The LG Q6 is one of the smartphones released by the company in 2017 and while it’s not as popular as the flagships, it attracted a lot of users especially those that were looking for durable phones. The LG Q6 is MIL-STD-810 compliant which means the phone can withstand stress other smartphones can’t. It maybe durable on the outside, what if the problem comes from the inside?
More often, when a smartphone turns off on its own and won’t turn back on, users would think it’s a hardware problem or even a battery issue. However, there’s one thing you overlook if you think that way–the firmware. It is the operating system and it runs only on compatible hardware but the thing is, both should work perfectly in sync. If one has a problem, the phone may turn off on its own or even won’t turn on.
In this post, I will walk you through in troubleshooting your phone and I will share with you the solution that I know works for this kind of problem. So, if you’re the owner of this great phone and are currently having this kind of problem, continue reading as this article may help you, somehow.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix your LG Q6 that won’t turn on
Provided that your LG Q6 hasn’t been dropped from on a hard surface or got submerged in water, then this problem is pretty easy to fix and you can get it to turn on in no time. Follow the procedures below to fix your phone…
First solution: Perform the Forced Restart procedure
More often than not, a phone that would no longer turn on after it turned itself off is a result of a system crash. When this happens, your phone may seem like it’s turned off and would no longer respond to the usual procedures you do. For instance, it won’t respond if you press the Power key or any of its buttons and it won’t charge no matter how long you keep it connected to its charger or at least, it doesn’t show it’s charging.
To address this problem, try this..
- Press and hold the Volume Down and Power keys simultaneously for 12 seconds or more. This would force your device to boot up but make sure you give it enough time to do so.
- When the LG logo appears on the screen, you may release the keys.
This is the most effective solution to problems caused by the system crash so if your phone successfully boots up after this, then it’s obvious the problem wasn’t really that serious. However, it may occur again in the future but at least, now, you know what to do.
On the other hand, if the phone continues to be unresponsive after this, try doing the same procedure for a couple of times or you may try this…
- Press and hold the Volume Down button and don’t let it go.
- Now, press and hold the Power key while holding down the Volume Down button.
- Keep both keys held for 12 seconds or more.
- When the logo appears, release both keys.
In doing a combination like this, you should make sure you’re pressing and holding the keys together for a given amount of time. Pressing the Power key before any other keys won’t lead to the result we always wanted. However, pressing the Volume Down button first before pressing the Power key has a different effect and that’s what we did in the second procedure. If your phone still won’t respond to this, then try the next solution.
Second solution: Charge and do the Forced Restart procedure again
If the first solution didn’t work, then it’s possible that the battery got drained and just before the phone shut itself off improperly, the system crashed leaving you with a phone that won’t respond and won’t turn on due to a drained battery. So, try this…
- Plug the charger to a working AC outlet.
- Connect your phone to its charger using the original cable.
- Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for ten minutes or so.
- Now, press and hold the Volume Down and Power keys simultaneously for 12 seconds or more but this time while it’s connected to its charger.
This time, we’re giving your phone a stable power source before doing the Forced Restart procedure.
To prevent the problem from happening anytime soon, backup your files and data and then reset your LG Q6:
- Back up all data on the internal memory.
- Turn off the device.Press and hold the Power and Volume down buttons on the back of the device.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When “Factory data reset” appears, use the Volume down button to highlight Yes.
- Press the Power button to confirm.
- When prompted to “Erase all user data and restore default settings,” use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
I hope that our solution would work for you. If you have other things you want to share with us, leave a comment below.
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