Pandora internet radio or simply called Pandora is a music streaming app used by android and iOS users in streaming music. For the past few weeks we received emails coming from our readers complaining about the Pandora app that keeps on crashing on their Samsung Galaxy C7 Pro. More often than not, this is just an app issue triggered by factors that we are yet to know. There are times when some apps cause other apps to crash and there are also instances wherein the firmware itself has some issues and affects the performance of some apps.
In this post, I’ll walk you through in fixing this issue by performing the basic troubleshooting procedures on your phone. Don’t you worry, this problem is not just as serious as it is and there’s no need for you to bring it to the shop to be checked by the tech, at least, for now. So, if you’re one of the owners of Galaxy C7 Pro and experiencing the same issue, then, we suggest you to read and understand this article for it might be able to help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot Galaxy C7 Pro with Pandora app that keeps crashing
These methods that we want you to perform on your phone are very effective in dealing with minor software-related issues. All we need to do is to figure it out what the issue is so that we can formulate a solution and get rid the problem. However, if your device was dropped or has physical damage there’s no point of performing these methods. In such case, we suggest you immediately bring your phone to the shop and let the tech check it for you.
First Solution: Restart your Galaxy C7 Pro
If the issue occurs on your phone out of the blue, there is a possibility that a minor glitch in the system caused it. In this instance, we have to perform the so called forced restart. This is like a battery pull procedure we often do to devices that have removable batteries. Doing so will refresh your phone’s memory and will disable all apps and services running in the background.
Press and hold the Power button and Volume Down button simultaneously for 10 seconds or until the device restarts. Now, after the method open your Pandora app and see if the issue still persists. If so, proceed to the next step.
Second Solution: Delete the Cache and Data of Pandora app
Based on our experienced this method is very effective especially if outdated app’s cache and data is causing the problem. This will remove all old files and data in the app’s directory so that compatible ones will be replaced. The downside is, once you do the reset all your saved tracks on your app will be deleted, but you can still redownload it once the procedure is finished. So, if you want to proceed, here’s the thing that you should do:
- From Home screen, tap Apps icon.
- Tap Settings.
- Scroll to and tap Application manager.
- Swipe a few times to left to reveal contents of the ‘All.’
- Scroll to and tap Pandora.
- Tap Clear Cache.
- Tap Clear Data and then tap OK.
If obsolete or outdated app’s cache and data is the reason why this problem is happening, then after this method the problem won’t be happening again. However, if clearing the cache and data didn’t fix the problem, try the next procedure.
Third Solution: Try to Uninstall and Reinstall Pandora Music App
We often suggest our readers to update apps that have issues but this time, instead of doing it, we recommend you to uninstall and reinstall the Pandora app to be sure that you have the latest version after you do so.
How to uninstall Pandora app from your Galaxy C7 Pro
Uninstalling Pandora will remove all its caches and files associated with it as well as its association with other apps and services. It’s important that you do this because we don’t know what’s causing the problem for now.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Pandora.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
How to reinstall Pandora on your Galaxy C7 Pro
This will make sure you have the latest version of Pandora on your phone…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘pandora’ in the search box.
- Select Pandora then tap Install.
- To continue, review the required app permissions then tap Accept.
After doing these methods, open Pandora and try to stream music to know if the problem still persists and if so, then you have no other choice but to do the next step.
Fourth Solution: Perform the Master Reset
If all procedures that you performed on your Galaxy C7 Pro failed to fix the problem, then it’s necessary for you to do a reset. Doing the master reset will bring your device back to its factory default settings and will delete everything stored in your phone’s internal storage. So, before you follow the steps that we suggested be sure to create first a backup. After creating a backup, make sure you remove your Google account from your phone so that you won’t be locked out. Once everything is set and ready, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.
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