What To Do If Galaxy S20 Won’t Turn On

When a high-end smartphone like the Galaxy S20 won’t turn on, the problem could either be pretty serious or easy to fix. Basically, it’s either a hardware problem or there’s an issue with the firmware that left the phone unresponsive.

Whatever the case may be, you have to do something to determine the gravity of the issue. That’s why you need to troubleshoot your device to have, at least, an idea why it’s not working anymore.

That’s what we’re going to do in this post. I will walk you through in troubleshooting your S20 that would no longer power on. So, if you’re one of the users who have this problem, continue reading as we may be able to help you.

Fixing A Galaxy S20 That Won’t Turn On

Time needed: 10 minutes.

First off, when it comes to a problem wherein the device just stopped responding for no apparent reason, it is often due to a firmware crash. However, if for some reason the phone got dropped or got wet and then this problem started, then you can expect it to be a problem with the hardware. The best thing you can do is to have a tech check it up for you. But assuming it’s not as serious as that, then here’s what you need to do:

  1. Press and hold the volume down button and the power key for 10 seconds.

    Most of the time, it would take just around 7 seconds for the phone to respond. However, there are also times when it would take more than 10 seconds.
    galaxy s20 won't turn on

  2. If the galaxy s20 logo shows, release the buttons and wait until the device boots up.

    It is a clear sign that the phone’s hardware is fine and the problem could really be with the firmware.
    galaxy s20 booting up

  3. Should your phone fail to respond, then connect it to its charger for 10 minutes.

    Plug the power adapter to a working wall outlet, and then connect your phone to it using its original cable.
    galaxy s20 won't turn on

  4. While connected to the charger, press and hold the volume down and power keys for 10 seconds.

    As long as the problem isn’t the hardware, then this should be the end of it.
    galaxy s20 won't turn on

So, basically, there are a couple of things you can do; first, try the forced restart by pressing and holding the volume down and power keys. If that doesn’t work, then connect the phone to the charger and do the forced restart while it’s charging. 

ALSO READ: How to Manage Galaxy S20 Internal Memory Usage

However, if your galaxy s20 won’t turn on even after doing all this, then perhaps the problem is with the hardware. It’s time you brought it to a shop and have a technician fix it for you. 

I hope that this troubleshooting guide has been helpful. 

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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