This post will outline the solutions you can do about the WhatsApp microphone not working during video calls, as reported by some users. Such a problem can be due to a pretty minor issue with the app or the firmware, or it can also be a sign or a more serious hardware-related issue.
If it’s just an app-related problem, then you will be able to fix it by troubleshooting WhatsApp itself. However, if it’s an issue caused by a firmware problem, then you may need to do a couple of procedures that can impact your phone’s settings and performance in a good way. But if for some reason, the problem is with the hardware, specifically the microphone, then you will need to have the device checked.
In this troubleshooting guide, we will consider every possibility and rule them out one after another. So if you have this problem, continue reading as we may be able to help.
WhatsApp Microphone Not Working
Time Needed : 13 minutes
Most of the time, this problem isn’t really that serious as long as the issue isn’t with the hardware. If you’re one of the users that’s bugged by this problem, here’s what you should do:
- Reboot your device
At this point, it is possible that the cause of the problem is a minor glitch in the system, or the firmware itself just needs to be refreshed.
Thus, the first thing that you have to do is the reboot. It will refresh the memory as well as reload all services.
If the microphone still won’t work properly on WhatsApp during video calls after this, then move on to the next solution.
- Check the permission
The next thing for you to do if the problem continues after the restart is to check the permissions of the app. It is possible that the permissions were changed and that WhatsApp is no longer allowed to use the microphone. So follow these steps to make sure the permissions are correct:
1. Swipe up from the bottom of the screen to pull up the app drawer.
2. Go to the screen where WhatsApp is located.
3. Tap and hold on its icon until options show.
4. Tap App info.
5. Scroll down to find Permissions and tap on it.
6. The next screen will show you the services that the app is allowed to access.
7. Make necessary changes and then try using WhatsApp again.
After making sure WhatsApp can use the microphone and it still won’t work, then try the next solution.
- Test the Microphone
Before moving on, you should take a little time trying to find out if the problem is with the microphone alone.
Open the voice recorder and then try to record a few seconds of your voice. After that, play the recording and see if the microphone has captured your voice.
If it did, then the problem isn’t with the microphone. So, move on to the next solution to continue troubleshooting.
- Clear cache and data
After doing the basic microphone test, it’s time for you to troubleshoot the app itself. If it is just a minor app issue, then resetting WhatsApp will be enough to make things work perfectly again. This is how you reset it:
1. Go to the screen where WhatsApp is located.
2. Tap and hold on the WhatsApp icon until options show.
3. Tap App info.
4. Touch Storage.
5. Tap Clear cache.
6. Now, tap Clear data and touch OK to confirm.
If this doesn’t work, then try the next solution.
- Reinstall WhatsApp
Instead of trying to find out if there’s an update, it’s better to simply remove the app from your phone to delete all possible corrupt cache and data files. After that, download a fresh copy from the Play Store to make sure you’re using the latest version.
1. Swipe up from the bottom of the screen to pull up the app drawer.
2. Go to the screen where WhatsApp is located.
3. Tap and hold on its icon until options show.
4. Tap Uninstall and confirm it.
5. Once the app is successfully uninstalled, launch the Play Store.
6. Search for 'whatsapp’ and tap the WhatsApp Messenger app.
7. Tap Install and wait until the phone has finished installing the app.
As long as the problem isn’t with the microphone or the hardware of your device, these procedures are enough to make WhatsApp work perfectly again.
Tools
- WhatsApp Messenger
Materials
- Android
However, if the WhatsApp microphone is still not working after doing these solutions, or if the microphone itself is the problem, then you can always do the factory reset, at least, before you send the device to a tech. If the microphone doesn’t work due to a serious firmware issue, a reset will still be able to fix it.
But before you reset your phone, make sure to create a copy of your important files and data as they will be deleted. When ready, follow these steps to reset your Android:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and tap General management.
- Touch Reset.
- Tap Factory data reset.
- Scroll down to the bottom of the screen and tap Reset.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Delete all.
After the reset, set up your phone as a new device and see if the microphone is now working.
I hope that this troubleshooting guide has been able to help you one way or the other. Please support us by subscribing to our channel.