Fix Samsung Galaxy S6 Edge that can’t make and receive phone calls [Troubleshooting Guide]

Making outgoing and receiving incoming calls are the most basic functions of a phone but we did receive a lot of emails complaining about their Galaxy S6 Edge not able to make or receive calls. It’s a pity that a device as advanced as it is can’t do the most basic tasks it is built to do.

In this post, I will guide you through troubleshooting your Galaxy S6 Edge that can’t make and/or receive calls. The purpose of troubleshooting is to know what the problem is. One you know the problem, you can then proceed in finding a solution for it. Also, when troubleshooting, you will have to

If you have other concerns with your phone, I suggest you visit our Galaxy S6 Edge Troubleshooting page as it contains all problems we already addressed since it was released. Try the existing solutions first and if they didn’t work for you, email us at [email protected] and provide all necessary details about the phone and the problem itself. Remember, the more information you provide, the more accurate our solutions are.

Here’s what you do when your Galaxy S6 Edge can’t make and/or receive phone calls…

Check the signal bars. The ability to make and receive calls is directly affected if there is no service in the area or if the phone cannot pickup signal from the tower. You can immediately tell by looking at the notification bar at the top of the screen. If there’s no signal, try rebooting the phone as it can a minor glitch especially if prior to the problem the phone has been working fine.

Verify that the Flight Mode is disabled. When the Flight Mode is enabled, all wireless communications are turned off on your device. Make sure that it is disabled during the time you make or expecting calls. Here’s how…

1. From the Home screen, tap and drag the Notifications bar down.
2. Tap the Settings icon.
3. Find and tap Flight mode.
4. Toggle the Flight mode switch off.

Now that you’ve done the basic troubleshooting, proceed to the next step if problem persists.

Change network mode. There’s a possibility that your phone is set to detect a specific network, for instance 3G only, it can’t find a network if you’re in an area with poor or no 3G network coverage. In this case, change the network mode to include GSM.

1. Slide down your finger from the top of your screen.
2. Tap the Settings icon.
3. Touch Mobile networks.
4. Tap Network mode.
5. Choose WCDMA/GSM (auto connect)

Verify that the phone is set to find networks automatically. If the phone was set to find networks manually, network connection will be lost if you’ve gone out of range. Your device may not be able to reconnect automatically when the network becomes available again. To set your device to search networks automatically, follow these steps:

1. Slide down your finger from the top of your screen.
2. Tap the Settings icon.
3. Touch Mobile networks.
4. Touch Network operators.
5. Your device will find networks within range.
6. Tap Select automatically.

After doing these procedures and the problem persists, it’s time you called your service provider and verify some information.

Verify your account status. This is very important because your account may have been barred from making or receiving calls. It can always happen when you haven’t paid your bill. There are also times when there’s a system issue affecting subscribers’ accounts. Your provider will tell you if there’s a problem with your account or their system.

Verify if there’s outage in your area. The most common cause of outages from cellular service is that the tower where your phone gets signal from is under maintenance or has some issues. Your provider may or may not tell you about it but, at least, they will give you a hint or a turnaround time when the issue will be resolved. At this point, there’s nothing much you can do about it but wait.

Now, if your account is in good standing and that there are no outages in your area and your phone still can’t pick up signal or can’t make and receive calls, it’s time you send the phone in for repair as it could be a hardware issue after all.

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