How to fix Galaxy Note10+ Mobile network not available error

Are you getting the mobile network not available error on your Galaxy Note10+? Worry not as it’s usually fixable on a user’s level. In most cases, the cause of this problem is software- or app-related so what you can do is follow a logical troubleshooting ladder to fix it. This article will show you the way so be sure to read the entire solution package below.

How to fix Galaxy Note10+ Mobile network not available error 

If your Galaxy Note10+ keeps showing the mobile network not available error, there’s a set of troubleshooting steps that you must do to fix it. Follow our suggestions below.

Galaxy Note10+ Mobile network not available fix #1: Check signal strength

Mobile network not available error can be caused by weak or poor network signal on your Galaxy Note10+. To check if that’s the case, all you have to do is see how many signal bars your device is showing. Anything lower than 3 bars is not good and can be indicative of poor network. If you are inside a building, or if you’re surrounded by thick, reinforced walls, try relocating to an open area. If the signal improves, the error will most likely disappear. 

If your Note10+ is already getting excellent signal bars at this time, then proceed to the next troubleshooting steps below.

Galaxy Note10+ Mobile network not available fix #2: See if voice calling works

An important troubleshooting step that you want to do in this situation is to check whether or not voice calling works. If you are unable to make or receive voice calls, or if it keeps dropping for no apparent reason, bad network may be to blame. Contact your carrier and inquire for any on-going outage in your area. Issues due to network troubles usually go away on their own so there’s nothing much that you can do at this point. 

Galaxy Note10+ Mobile network not available fix #3: Restart device

Restarting your Galaxy Note10+ is another simple yet sometimes effective way to fix network troubles like when you’re getting the Mobile network not available error. To check if your Galaxy Note10+ has encountered a minor bug that causes the error, you can try to force reboot the device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Mobile network not available fix #4: Reset network settings

One of the basic troubleshooting steps in this situation is to clear the current network configuration. This is because sometimes, system-wide changes may affect network settings such as cellular configuration. Fortunately, the solution is easy when this occurs. One simply needs to reset the network settings of the device to everything network-related are returned to their last known working configuration. If you haven’t tried this one yet, be sure to do so. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ Mobile network not available fix #5: Install updates

If the mobile network not available error still shows up and your Galaxy Note10+ continues to experience network problems, be sure that its software and apps are running their latest version. Although Galaxy devices are set to automatically notify you of available software updates, things may be different for apps. Make sure to also check if there are any available updates for app in the Play Store. If both software and apps are already updated at this time, continue with the troubleshooting steps below.

Galaxy Note10+ Mobile network not available fix #6: Confirm Roaming is not ON

If you’re on the road, make sure to check if you have Roaming feature enabled. If roaming is on, “Mobile Network Not Available” error must be the result once you try to register the device back to your home network. Normally, once you disabled roaming, the signal should be back.

Galaxy Note10+ Mobile network not available fix #7: Manually change network modes

Sometimes, changing a device’s network mode from, say, 4G LTE to 3G can get rid of network problems. If you haven’t tried doing this as of this point, here are the steps to follow:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network mode and select 4G or LTE or auto-connect.
  5. While you’re at it, make sure that you also check the selected network operator. Then, let your phone search for networks so it temporarily disconnects from your carriers system. Afterwards, make sure that you use Select automatically so your Note10+ will scan the airwaves for available networks and pick your own automatically on its own.

Galaxy Note10+ Mobile network not available fix #8: Reseat SIM card

Temporarily disconnecting the SIM card is another way to fix network troubles on Samsung Galaxy devices. If you haven’t tried it yet, make sure that you do it before doing any other software tweaks. When disconnecting or re-inserting the card, you want to ensure that the phone is OFF to avoid corrupting data.

These are the steps to remove the SIM card on your Galaxy Note10+ properly:

  1. Turn off your Galaxy Note10+. This is important. Removing a SIM while the device is on may result to corrupted data.
  2. With your phone’s screen facing you, remove the card tray. You can use the insertion/removal tool (or a paperclip) to unlock the tray by inserting it into the provided slot. This small hole should be visible on the top part of your device.  
  3. Remove the SIM card from the tray. You can lift the card up from the bottom. To assist, use the opening on the opposite side of the tray to dislodge (using a fingernail or similar tool).
  4. Reinsert the card tray.
  5. Press in on the tray to lock it into place.

Reinserting the SIM card is simply the opposite of removing it. Again, be sure that the phone is OFF before inserting the SIM card.

Galaxy Note10+ Mobile network not available fix #9: Observe on Safe Mode

If the Mobile network not available error started after installing a new app on your Galaxy Note10+, that app may be poorly coded or simply bad. Be sure to delete it from the system to fix the issue.

If you can’t recall which app you may have installed most recently, restart the device to safe mode. When on safe mode, all third party apps are blocked. If everything works on safe mode only, it means that one of the apps is the reason for the problem. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Mobile network not available fix #10: Wipe cache partition

Android has a system cache it uses to load apps quickly. Sometimes, this cache may get corrupted or outdated after a system update or app installation. This can lead to minor bugs and performance issues. To ensure that your phone has good system cache, you can clear the cache partition. Don’t worry, this troubleshooting step will not delete your personal data like photos, videos, documents, etc. Once you’ve cleared the cache partition, your device will rebuild the system cache over time. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Galaxy Note10+ Mobile network not available fix #11: Factory reset

Finally, don’t hesitate to return the software to its defaults if none of the solutions above has helped. Wiping the phone with factory reset is usually helpful in fixing software-related problems. Be sure to back your personal data up first before doing it. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy Note10+ Mobile network not available fix #12: Get help from your carrier

Some network problems are not fixable on an end user’s level. If the error remains after a factory reset, you must let your network operator know about it. Be sure to talk to your technical support team for resolution.


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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