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random restarts

How to fix Samsung Galaxy A7 that randomly restarts and shuts down [Troubleshooting Guide]

Random restarts and shutdowns are often due to firmware-related issues but there were cases we’ve encountered wherein such problems are due to hardware concerns. Some of our readers have contacted us because their Samsung Galaxy A7 started to randomly reboot and/or shutdown.

It’s not the first time that we encountered this problem but we’ll tackle this again for the benefits of our readers who contacted us seeking for assistance. Now, for this guide, we will try to consider every possible scenario that may have led to this issue and then we’ll rule each possibility out until we can fix the problem.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our Galaxy A7 troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy A7 that randomly restarts and/or shuts down

As much as I want to be more detailed in this troubleshooting guide and give you all possible procedures, I won’t because I know a reset an fix this problem. So, instead, I will let you do a couple of things that might help and if they don’t work, then reset your phone. That being said, here’s what you should do about this problem:

Run phone in Safe mode and observe

You need to observe your phone to know if it still reboots and shuts down even in safe mode. In this environment, all third-party apps are disabled so if the problem doesn’t occur, it means one or a few of them is causing the problem. Follow these steps and continue your observation:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the device doesn’t randomly reboot and power off in this mode and you’ve recently installed some apps, try to uninstall them one by one because that might be the cause of the problem. This is how you uninstall an app from your A7:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem still occurs even in this environment, try the next step.

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Reboot phone in Recovery mode and wipe cache partition

This will delete all system caches (temporary files created by the system to make your phone run smoothly) and actually replace them with new ones the moment the phone boots up after the process. For minor firmware issue, this is a very effective procedure and this might be the one that could help you. Don’t worry, none of your files will be deleted so it’s safe for your phone and data:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Once the phone becomes active and ready for use, try to reset all settings so the phone will run again on its original configuration. Still, none of your files and data will be deleted, only your preferences for every app or feature:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After these procedures and the phone is still restarting and shutting down on its own, then it’s time to resort to a reset.

Backup your files and data and reset your phone

As I said earlier, a reset will be able to fix it for as long as this problem is not due to physical and liquid damage, or firmware modification such as rooting. But before you actually reset your phone, make sure to make a backup of your important files and data as they will be deleted during the process. After the backup, follow these steps to disable Factory Reset Protection:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Once everything is set and ready, follow these steps to reset your Galaxy A7:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns, feel free to contact us.

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What to do if your LG G7 ThinQ keeps rebooting randomly (easy steps)

Random reboots are supposed to be issues with the firmware provided there are no signs of physical and/or liquid damage on your device. We have been contacted with some of our readers that own the new LG G7 ThinQ saying that their devices reportedly started to reboot by themselves without apparent reason. If you have a new premium phone like the G7 ThinQ, you would always want it to work smoothly and perfectly without any issues. But just because you encounter this problem doesn’t mean your device is already defective or damaged. It might be just a minor problem that needs to be rectified on your end.

In this articles, I will tackle this problem and help you troubleshoot your new device to know why it keeps on rebooting by itself. That way we can try to formulate a solution that may get rid of the problem for good and prevent it from happening again in the future. On the other hand, if we can find out that this is more of a hardware problem than a firmware issue, then you always have an option to employ the services of a technician to check it for you. Or, you can just have it replaced by going back to your retailer. So, continue reading as this post may be able to help you one way or another.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to fix LG G7 ThinQ that keeps rebooting by itself

Unless there’s a clear indication that your phone has physical and/or liquid damage, random reboot problems are often firmware-related issues and you can actually fix them on your own without any help from a tech. The following are the things you can do to make your G7 ThinQ work perfectly again without all those random reboots…

First solution: Run your phone in safe mode

It is important that you determine if third party applications play a hand in this problem. There are apps that can actually make your phone act like crazy and if that’s the case, then you can fix this problem easily.

In safe mode, all third parties are temporarily disabled so if the phone doesn’t reboot on its own while your phone is in this mode, then it confirms that there’s a third party app that’s causing the issue. The next thing you should do if find out which app it is and uninstall it. This is how you run your device in safe mode:

  1. While your phone is on, press and hold the Power button until the menu options are displaced.
  2. Press and hold Power off option.
  3. When prompted to Restart in Safe Mode, tap OK to continue.
  4. Wait until your phone restarts and boots into safe mode.

An indication that it has entered safe mode is the Safe Mode label shown at the bottom of the screen. At this point, use your device as you normally do. Finding the app that’s causing the problem could be a bit of a challenge but that should be done in order to fix the issue.

However, if the phone still reboots randomly while in safe mode, then you must try the next procedure.

Second solution: Manage internal storage

To get started with memory management, view the current memory status of your LG G7 ThinQ with these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Memory.
  4. Tap the drop-down arrow and select the preferred interval.
  5. Check the amount of Free storage.

If the available storage space is lower than 1GB, then you’ll need to free up memory space.

Third solution: Update firmware

Make sure your phone’s firmware is up-to-date. If you haven’t updated it recently, then you may have already missed a couple of updates. Take time updating the system and see if this fixes the problem.

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Update center.
  4. Tap System update.
  5. Then tap the option to Check for update.
  6. Follow the rest of the onscreen instructions to download and install the latest software update. Your device must be connected to Wi-Fi Internet, has ample battery life, and memory space to proceed.

Alternatively, you can download and install new software update on your LG G7 ThinQ from a computer. To get this done, you will need to download, install and open the compatible software for the LG G7 ThinQ to your PC beforehand.

Fourth solution: Wipe cache partition

If there are corrupt system cache, your phone may also act up like this so it’s a possibility you need to rule out. You can do that by wiping the cache partition of your LG G7 ThinQ. Don’t worry, none of your files and data will be deleted if you did this…

  1. Tap Settings from the Home screen.
  2. Select the General tab.
  3. Tap Storage then select Internal storage.
  4. Wait for the menu options to populate.
  5. Tap the option to Free up space.
  6. Tap Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, and Raw files from camera.
  8. Tap Delete twice to confirm.

If it continues to reboot by itself after this, then you have no other choice but to reset it.

Fifth solution: Backup your files and reset your LG G7 ThinQ

This is your last resort if everything else failed to fix the problem. If the issue is with the firmware, then a reset may be able to fix it but make sure you backup your important files and data especially ones that are saved in your phone’s internal storage as they will be deleted.

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

If the problem continues after the reset and you’re pretty sure it’s not with your network devices, then you should just bring the phone back to the store or to the shop so that a technician will take care of the problem. If it’s a widespread problem, the store may immediately replace your unit.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Fixing battery drain issue on Galaxy Note 5, more power-related issues

Note 5

Samsung’s decision to make the new Galaxy Note 5’s battery non-removable, just like with the Galaxy S6 series, is one of biggest turn offs for this otherwise fine smartphone. Many long-time Samsung users found this deal breaker design unfavorable. The fact that nothing much was done to improve battery capacity and fix the perennial battery drain issue only makes matters worse. Our post today shares some of the power problems sent to us by some members of our TheDroidGuy community.

  1. Battery drain issue on brand new Galaxy Note 5
  2. Water-damaged Galaxy Note 5
  3. Galaxy Note 5 randomly restarts
  4. Galaxy Note 5 keeps getting Power Sharing and Samsung Gear VR pop ups
  5. What affects fast battery consumption on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

 

Problem #1: Battery drain issue on brand new Galaxy Note 5

I have had my Note 5 for under a month now. The battery life was great. I would only charge it one time per day and am very conscious of removing it from the charger when it hits 100%. I usually charge it before bed, then unplug it and put it in airplane mode while sleeping. When i wake up 7-8 hours later the phone has only lost about 4% battery life. Well out of nowhere, a few days ago, i did my normal routine, put the phone in airplane mode and went to bed. When i woke up my phone had lost about 50% battery life. I thought maybe it was a one time thing, but then it happened again last night.

I don’t install many apps. i have no games or even social media apps. And, why the change out of nowhere especially in airplane mode! The only thing is four days prior to this occuring, i downloaded the Hobby Lobby app. But i have since uninstalled it, yet the battery seems to still drain rather quickly. Should i go back to Verizon, as i said i barely got this phone on 11/22 and today is 12/17. — Mary

Solution: Hi Mary. We think that there might still another app that causes battery drain issue on your Note 5. Instead of turning on Airplane mode, try to reboot the phone in safe mode before going to sleep and observe it for 2 nights. If the battery works fine, then that’s an indication that one of your apps is to blame. Here are the steps to restart your phone in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Vol Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

You also want to factory reset the phone prior to asking for a replacement. Keep in mind that the replacement phone is no longer brand new and may have its own problems as well. Fixing this issue on your brand new phone is better than getting a refurbished unit. As long as there’s no hardware issue involved, factory reset should easily take care of the battery drain issue. Here’s how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Water-damaged Galaxy Note 5

I accidentally dropped my Note 5 into a bucket of water. After the first few minutes after I dried it, when I turned it on the screen was flashing with different colors. Then after I gave it a couple of hours, everything works fine but with a few problems. These problems are that both cameras front and back are foggy, the fingerprint scanner doesn’t work, and the home button (on the side) won’t work anymore so it’s difficult to shut off the phone, and also the touch screen won’t work unless I use the S-Pen.

Is there anyway I can fix these myself, or do I have to go to a repair shop? Would the repair shop even be able to fix the camera and the button? The back is unremoveable which could complicate things.– Jack

Solution: Hi Jack. We don’t recommend that you open the phone itself, especially if you don’t fix electronics for a living. Right now, there’s no telling what component is damaged. It’s also not recommended to power on a water-soaked electronics as that can only amplify the initial damage.

Your best option right now is to bring the device to a repair shop and let professionals check and handle the situation. Keep in mind that if damage is extensive and has affected a lot of components in the logic board, the phone is likely good as gone.

 

Similar reading: Things to do when you have a water-damaged Android phone

 

Problem #3: Galaxy Note 5 randomly restarts

My Galaxy Note 5 (with Verizon wireless) sometimes (but rarely) suddenly turns off from up to 60% battery and when turned back on, battery life is as low as 20%. Another issue is, every time (unless I put it to charge immediately) battery gets down to 20%, it drops to 10% then 3% then dies within 1-3 minutes.

Every time on either of those occasions, phone begins to heat up on just below and slightly to the left (if you’re looking at the phone’s backside) of the camera and again, I must remove and reinstall the battery or put it to charge in order to turn it on.

Also, whenever I take pictures (whether it’s saving to device or to external memory) and battery is  <31%,  it’s guaranteed to turn off. Sometimes but rarely, it turns off after a taking a picture, with more charge. I have done all the solutions and has factory reset the phone. Before I downloaded any apps after the factory reset I wanted to see if it still did this and it did. I have tried recalibrating the battery and nothing. I’m running stock Verizon software.

I have noticed a substantial difference in battery life after the 5.0.1 update. The only thing I have left to do is run a different rom but I have not done so because I’m unsure of the process of installing it.

Thank you for your help in advance. — Pedro

Solution: Hi Pedro. Your phone may have a rare power management issue wherein a system in an electronic device no longer works as intended causing it to randomly restart. Since you have already tried to do a factory reset, the next best thing to do is to just ask for a replacement from Verizon.

Problem #4: Galaxy Note 5 keeps getting Power Sharing and Samsung Gear VR pop ups

Hello. So today while I was at work I kept getting this screen on my phone saying welcome to Samsung Gear VR. I thought maybe somebody at my job was trying to connect their phone and maybe it was picking up mine. So couple hours later as I’m at home I keep getting this pop up saying power sharing (i believe that’s it) and I don’t know where that is coming from. Do you have any idea how to get rid of it? Please help I don’t want to have to get a new phone I only had this one since the summertime. — Patricia

Solution: Hi Patricia. The pop up you’re getting is due to a persistent Samsung app that keeps on notifying users of new flagship phones to install their own Power Sharing App and to use Samsung Gear VR. What you can do in this case, since you cannot uninstall first party applications, is to force stop or disable all Samsung Gear VR- or Samsung-related apps. To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the app in question and tap it.
  • From there, you will see the Force Stop or Disable buttons.

Problem #5: What affects fast battery consumption on Galaxy Note 5

Battery percenage: 49% 6:42pm. I purchased my Galaxy Note 5 understanding that the battery life was better than a Galaxy Note 3 (my previous device). Either I was misinformed or there’s something wrong. I’m 100% certain I was told the battery life granted at least another hour idle on the later Galaxy. I can’t go through one day without needing to charge my phone twice. 43% 6:50pm. This is the only app running on my phone at the moment. When I took my phone in I was told that the newer phone grants more hours, but sacrifices those hours for performance. I’m frustrated because I cannot use my phone at all, (not even to check the time) if I leave in the morning and aim to go through an entire day without charging.

This has been my situation since my purchase in May of 2015. Newly downloaded apps haven’t changed anything for me, for better or worse. — Robert

Solution: Hi Robert. Battery consumption on devices vary depending on screen settings, running apps, usage habits, etc. Battery endurance-wise, the Note 5 is rated higher than the older Note 3, but again, there are many factors that can affect the rate of battery drain of a certain device at a certain time. Even on the same device, battery consumption can sometimes change significantly faster due to some software changes. Assuming that your battery is fine at this time, the first good thing to do is factory reset (steps provided above). Then you have to wait for at least 24 hours before you install your other apps so you’ll know if the issue persists.

Outdated apps can sometimes cause battery drain issue by forcing the phone’s processor to run for longer periods of time. Even ordinary, official apps can also do that. E-commerce, social networking, shopping, and similar other apps can drain battery power faster than you may realize so make sure you check their settings, especially on how often they sync to remote servers.

Email apps can also cause fast battery drain if its sync feature is not managed well.

 

Related reading: Best tips to extend battery life on your Samsung Galaxy S4 and S5

 

 

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How to fix Samsung Galaxy S9 Plus that reboots on its own randomly (easy steps)

Random reboots are often due to some firmware issues. They often occur after an update but there are times when they occur without apparent cause. Such is the case with some of the owners of the new Samsung Galaxy S9 Plus. According to some of our readers, theirs phones started to reboot randomly regardless whether they were using their phones or not. There were those who said the problem started shortly after an update as Samsung rolled out updates to patch some things up about a week ago.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus that reboots on its own. We will try to look into each possibility and rule them out one by one until we can fix the problem. We don’t know for sure how serious this problem is but if it’s just due to some issues in the firmware, you can fix it on your own without any help from a technician. So, if you’re one of the owners of this phone and are currently experiencing similar issues, then continue reading as this post may be able to help you fix them.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 Plus that reboots on its own


The course of our troubleshooting will start from observation stage wherein we have to do a few things to find out if the problem occurs at certain situations. With that said, here’s what I suggest you do about this problem…

Run the device in safe mode and continue using it

We don’t know what’s causing your phone to reboot on its own so you have to try running it in safe mode and continue using it in that environment. While in safe mode, all third-party apps are temporarily disabled and only pre-installed apps and services will work. If the problem doesn’t occur in that mode, then it’s clear that there’s an app or two that’s causing the issue and triggering the reboot. To fix such issue, you have to find the app and uninstall it. But first, here’s how you reboot your S9 Plus in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Continue using your phone in this mode and if the problem is fixed or doesn’t occur anymore, find out which app is causing it and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. However, if the issue continues even in this mode, then move on to the next solution.

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Run S9 Plus in Recovery Mode and wipe cache partition

Another mode you need to run your phone into if the problem still occurs in Safe mode is the Recovery Mode or Android System Recovery. While the phone is inside that mode, you have the option to do some troubleshooting procedures that have a great impact on the firmware and probably fix firmware-related issues especially those that started after an update. The first thing I want you to try in this case is to wipe the cache partition. It basically deletes all system caches but once the phone reboots, they will be replaced with new ones.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Continue using your phone and closely observe it to know if the problem still occurs and if it still does, then you really have to reset it.

Backup your files and data and reset your Galaxy S9 Plus

A reset will fix most of the firmware related issues including this one. However, we’re always hesitant to suggest it because there’s no guarantee you won’t lose some of your files during the reset as it deletes all personal files and data saved in your phone’s internal storage. At this point, you have no other choice but to reset your device to fix the problem. So, take time making a backup of your important files and data. You may copy them over to your SD card or transfer them to your computer. Before you actually reset your phone try to remove your google account from your phone so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

As long as the problem isn’t due to firmware modification of any sort, a reset will fix it. I hope that we’ve been able to help you one way or another. If you still have other concerns you want to share with us, contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix your Samsung Galaxy S7 that keeps freezing, lagging and randomly rebooting [Troubleshooting Guide]

  • Understand why your #Samsung Galaxy S7 (#GalaxyS7) freezes when you open the #Google Play Store and learn how to fix it.
  • Learn how to troubleshoot your phone that keeps freezing and lagging without apparent reason.
  • Learn how to fix your Galaxy S7 that randomly reboots.

Freezing, lagging and random reboots are among the most common power-related issues with any smartphone. In this post, however, I will be tackling these issues as they also occur in Samsung Galaxy S7, which is one of the most powerful smartphones in the market today.

The first section will be tackling the freezing and lagging issues. Performance-related issues can be attributed to the firmware or its caches and data. The same this goes for the random reboot problem, which will be tackled in the second section. Read on to understand more about these issues and learn how to troubleshoot your phone in order to fix them. It’s important you know these issues now so that when they occur in the future, then you’d know what to do.

By the way, if you have other concerns with your phone, try to visit our Galaxy S7 troubleshooting page and find issues that are similar with yours. Use the solutions or troubleshooting guides we suggested. See if they work on you, if not, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you find a solution.

Galaxy S7 freezes when user opens the Google Play Store

Problem: Hi guys. I have a problem with my Galaxy S7 phone. First of all, this device has been with me for more than 4 months already. Prior to this phone, I had an LG Android device but this one’s a real upgrade so I was quite happy about it. However, a problem started last week. Every time I open the Google Play Store, the phone would freeze. It disappeared for a couple of days but then it returned but this time, it seems that it’s here to stay. There are apps I would want to install and update but every time the Play Store runs, the phone freezes. Sometimes it would take several minutes to come back to life but more often I can regain control after a minute or two. Is there something I can do to fix this problem? Please help me.

Troubleshooting: Based on your description of the problem, it seems to me like this is all an app issue. It would have been easier if the app that keeps crashing was a third-party app but it wasn’t. The Google Play Store is pre-installed and actually one of the Google-mandated apps to come with all Android smartphones as it is the default market.

The reason why the phone freezes when you open is maybe because it’s crashing. The question is, is it crashing on its own or does another app cause it to crash? This is the first thing we have to determine so that we can easily find a solution or even just a workaround so that you can update your apps or install new ones. With that being said, try to follow our troubleshooting guide below:

Step 1: Force restart your Galaxy S7 if it freezes for a long time

It’s a workaround and definitely a solution. You must do this if the phone freezes and that you can’t wait for a few minutes before it comes back to life again. What this does is forcibly reboot the phone but as you may have already known, the phone doesn’t have a removable battery. Therefore, you need to just press and hold both the Volume Down and Power keys together for 10 to 15 seconds. Provided there is enough battery left, the phone will reboot normally.

You can then continue with what you were doing or probably do your troubleshooting procedures. You may be able to continue using your phone by doing this but remember that it doesn’t fix the issue. I’m giving you this just so you can work around the problem and do what you want to do before the problem gets fixed.

Step 2: Boot your phone in Safe Mode to isolate the problem

As I mentioned earlier, it might be just an issue with the app but what makes it more complex is that we don’t know if it’s a third-party or pre-installed app that’s causing this. So, to make our troubleshooting a little simpler, just boot your device into the Safe Mode and try opening the Play Store and here’s why…

When you boot your device is safe mode, all third-party apps are temporarily disabled. Naturally, if the problem is caused by a third-party app, then the Play Store won’t crash in this mode, otherwise, the phone would still freeze when you open the market. This is how you reboot your Galaxy S7 into the Safe Mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the app still causes the phone to freeze even in this mode, then we need to go after the app itself.

Step 3: Clear the cache and the data of the Google Play Store

By doing this procedure, you are actually resetting the app itself, which means that you’re bringing it back to its factory default settings. Your apps will remain; only the temporary files the system uses when you open this app as well as your settings and preferences will be deleted. Here’s how you do it:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Google Play Store.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After this, try to open the Play Store again and see if the phone still freezes. If not, then problem solved, otherwise, you have to troubleshoot the firmware.

Step 4: Delete the temporary system files or caches

There’s another possibility that we need to rule out–corrupt system caches. Android creates files that it uses so that the apps will run smoothly–these files are what we call caches. There are times, especially when you just updated the firmware, that these files get corrupted but the system will continue to use them. When it happens, the device may experience some performance-related issues like apps crashing or closing. So, to rule out this possibility, you need to wipe the cache partition and here’s how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has rebooted, try opening the Play Store again and see if the device still freezes and if so, then the next step might help.

Step 5: It’s time to reset your phone

This comes at the end because you may have a lot of files or data that are saved in your phone’s internal storage. By doing the procedure below, you’re actually deleting everything in your phone and you’re bringing it back to its default settings. It seems to me that this is all you need to fix this problem but there’s no guarantee.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If this problem still continues after the reset, then the firmware needs to be reflashed or re-installed. Find a tech who can do that.

How to troubleshoot your Galaxy S7 that keeps freezing and lagging

Problem: What does it mean if the phone, a Galaxy S7, keeps lagging and freezing? Literally, the phone randomly freezes for a few seconds, which is kind of annoying, then there it lags and lags even when performing very simple tasks like opening the apps. I don’t know why it’s happening but if you guys can help me, that would be great. Thanks.

Troubleshooting: There are several reasons why your Samsung Galaxy S7 Edge is having freezing and lagging issues. Perhaps, it is due to a glitch in the system or some third-party apps on your phone why this issue is happening. The first thing that you should do is to perform a software troubleshooting to rule out the possibility that it’s one or some of your apps that causes this problem or if it’s a firmware problem. Below are some steps you can try to fix this problem:

Step 1: Make sure that there’s no third-party app triggered the problem

Assuming that you did an update on your phone, the first thing that you should do is to deal it first if there were apps that is causing the issue. Due to app incompatibility on the new system that may be the reason that your phone is freezing and lagging without apparent reason. Since, we cannot pinpoint what app is responsible through booting on Safe mode you can easily determine what triggers the problem. To boot on Safe mode follow the steps above.

Keep in mind that this procedure won’t fix the issue. In this mode, the pre-installed apps will run in the system and the third-party apps will be temporarily disabled. If the issue is still happening while in Safe mode, proceed to the next step.

Step 2: Clear the system cache because it might be corrupted

It is always recommended you clear the cache partition first before anything else especially if you’re troubleshooting the firmware. As I mentioned in the first problem, caches get corrupted sometimes and when the system continues to use them, issues like these may occur. You cannot delete caches individually so you really need to wipe off the directory where they’re saved. Follow the fourth step in the first problem for this on.

Step 3: Perform Factory reset on your device

After the procedures above and the issue still occurs, the next thing to do is to reset your phone. You should remember that this procedure will delete everything. So, prior to doing the procedure make sure that you backup everything because all stored files in your device’s internal storage will be deleted.

How to fix your Galaxy S7 that is randomly restarting

Problem: I have the Galaxy S7 and I’m not sure what happened to it because it started to randomly reboot while I’m using it normally. I’m not a heavy user as I use my phone for calls, texts and facebook. I don’t play games. In fact, there are only very few apps I’ve installed it since it was given to me in May.

Troubleshooting: This is one of the most frustrating problems that Samsung Galaxy S7 users are always facing especially if the system of the phone had been updated. It is possible that due to corrupted system cache the device is randomly restarting. However, another reason that the issue occurs is due to the third-party apps that are not compatible with the new system of the device. To fix the problem, just follow the steps that we provided.

Step 1: Boot your phone on Safe mode because third-party apps might causing the issue

Although it’s difficult to determine what app that triggers the issue, through booting on Safe mode you can pinpoint what app needs to be uninstalled on your phone to avoid the issue to occur again. To boot your Galaxy S7 on Safe mode, just follow the steps above.

While on Safe mode, observe closely if the phone’s performance is normal. If so, then obviously one of your third-party apps installed is causing it.

Step 2: Clear the system cache of your phone

Probably, due to the new firmware installed on your phone the old cache is not anymore compatible on the new system. Another way to prevent the issue is to clear the system cache of your phone. Through deleting old caches newer files will be created again in the directory of the phone after it restarts. To do the procedure, follow the procedures above.

Step 3: Perform Factory reset if the issue is still happening

If none of the above methods helped you fix the issue, then performing a reset is the best thing to do. This procedure will certainly fix the problem but it is important for you to know that before resetting your device you need to backup all your important files to prevent them from being lost or be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.  

I hope that this troubleshooting guide can help you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that keeps restarting [Troubleshooting Guide]

When a smartphone with pretty impressive specifications like the Samsung Galaxy S8+ won’t turn on, then we can say that it could an issue with the hardware but if it keeps restarting, then there’s a possibility that the issue is with the firmware. However, we cannot pinpoint what the problem is if we don’t troubleshoot.

So, in this post, I will walk you through in troubleshooting your Galaxy S8 Plus smartphone that randomly or keeps rebooting on its own. We have to look into some possibilities that might be causing this problem and when we can gather more information as to the cause, we might have a shot at fixing the issue without any help from a technician. Although, I would still suggest that you bring the phone back to the store if the problem is more than just freezing.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Steps to troubleshoot Samsung Galaxy S8+ that keeps restarting

The purpose of this guide is for us to determine if this problem can be fixed by basic troubleshooting because if so, then there’s no need for you to go back to the store, however, you need to continually monitor your phone for any signs of problems that may have occurred in the background. On the other hand, if the problem cannot be fixed by this troubleshooting guide, then you have no other choice but to bring your phone back to the shop and have it replaced. Now, here’s what you have to do:

Step 1: Start your Galaxy S8+ in Safe mode and observe if it still restart

This will tell us if the frequent restarts are caused by one or some of the apps your downloaded and installed because if they are, then we can fix the problem without any help from a technician, which would save you from the hassle of describing the problem and waiting in line for hours. Now, here’s how you run the phone in safe mode or diagnostic state…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While your phone is in this mode, try to observe if it still reboot on its own because if so, then the issue might be with the firmware itself. In which case, move on to the next step. On the other hand, if the reboots stopped, then it’s confirmed that one or some of the third-party apps is causing the problem. The next thing you have to do is find the app that’s causing it. You may begin your search from apps you installed shortly before this problem started, once found, clear their caches and data or you may uninstall them directly.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

To uninstall an app, follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

You may have to reboot your phone every time  you uninstall an app to confirm if the problem is fixed or not. And please note that this process alone may consume your day as the phone may not immediately reboot after you installed an app that’s why close monitoring is a must.

Step 2: Delete all system caches as some of them may be corrupt

We are not sure if the problem is with the caches but considering it can also cause this kind of problem, it’s better that we rule it out assuming that the problem still persists even if the phone is run in Safe mode.

System caches are temporary files created by the firmware that will help in smoothly executing commands and processes. When they’re corrupted, the phone may experience performance-related problems such as lagging, freezing, random restarts and even shutdowns. When deleted, however, the system will create a new batch of files to replace them, in other words, it’s recommended you delete the caches from time to time so they’ll be replaced with new ones.

You don’t have access to individual caches but even if you did, you won’t be able to tell which file is corrupt and which isn’t. So, the best thing you can do is start your phone up in Recovery mode and then wipe the cache partition from there. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for the phone to reboot after wiping the cache partition but wait for it until it becomes active before using it. After which, observe to see if it would still restart on its own and if it does, then move on to the next step.

Step 3: Backup your files and data and do the Master Reset

If the phone still reboot on its own after wiping the cache partition, it means the problem is with the firmware but it’s more than just corrupt caches. There’s could  be a more serious reason why the phone is acting like this.

At this point, actually, I would suggest you bring the phone back to the store and have it checked or replaced, however, you need to make sure your personal files, data and other information that may compromise your privacy are deleted. So, I need you to do the reset just before you go but just before the reset, make sure you disable the anti-theft feature of your phone to avoid you being locked out after the reset. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After disabling this feature, follow these steps to reset your device…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone via Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, closely observe your phone to know if it still restarts. I suggest you don’t restore your files and data, instead check if the phone can run continuously without being bothered by the random reboot.

Step 4: Send or bring the Galaxy S8+ back to the store and have it checked

If the problem still persists after the reset, then it’s time you let the technician check the phone for you. While some stores may immediately replace the problematic phone with no questions asked, others need their technicians do some tests to make sure the problem isn’t caused by the user’s negligence.

If found that the problem is due to manufacturing problem, it will be replaced but this also depends on the policies of your provider or store where you bought it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 that keeps restarting after Android 6.0.1 Marshmallow update

It seems that there are so many Samsung Galaxy S6 (#Samsung #GalaxyS6) owners that are experiencing the random reboot issue after updating their device to the latest Marshmallow firmware. If the phone randomly restarts on its own, it’s an indication that the firmware or the operating system is corrupt or there are some files missing and since we don’t know which is which, we need to do some troubleshooting procedures that may help us fix it.

Galaxy-S6-keeps-restarting-marshmallow

Here is one of the problems we received from our readers that best describes the issue:

“Hi guys. I need your help fix the issue with my phone. It’s a Galaxy S6 which I bought brand new. There was a notification about an update so I downloaded it. It was successful and I was able to use my phone for several hours before the first instance of the problem occurred–it rebooted on its own.

At first, I thought it was just some kind of a glitch so I didn’t mind it. The day after the first incident, the problem occurred again, then after a few hours it rebooted again and now it’s getting more frequent than before. There was even a time that I was in the middle of a call when it happened, so the call was dropped. I don’t want that to happen because people might think I’m dropping their calls. So, what do I need to do? Thanks.”

The problem above is showing just one of the signs of the problem. There are actually other signs you may encounter that may lead to the same result–unwanted reboots. So, let me list down the possible symptoms of this problem:

  • Just like the problem cited above, the reboots may become more frequent until such time you can no longer use the phone because it restarts every few minutes
  • There were also reports that the phone freezes for a long time and becomes unresponsive and then it reboots only to do the same thing when it’s back up
  • Some reported that their devices restarted after using certain apps which indicates that the problem can also be app-related

Now that you know the other signs of the problem, it’s time we look into the possible causes based on reports and testimonies of the owners:

  • Some apps may crash due to incompatibility issue with the new firmware causing the system to crash as well
  • The new system still uses the caches of the previous firmware and caused inconsistencies during the operation
  • The firmware itself is corrupted and needs to be reinstalled
  • Some files are missing due to bad or interrupted update
  • The device suffered liquid or physical damage that caused inconsistencies with the hardware

Before we jump into your troubleshooting procedures, if you have other issues with your phone, visit our Galaxy S6 troubleshooting page and find issues that are similar to yours. You may then use the solutions we provided or if you need further assistance, contact us by completing our questionnaire.

Step-by-step Troubleshooting

The purpose of our troubleshooting is to know what the problem is. Yes we know that the issue started after the Marshmallow update but we really don’t have any idea what triggered it. So, let’s try to rule out one possibility after another and let’s begin with apps.

Step 1: Incompatible apps are conflicting with the new firmware 

If an app is incompatible with the new system, it crashes when you open it. But some actually do more damage and this problem is just one of them. So, to rule out this possibility, we recommend you boot your Galaxy S6 in safe mode to temporarily disable all third-party apps. This way, we can isolate immediately if the apps that cause the problem are pre-installed or downloaded:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the problem doesn’t occur in safe mode, then it’s obvious one or some of your downloaded apps is causing the problem. You need to look for those apps and update or uninstall them.

Try booting back in normal mode and open your frequently used apps. Try opening one after another until the phone reboots. The one you’re using when the phone restarted might be one of the culprits. Try disabling it first or just go ahead and uninstall it.

Should the phone reboot randomly even in safe mode, then proceed to the next step.

Step 2: Some caches may have been corrupted during the update process

System caches are important to make the phone run smoothly. However, some of the caches may get corrupted during major update like the one you just have, i.e. from KitKat to Marshmallow. Even though these files are corrupt, the new system may still continue using them. Consequently, inconsistencies occur leaving the device freezing, unresponsive or to randomly reboot.

You need to delete the cache so that the new system will create new files that are compatible with it and since it’s not just files like any other, you don’t have access to them. You cannot delete cache files one by one. So, what you need is to boot your device in recovery mode and delete the contents of the cache partition. Here’s the step-by-step instruction…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Wiping the cache partition is almost the same as the factory reset only that you are not deleting data but system caches. It’s a very effective troubleshooting procedure you should use before deciding to do a reset. And the good thing about it is that none of your files, apps, contacts, etc. will be deleted. However, if it failed to fix the problem, then you have to do the reset.

Step 3: Some system and apps data may have been corrupted during the update process

For average users, this is as far as  you can go and if the issue persists after doing the procedure below, then it’s time  to seek help from a technician.

This is the same as the factory reset only that it is done in recovery mode and that the data and cache partitions will reformatted when you do it.

The downside of this procedure, however, is that if you forgot your Google account’s username and password and you haven’t removed your account from your phone before the reset or if the screen lock was still engaged, the Factory Reset Protection or FRP will be tripped and you will have a hard time logging back into your phone.

So, before the reset, make sure you remove your Google account and the screen lock disengaged.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 4: It’s time you sent the phone in for checkup and/or firmware reinstallation

Apparently it is a firmware issue but since manually installing a firmware will void the warranty, you cannot just do it by yourself. You need an authorized technician to do it for you so you either bring the phone to your provider or have Samsung take care of it for you. The compromise is you’ll have to wait for a few weeks before you get your phone back.

But just to give you an overview, for firmware-related issue just like this, the new firmware will just be reinstalled to make sure its integrity is intact. If the problem is the new firmware, then any technician can roll back to the previous firmware.

If, however, you are savvy enough and don’t care about the warranty, then you can do it yourself. All you need is the firmware downloaded to your computer and the Odin flashing tool. Once you have these things, use your computer to install it to your phone.

I hope that this guide helped shed some light to your problem or question. If you need further assistance, feel free to leave a comment or contact us.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge randomly restarts and charging very slow [Troubleshooting Guide]

Among the most common issues with the Samsung Galaxy S7 Edge has something to do with charging and powering on that’s why we’re not actually surprised to received complaints from our readers about units that are charging slow, unresponsive or those with black screen.

In this post, we will be tackling an issue wherein the phone reportedly restarts randomly and charging very slowly. The user said the phone hasn’t touched water but it started to have green display, although it managed to turn itself on. Issues like this actually tells us that it might have something to do with the firmware but we really can’t be sure until we troubleshoot. So, if you’re one of the owners of this phone and are currently bugged by a similar concern, continue reading below as this post may be able to help you.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S7 Edge that randomly reboots

Problem: Hi! I have a problem with my S7 Edge. Yesterday I was at the pool (the phone has not dropped into water)and when I pulled it out of the bag,the display was green. After 1h approx, the phone switched on,the display was ok but unresponsive.The phone is charging but very slow and sometimes it restarts itself.The water damage indicator doesn’t show any water damage.

Waiting for your reply!Thanks in advance!

Solution: Well, it seems like this is only a minor firmware issue, in which, the caches that the device are using might have been ruined or outdated. As you stated that it restarts without apparent reason, then this is an indicator that there’s something wrong with the firmware triggered your phone to crash. But since we are not certain what the issue is, all you need to do is to figure it out through performing the basic troubleshooting procedures on your phone. But nothing to worry about these methods because these are all safe and won’t harm your phone. Here are the things that you should do:

Step 1: Restart your phone in Safe mode

Sometimes, due to incompatible apps that conflict the system inconsistencies on phone’s performance will occur without apparent reason. In this instance, we have to boot your device in safe mode to check if one of the downloaded applications is the culprit and prevent it from booting up successfully. So, while in this state all third-party apps will be disabled temporarily and the pre-installed will be running in the system. So, if the problem won’t persists, then there’s an app that you should uninstall from the system. This is how you boot in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

But if the problems still happening there might be a serious issue that you to need to figure it out. You can proceed to the next method.

Step 2: Try to delete the Cache Partition for it may be corrupted

Before you can do the reset we recommend that you should perform first the wiping the cache partition on your phone. In this procedure, all temporary files stored in the partition will be erased so that newer caches will be replaced to the directory of your device. As a matter of fact, deleting the system caches from time to time is highly recommended to all android devices to make sure that the firmware would run smoothly and all files are updated always. Here are the steps to delete the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After you do the wiping the cache partition and it does not resolve the problem, proceed to the last method.

Step 3: Do the Master Reset on your phone

If all the methods you performed does not resolve the issue, then your last resort is to do the reset. Meaning, we have to bring back your phone to its factory default and will erase everything you installed on your phone like: contacts, videos, music, settings and downloaded applications. Before you do so, try to create a backup to all your files by moving it to your SD card or computer prior following the steps.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope after resetting your phone the issue will be resolved, because if not, then all you need to do is bring your phone to the store where you bought it to be checked by the technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J7 that randomly reboots by itself [Troubleshooting Guide]

For the past few months we received tons of complaints from our readers and among the most common issues are  freezing and random reboots. We’ve already published several posts regarding these issues but then we still keep receiving new complaints which means a lot of users are still experiencing them every single day.

In this post, I will tackle the randomly reboot problem with the Samsung Galaxy J7 being the subject of our troubleshooting. We will consider every possibility as to why this problem happens and rule them out one by one until we can determine the issue and find a solution to address it. If you’re one of the owners of this device, continue reading as this post may help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Troubleshooting Galaxy J7 that keeps restarting on its own

Before we move on to our troubleshooting, here’s one of the problems we received from one of our readers that best describes this issue…

Problem: Hi, I am Prudence! My problem is with my Samsung J7 phone that keeps turning off and turning on by itself, even when the battery is on the good percentage. What should I do to stop this?

Troubleshooting: In dealing with this issue, there are number of reasons to consider why your Galaxy J7 is rebooting constantly.  It could be an issue with the battery or one of its components or it could be a problem with the firmware itself. So, let’s find out why this is happening to your device by doing these procedures…

Check the Power key for it might be stuck or damaged

One good sign of a stuck power key is when the phone turns on normally and but powers down shortly after it has rebooted and without doing anything to it, it would turn back on and off again. The cycle never ends until the battery is drained.

Now, if you’ve put on a new case on your device, try to remove it to see if it makes a difference. Some third-party cases may interfere with the phone’s normal operation and that’s what we need to rule out here first.

Next, press the power key several times to see if it still snaps. A damaged power key doesn’t snap when you press it and if it’s stuck, then the external button will be too soft to press. Keep pressing the power key several times to see if it works properly and if it does but your device is still turning on and off by itself, move on to the next step.

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Try charging the phone and continue using it

I understand your device may still has enough battery but we’ve not actually trying to charge your phone at this point. We simply want to know if it would still reboot on its own even if it has a stable power source. Why? Because we need to know if this is a battery problem or not before we proceed with our troubleshooting.

So, if it’s a battery problem, the device should work properly and won’t restart by itself when connected to its charger. In such case, there’s not much you can do but bring your device to the service center so that the tech can replace the battery. However, if you have the first version of this phone, then you can buy a new battery and replace it on your own since it has a removable battery.

If the phone still reboots even when connected to its charger, proceed to the next step.

Run your phone in Safe mode

Another possibility that we need to consider here is the fact that there could be apps that may cause the phone to not function properly. More often they’re third-party apps so you need to isolate the problem by running your device in safe mode. Follow these steps to do that:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Continue observing your device while in this mode and if the problem is seems fixed, the next thing you should do is find the app that’s causing the issue and uninstall it or you may have to uninstall more than one app for this:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try to delete the system files and data

Most of the time, if system caches are outdated, the firmware will be having a hard time loading the core services which will lead to unstable performance. So, what we have to do now is to delete the old caches so that they will be replaced with ones. In order to do so, you just have to run your device in Recovery mode and wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Perform the master reset on your phone

If all procedures you performed on your phone failed to fix the problem, the last thing that you should do is reset it. Meaning, we have to delete everything in your phone including your personal files and data. This will give your device a fresh start and may fix all applications- and firmware related problems. But before you proceed and do the reset we recommend you to create a backup of your important files first so that you can easily restore them after the reset. Then don’t forget to disable the Factory Reset Protection by removing your google account from your phone so that you won’t be locked out of your device after the reset. Once everything is set and ready, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy Note 4 that keeps rebooting, won’t charge, drains battery fast, other power issues

The battery is among the first components to get damaged as the phone ages. The good thing with the #Samsung Galaxy #Note4 is that it has a user-removable battery, which means that if doesn’t work properly you can just remove it and place a new one.

Galaxy-Note-4-battery-power-problems

However, you need to be sure if it’s really the battery that has a problem or it’s just a firmware issue or anything else. So, when troubleshooting a problem related to the battery, it’s better that you start with a simple “battery pull” procedure. You may also press and hold the Power key for several seconds before replacing the battery and trying to turn the device on.

The battery pull procedure, also known as soft reset, is a very effective procedure in fixing minor firmware and hardware glitches. So, if your Note 4 won’t turn on for now apparent reason, it may be because of a system crash or a hardware glitch.

Continue reading to know more about the power issues reported by our readers because if you own a Galaxy Note 4, you may also encounter the issues I cited in this article. This last couple of months, we were consistently receiving issues related to the battery. Here are the problems you can find in this post…

  1. Galaxy Note 4 keeps rebooting on its own
  2. Note 4 battery drains really fast but charges very slow
  3. Note 4 giving out incorrect battery reading
  4. Note 4 ran out of battery, charged for 3 days but won’t turn on
  5. Note 4 switches off when disconnected from charger
  6. Note 4 won’t charge but keeps vibrating every 3 or 4 seconds

If you have other concerns, visit our troubleshooting page. We have already addressed hundreds of Note 4 issues so we might have already provided a solution to your problem. You may also contact us by filling up this form.

Galaxy Note 4 keeps rebooting on its own

Problem: From last 3 days, my mobile start rebooting on its own after getting lag. Unable to navigate, open contacts too. It restarts on its own. Done factory reset and cleared cache 5 times. Not sure issue is with battery or with firmware. Removed SD card too. Please help to fix this. Still I’m warranty period.

Answer: Try plugging the charger in and see if the phone still restarts when charging. If so, then there must be something wrong with it and we just can’t point out what it is. However, if the phone stays on when plugged in, then it’s a battery issue–you need to buy a new battery.

Note 4 battery drains really fast but charges very slow

Problem: My Note’s battery drains really fast. It was at 85% battery and no apps or anything where opened in the background when I got to work. Worked 4 hours and went back to grab my phone and it was at 28% battery left. I went out side and it died saying the battery is too low to turn one. When it shuts off with anywhere between 13-30% battery left it turns it self on and off for about 15 minutes. It also takes like 4 and a half hours to charge my phone up from 30%. Do you think a new battery will fix that? Thank you, Tommy.

Answer: Yes, I do think it’s really a battery issue and buying a new one should fix this problem. The battery is the first component to deteriorate and it looks like the one in your phone is already unusable.

Note 4 giving out incorrect battery reading

Problem: I recently installed a 10000mah zerolemon battery. I now can not get phone to give an accurate  battery reading. Is there a way to get phone calibrated without rooting it or do I need to root phoenix to accomplish this task.

Answer: It happens most of the time may be because the new battery pack has a higher capacity so the phone can’t keep track of the percentage as it usually does with it original battery. However, since you asked about calibration, here’s a few steps that may be able to help you:

  1. Use your Note 4 until the battery runs flat and it turns off by itself.
  2. Turn it on again and let it die by itself just to make sure the battery is all drained.
  3. Plug your phone to a charger without turning it on.
  4. Leave it charging until it reaches 100% (still without turning it on).
  5. When the on-screen indicator says 100%, unplug the charger.
  6. Now turn your phone on and plug the charger again.
  7. Leave the device plugged in for another ten minutes and unplug it.
  8. Use your phone as you normally do and let it drain its battery again until it turns off.
  9. Charge it up to 100% without interruption.

You may be getting the correct reading by now.

Note 4 ran out of battery, charged for 3 days but won’t turn on

Problem: My Note 4 turned off over night as out of power. I have had it on charger for 3 days now and am unable to power the device up. I have tried removing the battery with no effect. I have tried depressing the on button for short and long lengths of time. This is the second time this has occurred. I stumbled on a fix last time but can’t remember what I did. I have only had this phone since August 2015 and am with iinet. Please help. Thank you very much, Lynette.

Troubleshooting: There’s a possibility that it’s a battery problem but before trying put on a new battery, try this first:

  1. Remove the battery of your phone.
  2. Press and hold the Power key for a minute.
  3. Replace the battery to its compartment.
  4. Try turning the phone on.
  5. If it still won’t turn on, try plugging it in to see if it charges.

If your phone charges just fine, then something else is wrong with your device and you need a technician who can do further troubleshooting to find what the issue really is. On the other hand, if the phone doesn’t charge at all, then it’s time you bought a new battery.

Note 4 switches off when disconnected from charger

Problem: My phone switches off when I disconnect from charger, but the battery shows it is fully charged. When I reconnect immediately the phone to the battery, the battery level drops to less than half. Kindly advise.

Answer: The battery is no longer usable, buy a new one.

Note 4 won’t charge but keeps vibrating every 3 or 4 seconds

Problem: Won’t charge. I put battery back in and plug in charger and battery icon pops up for about 10 seconds and then disappears and then phone won’t respond again until I remove the battery and repeat the steps, this is some progress as earlier today before I gently cleaned the charger hole, all my phone would do would vibrate quickly for about half a second roughly every 3 or 4 seconds with no battery or screen activity. I don’t know exactly what is going on here, I have always been very careful with my phone.

Troubleshooting: It looks like the Power key is stuck. That’s the reason why the phone vibrates every few seconds and the phone neither turns on nor charges. Try to press the Power key many times to see if you fix it that way. If not, you may try to remove the cover and fix it or have someone do it for you. As far as your description goes, I think that’s the only problem with your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 that keeps rebooting randomly (easy steps)

If your phone doesn’t turn on, it might be due to a drained battery or an issue with the hardware but if it won’t boot up, then it could be due to a firmware issue. We have readers who are complaining because their Samsung Galaxy A5 that no longer start properly. For those who are a bit confused, your phone may still power on but won’t boot up but if it doesn’t power on, then there’s no chance for it to boot up.

Booting issues are generally minor problems and you can actually fix them on your own especially if they occur without apparent reason or cause. In this post, I will share with you the solutions we’ve been using to address this problem. We will also try to troubleshoot your device to be able to determine what the issue is all about and what needs to be done to fix it. So, if you’re one of the owners of this device, continue reading as we may be able to help you through this article.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy A5 that keeps rebooting by itself

The course of our troubleshooting will be to determine if this is just a minor glitch with the system and if not, then we will move to the possibility that it could be due to some third-party apps. And then we will try other procedures in case the issue continues.

First solution: Do the forced reboot after the phone restarted on its own

The forced reboot will refresh the phone’s memory and I suggest  you do it every after the phone reboots on its own. The automatic reboot may not be like the normal reboot as it could have been caused by some inconsistencies or glitches in the system. To address those issues, press and hold the volume down button and the power key at the same time for 10 seconds or more. Your phone will reboot normally but everything will be refreshed. Then, continue using it to know if it would still reboot on its own and if it would, then move on to the next step.

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Second solution: Use your phone in Safe Mode

Running the phone in safe mode will temporarily disable all third-party apps and services. In this section, we will try to find out if the problem is caused by one of the apps you downloaded and installed that’s why you need to do this. Running the phone in safe mode alone won’t fix the problem but it will give you an idea what the cause of the issue is. Once the phone enters safe mode, continue using it normally and wait to know if it still reboots, if the problem is fixed, then you have to find out which app causes the problem and uninstall it.

  1. Make sure that your phone is completely powered off then proceed with the next steps.
  2. Press and hold the Volume Down key.
  3. While continuously holding down the Volume Down key, press the Power key shortly to power up your phone.
  4. The device will then power up in Safe Mode. Swipe on the screen.
  5. When you see the Safe Mode label on the bottom left corner of the screen, release the Volume Down key. You are now in Safe Mode.
  6. Tap Apps to start diagnosing apps in safe mode.
  7. Tap Settings.
  8. Scroll down to and then tap on Application Manager.
  9. Navigate to the Downloaded section then tap on a recently downloaded app you suspect may be causing an issue. Once you see the app details on the screen, tap on Uninstall.

However, if the phone still reboots in safe mode, then it could be an issue with the firmware. Move on to the next solution.

Third solution: Wipe cache partition

When some of the system caches get corrupted or obsolete, issues like this may also occur. In fact, performances problems may keep on happening if the integrity of those files has been compromised. The good thing about it if this is really the case is that it’s pretty easy to fix. All you gotta do is delete those files so that the firmware can replace them with new ones. That’s what I want you to do in this section. I want you to delete all the caches in your phone so that they will be replaced with new ones. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Fourth solution: Reset all settings

If the problem continues after wiping off the contents of the cache partition, then you should try resetting the phone back to its default or factory configuration. The good thing about this procedure is that you won’t lose any of your files and data but it still has that “reset effect” and benefits.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

Fifth solution: Master reset

Of course, after doing the first three procedures and the problem continues to bug you, then you have no other choice but to reset your phone because some data files may have been corrupted. The only way to rectify the issue is to reset your device however, make sure you backup your files and data before the reset because they will be deleted.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other issues you would like to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S6 Edge Plus that can’t boot up & keeps restarting after Marshmallow

Some of the owner of the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) are just getting the Marshmallow update and while many have been anticipating this new firmware because of its new features and improved performance, anticipation became frustration when problems occur shortly after the update. Some complained about their devices that won’t successfully boot up while others reported theirs started to reboot randomly without any apparent reason.

Galaxy-S6-Edge-plus-booting-up

We will look into these issues and see if we can find a solution, or even a workaround, to help our readers. This post will guide you on how to troubleshoot your device and only owners with enough patience are advised to follow the procedures here. For those who don’t have much time or not comfortable tinkering their devices, I suggest you immediately go to a technician and have the device checked.

Before we jump into our troubleshooting, for our readers who have other concerns, kindly browse through our S6 Edge+ troubleshooting page as we have already provided solutions to hundreds of problems. Find issues that are similar or related to yours and use the existing solutions. If they don’t work or if you need further assistance, you can always reach out to us. Just fill up our Android issues questionnaire and hit submit. Don’t worry about anything as this is a free service but we ask you to provide us with sufficient information so we can provide reliable solutions.

Troubleshoot Galaxy S6 Edge Plus that won’t boot after Marshmallow update

Problem: Do you guys have any idea if the Marshmallow update for the Galaxy S6 Edge+ is bad or corrupt? My phone updated the other day and since then it won’t boot to the home screen. If I knew this would happen, I never would have updated my phone. Now, I can’t use it anymore because while booting up, it stays on the black screen after the logo. I already tried leaving it like that for hours but still there was no improvement. I am sure this problem started after the update so if you know how to fix this, please help me. — Jane

Troubleshooting: Hi Jane. Actually, you’re not the only one that has this problem but it doesn’t mean the firmware update that Samsung rolled out is bad. Sure there are problems that may occur but most of the time the issue is with the phone but we’d never know for sure if we don’t try to troubleshoot. For this problem, let’s try to find signs that would tell us whether the phone is still capable of booting up to safe mode and recovery mode.

Step 1: Boot in safe mode

While it’s safe to assume that the problem is with the firmware, there are times when apps do cause this kind of problem. Therefore, it’s wise to first boot the device in safe mode and move from there.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone successfully booted up into safe mode, then there are third-party apps that may not be compatible with the new firmware and caused the device to fail while booting up. Launch the Play Store, go to My Apps and look for apps that need to be updated. When new firmware is rolled out, especially for major updates, app developers immediately roll out updates so their apps will be compatible with the new firmware and to minimize complaints from users. That’s the reason why you need to update your app.

Step 2: Boot in recovery mode and wipe cache partition

After you’ve updated all your apps, try to boot your phone normally and if it still fails, then it’s time to try and  boot it in recovery mode. The phone will try to load the bootloader without loading Android GUI. If successful, try to wipe the cache partition and see if the phone reboots successfully.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Perform the master reset

I am confident wiping the cache partition will fix the problem but in case your Galaxy S6 Edge+ still won’t boot up, then you are left with no choice but to perform the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Troubleshoot Galaxy S6 Edge+ that randomly reboots after Marshmallow

Problem: My new Galaxy S6 Edge+ is acting crazy after it updated its operating system a couple of days ago. It’s now randomly restarting and I don’t see any pattern actually. It may reboot while I’m texting, composing emails, browsing or even in a phone call. I always take extra care of this phone and it has never been dropped nor it got wet so I know it isn’t physical or liquid damage. It was after the update that this problem occurred so it must be the OS, right? Is there anything  you can do to fix this problem? — Gibran

Troubleshooting: You didn’t mention how frequent the reboots are but if it happens several times a day, then there are two possibilities. The first being the firmware issue that may have occurred after an update and the second is that the battery already deteriorated and keeps failing causing the phone to turn off and back on again. The good thing is the device still powers up so we can actually do our troubleshooting. Here’s what I suggest you do…

  1. Boot in recovery mode and wipe the cache partition. Let’s rule out the possibility that some caches got corrupted during the update and cause the random reboots.
  2. If the wiping of the cache partition failed, then do the master reset. Backup as much data as you can before doing the reset though.
  3. Lastly, if the reset fails, send the phone in for repair. But if you’re knowledgeable enough, try to flash the stock firmware using Odin and see if that fixes the problem.

Well, I hope this helps.

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