The Samsung Galaxy A8 (2018) which was released last month packs some really impressive hardware specs and features but some of its owners have already been complaining about some minor issues. Well, it’s expected since no manufacturer can make their devices problem-free especially that the performance of these devices depends on a lot of factors.
Among the most common issues we received are power-related problems. Some owners reported that their Galaxy A8 turned off and won’t turn back on and this is the kind of problem we will tackle in this post. So, if you’re one of the owners of this great device and are currently bugged by a similar problem, continue reading as this post may be able to help you fix it.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
Fixing Galaxy A8 2018 that won’t turn back on
More often than not, this kind of problem is due to a simple firmware glitch or a system crash. In other words, it’s not really that complicated even if it seems like it. You can still bring your phone back to life by using this very simple procedure, so read on…
- Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.
This procedure will simulate battery disconnect on your phone and will force it to boot up provided it still has enough battery to power up its hardware and run its software. This might be the only thing you need to do to bring the phone back to life. However, if this fails, then try this…
- Press and hold the Volume Down button first and don’t let go.
- Now press and hold the Power key while holding down the Volume Down button.
- Keep both keys held for 10 seconds or until the screen turns on.
It’s basically like the first procedure only that we’re making sure the combination is done correctly. Remember that if you pressed and held the Power key first, the forced restart won’t work since doing so will immediately trigger the phone to turn on. However, pressing and holding down the Volume Down button before triggering the phone to start will have a different effect and in this case, it’s a favorable one.
If this procedure still fails, then you should try this one…
- Plug the charger to a working AC outlet.
- Using the original data cable, connect your phone to its charger.
- Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
- Now, press and hold the Volume Down button and the Power key together for 10 seconds or more to force restart the phone.
Having a new phone that won’t turn on after just a few weeks is a bummer. So if you can’t bring your device to turn on after doing this procedure, then I suggest you bring it back to the store and have it replaced because clearly, the phone is defective out of the box.
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