What to do if your Samsung Galaxy Note 9 turned off and won’t turn on after an update

We’ve been asked many times on what to do if the phone just stopped responding and won’t turn on and we already published several articles that tackled this very issue. However, recently, some owners of the Samsung Galaxy Note 9 contacted us because their devices reportedly stopped responding after the recent firmware update. Could this problem be caused by the new version of Android?

Read on to learn more about this problem and what you should do if this happens to you. In this article, I will walk you through in troubleshooting your Galaxy Note 9 that became unresponsive or won’t turn on. Let’s consider every possibility and rule them out one by one until we can determine what the problem is and solve it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

YouTube video

Here are two of the emails we received from our readers who asked for help…

Note 9 user complained about phone that won’t turn on after an update

Hi Droid Guy, I have a Samsung Galaxy Note 9 and there has been an update recently. After the update, I was still able to use my phone for a day then it turned off and would no longer turn back on. It won’t even respond even if I connected it to its charger both wireless and wired. I badly need your help since it’s the only phone I have right now and I have a lot of contacts, pictures and files in it. What should I do? — Karen

Note 9 owner left phone charging overnight only to wake up with an unresponsive device

Hello. My name is Clarence and I need your help… badly. I left my Note 9 connected to its charger last night as it only has 5% battery left when I slept. This morning I thought the battery was full already but when I press the power key, the phone won’t turn on. It doesn’t have the charging symbol so I thought it has finished charging but it won’t respond to the charger. Should I already bring it to the shop?

Troubleshooting Galaxy Note 9 that won’t turn on

As long as  your phone doesn’t have any signs of either physical and liquid damage, you can make it respond again just by doing the troubleshooting steps below. Here’s what you need to do if your Note 9 no longer turns on either due to an update or if there’s no apparent reason at all…

Step 1: Perform the Forced Restart procedure

There is always a possibility that the reason why your Galaxy Note 9 no longer turns on or responds is because its firmware crashed. A System crash occurs from time to time but you can easily encounter it after a firmware update. It’s because some files and system cache may become corrupt when a new version of the firmware is installed.

In this case, the best thing to do is a forced restart. It’s a simulated battery pull procedure and would make your phone respond. Most of the issues like this can be fixed this method. Here’s how it’s done:

  • Press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If the phone boots up after this, then the problem is apparently fixed and it was just due to a system crash. However, if it still not responding, then you should do this method…

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically the same as the previous procedure only that this time we’re making sure the volume down button is pressed and held before the power key because doing it otherwise won’t give you similar result.

Step 2: Connect your phone to charger and try doing the Forced Restart

Sometimes a mere battery draining issue can lead to another problem like a system crash. If you let the phone run out of battery, some services and hardware components aren’t shut down properly which may lead to some inconsistencies in the system which will result to a firmware crash. If this happens, your phone won’t respond even if you connect it to the charger. What you’re going to do is give your phone a stable power source and address the system crash issue while your phone is connected to that source. Here’s what you need to do…

  1. Connect your Galaxy Note 9 to its charger (it’s best to use the wired on in this case).
  2. Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
  3. Press and hold the volume down button and don’t release it.
  4. Press and hold the power key while holding down the volume down button.
  5. Keep both keys held down together for 10 seconds or more.

If the problem was just due to a drained battery that resulted to a system crash, then it should already be booting up by now. However, if the phone is still not responding after this, then we could say that the problem could already be with the hardware. As far as troubleshooting is concerned, you’ve done what  your part so it’s now time for the tech to check it up for you. There’s only so much you can do about a phone that won’t turn on or boot up.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.


Leave a Reply

Your email address will not be published. Required fields are marked *