How to fix Samsung Galaxy A10 that turned off and not responding
The Samsung Galaxy A10 is an entry-level device but it has some competitive hardware specs plus the fact that it runs Android 9 Pie out of the box. Compared to its competitors, you can easily distinguish its advantage. However, some owners of this device complained because it reportedly turned off by itself and not responding anymore no matter how long or how many times the power key is pressed.
We have encountered similar issues in the past and we can assure you that such problem happens from time to time. But contrary to what other users said that it’s a hardware issue, it’s actually just a minor firmware problem that you can rectify on your own without any help from a technician. That is, of course, if there are no signs of physical or liquid damage and that the firmware hasn’t been modified in any way. With all that being said, continue reading below as I’ll give you the steps on how to troubleshoot your Galaxy A10 that turned off and would no longer respond.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Fixing Galaxy A10 that turned off and not responding anymore
Most of the time, this issue often occurs due to a firmware crash or a glitch and naturally so, it’s not really that serious. In fact, you only need a couple of procedures to get this problem sorted out and here’s what you should do:
First solution: Perform the Forced Restart
This must be the first thing you have to do. In fact, this could be the only thing you need to do in order to make your Galaxy A10 work and respond again. A forced restart is actually a simulated battery removal which refreshes your phone’s memory as well as reload all its apps and services. This is how it’s done on your phone:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.
If this is just a problem with the firmware or because of a system crash, your phone should already be booting up by now. However, if it’s still not responding even after this procedure, then maybe the battery got drained completely. So, move on to the next solution.
ALSO READ: How To Fix Samsung Galaxy A10 Screen Flickering Issue
Second solution: Charge your phone and do the Forced Restart
Basically, having a drained battery isn’t really a problem because most of the time any phone would immediately respond if connected to the charger. However, there are times that a simple battery drain would lead to a firmware crash. That’s right, when the phone is running out of battery, some services are shut down but if you allow the battery to be drained completely, some components and services may not be shut down properly. That may lead to a firmware crash and as a result, you’ll be dealing with a couple of minor issues that both result to an unresponsive device. Here’s what you need to do about it:
- Plug the charger to a working wall outlet.
- Using the original cable, connect the phone to its charger.
- Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.
ALSO READ: How To Fix Samsung Galaxy A10 Can’t Send MMS Issue
Most of the time if the problem is really not that serious, this procedure will make your phone respond again. Assuming that your device turned on but the problem keeps on happening, it’s a sign that you have to reset your phone. So, create a backup of your important files and data and then remove your Google and Samsung accounts and follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
However, if the phone is still not responding after all of this, then it’s probably an issue with the hardware. With that being said, the next thing you should do is bring the device to the store or shop so that a technician can check it for you.
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