 Edge won’t boot up normally | Galaxy S7 Edge stuck in Samsung screen

Some days before my phone suddenly started showing the only word “SAMSUNG”  on the screen, and that was continuously showing light and bright and partially vibrating. The blue light of phone was also ON (not blinking). I pressed the power key again and again and for the long and short periods but nothing happened except the mobile was a bit hotter than before. then i pressed all keys and it showed “Samsung Galaxy S7 edge” logo and it turned on. it was the first time.

after that it started happening almost daily 3 to 4 times per day. i uninstalled newly downloaded apps. i installed antiviruses but it got worse than before. then new software update came and i thought may be it would fix the problem. I put it on update and after getting updated it again showed that logo on screen.

Now when i press all keys it shows that big logo for 3 seconds, and then again that SAMSUNG logo and vibrates and it is not getting on main screen. I want to save my very important data, that is more important than my 900 dollars. Please tell me what’s the issue. How i can save my data (my contacts, my messages, my notes, my photos, my lecture recordings)?

When i connect it to the PC it starts charging and shows battery percentage logo but is not connected to the PC. And when i plug off from pc it turns off completely. i am very panic of losing data. Please save my data. — Maria

Solution: Hi Maria. Firstly, we presume that your phone does not have any reason to suffer from hardware damage since you did not mention it being dropped or exposed to heat or water. However, if you did drop the phone before noticing this problem, or if it’s been dropped in water or exposed to elements such as heat or cold without telling us, stop looking for solutions and instead have the device repaired or replaced. We can’t help users when their phone has a hardware problem.

Secondly, we also presume that the phone is running an official firmware and not rooted. Although software solutions for both rooted and non-rooted Galaxy S devices don’t vary much, the effects may not be the same. We want to mention this because one of the common reasons why a Samsung device fails to boot normally is due to software modification. Modification in this sense includes any user-initiated procedure that alters the official firmware of the device like rooting and installing of custom/stock ROM and custom Recovery. If your device is rooted or is running an unofficial Android version, you should have known that the situation you are in right now can occur.

Normal usage of a powerful smartphone like a Galaxy S7 does not lead to bootloop, or the problem that you’re experiencing right now. Android does not just wake up to a problem. You must have  tried something out of the ordinary like installed a bad update or app, or even tried to do some sort of unofficial modification to arrive at this situation right now.

Boot in safe mode

The first thing that you want to try is to see if you can boot your phone in safe mode (steps provided above). If you can, that means that a third party application may be causing the boot problem. While safe mode is enabled, third party apps are prevented from running, if your phone appears to work normally, that’s a confirmation that one of the installed apps is the culprit. As mentioned above, make sure that you identify the app causing the trouble. We don’t care how you’ll do it but using the process of elimination is a good way to start.

While in safe mode, you can also backup your important data to another device. Make sure that you create a backup as soon as possible.

And speaking of data backup, be sure to make it a habit of creating copies of important data in case of loss. This experience should serve as a bitter lesson for you to always ensure that a copy of your important data are always kept somewhere. We can’t emphasize this enough.

Boot in recovery mode

Now, if your phone won’t boot in safe mode for whatever reason, the next thing that you can try is to see if it still boots to Recovery mode. In this alternative environment, you’ll be able to delete the system cache and perform a factory reset (if needed). Recovery mode, like safe mode, is not a solution but another way of checking if the phone still recognizes a set of hardware button combinations. If it boots in this mode, you can most likely to solve the problem by wiping the cache partition.

Some custom Recovery software like ClockWorkMode (CWM) offers an option that allows a user to recovery data while in recovery mode. If you are running CWM right now, try to check if you have the said option. If you haven’t heard of it, or did not install it before, simply disregard this.

If nothing changes after refreshing the system cache and phone remains stuck in Samsung logo screen, you have no other option but to try factory reset. Doing so won’t save your personal data but it may be your only chance to make your device boot up normally again. To boot in recovery mode, follow these steps:

• Turn off your Samsung Galaxy S6 Edge.
• Press and hold the Volume Up, Home and Power keys together.
• When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
• Wait until the Android Recovery Screen appears after about 30 seconds.

Manually install stock or custom ROM

Another way to recover from a situation you are in right now is by manually flashing a firmware to your device. Like factory reset, it will wipe the phone clean as well as your personal data but it’s another drastic means to fix the issue. Flashing or installation of a ROM is very risky and can potentially brick your phone so make sure that you follow a good guide before doing it. This is an unofficial attempt to modify Android so we don’t have any guide how to do it. Use Google to look for a good guide before doing it.

 

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