How to fix Galaxy Note10+ emergency calls only bug | no service, emergency calls only

Even premium phones like the new Samsung Galaxy Note10+ can encounter calling or network bugs from time to time. This troubleshooting article will show you the solutions that you can try if your Galaxy Note10+ is showing emergency calls only issue. We hope that one of the 12 solutions below will be of help.

How to fix Galaxy Note10+ emergency calls only bug 

If your Galaxy Note10+ has emergency calls only bug, you need to check a number of factors to fix it. Learn what to do below.

Galaxy Note10+ emergency calls only fix #1: Check the signal

Emergency calls only on Galaxy Note10+ can be signal-related. Be sure to see if your device has poor or weak signal. If you are in a location with poor signal, all you need to do is to move to a different area with known good coverage. Then, simply restart the device and see if the issue is gone.

Galaxy Note10+ emergency calls only fix #2: Perform soft reset

Speaking of restarting the device, be sure to do so if you are positive that your device is located in an area with good signal. If you have another device, try to use it to see if it has strong signal in the same area. Be sure that the second device is connected to the same network operator. If the second device has good signal but your Galaxy Note10+ does not, be sure to do forced reboot. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ emergency calls only fix #3: Reseat SIM card

Disconnecting the SIM card from a device can sometimes fix network issues. If you haven’t done this, be sure to do so at this point. Follow these steps to disconnect your SIM card from your device.

  1. Turn off your Galaxy Note10+. This is important. Inserting a SIM while the device is on may result to corrupted data.
  2. With your phone’s screen facing you, remove the card tray. You can use the insertion/removal tool (or a paperclip) to unlock the tray by inserting it into the provided slot. This small hole should be visible on the top part of your device.  
  3. Remove the SIM card from the tray. You can lift the card up from the bottom. To assist, use the opening on the opposite side of the tray to dislodge (using a fingernail or similar tool).
  4. Reinsert the card tray.
  5. Press in on the tray to lock it into place.

After a few moments, with the device still off, reinsert the SIM card and check for the problem.

Galaxy Note10+ emergency calls only fix #4: Reset network settings

At other times, resetting a device’s network settings fixes network problems. If your Galaxy Note10+ continues to show emergency calls only bug, follow these steps to clear the settings:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ emergency calls only fix #5: Turn off fixed dialing

Fixed dialing services may sometimes interfere with regular network functions. If you have fixed dialling on your account, try to disable it and see if that will make a difference. Just ignore this suggestion if you have postpaid subscription, or if you don’t use it at all. 

Galaxy Note10+ emergency calls only fix #6: Toggle Airplane Mode

Turning Airplane Mode on and off is another possible solution for this bug. Make sure to try it on your device. Follow these steps to turn off Airplane Mode on and off:

  1. On any screen, pull down the notification bar from the top.
  2. Find Airplane Mode icon and tap it.
  3. After a few moments, tap it again.

Galaxy Note10+ emergency calls only fix #7: Disconnect from network

If your Galaxy Note10+ still has the emergency calls only bug at this time, consider temporarily disconnecting from your network operator. Here’s how to do it:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Select manually.
  6. Wait for your device to search for networks.
  7. Once it’s done searching,, select another network to connect to. For example, if you’re on T-Mobile, pick AT&T or any other network.
  8. Your phone will be forced to return with an error because it won’t be able to register successfully.
  9. Afterwards, select your own network again and see if your device will now be able to re-register and fix the EMERGENCY CALLS ONLY bug.

Galaxy Note10+ emergency calls only fix #8: Clear cache partition

If emergency calls only bug started on your Galaxy Note10+ after installing a system update, the cause may be related to cache partition. Try to clear the cache partition so the system cache is refreshed. Here’s how to do that:

  1. Turn off the device. This is important as your device won’t boot to Recovery Mode when it’s on.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. Once the Android Recovery screen comes up, release the buttons.
  4. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  5. Press the Power button to select ‘Wipe cache partition.’
  6. Use Volume Down to highlight Yes.
  7. Press the Power button to confirm the action to clear the cache.
  8. Wait for a second as the system wipes the cache.
  9. Press the Power button again to reboot the device. This will return the device to the normal interface.
  10. That’s it!

Galaxy Note10+ emergency calls only fix #9: Check issue on Safe Mode

Another possible reason for this issue is a bad third party app. Try to check if one of the installed apps is to blame by restarting your Galaxy Note10+ to Safe Mode. To restart your Samsung Galaxy Note10+ to safe mode:

  1. With your device turned on, press and hold the Power button until the Power off menu appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
  6. Check for the problem.

Safe Mode may be a useful trick in checking for a problem but it won’t pinpoint the exact app. In order to identify which of your apps may be behind the problem, you’ll have to do a process of elimination. Here’s what you need to do exactly:

  1. Boot Galaxy Note10+ to safe mode.
  2. Check for the problem.
  3. If the issue returns or once you’ve confirmed that a third party app is to blame, you can start uninstalling apps one by one. You’ll need to do spend some time doing this if you have plenty of apps installed. We suggest that you begin with the most recent ones you added. 
  4. It’s important that you only uninstall a single app at a time. After removing an app, restart the phone to normal mode and check for the problem again.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4 until the rogue app has been identified.

Keep in mind that there’s no shortcut to knowing which app is bad or buggy. Just be patient and keep repeating the cycle above if the problem returns after removing one app. Once the issue stops, the most recent app you deleted must be the culprit. Be sure not to re-install the bad app. You can add the rest of the apps you deleted previously afterwards.

Galaxy Note10+ emergency calls only fix #10: Verify IMEI is good

If your Galaxy Note10+ is pre-owned (not brand new), there’s a possibility that the phone may be blocked, or if its IMEI may be problematic.

Carriers may block a device for a variety of reasons and if that occurs, its IMEI may also be blacklisted. To check the status of your device’s IMEI, you can go to this site:

Alternatively, you can check if your Galaxy Note10+ IMEI has been blocked by doing these steps:

  1. Open the dialer (Phone) app.
  2. Enter the code:  (*#06#).
  3. If the IMEI says Null, that means that the EFS folder may be corrupted, or may had been blocked. In this case, you can try to flash the firmware and see if that will restore the default EFS folder. NOTE: Flashing is a risky procedure and can lead to other issues if not done correctly. 
  4.  If flashing won’t work, your Note device will never be able to connect to any network.

Some carriers may block users from accessing advanced menus thru the dialer app. If nothing happens after you enter (*#06#), that means your Note10+ can’t open advanced menus.

Galaxy Note10+ emergency calls only fix #11: Erase device (factory reset)

If none of the solutions above work at all and your Galaxy Note10+ still has emergency calls only, you want to factory reset the device. Be sure to create a backup of your personal data first.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10+ emergency calls only fix #12: Get help from carrier

The final solution that you can perform on your Note10 is factory reset. If the issue returns or won’t go away after a factory reset, consider getting help from your network operator. 


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Photo of author

Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

Posts you might like