What To Do When Samsung Galaxy S4 Won’t Boot Up & Stuck On Samsung Logo

One of our readers asked us about the fix to the problem involving the Samsung Galaxy S4 that won’t start up and stuck on the company’s logo. We’ve also received related questions before but it was for last year’s flagship, the Galaxy S3.

Based on reports from other users, the problem like this happen when the phone’s operating system, Android (regardless of the version), is messed up, or if there were some apps that are interfering with the system’s core processes.

The problem is not that serious, actually. But in some severe cases, a factory reset may be needed to bring the device back to its working condition. Here are some steps you can take to troubleshoot this problem:

Boot Galaxy S4 To Safe Mode

When the device failed to boot up normally, booting it to safe mode should be the first step to take. By doing this, you would know if the phone could boot up even without third-party apps and whether or not third-party apps were causing the problem. To boot up to safe mode on Galaxy S4, do the following:

  1. Turn off your phone.
  2. Switch it on again.
  3. Right after pressing the power switch, continuously tap the Menu key (the button on the left of the Home key).
  4. Once the phone is up, you will see “Safe Mode” on the lower left corner of the screen.

If the phone boots up in Safe Mode, it means the hardware and the operating system together with factory-installed apps are working fine.

Uninstall Recently-Installed Apps

You’ve booted your phone up in Safe Mode, that’s the first step to fix stuck up Galaxy S4. Now recall apps you recently installed, or the ones you installed prior to this problem. While Safe Mode doesn’t run third-party applications, you can still get rid of them.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap More tab and choose Application Manager.
  4. Swipe left to choose All tab.
  5. Now find apps you want to uninstall. Note that you can uninstall one app at a time.

After you’ve uninstalled apps you think were causing the problem, try to reboot normally to see if the phone boots up this time.

What if my phone won’t boot up in Safe Mode? 

If the Galaxy S4 refuses to boot up in safe mode, that’s the sign it’s pretty messed up in either its software or hardware. The best thing you could do is to do a factory reset through the Recovery Mode.

NOTE: You would lose all your important data by doing the following.

  1. Turn off the phone.
  2. Press and hold the Power, Home and Volume Up buttons together until the screen flickers.
  3. Once in Recovery Mode, use the Volume Up and Down buttons to navigate.
  4. Choose ‘wipe data / factory reset’.
  5. Confirm the action.
  6. Wait until the phone finished erasing all data.
  7. Choose ‘reboot system now’.
  8. Now see if the phone boots up fine after this.

If all of the procedures presented here failed to fix the problem, have an authorized technician (preferably your provider) check the phone. You could request  for replacement if the problem couldn’t be fixed no matter what.

Having problems with your phone?

Tell us about them by emailing us at [email protected]. Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.


  1. After the boot logo disappears the phone remains “ON” but with a black screen and in some mode because the laptop can detect it and tries to install MTP USB Device driver software and fails. If I unplug the USB Cable and reconnect it it does the same thing…

  2. At least I’m not the only one. Tried it all got to reset screen once. Time to retire the phone!!

  3. When oyur phone says downloading with the green android that doesn’t mean it’s downloading from the internet, you have to connect your phone to a computer, open up odin and flash the stock firmware to your phone from your PC. If you want to know how to do that go search “how to flash stock firmware to an Samsung GS4 using odin”.

  4. I went into Recovery Mode and chose the clear cache/partition option and then went to reboot and my phone now works! 😀 I also removed my SD card while I was booting to recovery mode. Then once it restarted to my home screen I inserted my sd and now my phone is back to normal! Try it. Good luck, hope it also works for you.

  5. I have tried some of the suggestions. I’m d oing the factory reset and it has been downloading for over an hour. It shows the green Android and message, “do not turn off target”. Normally how long does this take?

  6. It did not work. It still will not boot up. The only to solve it is to get a new phone.

  7. Hello sir,
    i have samsung galaxy s4 and i had a problem that it was suddenly off and when i started next day it was showing samsung galaxy s4 logo and it was not going further. and not option worked so So i applied Power+volume up+ home button and reset to factor setting.

    After factory reset even when i rebooted it is showing Samsung and unlock logo in my screen and not going further. Please help.

  8. I have the same thing Brandon Pringle has. Phone keeps booting to inactive battery screen. If I boot it to recovery, it shows the Samsung Galaxy S4 screen, blue recovery text in the corner, then after some time reboots again, without going to recovery. I have TWRP installed but it can’t start.
    My phone is the LTE version S4, GI9505 running Cyanogen 12.
    Probably something best left to the servicemen.

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