How To Fix The LG V50 ThinQ 5G Mobile Network Not Available Issue

The #LG #V50ThinQ5G is a premium Android smartphone that was released last May 2019. This phone is able to connect to a 5G network allowing for a faster mobile Internet speed. It has a solid build quality that’s made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.1 inch QHD+ FullVision OLED display while under the hood is a Snapdragon 855 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V50 ThinQ 5G mobile network not available issue.

If you own an LG V50 ThinQ 5G or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The LG V50 ThinQ 5G Mobile Network Not Available Issue

It’s always best to make sure that the phone is running on the latest software version before you do any of the recommended troubleshooting steps listed below. If an update is available then you should download and install it first. It is important that you should check for carrier related software updates as this will usually address carrier related connectivity bugs.

Verify that your area has a good network signal

There are certain areas where your carrier will not have any reception at all. When you are in this area your phone will usually get the mobile network not available error. To verify if this is a coverage related issue you can check if your phone is getting a strong signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage. In case of an outage you should contact your carrier regarding this matter.

Perform a soft reset

Your phone stores data that is constantly used to further improve its performance. This data  can sometimes get corrupted which in turn can cause this problem. If this is the case then you will need to refresh your phone software. What you will want to do is to restart the phone which should eliminate any corrupt temporary data in the device. This will also reset the phone connection to the network which is helpful in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the LG V50 ThinQ 5G mobile network not available issue still occurs.

Check your SIM card

You should eliminate the possibility of the problem being caused by the SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs.

You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

Verify the roaming status of the phone

You will want to make sure that the roaming status of the phone is off if you are in your home country. This applies to travelers who have just  returned from a different country and still have the roaming status of the device activated. 

  • Select Settings
  • Select Network
  • Scroll to and select Mobile networks
  • Turn Data roaming  off

Check if the LG V50 ThinQ 5G mobile network not available issue still occurs.

Make sure Airplane Mode is off

The airplane mode is a setting that is often activated when you are in an airplane. When this is turned on your phone will not receive or transmit any wireless signals so that it will not interfere with the aircraft electronic equipment. If you are getting the LG V50 ThinQ 5G mobile network not available issue then you should make sure that airplane mode is off or you can try toggling this switch if it is already in the off position.

Reset the phone network settings

A wrong network settings on your phone will usually prevent it from connecting to the network. To make sure that your phone is using the correct network settings you should try to reset this.

  • Go to Settings then System
  • Tap Restart & Reset
  • Tap Network settings reset. Enter the PIN if it is requested.
  • Tap Reset Settings.
  • Tap Reset Settings.

Check if the LG V50 ThinQ 5G mobile network not available issue still occurs.

Start the phone in Safe Mode

Sometimes an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be because of bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, press and hold Power off.
  • When prompted to restart in Safe Mode, tap OK.
  • After your device restarts, it displays Safe mode at the bottom of the screen.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG V50 ThinQ 5G mobile network not available issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then one final troubleshooting step to consider is a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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