How to fix your Samsung Galaxy S6 Edge Plus that keeps on freezing [Troubleshooting Guide]

Random and frequent freezing is often a sign of a firmware issue so when a high-end device like your Samsung Galaxy S6 Edge+ starts to freeze up, you should act immediately to know what the problem really is. That way, you can do whatever is needed to fix it or prevent further damage to your phone as well as make sure your files and data are safe.

In this post, I will help you troubleshoot your Galaxy S6 Edge+ that keeps on freezing while you’re using it. We will have to look into the possibilities and rule out each of them until we arrive at a point wherein we can tell what the problem is all about. This way, we would also know what needs to be done in order to get rid of the problem and bring your phone back to its optimum performance.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

Problem 1: Galaxy S6 Edge+ started freezing after the Nougat update

“Hey guys. I own the Galaxy S6 Edge+ and it has recently been updated to Nougat. At first, I was enjoying its performance but then it started to slow down and then there were instances the phone freezes up for a few seconds and it became worse. Now, my phone freezes for a few minutes before I can regain control over it. I just can’t use it like before so I badly need your help guys. Thanks.”

Troubleshooting: The first thing we have to consider here is the fact that the phone has been updated to Nougat and then the problem started. We have to rule out the possibility that this issue is caused by some corrupt system caches. So, to begin our troubleshooting, here’s what you should do:

Step 1: Reboot your phone in Recovery Mode and wipe cache partition

This will delete all system caches so the new firmware can create new ones that are completely compatible with it. System caches are prone to corruption and when a new firmware is installed, they become obsolete automatically. Some of them can still be used by the new system while many of them may cause problems when used.

However, since you don’t have access to individual caches, you need to delete them all at once and you can do so by rebooting your phone in Recovery Mode and wiping the cache partition:

1. Turn off the device.
2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
4. When the Android logo displays, release the Volume Up and the Home key (“Installing system update'” shows for about 30 – 60 seconds before showing the Android system recovery menu options).
5. Press the Volume down key several times key to highlight “wipe cache partition.”
6. Press the Power key to select.
7. Press the Volume down key several times key to highlight “yes.”
8. Press the Power key to select.
9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
10. Press the Power key to restart the device.

The phone will take a little more time rebooting after wiping the cache partition but once it becomes active, observe closely to know if it still freezes and if so, move on to the next step.

Step 2: Reboot your phone in safe mode and observe

Observation is key to troubleshooting this kind of problem but we have to bring the phone start in other environments so that we would know if the issue is caused by other apps or services. In this step, I want you to start your phone up in safe mode. This will temporarily disable all third-party apps and if the problem is caused by one or some of them, then the phone shouldn’t freeze in this mode:

1. Turn the device off.
2. Press and hold the Power key.
3. When “Samsung Galaxy S6 edge+” appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode in the bottom-left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. Uninstall apps that are causing a problem.

Step 3: Find that app that’s causing the problem and uninstall it

Assuming the phone doesn’t freeze in safe mode, then it’s most likely there’s a third-party app that’s causing the problem. The next thing you should do is find that app and then uninstall it but before that, I would suggest you clear its cache and data so all of the files it created will also be deleted.

How to clear app cache and data on Galaxy S6 Edge+

1. From any Home screen, tap the Apps icon.
2. Tap Settings.
3. Tap Apps.
4. Tap the desired application in the default list.
5. Tap Storage.
6. Tap Clear cache.
7. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy S6 Edge+

1. From any Home screen, tap the Apps icon.
2. Tap Settings.
3. Tap Apps.
4. Tap the desired application in the default list.
5. Tap Uninstall.
6. Tap Uninstall again to confirm.

Step 4: Reset your Galaxy S6 Edge+

If the problem persists after doing the previous steps, then it’s time you decide to reset your phone. But before you actually do that, make sure you make a backup of your important files and data as they can no longer be restored once deleted during the reset.

1. From any Home screen, tap the Apps icon.
2. Tap Settings.
3. Tap Cloud and accounts.
4. Tap Backup and restore.
5. If desired, tap Back up my data to move the slider to ON or OFF.
6. If desired, tap Restore to move the slider to ON or OFF.
7. Tap the back key twice to return to the Settings menu, then tap General Management.
8. Tap Reset.
9. Tap Factory data reset.
10. Tap Reset device.
11. If you have screen lock turned on, enter your PIN or password.
12. Tap Continue.
13. Tap Delete all.

Problem 2: Galaxy S6 Edge+ froze and won’t respond anymore

“I badly need your help. My phone is a Galaxy S6 Edge+ and it froze for some reason and won’t respond when I press the power key. It stayed on the same screen since it froze and I don’t know what to do with it. Can you help?”

Troubleshooting: Your phone crashed, that’s what it is. It might be due to some apps that also crashed and affected your phone’s normal operation or it might have somehting to do with the firmware itself. With that said, here’s what you should do:

Step 1: Force reboot your phone to bring it back to life

Apparently, we cannot troubleshoot your device with it frozen and not responding. So, we need to make it respond and the Forced Reboot procedure is all it takes to bring your phone back to life.

Press and hold the Volume Down button and the Power key together for 10 seconds and your phone should reboot. After that, continue using your phone and see if the problem happens again and if so, then you just have to reset your phone to fix it.

Step 2: Master reset your Galaxy S6 Edge+

You don’t have to do other troubleshooting procedures if the problem occurs again. Alll you need to do is reset your phone but before you do that, make sure you make a backup of your important files and data. Then, disable the Factory Reset Protection so you won’t be locked out of your ph one. Then take note of your Google ID and password as you will need it to set up your phone after the reset.

How to disable FRP on Galaxy S6 Edge+

1. From any Home screen, tap the Apps icon.
2. Tap Settings.
3. Tap Cloud and accounts.
4. Tap Accounts.
5. Tap Google.
6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
7. Tap Menu.
8. Tap Remove account.
9. Tap REMOVE ACCOUNT.

How to Master Reset Galaxy S6 Edge+

1. Back up data on the internal memory.
2. Turn off the device.
3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
4. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
5. When the Android logo displays, release the Volume Up and the Home key (‘”nstalling system update” will show for about 30 – 60 seconds before showing the Android system recovery menu options).
6. Press the Volume down key several times key to highlight “wipe data / factory reset.”
7. Press Power button to select.
8. Press the Volume down key until “Yes — delete all user data” is highlighted.
9. Press the Power button to select and start the master reset.
10. When the master reset is complete, “Reboot system now” is highlighted.
11. Press the Power key to restart the device.

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