Emerging among the most prevalent concerns raised online by Xiaomi Mi 6 users is on wireless connectivity problems. Some have it that they are able to connect to Wi-Fi but couldn’t browse the Internet while others couldn’t even get hooked up with their Wi-Fi networks as they are prompted with errors. There are several reasons as to why Xiaomi Mi 6 Wi-Fi doesn’t work as intended.
Account-related issues, network outages, incorrect settings, faulty updates, software glitches and worst, hardware problems affecting the phone’s network functions. If you own this Xiaomi device and likewise are having trouble with wireless connectivity issues, this post highlights some helpful workarounds and possible solutions for you to try on. Should you wish to troubleshoot the problem now, feel free to refer to the following walkthroughs.
But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our Xiaomi Mi 6 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.
Things you should check before you troubleshoot
Account status – make sure that your account is in good standing and that all your services are active. If you think you’ve missed paying your previous bills, then you should contact your carrier or Internet service provider to verify that your account and services are active. Carriers usually impose temporary disconnection to accounts with unsettled bills and other issues. When this happens, your account will be tagged under “soft disconnect” status. All your outgoing services are temporarily disabled in this state. As a result, you won’t be able to make outgoing calls, texts, or access the Internet.
Network status – another thing that you need to check beforehand is on outages. Usually Internet service providers will make prior announcements for scheduled outages and system maintenance to let their subscribers be aware of and prepare for the upcoming service interruptions. However, there are just some instances when technical problems suddenly occur on their end, either on the network system or base towers. This is when sudden network services interruptions. Usually you’ll be prompted with a error message saying that the server or network is currently unavailable and that you’ll need to try again later.
Network equipment – the very source of your wireless network at home is your wireless router or modem. It’s responsible for receiving signal from the network tower and then transmit or relay the signal to all devices connected to the network. If Wi-Fi internet is not available or not working on all your devices, then this is most likely what’s happening. Should it be a minor glitch occurring on the router or modem firmware, a reboot or power cycle would be able to fix it. To rule this out from the possible causes, try to these steps:
- Turn off your modem/wireless router by pressing on the Power button until it powers down.
- Unplug the A/C adapter from the power source. Leave it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back into the power source or wall outlet.
- Press the Power button to turn it back on.
- Wait until all the LEDs or light indicators become stable. If you see any red light, it denotes that something is wrong with the router or modem. For example, if the light indicator for signal is red, it means that your router or modem is not getting any signal from the base tower and that’s the main reason why you have no Internet connection. Any problem on the network equipment must be resolved first. Once everything is working properly with your network equipment, you should get Wi-Fi connectivity back up and running smoothly on all your devices again.
If the Wi-Fi problem persists on your Xiaomi Mi 6 but not on your other devices, continue to troubleshoot your phone. Apparently, something on your device is preventing Wi-Fi functions to work as intended and that’s what you should deal next.
Troubleshooting Xiaomi Mi 6 with WiFi problems
The following walkthroughs consist of standard procedures or generic solutions to wireless connectivity problems on Xiaomi Mi 6. Be sure to test your Wi-Fi internet after performing each solution so that you’ll know if the problem is fixed or not. If the first method doesn’t work, then try the next applicable solution.
First solution: Reboot your Xiaomi Mi 6 (soft reset).
A simple reboot on the phone can do a lot of wonders especially when dealing with minor issues and random errors. Sometimes, a single restart may not be enough for the glitch to be rectified so give it up to three times then see if that fixes the problem. Here’s how to reboot or perform a soft reset on your Xiaomi Mi 6:
- Press and hold the Power button on the right side of the phone.
- Select Power off from the menu options.
- Then tap OK.
- After about 30 seconds, press and hold down the Power button again until the phone boots up.
A soft reset will not affect any of your phone data so it’s safe.
In the case where your Xiaomi Mi 6 is not responding to touches due to Wi-Fi errors, you can do a forced restart instead. Similar to a soft reset, a hard reset will not affect your data if performed correctly. So here’s how a forced restart is done on your Xiaomi Mi 6:
- Press and hold the Volume Up and Power button at the same time for about 3 to 5 seconds until your phone reboots.
Wait until the phone completely boots up then try to connect to Wi-Fi afterwards.
Second solution: Turn Wi-Fi off and then back on.
If Wi-Fi is still not working on your Xiaomi Mi 6 after a soft reset or forced restart, try to turn Wi-Fi off for a few seconds and then turn back on. This workaround has done wonders to many people who have dealt with minor connectivity issues with Wi-Fi so you might as well consider taking your chances with this simple yet helpful trick. Here’s how to disable/enable Wi-Fi on your Xiaomi Mi 6:
- Open the Notification Panel at the top of the screen.
- Tap the Wi-Fi shortcut icon to disable Wi-Fi.
- After a few seconds, tap the Wi-Fi icon to enable Wi-Fi again.
Try to perform a test browse on your phone then see if you can now access the Internet.
Third solution: Forget your wireless network.
Removing or forgetting a wireless network can help rectify any glitches like when your wireless network gets corrupted and suddenly stops working and prompting errors. Forgetting a network will remove the network’s password and prevent your phone from joining it automatically in the future. It’s like connecting to the wireless network on your Xiaomi Mi 6 for the first time.
To forget or remove a Wi-Fi network from your Xiaomi Mi 6 phone, follow these steps:
- Tap Settings.
- Tap Quick Settings or WLAN. Menu options may vary depending on the software version.
- Tap Wi-Fi.
- Tap the Arrow Right icon next to the Wi-Fi network that you’re currently connected to.
- Then tap the option to Forget network.
- If prompted, tap OK to confirm action.
Restart your phone then connect to your Wi-Fi network again with these steps:
- Open the Notification Panel at the top of the screen.
- Long tap the Wi-Fi shortcut icon.
- Tap the wireless network or Wi-Fi network ID that you want to connect.
- Enter the password if prompted.
- Tap Connect.
If the password is correct, the Network ID status will show Connected.
Alternatively, you can navigate to Settings-> Quick Settings-> Wi-Fi-> then tap to select the wireless network that you want to connect to.
Wait until you’re connected then try to test browse to see if you are now able to browse the Internet through Wi-Fi.
Fourth solution: Reset network/APN settings on your Xiaomi Mi 6.
Network problems are that are tough enough to withstand the prior procedures are usually resolved by resetting the network or APN settings on your Xiaomi Mi 6. However, all your Wi-Fi network passwords and server information will be erased in the process. That being said, take note of this information before you do a network settings reset. And here’s how it’s done:
- Tap Settings.
- Tap General Settings.
- Tap Mobile networks.
- Tap Access Point Names.
- Then tap the Menu button.
- Select Reset to default.
Menu options may vary depending on the OS version of your device.
After the network reset, reboot your phone then setup your wireless network again and perform a test browsing when done.
Fifth solution: Factory reset/master reset.
A factory reset or master reset might be the last option to consider if all else failed to fix the problem and that you still cannot connect to or use Wi-Fi on your Xiaomi Mi 6. All your personal data will be erased in the process as your device resets and restored to factory defaults. That being said, back up your phone beforehand. Once everything is set, follow these steps to proceed with the master reset:
- Turn off your phone by pressing the Power button.
- Then press and hold down the Volume Up and Power buttons simultaneously for a few seconds.
- When you see the Mi logo on your screen release both buttons at once.
- Then select Wipe Reset by pressing the Volume Down key and then press the Power button to confirm selection.
- Use the Volume Down button to select Wipe All Data then press the Power button to confirm.
- Finally, select Yes to confirm the reset.
After the reset, your device will restart and boot up with its factory default settings. Proceed with the initial setup, set up your wireless network then try to connect to the Internet on your Xiaomi Mi 6.
- Update software. Try to check for available firmware update for your Xiaomi Mi 6 then go for a firmware upgrade. Just be sure to backup all your critical data before you proceed with the update download and installation for safekeeping.
- Troubleshoot hardware problems. If none of the above procedures is able to fix the problem and that your Xiaomi Mi 6 is still unable to connect to Wi-Fi or able to connect but cannot browse the Internet due to certain errors, then your next option to consider is hardware check. The prior methods are generally used to fix Wi-Fi problems that are software-related. If the problem persists after performing these workarounds, then it’s possible that what you’re dealing with is a hardware issue. At this point, you may contact Xiaomi Support or your carrier/Internet service provider and escalate the problem for further assistance.
- Service/repair. Or you can just take your phone to a service center and have it checked by a technician. This should be done especially if the problem started after your dropped your phone or got it wet. Meanwhile, if you suspect that the problem is with your router or modem, like when all of your devices are unable to connect to Wi-Fi using the same network, then you should contact the manufacturer of your router or modem.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.