We understand how frustrating it would be when your brand new phone won’t charge after just a day of use. But there are a lot of factors that may have resulted to this problem that’s why it’s difficult to tell what the issue really is just by having this symptom. If you are not comfortable doing some troubleshooting procedures, then I suggest you immediately bring the phone back to the store and have the tech figure out what the problem is. However, if you think this is just one of those minor issues and are willing to do some things that may fix it, then continue reading as this post may help you.
In this post, I will guide you in doing some procedures that may tell us why your new LG V30 isn’t charging anymore. We will try to rule out every possibility so it would be easier for us to determine what the problem really is. After we’ve successfully ruled out all possibilities and the phone still won’t charge, then it’s time to bring it back to the store and probably negotiate with your retailer for a replacement.
Before anything else though, if you are looking for a solution to a different issue, visit our LG V30 troubleshooting page for we have already addressed some of the most commonly reported problems with this device. Try to find issues that are similar with yours and use our solutions and workarounds. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot LG V30 that won’t charge
The purpose of this troubleshooting guide is for us to know if we can still make your LG V30 charge normally again because if not, we always have authorized technicians to look into the problem. However, if we are successful, then you don’t have to take a trip to the shop and wait for an hour or two while the tech is checking your device. Don’t worry, we don’t suggest procedures that can potentially damage your phone.
Step 1: Check for liquid and / or physical damage first
If the phone got dropped on a hard pavement and suffered physical damage, you would know as impacts that mess up the components inside often leave marks or scratches on the outside. If this is the case with your device, you don’t have to continue troubleshooting as it’s clear the problem is with the hardware. Instead, bring your phone back to the store and let the tech handle the situation.
As to the possibility of liquid damage, as the owner, you should know if the phone got in contact with any form of liquid. Sure your V30 is IP68-certified which means it’s water- and dust-resistant but it’s not waterproof. Needless to say, in some cases, water may still find its way into your phone and mess up some of the circuitries. To rule this possibility out, here’s what you should do…
- Check the USB charging port for some evidence of liquid contact – you may still find some droplets in there and which case, use a small piece of tissue paper and insert it to the port to absorb the moist. You may also give it a blast of compressed air if possible.
- Check the Liquid Damage Indicator (LDI) – there’s a small sticker in your phone that would tell you immediately if it suffered from liquid damage. Find that sticker and see if it’s still white or turned red, pink or purple. If it remained white, then it’s probably not a case of liquid damage. But if the sticker turned into pink, red or purple, then it’s certain your device got in contact with liquid and somehow some drops found their way into your phone.
Assuming your phone is cleared of possible liquid damage, then continue your troubleshooting.
Step 2: Check for lint, debris, dirt and other corrosive evidence
It is very important that the pins in the charging port is clear of any corrosion because if there’s just one small speck of dirt in any of the pins, the charging process may be disrupted. You can get rid of lint and debris easily with a pair of tweezers but as to possible corrosion or dirt, you may need compressed air or a swab dipped in alcohol.
Had your phone been dipped in sea or ionized water, the corrosion may not be as simple as it may seem so if this is the case, you may need a little help from a technician. You would know if the issue is serious because aside from the fact that your phone won’t charge, it may also not turn on anymore.
It’s your phone so you should be the first one to know what happened to it prior to the problem. If there’s something significant that happened, then tell the tech about it as that should help bring your phone to life.
Step 3: Check the charger and the cable
Assuming you’ve already checked your phone for possible liquid and physical damages and found no traces of corrosion but it still won’t charge, then it’s time to go after the accessories.
- First off, make sure you’re using the original charger and cable. They should be the ones you took out of the box when you first opened it because if not, then it’s possible the replacement you’re using is the one causing this issue.
- Check the charger port for some debris, lint, corrosion or sign of liquid damage. As you know electricity and water don’t mix, so if the charger got wet at some point, then that might be the cause of the problem. In this case, you should buy a new one as it would be dangerous to continue using a power adapter that got wet. As to the lint and debris, you can easily get rid of them with a pair of tweezers as the port is much larger.
- Check both ends of the cable for corrosion, dirt and broken pins. If there’s any sign of bent or broken pins, then that might be the cause of this problem. You may try to straighten them out with a pair of tweezers or get rid of the debris and lint with a blast of compressed air. In case you found some traces of dirt or corrosion, dip a toothbrush in alcohol and use it to clean the connectors in the cable and then let it air-dry.
After doing these things, try to charge your LG V30 to see if the problem still occurs because if so, then problem might be more serious than it seems.
Step 4: Turn your phone off and try to charge
Assuming your device is still powered on, try turning it off and plug it in to see if it charges because if it does, the problem might be with the firmware only and can be fixed by doing a reset. However, if the problem persists even if it’s turned off, then the issue might be with the hardware itself. In this case, it’s time to bring the phone back to the store and have the tech take care of it.
For those who want to reset the phone, here’s how…
- Open “Settings”
- If necessary, switch to “Tab view”
- Go to the “General” tab
- Tap “Backup & reset” under “Phone management”
- Tick or clear the check boxes associated with “Back up my data” and “Automatic restore”
- Tap “Backup account” and select the desired backup account
- When ready, tap “Factory data reset”
- Choose whether you want to “Erase SD Card” as well
- Tap “Reset phone”
- If the device is protected by a lock screen, enter your password/PIN to proceed
- Tap “Delete all” > “Reset” to confirm
You can also reset your phone from the Recovery mode by following these steps…
- First turn the phone off
- Next, press and hold “Power” and “Volume down” at the same time
- At the “LG” logo, quickly release and re-hold the “Power” button
- Release all buttons at the “Factory data reset” screen
- Once in the menu, press “Volume down” repeatedly to navigate to and highlight “Yes”
- Press “Power” to confirm the selected option
- At the “Erase all user data and restore default settings” prompt, highlight “Yes”
- Press “Power” to confirm
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