Calls keep Dropping on Galaxy S20 [How to fix it]

Everything is working perfectly fine on your new Samsung Galaxy device except for the calls that keep dropping. If you’re experiencing the same issue on the same device, I’ve lined up a few tweaks you can utilize to eliminate software-related factors that might have caused problems when making or receiving phone calls. Read on to learn what to do if calls don’t work as intended on your new Galaxy S20 device.

New smartphones are packed with numerous features that most people would tend to neglect their basic functionalities until they realize that they’re not working. 

There are many possible reasons as to why you would experience frequent to random call drops on your phone. Aside from intermittent network signals, software-related factors can also be the underlying cause. Temporary network outages and maintenance are also other factors to consider. In worst scenarios, calls keep dropping due to hardware damage. To help you rule out software-related factors, I’ve lined up a few simple procedures you can use to troubleshoot your device.

Troubleshooting Galaxy S20 problem on call drops

What to do if the problem continues?

Removing any protective casing from the phone may also be necessary. Some phone cases, particularly third-party casing may not actually fit and therefore can block the network antenna from getting a stable signal. As a result the signal keeps disconnecting and calls keep dropping.

The same thing can happen if you’re using the phone in an area where the cellular network signal is too weak. The weaker the signal the phone gets, the more likely it gets disconnected. In this case, there’s nothing much can be done but to make the call whenever your phone is already getting a strong and stable signal.

Meanwhile, if the problem started after the phone got wet or dropped accidentally, hardware damage is likely the underlying cause. In that case, a technician’s aid would be necessary.

And that covers everything in this troubleshooting guide. Please keep posted for more comprehensive troubleshooting guides and tutorials that would help you make the most of what the new Samsung galaxy s20 has to offer.

You can also check out our YouTube channel to view more smartphone video tutorials and troubleshooting guides.

ALSO READ: How to fix Galaxy S20 Bluetooth issues, pairing errors

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