The LG G7 ThinQ is the company’s flagship and it comes packed with really impressive hardware specs and great features. But just like any other smartphones in the market today, it’s not free of problems and issues. Among the most common problems you may encounter if you’re an owner of this device are related to its hardware and firmware like the phone doesn’t turn on or boot up successfully.
In this post, I will share with you the solution we’ve been using in troubleshooting phone that no longer turn on. We’ve encountered similar issues in the past and among the phones we’ve fixed were LG G6 units. If you’re one of the owners of this great phone and are having problems turning it on, then continue reading as this article may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to troubleshoot LG G7 ThinQ that won’t turn on
A phone that won’t turn on or respond often leaves an impression that there’s a problem with the hardware because if it’s just an issue with the app or firmware, it would, at least, power up. But the thing is, the firmware plays an important role in powering up your device. So, it could also be just a minor firmware issue specifically a system crash. That’s what we have to assume first and with that being said, here’s what you should do:
First solution: Do the Forced Restart procedure
Most of the time, when a premium phone like the LG G7 ThinQ has a black screen and won’t turn on or respond, it’s just a system crash and it’s a minor problem. It can be fixed by doing the forced restart procedure, which is a simulated battery removal. This is what you should do for phones with non-removable batteries to refresh their memory. In the case of the LG G7 ThinQ, this is how you do it:
- Press and hold the Power button and Volume Down at the same time until the device powers off, approximately 8 seconds, then release.
Your phone is hard-wired to respond to this procedure as long as you do it correctly. If it doesn’t turn on after pressing and holding both buttons together, then you should try this.
- Press and hold the Volume Down button first and don’t let go.
- Press and hold the Power key while holding down the Volume Down button.
- Now, keep both keys held down together for 8 seconds or more.
It’s basically the same as the first procedure only that we’re making sure that you press and hold the power key after the volume down button because doing it otherwise won’t give you the same result. But assuming your device still doesn’t respond to it, then you should try the next procedure.
Second solution: Charge your LG G7 ThinQ and do the Forced Restart
If the battery has been drained completely, there’s a chance that the firmware also crashed by the time the juice ran out because hardware components as well as the system could not shut down properly. If a firmware crash would result to an unresponsive device and even if the forced reboot can make your phone respond again, if there’s not enough battery left to power on the device, you will still have an unresponsive device. So, in this section, I want you to do the following:
- Plug the charger into a working wall outlet. It’s important that you use the wired charger for this procedure.
- Using the original power / data cable, connect the device to its charger.
- Now, regardless whether the device shows up the charging signs or not, allow the phone to be connected to its charger for 10 minutes, at least.
- After which, press and hold the volume down button first and don’t let it go.
- Now, press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more while the phone is still connected to its charger.
If the problem is due to a firmware crash and drained battery, then your phone should already be starting up by now. However, if the device is still not responding, then it’s possible that the problem is with the hardware or it could be a pretty serious firmware issue. You should bring it back to the store or to the shop so that a technician can take a look at it.
I hope that you don’t have to go to a shop to get your phone respond again but if the device is still not responding after all these, then you have no other choice.
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