What to do if Google Pixel 3 XL stops charging and won’t turn on

Hello Android fans! Today’s post covers one of the common problems on many smartphones. If your Google Pixel 3 XL has stopped charging or won’t boot up, find out the steps that you can try to fix it below.

Problem: Google Pixel 3 XL stops charging and won’t turn on

Pixel 3 xl on pixel charging stand. Hi about 1am everything was working fine, fully charged on stand may some calls and place it back on stand. went back to sleep. woke up my dog wanted to go outside to relieve himself. saw my phone not displaying anything so I grab it from the stand and the phone stays black screen. I try holding power button down 20sec but nothing happen. try holding down power and vol dwn for 30 sec nothing happens, no vibrate indication, no display just dead. power source check good, tried two official pixel chargers no indicated on phone but I use the 3rd charger which is the pixel stand. the stand indicate something is on it but nothing happens on phone. Please help.

Solution: This type of problem is usually caused by bad hardware but sometimes, a software bug may be to blame. To check if there’s something that you can do on your end, follow our suggestions below.

Check charging port

Dirt or pocket lint may sometimes block the charging port from making contact when charging. Make sure to check for any foreign object that might hinder charging. If you regularly expose the device to dust or sand, try cleaning the port using a can of compressed air. Do not stick anything inside to avoid damaging the system inside.

If there’s visible physical damage on the phone, it’s possible that it also affects the components in the charging port. While you won’t be able to do something about it except to have it repaired, it’s a good thing to start if you want to know where the problem lies.

Check for water damage

Although your Pixel 3 XL is water resistant, it won’t charge at all if the port is wet. Make sure dry the phone or let the water evaporate before charging again. Try to shake the phone gently to get rid of water in the port. In this case, you don’t want to use compressed air to dry it as that might push some moisture inside. Water naturally evaporates after some time so just leave the device near indirect heat source such as the back of a TV set or computer. The extra gentle heat should help let the water evaporate.

Check if device is charging

Once you’ve made sure that you have good working charging accessories, the next troubleshooting step is to see if the device holds a charge. Normally, a Pixel device show indicate that it’s charging a minute after you plug it in. This is indicated by either a red LED light or a displayed battery icon.

If a battery icon shows after waiting for 1 minute, your Pixel must have powered off after losing battery charge. In this case, you can simply restart it after leaving it charged for a few minutes.

If there’s a red LED light instead, that means the battery has completely been emptied. You don’t want to allow this to happen again as that might render the battery completely inoperable. If your Pixel 3 XL shows a flashing red light, try leaving the phone charged for at least 30 minutes. Afterwards, restart the phone.

Try another set of charging accessories

Using another set of original Google Pixel 3 charging accessories should help you isolate the problem further. Like the main device itself, the charging cable and adapter also gets bad. Using another authentic Pixel 3 cable and adapter is a good way to know if there’s a problem with the cable and adapter you’re currently using.

Check for screen issue

Some users may mistake a bad screen issue with No Power issue. The former means the phone screen remains black even though the phone still powers on. The latter is a more serious issue because the device itself is totally dead.

To check if the screen has become unresponsive, you can try to call your number. If it rings or if the phone vibrates when you call it, that means that there might a serious problem with the screen. You’ll most likely have to call Google for repair but at least you know that the issue is with the screen and not the entire system or motherboard.

Charge using a PC

Sometimes, charging with official charging cable and adapter may stop working due to a bug. If this happens, try to see if your Pixel 3 XL will charge via a computer. Here’s what you need to do:

  1. Turn on your computer.
  2. Connect your Pixel 3 XL to your computer using a known working charging cable.
  3. Let your phone charge for at least 30 minutes.
  4. Disconnect and reconnect the cable from your phone within 10 seconds.
  5. Try restarting your phone by pressing and holding the Power button for a few seconds. Then, tap the Restart icon.

Restart to Safe Mode

Sometimes, an app may interfere with Android and cause problems. To check if there’s a third party app that prevents the system from booting up, try to restart your Pixel 3 XL to safe mode. In this mode, all downloaded apps (third party) will be suspended. If your phone boots to safe mode but not on normal mode, that’s a sign of a bad app problem.

To restart to safe mode:

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Remember, safe mode blocks third party or downloaded apps. If the problem goes away in safe mode, you can bet one of the apps is to blame. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Use hardware buttons

With your phone connected to the wall outlet or computer, press and hold the Power and Volume Down buttons at the same time. Do this for at least 20 seconds. If there’s a red LED light, it means the battery has been fully discharged. Make sure to allow the device to charge for at least 30 minutes before you attempt to power it back on.

If Android icon and the word “Start” with an arrow around it when charging, you’ll need to charge the phone for 30 minutes before restarting it. After charging for 30 minutes, press and hold the Power button and tap Restart.

Send the device in for repair

As an end user, there’s only so much that you can do in this case. All the suggestions above are meant to check if there’s an app or software bug that causes the problem. If none of the troubleshooting steps work, you should let a professional check the hardware. Using non-stock charging accessories can sometimes damage a phone and it’s possible that it’s what happened here. Visit your local Google Service Center so they can repair or replace the device.


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