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Keeps Restarting

How to fix your Samsung Galaxy J5 that keeps restarting [Troubleshooting Guide]

Random and frequent restarts are often a sign of a serious firmware issue and we’ve actually received a lot of messages from our readers who are seeking assistance because of this problem. We’ve seen a lot of issues like this since we started providing support to our readers in 2012. There were cases wherein it’s due to a failing hardware that the phone keeps restarting and there were also situations where third-party apps were the ones responsible for it.

So, in this article, we will try to tackle this problem again but this time, the subject of our troubleshooting would be the Samsung Galaxy J5, an entry-level device with really impressive specs for its category. We will try to look into possibilities and rule out each of them to be able to pinpoint where the problem lies. After which, we may be able to find a solution that could fix it for good and prevent it from happening again in the future. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy J5 that keeps restarting

We need to troubleshoot your phone as soon as possible so we would know if we can still bring your phone back to life or if we need a technician to take a look at it. But before we go to the steps, here’s one of the messages from our reader that best describes how this problem happens…

Problem: Hi guys. My name’s Paul from South Carolina. I have a Galaxy J5 I bought in March and since day 1 I never encountered issues with it until recently when it started to reboot itself every now and then. Well, the reboots may occur 3 or more times a day and it’s very annoying as it shuts down without a warning and it does this no matter what you do. There were already instances wherein my text messages weren’t sent because it rebooted as soon as I hit the Send button. I’ve already tried rebooting it a hundred times but it’s still restarting without any reason at all. I hope you could provide me any help. Thanks.

Troubleshooting: We will try to troubleshoot this device based on how it’s described in the problem cited above. Now, here’s what you need to do…

Step 1: Use your phone while it’s charging

The purpose of this procedure is for us to know if  your phone would still reboot even if it already has a stable power source. A failing battery may also result to this kind of problem wherein the phone can stay powered on only for a few minutes or hours and when the battery glitches, that’s when it reboots. So, plug the charger in and connect your phone, then continue using it to know if it still reboots.

If the problem doesn’t occur when the phone is plugged in, then it’s confirmed the battery is the problem. You need to buy a new one and replace the old one. I’m sure you can do that on your own since Galaxy J5 has a removable battery.

However, if the problem still occurs even if the phone is plugged in, then we have to proceed with our troubleshooting.

Step 2: Reboot your phone in Safe mode and continue your observation

It is imperative that we know if this problem is caused by a third-party app or not because if so, then it would be a lot easier to fix it. At this point, you should try to reboot your phone in safe mode and continue using it while it’s in this state. All third-party apps  will be temporarily disabled so if the problem is caused by one of them, the reboot issue may not occur. Here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the phone no longer restart on its own while in this mode, then our suspicion that one of the apps you installed causes the problem is confirmed. Move on to the next step if this is the case, otherwise, jump to step 4.

Step 3: Find third-party apps that cause the problem

After confirming that third-party elements have a hand in causing this problem, then it’s time to hunt them down, clear their caches and data and then uninstall them if the problem still remains. You should begin your search from apps you installed before the problem started. I understand it would be difficult to pinpoint which app it is that’s why you have to troubleshoot one app at a time. If you have an app in mind, then you should reset it first, reboot your phone normally to confirm if the problem is fixed and if not, then you have to proceed with uninstallation.

This procedure alone may take so much time as you have to wait for the phone to reboot by itself to know if the problem got fixed or not. But here’s how you clear the cache and data of an app as well as how to uninstall one.

How to clear app cache and data on your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall an app from your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 4: Reboot your phone in Recovery Mode and wipe cache partition

Do this step if the problem still happens even if the phone is in safe mode. It’s because the issue might already be in the firmware. But instead of jumping straight to the reset, this is an important step that you should do.

What it does is delete all system caches created by the firmware and then replaces them when the phone reboots. It’s as effective as the reset when it comes to firmware issues but of course, there’s no guarantee the problem will be fixed.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Rebuilding the system caches will take a little more time so wait for your phone to become active and then continue using it like before to know if the problem still occurs.

Step 5: Backup your files and data and then reset your phone

If all the previous procedures failed to fix the problem, then at this point you should already consider the reset. The problem might be a minor one that only reset can fix so make sure you make a backup of your important files and data as they will be deleted and can no longer be restored. After the backup, disable the Factory Reset Protection so you won’t be locked out of your device after the reset. Once you’ve done everything that needs to be done, reset your phone.

How to disable FRP on Galaxy J5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy J5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your phone via the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 that keeps shutting down & rebooting after an update [Troubleshooting Guide]

  • Understand why your #Samsung Galaxy S7 (#GalaxyS7) keeps shutting down on its own and learn how to troubleshoot it in a bid to fix the problem.
  • Know what to do if your phone randomly shuts down and reboots on its own after a firmware update.
  • Learn how to troubleshoot an S7 that randomly restarts after an update.

Performance and firmware-related issues seem common to the Samsung Galaxy S7. Ever since the phone was released earlier this year, we’ve already received hundreds, if not thousands, of complaints from our readers. In fact, we already published hundreds of solutions to problems we’ve already addressed.

In this post, I will tackle a couple of the most common firmware-related issues: random shutdowns and reboots. More often, these issues occur after a major firmware update although there were already a lot of reports citing even minor updates may cause these kinds of problems.

So, read on to understand more about these issues, know what their causes are and why they occur and also learn how to troubleshoot your phone that has one of these.

For those who have other issues with the Galaxy S7, however, try to find solutions to your problems in our troubleshooting page. As I said, we already addressed hundreds of problems sent by our readers so try to browse the page and look for issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you need more assistance, fill up our Android issues questionnaire to contact us.

Galaxy S7 keeps shutting itself down after an update

Problem: Hi there! I have a problem with my phone. It’s the Galaxy S7 that I bought just about a couple of months ago. The thing is, when I bought it, everything worked fine until Samsung decided to push an update which, of course, I downloaded because I didn’t have a choice. So, since 4 days ago, my phone is already shutting itself down randomly, which I really find very annoying because a lot of times I was typing a text message when it happened. All I want is for my phone to work properly like before; no shutdowns whatsoever. So, can you guys help me out with this please?

Troubleshooting: When the phone shuts down on its own without any intervention from the user, it’s saying something isn’t right with its firmware or hardware. But the thing is that we won’t know what the problem really is if we don’t troubleshoot. That is why it is imperative that you spend a little of your time trying to troubleshoot your device to, at least, have a clue what’s happening with it. There are problems that can easily be fixed and if you don’t attempt to fix them on your own and immediately go to a shop and have the device check by the technician, you may be spending money and time for nothing.

In this section, I will tackle an issue with the Samsung Galaxy S7 that, according to its reader, shuts itself down randomly after an update. I assume that the owner is talking about a firmware update that was recently installed on his phone. For this kind of problem, this is what I suggest you do:

Step 1: Restart your phone in Safe mode immediately

Remember that this procedure isn’t a fix rather a method that will give you an overview what’s happening with your phone. Doing so will immediately isolate the problem because booting the device in safe mode will temporarily disable all third-party apps leaving the pre-installed ones running on your phone. Here’s how you boot your Galaxy S7 in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

It is a necessary step because there is always a possibility that the cause of the random shutdowns is a third-party app. Needless to say, the phone may run smoothly in safe mode without shutting itself down randomly and in such case, the next thing you need to do is find the apps that might be causing the problem. Begin your search from apps you recently installed. Try to uninstall each suspected app. Here’s how you uninstall a third-party app from your phone:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Uninstall.

On the other, if the phone still shuts down on its own, then we might be facing a phone with a firmware issue.

Step 2: Try deleting the system caches

Caches are temporary files created by the system to make the overall performance of the device better and smoother. However, if they get corrupted and the system continues to use them, issues like this may occur. The thing is that we can’t delete each cache one by one so we really have to wipe off the content of the entire directory, in this case the cache partition. Don’t worry though because none of your files or data will be deleted. Here’s how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the phone has rebooted, continue observing it to know if it still shuts down on its own and if so, then the next step might help.

Step 3: Reset your phone if all else fails

After doing the first two steps and the problem persists, then you have no other choice but to reset your phone. It’s a necessary step because the problem could be in the firmware itself. Some data or system files may have been changed, deleted or corrupted and that’s what causing the device to shut down unexpectedly.

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If you did this procedure, all your data and files would be deleted so you better make a backup of your important files as they won’t be recovered once deleted. After the backup, feel free to follow the steps below:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I am almost certain a problem like this will be fixed by this procedure but in case it persists, then you need a technician who can re-install the firmware on your phone. So you may need to bring it back to the store.

Galaxy S7 randomly shuts down and reboots after a firmware update

Problem: My phone has been totally messed up. It’s an S7 with no water or physical damage but there was this update that seemed to have caused everything. Now my phone keeps turning off randomly. When it won’t turn off, it reboots on its own no matter what I’m doing. I don’t think my apps have something to do with it. I think it was the update that caused all of this. If you can help me fix these issues, I would appreciate it. Thanks in advance.

Troubleshooting: While the problem started to show its symptoms after an update, there are reasons for us to believe it’s a hardware-related problem. It’s basically the same as the first problem only that we need to add an extra step for the hardware. With that being said, here’s what I think you should do to troubleshoot this issue:

Step 1: Plug in the device and continue using it

There is a possibility that the cause of the random shutdowns and reboots is a defective battery. Plugging the phone’s charger while it’s connected is one way of ruling out this possibility as it gives the phone a stable power source, so if what we think is true, the device may not shutdown or reboot on its own when used while plugged in.

However, you need to make sure that the device is charging properly when you plugged it in as there’s no point in doing this procedure when the phone isn’t charging at all. If your device isn’t charging, then it might be a battery issue after all. Try to read the following posts to troubleshoot your phone with a charging issue.

If the phone is still randomly shutting down and rebooting even if it’s plugged in and is charging properly, then follow the troubleshooting procedure I suggested above.

  1. Boot in safe mode – it’s necessary to know if third-party apps have something to do with the problem. You can then proceed to uninstall apps that might have contributed to the problem.
  2. Wipe the cache partition – this is to delete possible corrupted system caches that might also trigger this problem. The steps are provided in the first problem.
  3. Master reset the phone – this is to rule out the possibility that the phone is suffering from a serious firmware issue. This will delete everything in your phone so make sure you backup everything that’s important.

Galaxy S7 restarts on its own whether I’m using apps or doing nothing at all

Problem: I think there was an update that I downloaded recently. I don’t know what it was for but after that the phone started to turn itself off and on. It keeps rebooting on its own whether I’m using an app or just lying on the table without being used. I’m not sure if this can be fixed without any help from a tech but if you guys know how to solve this problem, please help me. Thanks.

Troubleshooting: Just like the first problem, this one can also be caused by a firmware or hardware issue. In the second problem, we added a step in our troubleshooting to rule out the possibility that the faulty battery is the cause of the random shutdowns and reboots but in this section, we will also be adding another step to address another possibility.

Step 1: Make sure the Power key isn’t stuck

When the power key is stuck, the phone will be in a boot loop, however, there were also cases wherein the the phones randomly rebooted. By looking directly at the power key you will immediately stuck or not. If it’s stuck, try to press it several times to see if you can fix it like that. If not, then have a tech take a look at it immediately. If it’s not stuck, however, try to press it to see if it snaps like before because there’s also a possibility that the power key is damaged.

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Step 2: Charge the phone and continue using it

Just like what I said in the second problem, it’s best that you observe your phone carefully to see if the problem still occurs even if it has a stable power source because if it does, then we might be looking at a device that’s suffering from a battery issue. While there’s nothing you can do about it on your own, you can employ the services of a technician to replace the battery or further check to know if the problem can be fixed without replacing anything.

If the problem still occurs even if the phone is charging, then do the following:

  1. Boot in safe mode – it’s necessary to know if third-party apps have something to do with the problem. You can then proceed to uninstall apps that might have contributed to the problem.
  2. Wipe the cache partition – this is to delete possible corrupted system caches that might also trigger this problem. The steps are provided in the first problem.
  3. Master reset the phone – this is to rule out the possibility that the phone is suffering from a serious firmware issue. This will delete everything in your phone so make sure you backup everything that’s important.

I hope that this troubleshooting guide can help you fix the problem with your phone.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Pixel 2 XL that randomly reboots by itself? [Troubleshooting Guide]

Regardless of how well structured an application is, there’s always a chance for it to encounter errors. The same thing goes for smartphones in general. No matter how optimized the platform they’re running on, there’s always time when things can go wrong. And one of these inevitable device issues is on bootloop. In fact, it appears to be one of the widespread problems transpiring in a number of Android devices these days, either tablet or smartphone.

Even high-end variants can succumb into this issue at any time. In this post, we are going to tackle a similar issue on a particular Android smartphone — the Google’s Pixel 2 XL handset. If you own this phone and are here for help in fixing a pertinent problem in which the device automatically restarts by itself, then this content is for you. Should you wish to troubleshoot the problem on your device, feel free to refer to the given walkthroughs, demonstrating potential solutions to random bootloop problems on a Google Pixel 2 XL handset.

For those who are looking for a solution to a different problem, drop by our A3 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

What causes your Google Pixel 2 XL to automatically reboot by itself?

There are many factors that can trigger this problem. The most common culprits are bad apps. Some apps can become rogue, gets corrupted, or crashes at times. When this happens, there is a bigger chance for the entire system to become affected. Apps are part of the smartphone system as a whole, so if something is not right with an app, eventually the device operation can likewise go wrong. Consider this as the underlying cause if the problem occurs only when using specific apps on your device.

A faulty update can also inflict the same problem on your Android device. As a matter of fact, you can see a lot of complaints regarding a smartphone that’s suddenly acting weird after installing a new update. In this case an update likely contains some bugs that causes the system to become unstable, corrupted, and therefore erratic.

Memory issues like when the internal memory is already running low can also trigger this symptom. Although this isn’t likely the case given that what you have is a new and high-capacity device, it’s still worth to check on the memory status as part of your troubleshooting procedures.

Aside from the software, hardware issues (physical or liquid damage) on the phone are also to blame in some cases. For example, if your smartphone starts to act weird, crashes or reboots by itself after an incident of dropping or liquid exposure. It is possible that the battery or other physical components of the phone has accumulated liquid damage or was dislodged from a hard fall. There are also some cases in which the problem is tied to a stuck button like when the Power button gets stuck. To rule this out from the possible cause, check and ensure that nothing is jammed in the button opening. If you’re using a protective casing, make sure the case is not putting pressure on the button at all. Unfortunately for hardware-related problems, a tech service would already be needed.

What to do with your Google Pixel 2 XL that randomly reboots by itself?

If possible, try to determine whether it’s a hardware or software issue. For as long as the hardware components are working, you’ll have a higher chance of fixing the problem by performing some applicable workarounds including the standard procedures listed below.

First solution: Restart or forced restart.

Minor software issues are often remedied by a restart or soft reset. If this is the first you encounter the problem, then it’s probably just one of the many random glitches that can be rectified by rebooting your device. If you haven’t restarted your device yet, then you should do it now. A soft reset is done by turning the device off for about 30 seconds and then turning it back on.

  • So go ahead and press the Power button for a few seconds then tap the option to Power off. After the elapsed time, press the Power button again until the device power cycles.

In case your device gets frozen after constantly restarting (stuck on bootloop), you can do a forced restart instead.

  • To force your Pixel 2 XL to restart, press and hold the Power button for about 10 to 20 seconds or until it power cycles.

Both these restarts will not affect your data for as long as it you’re doing the right way.

Second solution: Boot into safe mode and diagnose apps.

Booting into safe mode can help you identify the problem if it’s caused by a third-party app or not. When your device is running in safe mode, all third-party apps and services are temporarily disabled.

Follow these steps to put your phone in safe mode or diagnostic state to determine if a third-party app is causing it to automatically restart even when not triggered:

  1. With your device turned on, press and hold the Power button until the Power off prompt appears then release the button.
  2. Tap and hold Power off option until the Reboot to safe mode prompt shows up on the screen.
  3. Tap OK to confirm. Your phone will now restart.

Wait until your phone boots up completely. You should then see Safe mode in the lower-left of the home screen or lock screen upon restart.

Alternative way to boot your Google Pixel 2 XL into safe mode

In case your device gets frozen or responsive, you can do the alternative method to enter safe mode. Here’s how it’s done:

  1. Press and hold the Power button until the menu options appear.
  2. Tap Power off from the given options.
  3. Allow your device to power off for a few seconds.
  4. Then press and hold the Power button until the Google logo appears. then release the button.
  5. With the Google logo still on screen, press and hold the Volume Down button.
  6. When you see the Safe mode label in the lower-left corner of the unlock screen, release the button.

Test the device and app functionality while in safe mode. If the problem is gone in safe mode, restart your phone then try to remove the apps you’ve downloaded recently. After removing each app, restart your device then see if that fixed the problem. Just take note of the apps you’ve removed so that you can have them installed again if needed.

If the problem persists while in safe mode, a third-party app is not the trigger. Restart your device then try other applicable solutions to troubleshoot the system software.

Third solution: Check the memory status/free up some space.

Again if the internal storage of your device is almost full or full, problems like random restarts can occur. In this case, you will need to free up some space in order to make your device work properly. You can remove unwanted apps and unused files from your device. Clearing cached data can also help. For starters, here’s how to check the memory or available storage on your Pixel 2 XL:

  1. Open the Settings app.
  2. Tap Storage.

On the next screen, check how much storage is available. If the available storage is less than 10 percent, then you need to remove some of your contents to increase storage space.

 

Fourth solution: Perform a wipe cache partition in recovery mode.

Wiping the cache partition can help fix your Google Pixel 2 XL that’s automatically restarting due to complex software errors, including corrupted temporary files or cache data residing in the system cache partition. It also help removes all unwanted files that used up memory space and trimmed down storage for better and smoother performance. Here’s how it’s done:

  1. Turn off your phone.
  2. Press and hold the Volume Down and Power buttons simultaneously until the logo appears and the phone vibrates.
  3. Release the Power button but keep holding down the Volume Down button until the recovery mode screen appears.
  4. Press the Power button to restart your device into recovery mode.
  5. Use the Volume button to highlight Wipe Cache Partition then press the Power button to confirm selection.
  6. Press the Volume Down button to highlight Wipe all user data option then press the Power button to confirm selection.
  7. Wait until your device wipes out all cache or temporary data from the system partition.
  8. Then press the Volume Down button to highlight Reboot system now option.
  9. Press the Power button to confirm selection.

Your phone will then restart. After the restart, try to see if the problem reoccurs or not. If it persists, then consider a factory reset.

Fifth solution: Reset your Google Pixel 2 XL to factory settings.

Various complex software issues in smartphones can be resolved by a factory reset. Errors caused by faulty apps or software update for example that are tough enough to withstand the prior procedures can be dealt with by a full system reset. The only downside is that this reset will erase every personal data you’ve stored on the phone as everything will be reverted back to factory defaults. For this reason, creating a backup of all your critical data is highly recommended beforehand. Once everything is backed up and ready, follow these steps:

You can perform a factory reset through your phone settings. Here’s how:

  1. Tap Settings.
  2. Tap System.
  3. Then tap Reset.
  4. Tap Factory data reset.
  5. Select Reset phone.
  6. If prompted, enter your device password.
  7. Tap Erase everything to erase all data from your phone’s internal storage.

Wait until your device has finished erasing all data then select the option to Restart.

See if the problem is gone after the restart. If everything goes well, you may then proceed with the initial setup.

If your Google Pixel 2 XL is unresponsive, you can do the alternative reset using the hardware keys. Here’s how:

  1. Ensure that the phone is turned off.
  2. Press and hold the Power and Volume Down buttons until the bootloader mode appears then release. It’s represented by an Android bot image with Start label on top.
  3. Press the Volume Down button to select Recovery mode then press the Power button to confirm selection. After doing so, your phone will flash the Google start screen momentarily then restarts in Recovery Mode.
  4. When you see the Android bot image with an exclamation point inside a red triangle with No Command label beneath, press and hold the Power button.
  5. Press the Volume Up button once then release the Power button.
  6. Use the Volume button to select Wipe data/factory reset option from the Android Recovery screen.
  7. Select Yes to confirm.
  8. Wait until the factory data reset process is finished.
  9. Select Reboot System Now.

Once the factory data reset and reboot processes are completed, set up your device.

Then see if that fixes the problem. If the problem persists after performing a factory reset, then it’s probably a hardware issue. And that means the need for service or repair.

Other suggestions (if applicable)

If you have some apps running in the background, try to quit these apps. Any of these apps might have crashed and eventually caused the system to become unstable. To shut down these apps and background services Go to Settings-> Apps & notifications-> App info-> then tap on the app that you want to close. Then tap Force stop to confirm. Do the same on the rest of the apps and services running in the background.

Escalate the problem to Google Support if your Google Pixel 2 XL still restarts by itself after performing all the aforementioned procedures. Do so especially if the problem started after installing a software update.

Posts you may also be interested in reading:

How to fix your Samsung Galaxy S7 that reboots on its own after Nougat update [Troubleshooting Guide]

Issues that have something to do with powering up might be a sign for a more serious problem with the hardware but when a phone as powerful as the Samsung Galaxy S7 Edge starts to reboot on its own after a major firmware update like the Android Nougat, the issue might have something to do with the firmware itself. But it could be the other way around depending on how the phone behaves that’s why we really can’t be certain what’s happening with your phone. We need to troubleshoot your device to know what the problem is.

We will walk you through in troubleshooting your device. We just have to consider every possibility and rule out each of them until we arrive at a point where it would be easier to pinpoint the problem. Once we know what the issue is all about, we can easily find a solution or a method we need to try to fix the problem. If you own this phone and are currently being bugged by similar problem, then continue reading as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Step-by-step guide to troubleshooting Galaxy S7 that keeps restarting

It is imperative that you try to troubleshoot your phone that has a potential firmware problem as soon as possible before the issue becomes serious and that’s the purpose of this post. Now, before we go to the steps, here’s one of the messages from our readers that best describes this issue…

Problem: My Galaxy S7 keeps restarting on its own. I will have it on and while I’m using it, it will restart. I can’t have it on for more than 2 minutes without it restarting. I tried all of the reboot options. I don’t want to factory reset it because none of my files are backed up and it won’t stay on long enough at one time for me to back them up. I did notice that this started happening when I installed the Nougat update. I didn’t want to update it because every time I update it something goes wrong. But my phone basically forced me to update it. This has been going on for about 3 days now. What do I do?

Solution: As you stated that the issue started after the upgrade, then probably it is a software related problem. It could be the old data and files had not been completely removed from your phone during the update process that created a conflict in the system. This time, all you need to do is to rule out the issue by doing the software troubleshooting procedures on your phone. These are the procedures that you should do:

Step 1: Forced Reboot your phone

Since you cannot remove the battery of the device, this procedure is a simulated battery disconnect which is the equivalent of the battery-pull procedure. The purpose of this method is to refresh your device’s memory and to eliminate any system glitches if possible.

To do this, just press and hold the Power and Volume Down keys together for 10 seconds and wait until it reboots. After the procedure, observe the device if it still reboots. If so, move on to the next step.

Step 2: Boot your Galaxy S7 on Safe mode

Although this android environment won’t fix the problem, it is imperative that you should follow this procedure so that we can verify if a culprit that caused the device to reboot without apparent reason is one or some of the apps your installed. In this state, only the built-in apps will run in the system and if your phone is not restarting anymore, then there’s an app that you need to find and uninstall  to resolve the problem.

This is how you reboot your phone in safe mode…

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Assuming the phone has successfully booted up in this mode, then find the apps that cause the problem and deal with them one by one. The first thing you should do is clear their caches and data, then try to update them if possible and lastly, uninstall them if the issue persists.

How to clear app cache and data on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to update apps on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to uninstall applications from Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Clear the System Cache Partition

This procedure will delete all old files stored in the cache directory that the device had been using before the new version of firmware has been installed on your phone. Don’t you worry, wiping the cache partition won’t delete any of your apps or contacts, instead, it will remove all leftover files that might caused the issue on your phone. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Bring the phone back to its factory default settings

After the wiping the cache partition continue to use your phone and observe closely and try to connect it again to your home Wifi. If the device still unable to connect, then it might be a serious firmware issue and you don’t have a choice but to reset your phone to resolve the problem. But before performing the reset procedure, we recommend that you should create a backup in all your files like: music, photos and contacts because all of it will be deleted. This is how to do the master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

By the way, in case you don’t know your Google ID and its password, you better disable the Factory Reset Protection prior to the reset so you won’t be locked out of your phone after that:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

I hope this guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A3 (2017) that keeps restarting on its own [Troubleshooting Guide]

Performance-related issues such as frequent reboots are among the most common problems we’ve received from our readers since we started providing support to some Android devices. Recently, many Samsung Galaxy A3 owners have been complaining about it and that’s the reason why we publish posts like this.

In this article, I will tackle this problem with the Galaxy A3 to provide support to our readers who contacted us regarding this issue. We will look into every possibility and rule them out one by one until we can determine what it’s all about and what needs to be done to fix it. So if you’re one of the owners of this phone and are currently bugged by a similar concern, continue reading below as this post maybe able to help you.

But before anything else though, if you are trying to find a solution to a different problem, then try to visit our Galaxy A3 troubleshooting page as we already addressed some of the most common issues. We might have already provided solution to your problem so try to find issues that are similar with yours and feel free to use our solutions and/or workarounds. If they don’t work or if you can’t find anything similar with your problem, then fill up our Android issues questionnaire and hit submit. We’ll be looking into your problem.

How to troubleshoot your Galaxy A3 that keeps rebooting on its own

Problem: Hello guys. I have a Galaxy A3 that I bought in January to replace my old Galaxy S4. Since then I’ve been using it without any issues but recently, I noticed that the phone slowed down a bit and that there are times when it reboots on its own. The phone is still working fine though  but I just want to make it work perfectly like before. Do you know what’s the problem with it and how can I fix it? Thanks.

Troubleshooting: Based on our experience, when the phone starts to restart on its own, the problem must be with the firmware. However, we also have to consider the fact that third-party apps may also cause the system to crash, which may also lead to this kind of problem. So, in this troubleshooting guide, we will try to consider every factor just to be thorough. With that said, here’s what I suggest you do:

Step 1: Observe your phone closely while in Safe mode

It is important that you run your phone in Safe mode first to know if this problem is caused by one or some of the apps you downloaded and installed on your phone. Booting your phone in safe mode alone doesn’t fix the problem but it will give you a clearer view as to what the problem really is all about. This is how you reboot your A3 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

After you’ve successfully started your device in this mode, find out if it’s performance is still slow and if it still reboots on its own. Assuming these issues don’t occur in this mode, then it’s confirmed that one or some of the apps you installed caused them. You need to find out which of those apps is causing the problem but try updating all your apps first as it might have something to do with compatibility:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If, however, you already have some suspects in mind, then try clearing their caches and data and if that won’t work, uninstall them one by one until the problem is fixed.

How to clear apps cache and data on your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the issues continue even if the phone is in safe mode, then move on to the next step.

Step 2: Delete all system caches as some of them may be corrupt or obsolete

Among the most common causes of performance-related issues are some corrupt system caches. These are temporary files created and used by the system to make your phone run smoothly. If some of them are corrupt or obsolete and the system continues to use them, then issues like this may occur. You need to delete them so that the firmware will replace them with new ones. Since you don’t have access to individual caches, all you need to do is start your phone up in Recovery Mode and wipe the cache partition, here’s how you do it…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone may take a little time booting up after this as it rebuilds the caches. Once it becomes active, closely observe it to know if the problems still occur and if so, then you have to do the next step.

Step 3: Backup important files and reset your Galaxy A3

As long as this problem isn’t caused by liquid or physical damage, then a  reset will take care of it. You have no other option at this point so make a backup of your important files and data and then reset your phone. But before you actually do the reset, make sure you take note of your Google ID and password or better yet, disable the Factory Reset Protection on your Galaxy A3 so that you won’t be locked.

How to disable the Factory Reset Protection

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Samsung Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If you like, you can also reset your phone from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that got stuck in bootloop [Troubleshooting Guide]

When your phone powers on, shows the logo and other information during boot up but can’t reach the home screen before it powers off and on again, then that’s what you call the “boot loop.” The device will continue doing the same cycle until the battery runs out. The problem may remain even after charging your phone so you really have to do something about it.

In this post, I will tackle this problem with the Samsung Galaxy A5 being the subject of our troubleshooting. We have received several complaints from our readers regarding this problem as we will address it for the sake of our readers who reached out to us seeking for help. We will consider every possibility and rule out each of them until we will know what the issue is all about and what we need to do to fix it. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as this post may be able to help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot your Galaxy A5 that’s stuck in bootloop

Problem: Hello guys. I have a problem with my Galaxy A5. For some unknown reason, the phone no longer turns on successfully like before. It does power on and show the usual logo and all that but just when it’s about to show the home screen, it would turn off only to do the same things over and over. I can no longer use it that’s why I badly need your help. Thanks.

Troubleshooting: Our troubleshooting will be centered on how to make your Galaxy A5 boot successfully again because obviously there’s only so much we can do about a device that won’t boot up to the home screen. This could be just a minor issue with the firmware but there are some things we need to do.

Step 1: Do the Forced Reboot procedure

Being stuck in bootloop isn’t actually due to a system crash but there were cases we’ve encountered before wherein the forced reboot procedure fixed similar issues. It’s just like pulling the battery out of the phone to refresh its memory by the A5 doesn’t have a removable battery so you have to do the procedure to simulate battery disconnect. Don’t worry, it’s safe for your phone as well as for your files and data. All you gotta do is press and hold the Volume Down and Power keys together for 10 seconds and your phone may successfully boot up.

However, if your phone still gets stuck in boot loop after this, then you have to move on to the next step.

Step 2: Try to start your phone up in Safe Mode

Since the forced reboot procedure didn’t fix the issue, we will now try to see if one or some of the third-party apps has something to do with it. We don’t have to uninstall an app just yet since we’re not sure what the cause is but we will try to disable all third-party apps at once to see if the phone can successfully boot up. Follow these steps to try to boot your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If your phone successfully booted up in this mode, then it’s clear that one or some of the apps you installed is causing the problem. In this case, proceed to step 3, otherwise skip to step 4.

Step 3: Find the apps that cause the problem

It is always not easy to find the culprit especially if you already installed a lot of apps on your phone. However, based on our experience, performance issues that are caused by third-party apps are often due to incompatibility. Your phone’s firmware may have recently been updated and some of the apps you installed may need to be updated as well so they can work smoothly with the new firmware. So, the first thing you need to do about this is to try to update those that need to be updated:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

On the other hand, if you are already suspecting some apps, then you must try clearing their caches and data first and if that won’t work, you should try uninstalling them one by one…

How to clear app cache and data on Galaxy A5

Clearing cache or data from an app can fix some software problems. If you clear data, any data stored in that app is lost, such as settings, login information, and saved games. If you don’t want to clear the data, try just clearing cache first. If you still experience problems, then clear data too.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the phone still gets stuck in boot loop after all these procedures or if it couldn’t boot up in safe mode successfully, then move on to the next step.

Step 4: Start your phone up in Recovery Mode and wipe cache partition

Even if the phone has a serious problem in its firmware, it should still be able to boot up in Recovery Mode successfully, after all, it’s Android’s fail-safe. So, if all other troubleshooting procedures failed, this must be the next thing you should do. We just need to find out if the phone can successfully bring itself to start in recovery mode because if not, then there’s not much you can do about it but bring it to the shop and let the tech handle the problem for you.

If successful, however, then you can try wiping the cache partition which will delete all system caches. The firmware will then replace them when the phone boots up. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little more time booting up since it will rebuild the caches that were deleted so wait for it. If, however, it’s still stuck in boot loop after this, then you have no other option but to do the reset.

Step 5: Perform the Master Reset on your phone

Assuming your phone could successfully boot up in Recovery mode but wiping the cache partition didn’t fix the problem, then you should try resetting it. But remember, you would lose everything that’s stored in your phone’s internal storage including your files, apps, contacts, messages, etc. when you do this, so it’s up to you if you go with it or not. But for me, you don’t have much of a choice now because even if you let the tech handle it for you, the first thing he would do would be to reset it. If you want to go with it, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Nexus 6P that slowed down and keeps restarting on its own [Troubleshooting Guide]

The #Huawei Nexus 6P (#Nexus6P) is among the best smartphones in the market today packing up really impressive hardware specs and the latest Android firmware. Owners expect a lot from it that’s why it’s so disappointing to see it struggling to open apps or perform common tasks.

Nexus-6P-slow-rebooting

Slowing down and random reboots are two of the most common performance-related problems reported by owners. In this post, I will tackle these two issues and will provide you with troubleshooting procedures that work.

Before we jump into our troubleshooting, make sure you visit our Nexus 6P troubleshooting page if you got a different issue with your phone. We list down every problem we answer in that page so try to find ones that are similar or related to yours. You can also contact us by completing our Android issues questionnaire and giving us more information about the problem.

Troubleshoot Nexus 6P that slowed down

There are several factors that may lead to the slowing down or random reboots of a smartphone. In Nexus 6P’s case and based on testimonies of users who encountered this problem, apps are a common cause and then corrupt files like caches and data. We will have to look into these things and eventually bring the phone back to its usual performance. That being said, here are the things you should do…

Step 1: Isolate the problem immediately

First, let’s assume that your apps have something to do with this problem so we need to know if the apps that cause it are pre-installed or third-party ones. We can only do that by booting your Nexus 6P in safe mode, which puts the device into diagnostic state wherein only basic apps and services are running. Here’s how you start your phone in safe mode:

  1. Power down your Nexus 6P.
  2. Press the Power button to turn it back on.
  3. Once the Google logo appears on the screen, press and hold the Volume Down button.
  4. Once the logo animation end, release the Volume Down button and your device will start in safe mode.
  5. You will then see a box at the bottom of your screen that shows “Safe mode.”

After the phone has booted up in safe mode, continue using it and keenly observe its performance. It’s expected that it will perform better in this state than in normal mode so there should be a noticeable difference on the fluidity of its responses to your commands and pre-installed apps opens faster. If such is the case, then the problem can be in the downloaded apps. The thing is we really can’t pinpoint which one is causing the problem. Therefore, you need to disable or uninstall recently installed apps until you can find the one that’s causing the problem.

Step 2: Delete old system caches

If the phone is still performing poorly in safe mode, then it’s obvious that the problem is with your pre-installed apps or with the firmware itself. We really cannot go after pre-installed apps since we can only do so much to them, besides, they’re embedded in the firmware so it’s wiser to just go after the firmware than them. In this case, the next thing you have to do is clear the system cache especially if you recently updated your phone to a newer firmware. Here’s how…

  1. Press and hold the Volume Down button first and then press and hold the Power key.
  2. Once you see some information on the screen, release the buttons.
  3. The Phone will boot into Bootloader Mode.
  4. Using the Volume buttons, highlight Recovery Mode.
  5. Press the Power key to confirm you want to boot into recovery mode.
  6. An Android with exclamation mark will be displayed on the screen.
  7. Press and hold the Power key and then press and hold Volume Up.
  8. The recovery options will soon appear on the screen.
  9. Highlight ‘wipe cache partition’ option using the volume keys.
  10. Press the power key to confirm you want to wipe the cache partition.
  11. Highlight ‘Yes’ option and then hit the power key again to select it.
  12. Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.

Wiping the cache partition always works that is if the problem is with corrupt system caches. But if the problem isn’t with the caches but with the data, then it’s a different story and we have a different procedure to take care of that.

Step 3: Give the phone fresh start

Wiping the cache partition sure is effective for firmware issues that occur after a firmware update but when it fails to fix a problem like this, then it’s safe to assume the issue isn’t with the cache but with the data. We cannot delete system data one by one so we really need to delete the in one go and there’s no better way to do that than the master reset but you need to backup your data and files before doing it.

  1. Press and hold the Volume Down button first and then press and hold the Power key.
  2. Once you see some information on the screen, release the buttons.
  3. The Phone will boot into Bootloader Mode.
  4. Using the Volume buttons, highlight Recovery Mode.
  5. Press the Power key to confirm you want to boot into recovery mode.
  6. An Android with exclamation mark will be displayed on the screen.
  7. Press and hold the Power key and then press and hold Volume Up.
  8. The recovery options will soon appear on the screen.
  9. Highlight ‘wipe data/factory reset’ option using the volume keys.
  10. Press the power key to confirm you want to reset the phone.
  11. Highlight ‘Yes’ option and then hit the power key again to select it.
  12. Wait until the device finishes the reset and then highlight ‘Reboot system now’ and press the power key.

Reset always fixes performance issues but it must always come as the last resort because of the hassle it causes when you backup your data, files, contacts, messages, etc. That’s the reason why we need to exhaust all possible solutions to the problem before resorting to a reset.

Slowing down is often a minor issue but random reboots may not. However, both of these problems can be fixed by the three procedures I cited here but when everything else fails, then you have to get the device checked by a technician.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J3 (2016) that keeps restarting [Troubleshooting Guide]

Being an entry-level device, we can expect that the Samsung Galaxy J3 may not be able to compete with the company’s flagships especially when it comes to performance. In fact, it is almost expected that after a few months of use, the device’s performance may slowly deteriorate until you did something about it.

In this post, I will tackle the issue involving the Galaxy J3 that keeps restarting on its own for no apparent reason. We have to look into the possibilities why this is happening and we have to rule them out one by one until we will know what the problem is all about. Once we have that information, we can formulate a solution that might fix the problem for good and prevent it from happening again in the future, so continue reading below.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Step-by-step guide to troubleshooting Galaxy J3 that keeps restarting

Problem: Hello guys. Just dropping by to see if you can help me with my problem. My phone is a J3 and I bought it brand new and I’ve taken care of it since day. Recently, however, it started to restart on its own. At first, it felt like it was just a glitch then it became daily and now it restarts many times a day and I’m sure you know how annoying that could be. Is there something I can do to fix this? Thanks in advance.

Troubleshooting: More often than not, frequent reboots initiated by the device are linked to a firmware issue. However, there are also other possibilities that may point to a different direction that’s why it’s necessary to troubleshoot your phone to know what exactly is the problem with it. In this case, this is what you have to do:

Step 1: Make sure it isn’t a battery issue

Constant reboots are often a sign of a failing battery because the power source is no longer stable. The good news is your J3 has a removable battery so you can actually check it physically to see if its form, somehow, shows abnormalities like lumps or leaks. So, in this step, this is what I want you to do:

  1. Remove the back cover and pull the battery out.
  2. Physically check for any signs of leaks.
  3. On a level surface, place the battery and flick it to see if it rotates freely, if so, then it has developed a lump and needs to be replaced. Do the same for the other side.
  4. If everything looks good, place it back in and then turn the phone on.
  5. Charge the device to see if it responds normally and shows the usual charging signs.
  6. Let the phone finish charging and then continue to observe if it still reboots even with a full battery.
  7. Be mindful of the percentage of the battery when it starts to reboot because if its performance changes when the battery percentage drops, it’s a battery issue.

Assuming there’s no problem with the battery and the phone charges fine, then move on to the next step.

Step 2: Restart your J3 in Safe mode and observe

We are still in the observation stage and booting in safe mode is necessary so that we can easily isolate if the problem is caused by one of the third-party apps or not. When in safe mode, all third-party elements are disabled, so naturally, if the problem is caused by them, the reboots won’t occur in this mode. This is how you start your Galaxy J3 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

This observation may last a day but continue using your phone while in this mode to know if it still reboots and if so, then you have to move on to the next step. However, if the phone can last a day without a reboot in this mode, then it’s one of some of the third party apps that’s causing the problem. You need to find those apps and uninstall them. You may have to uninstall more than one app and reboot your phone countless times to confirm if the problem still occurs.

Here’s how you uninstall an app from your J3:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Delete the system caches so they’ll be replaced

There are also cases wherein some of the system caches get corrupted and when it happens, various performance issues may occur including this one. So, to go about it, you have to delete those caches so that they will be replaced with new ones. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After this procedure, you have to continue your observation and if the reboots still happen, the next step is necessary.

Step 4: Backup important files and reset your phone

We are now at the stage wherein we have to know if this is a firmware or a hardware problem. A reset is necessary because it brings the phone back to its factory default settings so if the problem still occurs after the reset, there’s a big chance it’s a hardware problem, otherwise, the problem will be solved.

However, you will have to backup your important personal files and data as they will be deleted during the reset and also, make sure to disable the Factory Reset Protection (FRP) or anti-theft feature. Here’s how…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After this, follow these steps to reset your device…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, don’t install anything yet but continue observing your phone to see if it still reboots even if it’s running without any third-party interference. If so, then you should consult a technician already, otherwise, restore your data and apps but continue to observe your phone.

How to troubleshoot Galaxy J3 that randomly restarts on its own

Problem: There are times when my phone just reboots on its own regardless of what I’m doing. One instance of reboot occurred while I was texting, another happened while I was using Facebook. Other instances also occurred differently that’s why I’m certain that these reboots happen randomly and I don’t actually see a pattern. So, if you can give me advice as to what to do to fix this, that would be great.

Troubleshooting: It’s basically just the same as the first issue but the challenge here is that you can’t pinpoint the culprit or notice a pattern. So, to troubleshoot this issue, we have to assume first that it’s the apps that cause it. That said, here’s what I think you should do:

Step 1: Isolate the problem immediately

Again we have to assume it’s the apps that cause the problem considering the reboot occur while the user is doing something. So, we need to know if it’s a third-party that’s triggering it or a pre-installed one. Restart your Galaxy J3 in safe mode to be able to tell…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the problem is fixed in this mode, it’s confirmed one or some of them is causing it, so find each of the culprit and uninstall them.  However, if the phone still reboots even in safe mode, then it must have something to do with the firmware. Move on to the next step…

Step 2: Try to find out if the system caches have something to do with it

It’s always possible a corrupt cache is causing the phone to reboot randomly, so in this step, you have to delete all system caches. Doing so may fix the problem and will surely make your phone run faster and smoother.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

However, if the problem still occurs after this, then you need to reset your device.

Step 3: Bring the phone back to its factory default settings

At this point in our troubleshooting, it’s necessary to reset your phone to rule out the possibility that the problem is caused by some incorrect settings or corrupt system files and data. Of course, make sure to backup all your files before the reset.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From any Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Cloud and accounts.
  5. Tap Backup and restore.
  6. If desired, tap Back up my data to move the slider to ON or OFF.
  7. If desired, tap Restore to move the slider to ON or OFF.
  8. Tap the back key twice to return to the Settings menu, then tap General Management.
  9. Tap Reset.
  10. Tap Factory data reset.
  11. Tap Reset device.
  12. If you have screen lock turned on, enter your PIN or password.
  13. Tap Continue.
  14. Tap Delete all.

I hope that this troubleshooting guide can help you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J7 that keeps restarting [Troubleshooting Guide]

We’ve received quite a lot of complaints from our readers who have experienced frequent reboots with their devices. Among those phones is the Samsung Galaxy J7, a mid-range device with pretty impressive specs for its category and have received quite positive reviews from owners for its performance and design. It’s too bad, however, that it’s one of the devices that encountered this kind of problem. The thing is, it might be just a minor issue caused by some apps or it could be a serious firmware problem that needs your immediate attention.

In this post, I will be tackling this problem with the Galaxy J7 being the subject of our troubleshooting. It is imperative that we try to troubleshoot this problem as soon as possible as it may be a sign of a serious firmware issue not to mention it’s very annoying that you cannot use your phone to its full potential because it reboots when it wants to or if the problem is triggered. We will have to look into some possibilities and try to rule out each one of them until we can pinpoint what the problem really is or what caused it. If we know the cause, we might have a good chance of solving it without any help from a technician.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Samsung Galaxy J7 starting to frequently restart without apparent reason or cause

Problem: My phone started to restart on its own and as far as I’m concerned, this phone hasn’t suffered any physical damage or any sort of liquid damage so I’m a bit confused why it’s doing this. I noticed, however, that it kind of slowed down a bit and since then it started to restart randomly and it seems like it’s restarting more frequently each day. I can no longer use my phone like I used to because I don’t know when it would reboot. Help me please.

Troubleshooting: As of now, we don’t have a clue why your phone is randomly or frequently rebooting on its own so we have to troubleshoot it and here’s what you need to do:

Step 1: Use your phone while charging

We have to know if your phone would still restart when it has a stable power source. The purpose of this procedure is to find out if the battery is the problem. You know, slightly damaged batteries are unstable and while they may still be able to power up your device, reboots may occur when they start to fail. So, we have to give your phone a stable power source and continue using it to know if it reboots when it’s plugged in because if not, then it’s a battery issue and you may have to buy a new battery so you can continue using your phone without any disruption. That’s one of the good things with this phone because it has a removable battery and you don’t need a technician to replace it.

Step 2: Use your phone while in safe mode

Assuming your phone charges fine when plugged in but it still reboots, then you need to know if one of the third-party apps you installed is causing the problem. You have you reboot your J7 in safe mode to  temporarily disable all third-party elements, here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the phone doesn’t restart on its own in safe mode, then it’s confirmed that one of the apps you installed is causing the problem. If you have installed an app you suspect is causing this problem, then find it, clear its cache and data and if that won’t work, then you have to uninstall it.

How to clear app cache and data on Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

However, if the problem still persists even in this mode, then your third-party apps isn’t the cause of the problem. Move on to the next step…

Step 3: Reboot phone in recovery mode and wipe cache partition

Assuming the phone still reboots in safe mode, we have to go after the firmware and first thing you should do is delete all possible corrupt system caches. You can do so by booting your phone up in Android system recovery and then wiping the cache partition. While it may delete all the caches, don’t worry, they will be replaced with new ones when the phone reboots. Here’s how you wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It would take a little bit more time to reboot but wait for the phone to become active and then continue using it and be keen in observing it to see if the phone still reboot on its own. If the problem still remains after wiping the cache partition, then you should do the next step.

Step 4: Backup files and data and reset your phone

Now, it’s time to reset the phone, assuming all other procedures failed. You will lose all your files and data so make sure you back them up before the reset. After backing up, disable the Factory Reset Protection so you won’t be locked out of your phone after the reset. Here’s how you disable FRP:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now that it’s disabled, follow these steps to reset your phone through Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting helps.

Samsung Galaxy J7 started to keep rebooting after a firmware update

Problem: First of all guys, I’ve been following your blog since 2014 when I bought a Note 5. I upgraded to Note 7 but then the battery problem strikes so I have to buy this much cheaper phone, Galaxy J7. So far I’ve been enjoying this phone until recently when it started to reboot on its own. I think there was an update I downloaded and installed but I’m not really so sure. But anyway, it reboots without warning. The screen would just turn black and come back up again and works normally. Then later on, it would reboot again and the same thing happens. I’m not new to Android but I just want to be sure what I do won’t mess up my phone any further that’s why I’m asking for your help guys. Thank you.

Troubleshooting: If you’re positive enough that this problem started after a firmware update, then we first have to look into the possibility that maybe it’s caused by some corrupt data, then we go to other possibilities after we’ve ruled that out without resulting any favorable effects. Here’s what you have to do in this case:

Step 1: Immediately delete all caches of previous firmware

It’s the firmware’s job to create system caches it uses to make the performance of your device smoother. However, firmware updates may often corrupt those files or make them obsolete. In which case, you just have to delete all of them so that the new firmware will create new files that are completely compatible with it and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the phone still randomly reboots after this, then you have no other choice but to move on to the next step.

Step 2: Backup your files and data, Factory Reset your phone

It’s a firmware-related issue that started after an update. We don’t have to look into a possibility that some of the apps are causing the phone to reboot especially if the phone was working fine prior to the update. At this point, you simply just have to backup your files and data especially ones that are stored in your phone’s internal storage and then reset your phone. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

After the reset and the phone still restarts, then you’ve installed a bad update. The firmware has to be re-installed to make your phone work without a hitch, however, you will need an authorized technician to re-flash the firmware so the warranty won’t be voided.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S8 that keeps restarting [Troubleshooting Guide]

When a high-end phone like the Samsung Galaxy S8 starts restarting on its own, it’s already a sign of a more serious firmware issue, although we cannot be sure of that. Since we started providing technical support to our readers, we’ve encountered like kind of problem a lot of times already and there were cases wherein a hardware problem also resulted to his kind of issue. There were also situations wherein third-party apps are among the causes why a phone reboots randomly.

In this post, we will walk you through in troubleshooting your device that started to randomly reboot without apparent reason. We will try to look into each possibility and rule each one of them until we can pinpoint what the problem really is and whether or not we can do something about it. If ever the problem has something to do with the hardware, then we cannot guarantee a fix since such kinds of problems would mean unit replacement. So, if you own this phone and are currently bugged by a similar issue, continue reading below so you would know what to do.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy S8 that keeps restarting

The purpose of this troubleshooting guide is for us to know if the problem can be fixed without any intervention from the technician to save the owner from a lot of troubleshoot going back to the store especially is the problem is minor. However, if we find out the problem cannot be fixed on our end, then you should bring it back to the store as soon as possible to have it replaced.

Before we jump to our troubleshooting steps, here’s one of the messages we received from our reader that best describes this problem:

“Hi guys! My phone is an S8, I bought it last month and it’s been with me for more than 3 weeks already. I was really enjoying and all its new features but then suddenly, the phone turned off on its own. When I tried turning it on, it worked only to reboot after a few hours. Since then it keeps on rebooting every hour or so; it’s actually random and I don’t know why it’s doing this. I’m starting to worry about it considering the fact I bought it for several hundred dollars. I just want my phone to work perfectly again, can you help?”

Troubleshooting: It does sound like an issue with the firmware but we really can’t be sure until we troubleshoot. So, here’s what you should do…

Step 1: Run your phone in Safe mode and observe

We are still in observation stage and it’s very important as it will give us an idea what the problem is all about. Knowing the root cause is almost fixing the problem. So, I need you to reboot your phone in Safe mode so that all third-party apps will be temporarily disabled. This way, we can isolate the problem to know if one of those apps is causing the issue or if it’s a problem with pre-installed apps and the firmware. This is how you start your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

While in this mode, observe your phone closely to know if it still restarts on its own without apparent reason. If so, then skip to step 3, but if the reboots disappeared, then you should move on to the next step.

Step 2: Find the apps that are causing the problem and uninstall them

You only have to do this if the phone doesn’t reboot while in safe mode. It’s because it’s clear enough that one or some of the third-party apps is causing the problem. These applications are actually ones you downloaded from the Play Store or manually installed. If you have already an app in mind, then try to clear its cache and data first to reset it and if that won’t work, you have to proceed with uninstallation.

How to clear app cache and data on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Boot your phone up in Recovery mode and wipe cache partition

Assuming your phone still restarts on its own while in safe mode, then the third-party apps have nothing to do with the problem and we might be looking at a possible firmware issue. So, the next thing we have to do is try to delete all system caches so they will be replaced with new ones.

We often have access to system caches but even if we do, we still can’t determine which file is corrupt and which isn’t. Needless to say we cannot delete individual system cache, therefore, we just have to delete all of them at once so they’ll be replaced. To do that, you just have to reboot in recovery mode and wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After this, you just have to observe your phone again to know if it still reboots on its own and if so, then you have no other choice but to do the next step.

Step 4: Backup your files and data and reset your phone

That’s right, it’s time to reset your phone since all other procedures failed to address the problem. However, you must make a backup of your important files and data as they will be deleted during the reset. Depending on the amount of data you saved in your phone, it may take 15 minutes to an hour to finish backing up. But after that, don’t forget to disable the Factory Reset Protection (FRP) so that you won’t be locked out of your phone. This is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

If you’re ready to reset your phone, then follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your Galaxy S8 from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

Step 5: Bring the phone back to the store

After the reset and your new phone is still restarting on its own, then you have to bring it back to the store so that you can request a replacement in case the technician cannot fix the problem. You may be given a brand new replacement unit but everything will be subjected to validation and you may be asked several questions regarding your device and how you used it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 that keeps freezing & restarting after Android 6.0.1 Marshmallow update

The Samsung Galaxy S6 (#GalaxyS6) has just received the new Android 6.0.1 #Marshmallow, otherwise known as Android M, update and while it many owners have been excited about the new update, some were disappointed after they’ve installed it as it seemed to have brought or caused new problems rather than fix pre-existing ones.

Galaxy-S6-keeps-rebooting

Among the most commonly reported issues after the major firmware update are frequent freezing, random reboots and being stuck during boot up. I will address these issues in this article and I hope that the troubleshooting procedures I present here will be helpful for you.

Before going any further though, if you have other concerns, visit our troubleshooting page. It contains hundreds of questions, problems and solutions you can use to try to fix your problem. You may also contact us directly by completing this questionnaire accurately.

Problems

“Hi guys. I just got my Galaxy S6 updated but instead of fixing the previous issues, it made them worse. Before the update, my phone already used to hang or freeze and after the update, it still freezes but now it’s very slow that randomly restarts on its own. The update is the Marshmallow one and I was actually so happy upon receiving the notification only to find out that it brings more problems. Can you help you, please?”

“I have a Galaxy S6 and it just have been updated to the next Android version. Just like before, the phone rebooted after an update but it wasn’t successful as it got stuck on the logo. I already tried rebooting it many times to no avail. I hope you can provide a solution to this because I really am out of options on what to do. Thanks guys!”

Possible Causes

It is apparent that the new firmware update messed up your phone for you but the most common causes are the following:

  • Corrupt caches
  • Corrupt data
  • Third-party apps compatibility issues
  • Battery issues (random reboots)

Step-by-step Troubleshooting

It’s just a minor problem but if you’re not careful, you may end up losing all your data, file, pictures, videos, etc. So, I will guide you through troubleshooting this problem by ruling out one possibility at a time and we’ll start with the safest procedure:

Step 1: Try booting your Galaxy S6 in safe mode

One of the possibilities I mentioned is that some of the third-party apps have compatibility issues, thus, it’s possible that some of them may be crashing causing freezes, random reboots or being stuck during boot up. So, you need to boot your phone in safe mode to isolate the problem:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In safe mode, if the symptoms of the problem still exist, then it’s almost certain that it’s a firmware issue. So, proceed with the next step.

Step 2: Try deleting all system caches

If some of the system caches are corrupt or incompatible with the new firmware, the device may not boot up properly and I mean either it gets stuck, boots up too long or keeps freezing once booted up completely. In other words, your phone would be useless. In this case, this is what you need to do:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

This procedure is almost the same as the reset only that your data won’t be deleted. So, you don’t have to go through all the hassles of backing up your files. However, if the problem remained after doing it, then you have no other option but to reset  your device.

Step 3: Perform the master reset through recovery mode

Minor firmware issues can always be fixed by performing a reset and since you cannot access the Settings menu, then you need to do it through the recovery mode. But please note that after you reset your phone, you may trip the Factory Reset Protection since you haven’t removed your Google account and disengaged the screen lock. You won’t have any problem with it if you knew your Google account (username and password).

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 4: Seek help from a technician

If all of these procedures failed to fix the problem, then it’s more than just a minor firmware issue. The update process may have been interrupted, somehow, and the phone cannot boot up successfully due to lacking or corrupted files.

If you are savvy enough to flash the firmware to your phone, then you can do so by using Odin and a computer. Otherwise, visit a local shop and let the technician do it for you.

Related Problems

Q: There was an update that I downloaded yesterday but after that the phone just keeps freezing. My Galaxy S6 is still 3 months old and it’s now acting like this. I already tried restarting it but the problem remained. Is it possible to restore the previous Android version?

A: Yes, it is possible to restore the previous firmware version but that’s not the solution to this problem. In fact, you may end up with more problems if you re-installed the previous firmware. I suggest you follow step 2 and 3 to fix this issue.

Q: The problem is my phone became so slow after the Marshmallow update. I already tried wiping the cache partition but the problem still exists. What else do I need to do to bring the phone back to its original state?

A: Reset. I think that’s the only thing that could fix this problem. Follow instructions in step 3.

Q: After the update, my Galaxy S6 got stuck on the logo. I already tried the forced reboot you suggested in one of your pages but it’s still stuck on the Samsung logo. I tried leaving it for a few hours but it just drained its battery and heated up because the screen was always on as if it was booting up but it wasn’t. Is there anything I can to fix this problem?

A: Yes, there is. Try wiping the cache partition. If that won’t work, then you really need to reset your phone. However, I suggest you follow the troubleshooting from step 1 through 3.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that keeps restarting [Troubleshooting Guide]

When a smartphone with pretty impressive specifications like the Samsung Galaxy S8+ won’t turn on, then we can say that it could an issue with the hardware but if it keeps restarting, then there’s a possibility that the issue is with the firmware. However, we cannot pinpoint what the problem is if we don’t troubleshoot.

So, in this post, I will walk you through in troubleshooting your Galaxy S8 Plus smartphone that randomly or keeps rebooting on its own. We have to look into some possibilities that might be causing this problem and when we can gather more information as to the cause, we might have a shot at fixing the issue without any help from a technician. Although, I would still suggest that you bring the phone back to the store if the problem is more than just freezing.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Steps to troubleshoot Samsung Galaxy S8+ that keeps restarting

The purpose of this guide is for us to determine if this problem can be fixed by basic troubleshooting because if so, then there’s no need for you to go back to the store, however, you need to continually monitor your phone for any signs of problems that may have occurred in the background. On the other hand, if the problem cannot be fixed by this troubleshooting guide, then you have no other choice but to bring your phone back to the shop and have it replaced. Now, here’s what you have to do:

Step 1: Start your Galaxy S8+ in Safe mode and observe if it still restart

This will tell us if the frequent restarts are caused by one or some of the apps your downloaded and installed because if they are, then we can fix the problem without any help from a technician, which would save you from the hassle of describing the problem and waiting in line for hours. Now, here’s how you run the phone in safe mode or diagnostic state…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While your phone is in this mode, try to observe if it still reboot on its own because if so, then the issue might be with the firmware itself. In which case, move on to the next step. On the other hand, if the reboots stopped, then it’s confirmed that one or some of the third-party apps is causing the problem. The next thing you have to do is find the app that’s causing it. You may begin your search from apps you installed shortly before this problem started, once found, clear their caches and data or you may uninstall them directly.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

To uninstall an app, follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

You may have to reboot your phone every time  you uninstall an app to confirm if the problem is fixed or not. And please note that this process alone may consume your day as the phone may not immediately reboot after you installed an app that’s why close monitoring is a must.

Step 2: Delete all system caches as some of them may be corrupt

We are not sure if the problem is with the caches but considering it can also cause this kind of problem, it’s better that we rule it out assuming that the problem still persists even if the phone is run in Safe mode.

System caches are temporary files created by the firmware that will help in smoothly executing commands and processes. When they’re corrupted, the phone may experience performance-related problems such as lagging, freezing, random restarts and even shutdowns. When deleted, however, the system will create a new batch of files to replace them, in other words, it’s recommended you delete the caches from time to time so they’ll be replaced with new ones.

You don’t have access to individual caches but even if you did, you won’t be able to tell which file is corrupt and which isn’t. So, the best thing you can do is start your phone up in Recovery mode and then wipe the cache partition from there. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for the phone to reboot after wiping the cache partition but wait for it until it becomes active before using it. After which, observe to see if it would still restart on its own and if it does, then move on to the next step.

Step 3: Backup your files and data and do the Master Reset

If the phone still reboot on its own after wiping the cache partition, it means the problem is with the firmware but it’s more than just corrupt caches. There’s could  be a more serious reason why the phone is acting like this.

At this point, actually, I would suggest you bring the phone back to the store and have it checked or replaced, however, you need to make sure your personal files, data and other information that may compromise your privacy are deleted. So, I need you to do the reset just before you go but just before the reset, make sure you disable the anti-theft feature of your phone to avoid you being locked out after the reset. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After disabling this feature, follow these steps to reset your device…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone via Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, closely observe your phone to know if it still restarts. I suggest you don’t restore your files and data, instead check if the phone can run continuously without being bothered by the random reboot.

Step 4: Send or bring the Galaxy S8+ back to the store and have it checked

If the problem still persists after the reset, then it’s time you let the technician check the phone for you. While some stores may immediately replace the problematic phone with no questions asked, others need their technicians do some tests to make sure the problem isn’t caused by the user’s negligence.

If found that the problem is due to manufacturing problem, it will be replaced but this also depends on the policies of your provider or store where you bought it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that keeps restarting on its own [Troubleshooting Guide]

More often if your phone is suffering from a firmware problem, its performance will be the first to be affected and among the most common symptoms are sluggishness, frequent freezes and lags, random reboots and shutdowns. These problems need to be addressed immediately as they affect the normal operation of your device. Needless to say, you may not be able to use your phone normally if one of them keeps happening.

In this post, I will tackle the reboot issue with the Samsung Galaxy A5 being the subject of our troubleshooting. We will consider every possibility and rule them out one by one until we arrive at a point wherein we can easily determine what the problem with the device really is. Once we know more about the problem, we can try to formulate a solution that might fix it and prevent it from happening again in the future. If you have a phone like this and are currently bugged by a similar problem, continue reading this post as it may help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot your Galaxy A5 that keeps rebooting on its own

Random reboot problems are often a sign that your phone is experiencing a firmware issue and whether it’s serious or not, we are yet to know. There were cases wherein third-party apps are the ones causing the problem because they keep on crashing, eventually, the phone would reboot as there are services running in the background that use up too much resources and creating conflicts in the system.

There is of course a possibility that this problem has something to do with some of the hardware components of the phone. For instance, if the battery is not functioning well, it might trigger the phone to restart especially if the power supply is disrupted.

We will use a deductive troubleshooting method to be thorough. We don’t want to miss anything important here but we also want to make it easier for you to fix this problem without compromising the safety of your files and data. With all that being said, here’s what I suggest you do about this problem:

Step 1: Charge your phone and continue using it

Do this procedure even if your phone has enough battery left because we are not simply charging your phone but we’re trying to find out if the random reboots still occur even if your device has a stable power source, in this case the charger. Assuming your phone works fine and doesn’t reboot on its own while plugged in, then it means the problem is with the battery and since your A5 does not have a removable battery, you can’t just buy a new battery and replace it by yourself; you need a technician to replace the battery so as early as now, you bring the phone to the shop and let the tech handle the problem for you.

Step 2: Run your phone in Safe mode and observe

By starting your phone in this mode, you’re actually temporarily disabling all third-party apps. We need to find out if one or some of those apps is causing the problem because if they do, then the problem can easily be fixed; just get rid of those apps and the problem will be gone. You only have to do this if your phone is still rebooting on its own even if it’s charging or plugged in.

Here’s how you start your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Continue using your phone while in this mode just to see if it would still reboot even with all third-party apps disabled. Assuming the reboots don’t occur, then one or some of the apps you installed must be causing the problem. If you don’t have a clue as to which app is the culprit, then try updating apps that need to be updated first. It’s a necessary procedure considering the fact that compatibility issues are the most common reason why apps crash. Here’s how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If, however, you already have some apps that you suspect are causing the problem, then proceed to clearing their caches and data or even uninstalling them to see if the problem gets fixed. You may have to reset and uninstall more than one apps so make sure to sync them with your account to backup your progress and data before you reset or uninstall them.

How clear apps caches and data on Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If the reboots continue even your phone is in safe mode or even after you did all these procedures, then move on to the next step.

Step 3: Delete all system caches so that they will be replaced

We will now look into a possibility wherein this problem is caused by some corrupt caches. These temporary files are created and used by the system to make your phone run smoothly. When deleted, the system automatically creates new ones to replace them but when they get corrupted, that’s when the phone encounters performance-related issues like random reboots and the like. Let’s rule out this possibility that perhaps this problem is caused by some corrupt caches. So, take time booting your phone in recovery mode and wiping the cache partition so Android will create new files. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still occurs after this procedure, then you have to resort to a more general troubleshooting procedure that has a higher probability of fixing this problem–master reset.

Step 4: Backup important files and data, then reset your phone

Your phone can still boot up successfully and you may still be able to use it normally until the problem occurs. You may still be able to make a backup of your files and data because they will be deleted when you reset your phone and you may not be able to restore them after. After the backup, make sure to take note of your Google ID and password or better yet, disable the Factory Reset Protection (FRP) of your phone so that you won’t be locked out.

How to disable FRP on Galaxy A5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to do the Master Reset on Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you regain your phone’s performance.

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