Audio Not Working On Zoom For Android, Can’t Hear Other Users

There were Zoom users who were complaining about audio not working on their phone during a conference call. Such a problem can be a sign of a serious hardware issue, or it can be due to a pretty minor problem with the app or the firmware. In fact, you may only have to change some settings for your phone to start emitting sound again. 

In this post, I will guide you in fixing your Android phone that doesn’t have audio during a conference call. We will try to look into the possibilities and then rule them out one after another until you can continue using Zoom properly without any issue. Continue reading as we may be able to help.

Audio Not Working On Zoom

Time Needed : 10 minutes

What we’re going to do is to make sure that the hardware of your phone, specifically the loudspeakers are working. Don’t worry, you don’t need to be a technician to do it.

  1. Test the speakers

    First off, close Zoom and open the music app you often use. Play a track with the volume turned all the way up. 

    If you can hear the audio from the music app, then it means the speaker is just working fine. So move on to the next solution. 

    However, if there’s no audio, then try the following: 

    – Disconnect any accessory, especially headphones. 
    – Disable Bluetooth to make sure your phone isn’t channeling the audio to a wireless speaker or headset. 
    – Restart your phone to refresh its memory and reload all services.

    As long as the problem isn’t with the hardware, a restart should be able to fix the problem provided that the volume is turned to an audible level.
    test the speaker

  2. Reset Zoom

    Assuming that your phone plays an audio without any problem with other apps, then the problem can be with Zoom. So what you have to do next is to clear its cache and data to rule out the possibility that the problem is due to some settings or corrupt cache and data files. Here’s how you do it: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Zoom app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap App info. 
    5. Tap Storage. 
    6. Touch Clear cache. 
    7. Touch Clear data and tap OK to confirm. 

    After doing this, try to see if the app now has audio when in conference call.
    reset zoom

  3. Reinstall Zoom

    If the second procedure fails to fix the problem, then you have no other choice but to remove the app from your phone completely, and then reinstall it. As long as everything is working properly on your phone except Zoom, then you can rest assured that this procedure will fix it. Here’s how it’s done: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Zoom app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap Uninstall and confirm it. 
    5. Once the app is successfully uninstalled, launch the Play Store. 
    6. Search for ‘zoom’ and tap the Zoom Cloud Meetings app. 
    7. Tap Install and wait until the phone has finished installing the app.
    reinstall zoom

Tools
  • Zoom
Materials
  • Android

And that’s pretty much what you need to do if audio not working on Zoom during a conference call. 

If for some reason the problem persists after all this, or the speaker does not have any sound even if you play audio in other apps or stream videos, then it is always possible that the issue is with the firmware. 

In such a case, all you need to do is to reset your phone and everything should work properly for as long as the problem isn’t with the hardware. But before you reset your phone, make sure to create a copy of your important files and data as they will be deleted during the reset and you may not be able to recover them. 

I hope that this troubleshooting guide has been helpful. 

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