How To Fix Honor Play Won’t Connect To Wi-Fi

The #Honor #Play is an Android smartphone that has a GPU-turbo feature making it an ideal device to use for mobile gaming. This device has an Aluminum body with a 6.3 inch IPS LCD display. Under the hood is a HiSilicon Kirin 980 combined with 6GB of RAM which allows the device to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Honor Play won’t connect to Wi-Fi issue.

If you own an Honor Play or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Honor Play Won’t Connect To Wi-Fi

Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Turn on the Wi-Fi switch


The most basic troubleshooting step for this particular issue is to make sure that you have activated the Wi-Fi switch of the device. While this might seem obvious there are cases when the phone owner will forget to turn on this switch.

  • Go to Settings
  • Tap Select Wireless & networks
  • Select Wi-Fi
  • Turn on Wi-Fi
  • Select the wireless network you want to connect to
  • Enter the Wi-Fi password and select CONNECT

Check if the issue is fixed.

Check if the problem is caused by the router

Try to check if the router is causing this problem. Can other devices connect to the router successfully? Does the router have a setting activated ( MAC filtering) that is blocking your phone from connecting to it? The best way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.

Perform a soft reset

One you have made sure that the problem is not caused by the router it’s time to perform additional troubleshooting on the phone. What you will want to do is to refresh the phone software which can be done easily by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • Go to Settings and Advanced settings.
  • Tap Backup & reset.
  • Tap Network Settings Reset.
  • Select Network Settings Reset, and confirm the whole operation tapping Network Settings Reset one more time.

Check if the Honor Play won’t connect to Wi-Fi issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Honor logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should be appeared on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone then check if the Honor Play won’t connect to Wi-Fi issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.