The #Huawei #Y9 is a mid-range Android smartphone model first released last year which is also known as the Huawei Enjoy 9 Plus in China. This phone has a large 6.5 inch IPS LCD display with a resolution of 1080 x 2340 pixels. It has two cameras at the back and two cameras up front. Under the hood is a Hisilicon Kirin 710 processor which when paired with 6GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y9 won’t connect to Wi-Fi issue.
If you own a Huawei Y9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Huawei Y9 Won’t Connect To Wi-Fi Issue
Before you perform any of the recommended troubleshooting steps for this particular problem it is best to make sure that the phone is running on the latest software version. If an update is available then you should download and install it first. Once the latest software update has been installed proceed with the steps listed below.
Don’t forget to turn on the phone Wi-Fi switch
Sometimes the phone owner will forget to turn on the Wi-Fi switch of the phone making it appear that there is a Wi-Fi problem. What you will want to do first in this case is to make sure that the Wi-Fi of the phone is switched on.
- Select Settings
- Select Wireless & networks
- Select Wi-Fi
- Turn on Wi-Fi
Try to check if the phone can now connect to the Wi-Fi network.
Check if the problem is caused by the router
As early as possible you will need to eliminate the router as a possible cause of the problem. Can other devices connect to the router successfully? Does the router have a setting activated (MAC Filtering) that is blocking your phone from connecting to it? The best way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs. If it doesn’t then you will have to start troubleshooting the router instead.
Perform a soft reset
Once you have made sure that the problem is not caused by the router it’s time to check if a minor software glitch is the culprit. What you will want to do is to refresh the phone software which can be done easily by simply restarting the device. This is usually done on an unresponsive device however it should also work in this case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Huawei Y9 won’t connect to Wi-Fi issue still occurs.
Reset the phone network settings
This step is usually done whenever the phone is having a problem connecting to a data network. The following changes will occur on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To reset the network settings of your device:
- Turn on the mobile by pressing the Power key for a few moments
- Choose Settings and System.
- Tap Reset.
- Open Network Settings Reset.
- Select Network Settings Reset and tap Network Settings Reset one more time.
Connect to the wireless network again ( you will need to enter the network password on your phone) then check if the issue still occurs.
Start the phone in Safe Mode
There are cases when an app you downloaded will cause the Huawei Y9 won’t connect to Wi-Fi issue on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, “Safe mode” should be appeared on the bottom of the screen
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Huawei Y9 won’t connect to Wi-Fi issue then chances are this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.