Why does Facebook keep crashing on my Samsung Galaxy A3 and how to fix it? [Troubleshooting Guide]

Facebook is by far among the widely used apps in mobile devices to date — on Android or iOS platform. In fact, many people will have the app running in the background at all times so as not to miss any update on their newsfeed. Thus, if something goes wrong and Facebook app suddenly misbehaves or becomes unavailable, many people would surely freak out. While the Facebook team has already anticipated and prepared for any of these possible downsides, it is not a guarantee that Facebook is totally error free. Matters of this fact are relevant complaints raised by many smartphone users regarding Facebook app that is loading very slow, keeps freezing, crashing randomly, or not working at all.

Why do these things happen and what should be done when you encounter any of the said circumstance? Read on to find out the answer to this question and learn which of the many factors is inflicting Facebook app to crash, freeze, not open or work properly on your Samsung Galaxy A3. And should you wish to troubleshoot the problem, a rundown of possible solutions and workarounds are also highlighted to serve as reference.

Before we move on to our troubleshooting, if you have other concerns with your device, drop by our Galaxy A3 troubleshooting page as we’ve already addressed some of the most common problems with this device. If you need more help from us, contact us through our Android issues questionnaire.

Things that can trigger Facebook app to malfunction or misbehave

Glitches can occur to any app at random times. In the case of Facebook app, it could be due to a server error, broken file, faulty update, or another faulty app installed on the device. Typically, you will be prompted of an alert message when Facebook app fails to load or stop working properly. If you see any prompt, be sure to read the message so that you will know of what went wrong and how to possibly get it fixed. To help you comprehend on how each of the aforesaid factors can cause your Facebook app to become problematic or unstable, here’s a more detailed explanation.

  • Server/network error. The server can become congested at times especially when the volume of requests is unusually high or on the peak. This is normal to any social media app as the number of users can likely surge at any time. When that happens, the server is no longer able to allocate more requests and possibly overloads. If the Facebook server becomes unavailable, then that’s when you’ll be having troubles while attempting to access the main site through mobile application. The same thing can happen if network connectivity is present as you won’t be able to connect to Facebook website during this instance.
  • Broken file. When some files or contents in your Facebook app or device system itself get corrupted, the entire Facebook operation will likewise be affected. Corrupted files are erratic contents that couldn’t function properly or run on your device because they are broken in the first place. A file or content can become corrupted due to unstructured coding as well as improper download or installation.
  • Faulty update. This is one of the most common culprits to software-related issues transpiring in mobile devices. You will know that a bad update is to blame when Facebook app suddenly becomes rogue after installing a new update. Major software updates to Android can also trigger the same issue to arise, especially those that contain some bugs.
  • Other faulty apps. Other mobile apps can also cause the Facebook app to malfunction or become problematic. This usually occurs when running both apps simultaneously or keeping the other app running in the background while using Facebook app on your phone. That app must have some codes or elements that somehow cause conflicts with the Facebook system.
  • Android system. Your device can also be the main trigger especially when using a Facebook version that is not compatible with the current Android software your phone is running on. To rule this out from the possible causes, check the system versions on both the app and your phone and make sure it meets the minimum system requirements. Old versions of the app won’t run on the latest Android version as they are no longer supported.

How to fix the problem on random crashing and make Facebook app work fine again?

Given that the probable causes are related to the software, you have a number of workarounds and potential solutions to try on. Be sure to test the Facebook app and see if it’s already working properly on your device after performing each method. If the problem persists, try the next applicable solution.

First solution: Reboot your device (soft reset)

Random problems or glitches in mobile devices that are related to an app or software are usually rectified by a reboot on the device. Also known as a soft reset, a reboot will help eliminate minor bugs causing an app like Facebook to misbehave or not work as intended. The process will not affect any data stored on your device thus it’s a safe process for anyone to carry out. For starters, here’s how to soft reset or reboot your Samsung Galaxy A3:

  1. Hold down the Power button for 3 to 5 seconds.
  2. Tap the option to Power Off.
  3. Tap Power off again to confirm.
  4. Wait until your phone powers off completely. Keep your device powered off for about 1 minute then press and hold the Power button to turn it back on.

Second solution: Force your Galaxy A3 to restart

In the case where the Facebook app crashes or the screen becomes frozen or unresponsive, you can do an alternative reboot which is deemed force restart on the Galaxy A3. If necessary, follow these steps to force your device to restart and get the Facebook app back up and running properly again:

  1. Press and hold the Volume Down and Power buttons simultaneously for a few seconds until the phone reboots.
  2. Then release both the buttons at once.

Third solution: Force the Facebook app to stop

Forcing the app to stop will help clear up the memory of your device. Doing so will likewise erase any glitches from the app thus gives it a clean fresh start. Here’s how to force Facebook app to stop on your Galaxy A3:

  1. Tap Settings to open the Settings app.
  2. Tap Apps & notifications.
  3. Select App info.
  4. Locate and then tap the Facebook app.
  5. Tap the Force stop option.

Reboot your device then try to load the Facebook app again to see if it is already working properly.

Fourth solution: Clear the app’s cache and/or data

Clearing the app’s cache and data can free up necessary space by removing temporary files and data from the app’s and device’s internal storage. This however is only a short-term solution as there is a tendency that the problem will re-occur over time when cached data will build up again.

Steps to clear the Facebook app’s cache:

  1. Tap Settings from Home.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Tap on Facebook app.
  5. Tap Storage.
  6. Tap Clear cache and/or Clear data option.

Note: While clearing all app’s data can resolve the issue, doing so will also erase your data saved in the app including passwords and customized settings on Facebook. Make sure you take note of this information beforehand.

Wait until the cache clearing completes then try to launch and use Facebook app again on your phone.

Fifth solution: Uninstall then re-install the Facebook app

If clearing cache and data failed to fix the glitch and Facebook app is still problematic, you can try uninstalling the app and then re-install. Should there be any incorrect settings on the app that has caused the app itself to act weird, then that should be erased during the uninstallation process. Here’s how it’s done:

  1. Touch and hold the Facebook app to begin with.
  2. Drag the app icon to Uninstall at the top of the screen. If you don’t see the Uninstall label, it means that the selected app is a system app which cannot be uninstalled.
  3. Wait until the app is completely removed.
  4. Then reboot your phone.
  5. After the reboot, re-install the Facebook app by going to the Google Play Store then download and install the application.

Here’s how you reinstall Facebook app on your Galaxy A3:

  1. Tap to open the Google Play Store app on your phone.
  2. Tap Menu.
  3. Go to My apps & games.
  4. Select Library.
  5. Tap Facebook app.
  6. Tap the option to Install or Enable.

Alternatively, you can reinstall Facebook app on your Galaxy A3 from your computer. Follow these steps to do so:

  1. On your computer, open a browser then go to play.google.com.
  2. Click Apps.
  3. Click My apps.
  4. Click Facebook app.
  5. Click Install, Installed or Enable.
  6. If necessary, sign into your Google Account to proceed.
  7. Select your Galaxy A3 then click Install.

Be sure to select the Facebook app that is compatible with the Android version that your phone is running on.

Other Helpful Suggestions

  • Update your phone to the latest Android version. Aside from giving you new features, software updates also contain bug fixes which might be the thing you need in order to get Facebook running flawlessly on your device. Check the version of Android system your device is currently running on and install updates if necessary. Before you update your device, make sure it is has sufficient power to last until the update is finished. Then follow these steps:
    1. Tap Apps from the Home screen.
    2. Tap Settings.
    3. Navigate to System then tap About device.
    4. Tap Software Update.
    5. Tap Update Now to instigate update download and installation on your phone.
  • Update the app. Installing an app update can help keep the app optimized and robust. You can set your Galaxy A3 to update applications automatically. Otherwise, go for manual update installation. Here’s how:
    1. Open the Play Store app.
    2. Press the Menu icon in the upper-left of the Play Store app.
    3. Select Settings and Auto-update apps.
    4. From this menu, you can select to update apps over Wi-fi only or using cellular data. Choosing the latter option may cause you to incur extra charges for exceeding data usage limit. Make your choice then.
  • Refresh your Internet connection. If you see any error message or alert prompt saying that the Facebook page is currently unavailable and asks you to check your Internet connection, then it’s a connectivity issue. To remedy, you can power cycle or reboot your wireless router and modem then reboot your Galaxy A3 afterwards. After the reboot, try to launch the Facebook app again.

Contact the app’s developer

If the prior methods failed to fix the problem and your Facebook app remains unstable or still crashing on your Samsung Galaxy A3, then you may now consider escalating the problem to the app’s developer. They might be able to reset the app on their end using a dedicated tool. Otherwise, contact Samsung Support for other options and recommendations.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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