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How To Fix HTC U12+ Does Not Turn On

The #HTC #U12+ is a premium Android smartphone released last year which offers several outstanding features to consumers. This device sports a 6 inch IPS LCD display which is great to use for viewing various multimedia content. Under the hood is a snapdragon 845 processor which when combined with 6GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the HTC U12+ does not turn on issue.

If you own an HTC U12+  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix HTC U12+ Does Not Turn On

Problem: Hello, I am having trouble turning my HTC U12+ on. This morning I went to unlock it and the screen would not power on. After attempting to turn on the device several times, I concluded that maybe the phone was dead. However, this was not true as I charged it completely last night. So, I went and plugged it back to the charger and attempted to turn on the device again and it would not power up still. Then I decided it might be the charger so I tried a power bank and it was “charging”. It showed that it was at 96% but when I attempted to power the phone, the screen went black and would not turn on. I then went to unplug it from the power bank but the phone did not want to let go of the power bank (I’ve never experienced this before when using the power bank). When I managed to unplug it I noticed the charging port on the phone smelled like it was burned. I am not sure but I’m leaning towards the battery burnt out? The charging port itself seems like it was damaged (almost like it exploded?). The phone is still intact so I’m not sure what to think. I am sorry for the long message but I’m hoping to figure out the problem and getting it resolved as I have a lot of personal information and pictures on my device that I would not want to lose. Thank you in advance.

Solution: From the way you described the problem this already looks like it is caused by a faulty hardware component. There are however a couple of troubleshooting steps you can perform first before bringing the device to a service center.

You should first clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port. Once this is done charge the phone using a charging cord and wall charger that has been tested to work on another device.

Once the battery has sufficient charge perform the following steps listed below.

Perform a soft reset

The first thing you need to do in this case is a soft reset which is usually performed when the phone is unresponsive but should also apply in this case as the software will be refreshed.

  • If the display is off, press the POWER button to turn it back on.
  • Press and hold the POWER button, and then tap Restart.

Check if the phone will turn on.

Start the phone in Safe Mode

There are instances when an app you downloaded can cause issues on the device. If an app is not properly optimized it might use up a lot of battery life causing this battery drain problem. To check if it is an app that is causing the problem you should try to start the phone in Safe Mode.

  • Turn off the phone.
  • Press the POWER button to turn the phone on.
  • When you see the HTC logo on the screen, press and hold VOLUME DOWN until you see Safe mode at the lower portion of the screen.

If the phone turns on in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn the phone Off
  • Press and hold “Volume down” then press and release “power”
  • After the black screen with red and blue text, release the volume key
  • In the menu, press “Volume down” repeatedly to highlight “Reboot to bootloader”
  • Press “Power” to select the option
  • In the bootloader menu, use “Volume down” to highlight “Boot to Recovery Mode” and press “Power”
  • Once in Recovery, press “volume down” to highlight “Wipe cache partition” and press “Power” again to confirm
  • At the “Reboot system now” highlight press “Power”

Try to check if the issue still occurs.

Factory reset the phone

One last troubleshooting step you should do is a factory reset which will revert your phone back to its default settings. Take note that your phone data will be deleted in the process.

  • Turn off your phone by pressing the Power key for a few seconds.
  • Press and hold “Volume down” then press and release “power”
  • After the black screen with red and blue text, release the volume key
  • In the menu, press “Volume down” repeatedly to highlight “Reboot to bootloader”
  • Press “Power” to select the option
  • In the bootloader menu, use “Volume down” to highlight “Boot to Recovery Mode” and press “Power”
  • In this mode select “Wipe data / Factory reset” by using Volume keys to scroll down and the Power button to confirm that.
  • Then choose “Yes–delete all user data” and press the Power key once.
  • When Recovery Mode pops up select “reboot system now” with the Power button.

Once the reset has completed do not install any apps in your phone just yet. Try to check first if the phone turns on. In case it does not then this could already be caused by a faulty hardware component, possibly by a damaged battery. The best thing to do right now is to bring the phone to a service center and have it checked.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix HTC U12+ Fast Battery Drain When Using Mobile Data

The #HTC #U12+ is a premium Android device released last year that makes use of a patented Liquid Surface design that is IP68 certified. This phone has a 6 inch Super LCD6 display which is great to use for viewing various multimedia content. It uses a dual rear camera system, 12MP+16MP while under the hood is a Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the HTC U12+ fast battery drain when using mobile data issue.

If you own an HTC U12+  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix HTC U12+ Fast Battery Drain When Using Mobile Data

Problem: Hi, I have an HTC U12+ with rapid battery drain. It seems to be mostly only when using data or GPS, but it will drop from 100% to 0% in less than a half hour. The battery used to be able to last a full day, even with moderate data usage and GPS. The phone was purchased factory unlocked in October, 2018. It is currently running android version 8 . Tried updating to the new software version hoping it would fix the issue but it did nothing. I have tried factory resetting, using safe mode, uninstalling all apps not needed, turning down screen brightness, disabling apps from running in the background, charging new battery for 3 cycles after factory resetting phone, using high speed charge cable. Nothing has worked so far. The battery will drain even if the phone is not in use. The only time I can get the battery to last a full day is if it’s in airplane mode. Battery also lasts quite a bit longer if I just turn off the data, but it’s not useful to me to have the data off. The phone will also just kill itself and turn off suddenly sometimes when it reaches below 10%. Sometimes it will get really hot and reboot itself a bunch of times until I take the battery out. Could there be an internal part that just needs to be replaced?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

While this appears to be caused by a faulty battery already there’s a possibility that it is caused by a software glitch which we will be trying to check. Follow the troubleshooting steps listed below which are recommended for this particular problem.

Perform a soft reset

The first thing you need to do in this case is a soft reset which is usually performed when the phone is unresponsive but should also apply in this case as the software will be refreshed.

  • If the display is off, press the POWER button to turn it back on.
  • Press and hold the POWER button, and then tap Restart.

Check if the issue still occurs.

Start the phone in Safe Mode

There are instances when an app you downloaded can cause issues on the device. If an app is not properly optimized it might use up a lot of battery life causing this battery drain problem. To check if it is an app that is causing the problem you should try to start the phone in Safe Mode.

  • Turn off the phone.
  • Press the POWER button to turn the phone on.
  • When you see the HTC logo on the screen, press and hold VOLUME DOWN until you see Safe mode at the lower portion of the screen.

If the battery drain issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn the phone Off
  • Press and hold “Volume down” then press and release “power”
  • After the black screen with red and blue text, release the volume key
  • In the menu, press “Volume down” repeatedly to highlight “Reboot to bootloader”
  • Press “Power” to select the option
  • In the bootloader menu, use “Volume down” to highlight “Boot to Recovery Mode” and press “Power”
  • Once in Recovery, press “volume down” to highlight “Wipe cache partition” and press “Power” again to confirm
  • At the “Reboot system now” highlight press “Power”

Try to check if the issue still occurs.

Factory reset the phone

One last troubleshooting step you should do is a factory reset which will revert your phone back to its default settings. Take note that your phone data will be deleted in the process so make sure to create a backup copy before proceeding with this.

  • Turn off your phone by pressing the Power key for a few seconds.
  • Press and hold “Volume down” then press and release “power”
  • After the black screen with red and blue text, release the volume key
  • In the menu, press “Volume down” repeatedly to highlight “Reboot to bootloader”
  • Press “Power” to select the option
  • In the bootloader menu, use “Volume down” to highlight “Boot to Recovery Mode” and press “Power”
  • In this mode select “Wipe data / Factory reset” by using Volume keys to scroll down and the Power button to confirm that.
  • Then choose “Yes–delete all user data” and press the Power key once.
  • When Recovery Mode pops up select “reboot system now” with the Power button.

Once the reset has completed do not install any apps in your phone just yet. Try to check first if the battery drain issue still occurs. In case it does then this could already be caused by a faulty hardware component, possibly the battery. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to capture screenshots on HTC U12+

Unlike traditionally designed smartphones, the HTC U12+ lack Power and Volume buttons to facilitate capturing of screenshots using hardware buttons. HTC has to come up with creative ways to allow a user to make screenshots. While a bit non-conventional, capturing screenshots on an HTC U12+ is pretty easy. Learn how to use the four ways below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Three ways to capture screenshots on HTC U12+

There are three methods that you can use to make screenshots on HTC U12+. Check out the steps for each one below.

Method 1: Capture screenshots on HTC U12+ using Power button and onscreen Home button

This is the easiest and most convenient method that we recommend. It doesn’t require you to open something up. It’s fast, effective, and simple to do.

Here’s how it’s done:

  1. Prepare the screen or app you want to capture.
  2. Press and hold the POWER button until your phone vibrates
  3. Then, tap the virtual Home button (O) on the Navigation Bar while still pressing the POWER button.
  4. Your screenshot should be saved in your device’s gallery.

Method 2: Capture screenshots on HTC U12+ using Screenshot button

Another way to capture screenshots on this device is through the use of the Screenshot button. Like the first method, this one features a simple button that you can tap. It’s also fast and easy although you’ll have to open the Navigation bar to do it. Below are the steps to do this method:

  1. Prepare the screen or app you want to capture.
  2. Swipe the on-screen navigation buttons to the left and you should see several new icons.
  3. Select the screen capture button (the one that looks like a phone).
  4. After tapping on that icon, your screenshot should be saved in your device’s gallery.

Method 3: Capture screenshots on HTC U12+ using Google Assistant

The last method to use for screenshots is with the help of Google’s own assistant. Google Assistant can do a number of tasks on your device and one of them is to assist in capturing screen image. If you don’t know how to use it, find out the steps below.

  1. Prepare the screen or app you want to capture.
  2. Tap and hold the virtual Home button (O) on the Navigation Bar to launch Google Assistant. Alternatively, you can say “Ok/Hey Google” to open the Assistant.
  3. Once Google Assistant is active, you can then say “Take a screenshot.” If you don’t want to say the command, you can opt to type it instead.
  4. Your screenshot should be saved in your device’s gallery.

Any of the methods below should help you in your quest to make screenshots. Let us know in the comments below if these help.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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How to Screenshot on HTC U12 Plus (HTC U12+)

Learning how to capture screenshots on HTC U12+ can come handy for you in some situations. Know the two methods on how to do it below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to screenshot on HTC U12 Plus (HTC U12+) using the hardware buttons:

  1.  Open the application/screen which you want to take a screenshot of.
  2. Now press and hold the Volume Down and Power buttons together.
  3. You will see a quick animation and hear a feedback sound that will show that a screenshot was just taken.

How to screenshot on HTC U12 Plus (HTC U12+) by setting up Quick Settings:

  1. Pull down the Status bar to access Notification panel. The Quick Settings bar should be shown below the status bar.
  2. Click on the Tablet with Pencil button (Edit). This will show you all the existing buttons as well as hidden ones which you can manually add.
  3. Find the “Screenshot” button and drag it alongside the existing buttons. Click “Done” to save your changes. Now whenever you double drag your status bar, the screenshot button will be shown.
  4. Go to the screen you want to capture. Double drag from the status bar, click the “Screenshot.”

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Play that won’t load properly, keeps crashing on your HTC U12/U12 Plus [Troubleshooting Guide]

Most people wouldn’t realize the value of apps like Google Play Store until they find out that it’s not working as expected. And what’s even worse is that other apps-related operations from downloads and installations to updates are likewise adversely affected. Thus, you need to do and try some ways to fix the problem and get Google Play back up and running properly again.

Tackled in this post is a pertinent issue on the HTC U12/U12 Plus Google Play app that suddenly won’t load or keeps crashing. Read on to find out what could have possibly caused such problem to occur and what possible solutions to try on your end.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with Google Play Services that keep crashing?

Before you troubleshoot software problems on your HTC U12/U12 Plus, check your Internet connection. Online apps like Google Play won’t be able to work as intended if your device is going through some network connectivity issues from intermittent to no Internet connection at all. Try to browse through different websites and see if you have access. If you can access websites and pages but Google Play is still crashing or not loading properly, then go ahead and try these subsequent solutions.

First solution: Restart Wi-Fi connection then soft reset your phone.

The simplest way to restart your phone’s Wi-Fi internet connection is by turning Wi-Fi off and then on again. Another way is to toggle Airplane mode on and off shortly. Both these tricks can help get rid of minor software errors that may have caused random Wi-Fi drops or intermittent connection to the Internet. So here’s what you can try doing first:

  1. Swipe up from the Home screen then tap Settings.
  2. Select Network & Internet then Wi-Fi menu.
  3. Tap the Wi-Fi switch to turn Wi-Fi off and then tap the switch again to turn it back on.

You should see a list of detected wireless networks on the screen. Make sure the correct network profile is selected. Otherwise, disconnect then switch to or connect to the correct Wi-Fi network.

If you’re relying on mobile data for your phone’s Internet connection, check and ensure that Mobile data is enabled. You can access this setting from the Quick Settings panel of your phone. Just open the panel and then tap the Mobile Data icon to enable the feature, if necessary. If it’s already enabled, then toggle the switch to turn it off and then on again. Doing so can help refresh your phone’s data connection.

As mentioned earlier, you can also toggle the Airplane Mode icon to disable and enable wireless features of your phone at once. This can also be accessed through the Quick Settings of your HTC U12/U12 Plus.

Second solution: Clear cache and data for Google Play.

Clearing the cache and data of the Google Play allows the app to have a fresh start and help clear problems. Here’s how it’s done:

  1. Open the Settings app on your phone.
  2. Tap Apps & notifications.
  3. If necessary, tap to See all apps.
  4. Scroll down and tap Google Play Store.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app’s memory.
  7. Tap Clear Data to erase temporary data saved for the app.

Then launch the Google Play Store app again and try to see if it’s already able to load and work properly.

Clearing cache and data from Download Manager and Google Play Services can also help, so you should consider doing so if the problem continues after performing the aforementioned procedures.

If your Internet connection is fine, then you can also try to uninstall and reinstall Play Store updates by going to Settings-> Apps-> Google Play Store-> More menu-> select Uninstall updates then tap OK to confirm.

Third solution: Wipe cache partition on the phone.

App problems and errors can also be remedied by wiping cache partition on the phone. Doing so clears all temporary files and data that are stored as cache in the system folders or cache partition. Like app cache, system cache can also become corrupted and eventually caused certain apps or phone system to fail. Residual files from the apps you have uninstalled are also cleared in the process, thus helps your device run smoothly. To wipe cache partition on your HTC U12/U12 Plus, simply follow these steps:

  1. Turn off your phone completely.
  2. Press and hold the Power button and Volume Down button simultaneously for a few seconds.
  3. Release both buttons when the screen turns black with red and blue text.
  4. Press the Volume Down button repeatedly to scroll to and highlight Reboot to bootloader option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Boot to Recovery Mode option then press the Power button to confirm. This will prompt you with the Recovery options.
  7. Press the Volume Down button to highlight Wipe cache partition and then press the Power button to confirm.
  8. Wait until the Reboot system now option is highlighted then press the Power button to confirm and instigate device restart.

Re-attempt to load Google Play and see if it’s already able to do so. Continue to troubleshoot if it still doesn’t load or keeps crashing.

Fourth solution: Update phone software to the latest version available.

If you haven’t set your device to automatically install software updates, then you will need to check for updates manually. Your device must be connected to the Internet beforehand. Once connected, follow these steps to check for new updates to download and install on your HTC U12/U12 Plus smartphone:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap System.
  3. Select About phone.
  4. Tap Software Updates.
  5. Then tap Check Now.
  6. Wait for your phone to finish searching for new software updates and prompts you with an update notification if available.

Before downloading an update, make sure your phone has ample of memory space and at least 50 percent battery life. Then follow the onscreen prompts to carry out manual software update download and installation.

Fifth solution: Delete then re-add your Google account on the phone.

Before opting for a master reset, try to remove and re-add your Google account on your device. Doing so will eliminate account-related errors that caused conflict with the Google Play Store app’s operations. To remove your Google account from your HTC U12/U12 Plus, follow these steps:

  1. Open the Settings app.
  2. Go to Accounts under Personal section.
  3. Select Google then tap the account you want to remove.
  4. Tap More then select Remove account option.
  5. If prompted, enter your device’s pattern, PIN or password to continue.

After removing your Google account, reboot your phone and then re-add your account with these steps:

  1. Open Settings app.
  2. Go to Personal.
  3. Select Accounts.
  4. Tap Account then choose Google from the given options.
  5. Follow the onscreen prompts to add your account. Be sure to enter the correct account details.
  6. Open the Google Play Store app on your phone.
  7. Then tap the Menu icon (three horizontal lines).
  8. Find the name and email address of the account you’re using on the upper part of the screen.
  9. Then tap the Down Arrow to select the preferred account to use.

After successfully adding your Google account, restart your phone again and then try to launch the Google Play Store app to see if the problem is already gone.

Other options

Performing a factory data reset can be considered the next option to deal with persistent software problems that caused Google Play to act up or stop working on your HTC U12/U12 Plus. Or you may attempt to reach out to Google Support for further assistance in performing more advanced solutions or escalate the problem to your service provider/carrier for other recommendations.

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How to fix Camera app that stopped working on your HTC U12/U12 Plus, warning camera failed [Troubleshooting Guide]

Many people would consider camera specs among the key things to check before procuring a new smartphone. The more advanced camera features it offers the better. The HTC U12/U12 Plus device is among those that offer great camera features with a 12MP wide-angle camera and 16MP telephoto camera. It also sports some advanced camera features and presets such as ultraspeed autofocus, face detection, panorama, and bokeh mode to name a few.

Overall, it’s a great camera Android phone these days. But just like other great smartphones offering great camera specs and features, the HTC U12/U12 Plus camera app is also not free from random flaws. One of the most prevalent issues concerning the HTC camera is on the Camera Failed warning. It usually occurs when the camera app suddenly stops to work on the phone. Apparently, this could denote a software problem but may also be attributed to physical or liquid damage on the phone’s camera or other relevant components.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with camera that keeps failing?

The methods I demonstrate in this post are used to deal with software-related issues with the HTC U12/U12 Plus camera. Keep reading and feel free to refer to this walkthrough if ever you need some more inputs on how to deal with this issue.

First solution: End Camera app then restart.

If this is the first time you’re seeing the camera failed warning and first instance for the camera app to fail or stop working on your HTC U12/U12 Plus, then it’s likely just a random app glitch. To rectify the glitch, simply end or quit the camera app or any other background apps on your device. Here’s how:

  1. Press the Recent Apps key.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the Camera app’s preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After clearing the camera and background apps, re-launch the Camera app and then see if it’s already working properly this time. If it still fails and prompts the same camera warning, then continue to troubleshoot more complex software issues on the phone.

Second solution: Soft reset/reboot your phone.

Another simple solution you can try on is a soft reset or device restart. Doing so will help clear minor software errors that cause random apps problems to occur including those afflicting the phone’s camera application. Here’s how to soft reset your HTC U12/U12 Plus:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

If your phone becomes unresponsive as the camera app stops working, then performing a force restart would be necessary. It’s a simulated battery-removal process that is used to reboot a froze device.

  • To force restart your HTC U12/U!2 Plus, just press and hold the Power button until the menu appear then tap the option to Restart.

Both these methods don’t affect saved data on the phone so creating backups won’t be necessary.

Third solution: Clear app cache and data.

Caches are comprised of temporary files that are saved on every app or phone system. These files are essential for multitasking like when switching between various apps. However, keeping more apps running in the background may also cause conflicts especially when any of them gets corrupted or goes rogue. To clear this out, clear cache and data from your phone’s camera app with these steps:

  1. Open the Settings app on your phone.
  2. Tap Apps & notifications.
  3. If necessary, tap to See all apps.
  4. Scroll to and tap Camera.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app’s memory.
  7. Tap Clear Data to erase temporary data saved for the app.

Reboot your phone after clearing cache and data from the Camera app to clear any residual data from the app’s memory and likewise on the system folders.

Fourth solution: Install new updates for your phone.

Software updates can also be the key resolving a device issue that’s caused by malwares and software bugs. This is likely the root-cause if the camera app suddenly stops after downloading images files and store it on the Gallery folder. Installing the latest software update on your device can therefore resolve the problem as it usually offer fix patches to clear and address bug-inflicted errors that might have caused the camera app to fail or become unstable Here’s how to check for and manually download and install software update on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

An update notification will show up on the screen if a new system update is up for grabs. Before you download the update, make sure your phone has ample of RAM or internal memory space and battery life should be at least 50 percent.

Then follow the onscreen prompts to start downloading and installing the new update.

Fifth solution: Wipe cache partition on your phone.

Software-related errors including those that are inflicting troubles with the camera app can also be remedied by wiping the phone’s cache partition. Temporary files that are stored as cache on the system folders including those that were corrupted will therefore be cleared in the process, keeping the system free from errors and ready for another restart. Here’s how a factory data reset/master reset is done :

  1. Turn off your phone completely.
  2. Press and hold the Power button and Volume Down button simultaneously for a few seconds.
  3. Release both buttons when the screen turns black with red and blue text.
  4. Press the Volume Down button repeatedly to scroll to and highlight Reboot to bootloader option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Boot to Recovery Mode option then press the Power button to confirm. This will prompt you with the Recovery options.
  7. Press the Volume Down button to highlight Wipe cache partition and then press the Power button to confirm.
  8. Wait until the Reboot system now option is highlighted then press the Power button to confirm and instigate device restart.

Wiping cache partition is highly recommended to clear minor-post update issues on the phone. That said, this can be an ultimate solution to try if the camera failed warning started to occur from an update installation.

Other options

Booting the phone in safe mode can also be considered an option to determine if the problem is caused by third-party apps or not. It’s also worth a shot to carry out a master reset if the camera failed warning persists and your HTC U12/U12 Plus camera still doesn’t work after performing all applicable workarounds and possible solutions. Doing so will help clear fatal system errors that might have inflicted troubles to built-in apps including the Camera application. This reset will wipe everything from the phone and then revert the default options and factory settings.

Otherwise, visit the nearest HTC-authorized service center in your area to have your device thoroughly assessed by a technician for signs of hardware damage. Physical or liquid damage on any of the camera components may also be the underlying cause of the problem. In that case, hardware repair is needed.

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How to fix your HTC U12/U12 Plus that suddenly failed to connect to Wi-Fi [Troubleshooting Guide]

Wi-Fi errors are among the most complex issues to deal with in mobile devices since there a lot of factors to consider as the underlying causes. It can be due to a problematic network device (router or modem), account-related issues, network outages, service maintenance, software and hardware problems on the phone.

But for as long as the root cause is within the software structure, there’s a way to fix the problem on your end. All you have to do is try some workarounds. The solutions I’ve mapped out below are used to deal with a similar issue on the HTC U12/U12 Plus device that suddenly failed to connect to Wi-Fi. Keep reading for more detailed solutions.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 that can’t connect to WiFi?

Before you troubleshoot, make sure you’re within range from your Wi-Fi access point or wireless router/modem. You won’t be able to connect to your Wi-Fi network if you’re already out of range or way too far from the source of your Internet connection. That said, check and ensure that your phone is getting a strong Wi-Fi signal. At least 2 Wi-Fi signal bar is good for as long as it’s stable. If you’re trying to connect to a secured Wi-Fi network, make sure you entered the correct Wi-Fi credentials or network password. Otherwise, try any of these workarounds.

First solution: Reboot your Wi-Fi router or modem.

Wi-Fi routers and modems aren’t exempted from software issues and firmware crashes. In fact, minor Internet connectivity issues are attributed to random firmware crashes on the Wi-Fi router or modem in use. If all your devices are experiencing the same problem and that they’re all using or connected to the same Wi-Fi network, then it’s likely attributed to a glitching router or modem. In that case, the simplest recommended solution would be a power cycle or reboot on the Wi-Fi router or modem in use. Doing so will help eliminate minor software errors that might have prevented the router/modem from establishing connection with your phone. That said, if you can access your Wi-Fi router or modem, try to power cycle it with these steps:

  1. Locate and press the Power button until the router/modem turns off completely.
  2. While the router/modem is off, unplug the AC adapter from the power source for at least 30 seconds.
  3. After the elapsed time, plug it back into the power source.
  4. Then press the Power button until it turns on again.

Once it’s completely turned on, allow your phone to reconnect to Wi-Fi. If you haven’t set or configured your phone to automatically connect to your network, then you will need to reconnect it manually.

Second solution: Soft reset your phone.

A simple restart on the phone can do a lot of good things from freeing up memory space, dumping cache, fixing rogue apps, and clearing software-related errors. If this is the first instance that your HTC U12/U12 Plus failed to connect to Wi-Fi, then it’s probably just a random software error that can easily be remedied by a soft reset. Here’s how a soft reset is done on your HTC U12/U12 Plus:

  1. Press and hold the Power button until the menu appears.
  2. Tap Restart option. This prompts the phone to shutdown and then restart by itself.

Allow your device to finish restarting and then re-attempt to connect to Wi-Fi.

Third solution: Toggle Airplane Mode on and off.

This is a simple old trick that continues to do wonders when dealing with random Wi-Fi connection errors in many Android devices. It’s works by toggling the Airplane mode switch on for a few seconds and then turn it off again. For some reasons, it effectively clears minor errors and glitches affecting wireless features of the phone. Turning Airplane mode on enables wireless radios on the phone including call function, data services, Bluetooth and Wi-Fi. And turning it off disables these features simultaneously. So it’s like a quick restart on all of the said features. If you wish to give it a shot, then follow these steps to turn Airplane Mode on and off your HTC U12/U12 Plus:

  1. Go to Settings.
  2. Tap Network & Internet.
  3. Navigate to Airplane Mode.
  4. Then tap the On/Off switch next to Airplane mode to enable the feature. Wi-Fi features are then disabled.
  5. After a few seconds, tap the Airplane Mode switch again to disable the feature. Doing so re-enables Wi-Fi features of your phone.

Alternatively, you can access and toggle the Airplane Mode icon from the Quick Settings panel of your phone. To launch the panel, simply swipe down your two fingers from the status bar of your phone and then tap the Airplane mode icon to turn the feature on and off shortly.

You will know when Airplane mode is enabled if you see the Airplane mode icon in the status bar. Don’t forget to turn it off again to use wireless features of your phone again.

Fourth solution: Reset network/APN settings on your phone.

Performing a network settings reset on the phone can also help deal with Wi-Fi errors due to invalid or misconfigured network settings and options. This is likely needed if your phone started to lose Wi-Fi access or fail to connect to Wi-Fi after installing a software update. Some updates may tend to override the current network settings on the device, which possibly results to conflicts or network errors like this. To clear this out, you can reset the phone’s network settings to the original or default values and then re-configure network options and enable only the necessary features.

Here’s how to reset network settings on your HTC U12/U12 Plus smartphone:

  • Tap Settings from the Home screen.
  • Tap System.
  • Scroll to tap Reset.
  • Select Network settings reset option.
  • Then tap RESET SETTINGS twice to confirm.

Allow your device to finish resetting network settings and then reboots when done. After it reboots, the network settings are restored to defaults. To reconnect to and use your Wi-Fi network, you need to set up and enable Wi-Fi feature on your device.

Network-related issues from network settings errors should already be cleared afterwards.

Fifth solution: Reset and restore your phone to its factory defaults.

While a factory data reset/master reset results to data loss, it’s also an ultimate solution to more complex software-related issues on the phone. If the prior methods failed to solve the problem and your HTC U12/U12 Plus still failed to connect to Wi-Fi, then you’re likely dealing with a complex network issue. That said, you may deem a master reset as your last resort. Doing so will remove all data on your phone storage and then revert the phone back to its initial state. Be sure to back up important files beforehand so that you can recover them after the reset. Then proceed with these steps whenever you’re all set:

  1. Swipe up from the Home screen then tap Settings.
  2. Go to System.
  3. Tap Reset.
  4. Select Factory data reset from the given options.
  5. If you don’t wish to delete media files or other data from your SD card, deselect the Erase SD card option.
  6. Then tap Reset Phone to continue.
  7. Finally, tap Erase Everything to confirm.

This will prompt your device to erase all data and restore the default settings. After the reset, it should reboot by itself. Just wait until it is finished booting up and then continue to set up your phone as new. Software-related problems including those affecting the phone’s Wi-Fi functions should already be cleared by then.

Other options

You may escalate the problem to your Internet service provider or carrier for further assistance and more advanced solutions. You can also ask them to check their system for any ongoing network outage. If calling isn’t the best option for you, then you can also visit the nearest HTC-authorized service center in your place for further hardware assessment and/or repair. Your HTC U12/U12 Plus might have obtained some sort of physical or liquid damage on any of its network components and the symptom has just occurred. In this case, the solution you’re looking for is service.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus that suddenly went dead and won’t power on [Troubleshooting Guide]

Unexpected shutdown and reboots in mobile devices can be attributed to a system issue, if not hardware damage. This can also occur among other symptoms of memory problems like when the device is running low on storage. New devices can also give into the same issue when certain apps are misbehaving or when a bad update caused major data corruption.

In worst cases, this can be a direct indication of hardware damage either physical or liquid damage. Before rushing to a service center, there are some workarounds you can try to fix the problem on your end and get your device back up and running. The following solutions I’ve demonstrate are particularly applied to an HTC U12/U12 smartphone that’s unexpectedly shutting down and refuses to power on. Read on for more detailed solutions.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

First solution: Charge your phone.

The phone may have run out of power completely and so it suddenly shuts down as other phone does when the battery is emptied. To get it back up and running, it therefore needs to charge up. That said, connect your phone to its charger and then allow it to charge until it gets full.

If your phone doesn’t charge, check and ensure that you’re using the original/OEM charger and that the charger is working. You can also switch between power outlets to make sure the power source is working too. It may take longer for the phone to show charging indications especially if the battery was totally drained. Just wait until it accumulates enough power and then charge up to a hundred percent.

Second solution: Force restart while charging.

Forcing the phone to reboot while charging can also help clear any errant apps that might have caused the phone to shutdown unexpectedly. A force restart is a simulated battery removal procedure carried out on unresponsive devices. It forcibly quits running apps and dumps corrupted data and cache from the internal memory. In this case, force restart your HTC U12/U12 Plus while it’s connected to the charger.

  • To force restart your HTC U12/U12 Plus, press and hold the Power button for at least 10 seconds and then release when the phone reboots.

If the phone managed to boot up, then let it charge while it’s on. Otherwise, give it more time to charge until the battery is full and then that’s the time you can troubleshoot further.

Third solution: Wipe cache partition.

If you’ve managed to turn your phone back on, you can further troubleshoot to eliminate the possible triggers and prevent the device from acting up again. As the next possible solution, try wiping cache partition on your phone. This is highly recommended after installing a major system update on your device. Doing so will clear any temporary data that were corrupted from the update and eventually triggered the system to misbehave and become unstable. Here’s how to wipe cache partition your HTC U12/U12 Plus:

  1. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  2. Continue to hold the Volume Down button until the bootloader screen is displayed.
  3. Press the Volume Down button until Recovery is selected.
  4. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  5. Wait until the recovery screen is displayed then continue with the next steps.
  6. Hold the Volume Up button and then press and release the Power button.
  7. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  8. Then press the Power button to confirm selection.
  9. Press the Volume Up button repeatedly after the process completes.
  10. Press the Power button to select Reboot system option.

Your phone will then execute its normal booting sequence.

Fourth solution: Reset your phone and restore factory defaults via Android recovery mode.

If the previous method failed, then try to enter recovery mode again and this time execute a master reset to wipe and restore factory settings and default configurations on your device. Here’s how:

  1. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  2. Continue to hold the Volume Down button until the bootloader screen is displayed.
  3. Press the Volume Down button until Recovery is selected.
  4. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  5. Wait until the recovery screen is displayed then continue with the next steps.
  6. Hold the Volume Up button and then press and release the Power button.
  7. Press the Volume Down button repeatedly until Wipe Data/Factory Reset option is highlighted.
  8. Then press the Power button to confirm selection.
  9. Press the Volume Up button repeatedly after the process completes.
  10. Press the Power button to select Reboot system now option.

Allow your device to finish booting up and then see if the problem is fixed.

Fifth solution: Wipe and restore your HTC U12/U12 Plus in Android recovery mode.

Continue to troubleshoot your phone in recovery mode if the prior method failed. This time try performing a factory data reset and then wipe cache partition respectively. This should clear any system errors that might have caused the system to crash and shut down. Here’s how it’s done:

  1. With your device powered off, press and hold both the Volume Down and Power buttons simultaneously for a while.
  2. Release the Power button but keep holding the Volume Down button when the HTC logo appears.
  3. Release the Volume Down button when you see Download Mode.
  4. Then, press the Volume Down button to scroll down and select Reboot to Bootloader option.
  5. Press the Power button to confirm selection.
  6. Press the Volume button to highlight/select Boot to Recovery Mode.
  7. When the warning image shows up, press the Volume Up and the Power buttons once. The Android Recovery menu options will then show up.
  8. Press the Volume button to scroll to and highlight any further options and then the Power button to confirm selection.
  9. Press the Volume Down button repeatedly until Wipe Data/Factory Reset option is highlighted then press the Power button to confirm.
  10. Press the Volume Down button again to highlight Wipe Cache Partition, then press Power to confirm.
  11. To reboot your phone, select the option to Reboot system now and then press the Power button to confirm

Let your phone system reboot.

Other options

Service can be considered among the next option if none of the above methods is able to solve the problem and your HTC U12/U12 Plus repeatedly shuts down by itself and have trouble turning back on. The emerging symptom could also denote hardware damage on your the phone from a previous drop or exposure to liquid. In this case, physical repair would be necessary. You can take your phone to the nearest HTC service center in your area for that matter. Otherwise, contact your device carrier for further recommendations and support.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus that can’t make or receive phone calls [Troubleshooting Guide]

Calling and texting are basic yet the very core functions of a mobile phone. Even contemporary smartphones are designed to serve such purpose. That’s why it matters to every cell phone or smartphone owner if calling problems occur. This is usually what you will bump into if your phone is experiencing network connectivity errors from on and off signal to no signal at all. Even the latest powerful Android smartphones are no exemption.

To give you some inputs on how to deal with calling issues, I’ve lined out some simple solutions to try. These methods however specifically apply to an HTC U12/U12 Plus smartphone. Feel free to try any of these given workarounds if all of a sudden, you cannot make or receive phone calls on your new HTC smartphone.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

How to troubleshoot HTC U12 that can’t make or receive phone calls

Before you troubleshoot your device, check and ensure that there is no ongoing network outage affecting network-related services in your area. If all your devices aren’t able to make and receive phone calls, then it’s likely due to an outage. In that case, you don’t need to troubleshoot because the problem is not on your end and that should be taken care of by your network service provider.

First solution: Reboot your phone (soft reset).

Minor software issues on the phone may have affected or messed up its calling functions. The simplest solution to try first is a soft reset or system restart. It effectively dumps cache and erratic temporary files from the internal memory including those that that caused network conflicts. To soft reset your HTC U12/U12 Plus, just follow these steps:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

Wait until your phone is finished rebooting and then make a test call to your own number and see if you can receive it already.

Second solution: Boot your phone in safe mode and do a test call.

To rule out errant applications among the possible triggers, try to boot your HTC U12/U12 Plus in safe mode and then diagnose your apps. All third-party apps and services are temporarily disabled or bypassed in safe mode, thus leaving only the pre-installed applications. This therefore makes it easier for you to determine whether or not a third-party app is to blame. Here’s how to enable safe mode on this HTC device:

  1. Press and hold the Power button for a few seconds until the menu options show up.
  2. Then tap and hold Power off option. Your phone will restart and you should see Safe Mode at the lower portion of the screen.

You can also restart your phone in safe mode using the hardware keys. Here’s how it’s done:

  1. Press the Power button to turn on your phone.
  2. As soon as you see the HTC logo on the screen, press and hold the Volume Down button until you see Safe Mode at the lower portion of the screen.

Try to make a test call while your phone runs in safe mode. If it’s able to make or receive the call, then your next challenge is to identify which from your downloaded apps is the culprit. Try to think of which app you’ve downloaded recently before the problem started. You may have to uninstall individual apps starting from your most recent download.

If the problem continues even when your phone is in safe mode, then the problem could be attributed to a fatal system error, if not hardware damage on the phone.

Third solution: Toggle Airplane Mode on and off again.

Another trick that effectively deals with random network errors on an Android smartphone is the Airplane mode trick. It has already done a lot of wonder to many smartphone owners who have dealt with various types of software issues including calling problems. Should this be just a random glitch on the phone’s network system, then performing this trick can potentially fix it. Here’s what you should do then:

  1. Go to Settings.
  2. Tap Network & Internet.
  3. Tap the Airplane mode switch to turn the feature on for a few seconds and then tap to turn it off again.
  4. Or you can also swipe your two fingers down from the status bar to launch the Quick Settings panel. Then, tap the Airplane Mode icon to turn feature on and then off again shortly.

This old trick is also an alternative way to restart and refresh wireless features and network functions on the phone. You will know when Airplane Mode is turned if you see the airplane icon in the status bar. Be sure to turn the feature off again to use network features on your phone.

Fourth solution: Reset network settings.

Incorrect network configuration on the phone can also lead to this problem. You can consider network settings errors as the underlying cause if your phone suddenly failed to make or receive phone calls are modifying some settings and options. The same thing can happen after installing an update that’s programmed to override current network settings on the receiving device. To rectify the errors, try to reset network settings on your HTC U12/U12 Plus with these steps:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System.
  4. Select Reset to continue.
  5. Tap Network settings reset from the given options.
  6. Tap RESET SETTINGS.
  7. Then confirm reset by tapping on Reset settings again.

Your phone will then start clearing the network settings and then restore the default options or original configuration. To ensure that changes are properly implemented, reboot your phone and then manually enable network features on the phone including Wi-Fi or cellular network.

Fifth solution: Remove then reinstall your SIM card.

If the problem isn’t tied to a software error, then it’s likely hardware-related. To get started with hardware fixing, work on your SIM card. Your phone won’t be able to perform network functions if the SIM card is defective or dislodged from the tray. In that case, removing and reinstalling the SIM card on your HTC U12/U12 Plus can help. Here’s how it’s done:

  1. Turn off your phone completely.
  2. Position your phone face up.
  3. Insert the tray eject tool or a small bent paperclip into the provided tray eject hole. Be sure not to obstruct the tray when inserting the eject tool into the tray eject hole to prevent causing damage to the eject mechanism inside the slot.
  4. Gently push the tip all the way into the hole until the SIM tray ejects.
  5. Then pull the tray out.
  6. Remove the SIM card from the card slot and check for any visible signs of damage. If everything looks good with the card, place it back into the card slot with the gold contacts facing down.
  7. If necessary, place your microSD card into its designated slot of the tray. Be sure to align the cut-off corner of the nano SIM card to the notch of the holder to secure it.
  8. When the SIM and SD cards are secured, reinsert the tray into the tray slot. Make sure it’s facing up so that the cards won’t fall out.
  9. Steadily slide the tray all the way into the slot until the tray is fully inserted and doesn’t protrude from the slot.

Once the SIM card tray locked and secured in place, turn on your phone and do a test call. Make sure that the signal indicator shows some stable bars (at least 2 bars) before you make a test call. If the signal indicator shows nothing or pertinent errors, then that’s what you need to deal with first. Contact your network service provider to report the problem and request more help in fixing it. Once the signal is restored, calling, texting and other network-related operations should be back up and running smoothly again.

Other options

If your HTC U12/U12 Plus still cannot make or receive phone calls after carrying out all prior methods, then you may consider performing a factory data reset to clear out major system errors that might have corrupted the phone’s network system and caused it to fail. This however will wipe all important data from your phone, thus creating a backups is recommended.

Taking your phone to an HTC-authorized service center can also be considered among the last options, if the problem continues even after performing a factory data reset. Your device might have obtained some sort of physical or liquid damage and therefore requires service.

For further troubleshooting assistance and recommendations, you may contact your network service provider or HTC Support team to escalate the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus smartphone that’s suddenly running very slow after installing an update [Troubleshooting Guide]

A device can become sluggish after implementing a new system update especially when apps go rogue after updating, critical data are corrupted, or when the memory gets full. These problems have no definite solutions unless the underlying cause is predetermined.

Tackled in this post is a relevant issue on the HTC U12/U12 Plus following the latest system update implementation. I’ve also outlined some simple solutions for you to try on. Read on to find out what to do if your HTC smartphone suddenly becomes sluggish or running very slow after an update.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

First solution: End all background apps then reboot (soft reset) your phone.

Background apps that have gone rogue from an update installation might have slowed down your device. Background apps are those apps you’ve previously used but not closed. They’re in standby mode and still running in the background. Keeping apps running while installing a system update on the phone would increase the chance of them getting corrupted. This is when adverse symptoms are triggered. As resolution, clear all background apps on your HTC U12/U12 Plus with these steps:

  1. Press the Recent Apps key.
  2. Flip through the app preview cards to navigate between apps and then swipe an app preview left or right to close it.
  3. Or you can also tap Clear All to close all running apps at once.

Once you’re done clearing background apps, reboot/soft reset your HTC U12/12 Plus to clear and refresh its memory. Doing so allows the phone system to perform better in the next run. Here’s how to soft reset your HTC U12 or U12 Plus smartphone:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

This process does not affect any saved data on the phone’s internal storage so you won’t lose any personal information from doing so.

Second solution: Check and manage internal memory of your phone.

Insufficient memory and memory-related issues on the phone can also affect its overall performance. Sluggishness, random to frequent lags, and frozen display are among the common symptoms. If you’re fond of downloading huge apps and multimedia files on your device, then you’re likely dealing with a memory-related symptom. That said, check and ensure that your phone has ample of memory space to perform accordingly. Follow these steps to check the current memory status of your HTC U12/U12 Plus:

  1. Tap System.
  2. Select Memory. You will then see a new screen that shows how much memory is available and how your device’s memory is being used.

To view how the memory is utilized by individual apps, continue with these steps:

  1. Tap on Memory used by apps. Doing so will show details about memory usage for apps.
  2. Tap to select the current duration and then select the period of time you want to view.
  3. Tap the Menu icon (three vertical dots) to continue.
  4. Then select the option to Sort by max use. This will show the peak memory usage for apps in the list.
  5. To see details about an app’s memory usage, tap the name of the app in the list.

If you see any app using a significant amount of your phone’s memory for a specific duration, then you’ll need to manage that app. If necessary, remove all unwanted apps and other contents you no longer used to free up space of your phone’s internal storage.

Third solution: Enable safe mode and manage apps.

Booting your device in safe mode can help you determine whether or not the symptoms you’re dealing with are caused by third-party applications. Only the built-in apps and services are permitted to run in safe mode, thus makes it easier for you to determine the underlying cause. So try enabling safe mode on your HTC U12/U12 Plus with these steps:

  1. Press and hold the Power button for a few seconds until the menu options show up.
  2. Then tap and hold Power off option. Your phone will restart and you should see Safe Mode at the lower portion of the screen.

You can also use the hardware keys to restart your device in safe mode. Here’s how:

  1. Press the Power button to turn on your phone.
  2. As soon as you see the HTC logo on the screen, press and hold the Volume Down button until you see Safe Mode at the lower portion of the screen.

Test how your phone works while in safe mode. If it’s performing better and faster, it denotes that the problem is attributed to downloaded apps on your phone. Try to update, disable or uninstall individual apps starting from your most recent downloads until you identified the root cause. If your phone is still performing very slow while in safe mode, service is needed.

Fourth solution: Wipe cache partition on your phone.

Wiping cache partition after a system update installation is recommended to ensure that the new system changes are properly applied and to prevent apps from going rogue. Doing so will likewise dump errant cache and data corruption that might have caused performance issues on the phone. Here’s how to wipe cache partition on the HTC U12/U12 Plus smartphone:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

Allow your phone to finish restarting and then see if it’s already performing better and faster.

Fifth solution: Factory data reset/master reset your phone.

A master reset or factory data reset is usually needed if the problem persists after exhausting all applicable solutions. What you’re dealing could be a complicated system issue that requires more advanced solution like a full system reset. Downloaded apps, customizations, contacts, and other saved information will be deleted. If you wish to continue, then back up important data then follow these steps to reset your HTC U12/U12 Plus smartphone to its factory defaults and then set it up as new:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System then Reset.
  4. Select Factory data reset option.
  5. Make sure you don’t select the option to Erase SD card if you don’t want to delete media and other data from your SD card. Otherwise, mark the option to clear the SD card contents as well.
  6. Tap Reset Phone.
  7. Then tap Erase Everything to confirm.

Wait until the reset is finished. Your iPhone should reboot by itself when the reset is done and default settings are restored. Software-related errors that have slowed down the phone are likewise cleared.

Other options

Although your HTC U12/U12 Plus started to slow down after installing a system update, the blame is not always on a bad update. Your device may already have obtained hardware damage even before the new system update was implemented and thus, the sudden sluggish performance may likewise be just a substantial symptom. To rule this out, you can take your device to the nearest HTC-authorized service center so it can be thoroughly assessed by a technician. You may also escalate the problem to your carrier or HTC support for further recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Messenger app that keeps crashing or not loading properly on your HTC U12/U12 Plus smartphone [Troubleshooting Guide]

Messenger is one of the most popular instant messaging platform to-date. Majority if not all Facebook users have it installed on their respective devices. Like its source app (Facebook), Messenger app is also well-maintained. Even so, there are still some instances when something goes wrong and the Messenger app just won’t work as intended. You probably heard about many people raising different complaints regarding Messenger.

Among the most prevalent issues would include but not limited to loading errors, unable to send messages, connection failure and random app crashes. All these are apparently related to the software. In most cases, problems with the Messenger app are tied to network errors. Other issues like app crashes and loading failures on the other hand, are most likely tied to software conflicts and errors. Highlighted below are simple yet effective solutions to a problem with the Messenger app that keeps crashing or not loading properly on an HTC U12/U12 Plus smartphone. Read on to find out what to do if ever you’ll face the same issue on your new HTC handset.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with Messenger app that keeps on crashing

Before troubleshooting app errors and software problems on your phone, check and ensure that your device has Internet access. Messenger is an online app and it therefore requires stable and strong Internet connection to work properly. If your HTC smartphone is having some sort of network connectivity issues like intermittent Internet connection or no Internet at all, then you will need to deal with that problem first. Once you have your Internet connection fixed, Messenger and other online apps should work properly again. Otherwise, try any of these subsequent solutions.

First solution: Force stop Messenger then restart.

Apps can crash at any time due to minor software errors and glitches. Background apps are usually prone to this. If you have previously used Messenger, then it’s probably still running in the background and then gets corrupted. As a result, the app is no longer able to load properly or keeps crashing. To clear this out, force stop Messenger or any other background apps on your HTC U12/U12 Plus with these steps:

  1. Press the Recent Apps button.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the Messenger app preview left or right to end or close it.
  4. If you see multiple running apps, tap the Clear All button to close them all at once.

After clearing Messenger and background apps, reboot or soft reset your HTC U12/U12 Plus. Doing so will dump errant cache and temporary files from the phone’s internal memory that might have caused conflict with the Messenger app. Here’s how it’s done.

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

This process won’t affect saved data on your phone memory, thus you won’t lose any information from doing so.

Second solution: Clear app cache and data.

Cache or temporary data stored on the Messenger can also be the main culprit especially when they become corrupted. While cache aids in quick reloading of similar information for the app, they can also cause conflict and makes the app erratic. This is when clearing app cache and data plays an important role. Please note though that clearing the data of an app will delete any settings, configurations and other saved information of the app. This means you will need to log into your Facebook-Messenger account again afterwards.

Here’s how to clear cache and data on your Messenger app:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap Apps & notifications then select App info.
  3. Find and tap the Messenger app.
  4. Tap Storage.
  5. Select Clear Cache to clear cache of the app.
  6. Select Clear Data to clear temporary data saved on the app.
  7. Tap OK to confirm.

After clearing the app cache and data, relaunch Messenger on your phone and then sign into your account. See if that fixes the problem. Otherwise, continue to troubleshoot.

Third solution: Update app to the latest version, if available.

Keeping apps and device software up-to-date is recommended to ensure optimized performance. Updates also offer bug fixes to get rid of bug-inflicted issues on an app or phone system in general. If you haven’t set your apps or phone to install updates automatically, then you will need to manually check for and install pending updates. Here’s how to check for pending app updates, particularly for Messenger on your HTC U12/U12 Plus smartphone:

  1. Swipe up from the Home screen.
  2. Find and tap Play Store.
  3. Tap the Menu (three horizontal lines) icon on the top-left corner of Google Play Store main screen.
  4. Tap My apps & games.
  5. Navigate to the Updates tab to view a list of apps with pending updates.
  6. Tap Update next to the Messenger app. Doing so will install pending update for Messenger.
  7. If you see multiple app updates, tap Update All to update all apps simultaneously.

As soon as the apps are finished updating, restart/soft reset your phone to ensure all new changes are properly applied and to prevent any apps or phone system from acting up.

Aside from apps, installing the latest software update on your phone can also be the key to fixing the problem. Here’s how to check for and manually update software on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

Again, reboot your phone when the update is completely installed to prevent any apps from going rogue and to save all new system changes from the recently installed update.

Fourth solution: Uninstall then install the latest version of Messenger app.

You may have to consider deleting the app if it continues to crash after applying the previous solutions. The app might have been totally corrupted and is no longer functional. The only way to get your Messenger app running properly again is to reinstall it. So here’s what you can try doing next:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Select App info.
  4. Tap to select Messenger app.
  5. Select the option to Uninstall updates to remove any recent updates from the Google Play Store. Consider this an option if the Messenger app only started to misbehave after installing app updates. Otherwise, select the Uninstall button to uninstall the app instead.
  6. Select OK to confirm.

After uninstalling the errant Messenger app, reboot your phone to clear its memory cache and refresh the OS. Then follow these steps to install the latest version of Messenger app from the Play Store:

  1. Swipe up from the Home screen then tap Play Store.
  2. Tap the Play Store search bar, enter Messenger then tap the Return/Enter key to begin searching for Messenger app.
  3. Tap to select the latest/compatible version of the app for your HTC U12/U12 Plus. Consider reading previews reviews or the app description for more information.
  4. Then tap Install to begin installing the app.

Wait until the app is successfully installed and then try to open it and see if it works.

Fifth solution: Reset network settings on your phone.

To clear out network errors from the possible triggers performing a network settings reset can help. Doing so will erase your current network settings and then restore the default values. Any incorrect settings that might have caused conflict to your phone’s network functions and apps will also be cleared in the process. The same thing goes with your Wi-Fi networks and Bluetooth connections. If you wish to try it, then here’s how to reset network settings on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Then tap Reset Settings twice to confirm.

Your phone will reboot by itself when the reset is finished. Reconnect to your Wi-Fi network then launch Messenger app to see if the problem is fixed.

Ask further assistance

You may opt to escalate the problem to Facebook – Messenger support or visit Facebook help center to get more inputs from the community support team. Just provide them whole details of the issue like when and how your Messenger app started to act up, crash, or fail loading on your HTC U12/U12 Plus smartphone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus smartphone that won’t detect your SIM card, SIM card not inserted error [Troubleshooting Guide]

When a smartphone failed to detect the SIM card or shows a SIM card error, network-related services won’t be available. Hence you won’t be able to send and receive text/SMS messages. Incoming and outgoing calls are likewise affected. In most cases, such problems are attributed to software errors. There are also some cases where hardware damage is to blame.

This post tackles a pertinent issue on the new HTC U12/U12 Plus device. Read on to find out what to do if suddenly your new HTC smartphone failed to detect your SIM card and keeps showing a SIM card not inserted error prompt.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot HTC U12 that won’t detect SIM card

First off, make sure that you’re using a standard nano SIM card for your device. The use of modified card is discouraged to prevent damaging the card tray or card slot. A modified card may be just thicker than the standard nano SIM card and therefore won’t fit properly on the tray. Contact your carrier/service provider for more options on how to get a new SIM card for your HTC U12/U12 Plus. If you’re already using the standard nano SIM card and it has just occurred that your phone failed to detect the card, then this may be due to some software errors on your device that need some fixing. The following methods can be deemed among the potential solutions you can try on.

First solution: Reboot/soft reset.

If it suddenly occurs on your device to fail detecting the SIM card and prompts a SIM card not inserted error, then it’s probably just a random software glitch, which can be remedied by a soft reset or restart on the phone. Here’s how to soft reset your HTC U12/U12 Plus smartphone:

  1. With your device powered on, press and hold the Power button and for a few seconds until the menu options appear.
  2. Then tap Restart. Your phone will then reboot or soft reset.

See if the SIM card not detected error is gone afterwards. If your phone is still unable to detect the SIM card, then you’re likely dealing with a more complex software problem that needs further troubleshooting.

Second solution: Remove and reseat the SIM card.

Your SIM card might have been dislodged from the card slot and so your device can no longer detect it. In this case, you will need to reseat the SIM card on your phone. Follow these steps to remove and reseat the SIM card on your HTC U12/U12 Plus smartphone:

  1. Position your phone face up.
  2. Insert the tray eject tool or a small bent paperclip into the provided tray eject hole. Be sure not to obstruct the tray when inserting the eject tool into the tray eject hole to prevent causing damage to the eject mechanism inside the slot.
  3. Gently push the tip all the way into the hole until the SIM tray ejects.
  4. Then pull the tray out.
  5. Remove the SIM card from the card slot and check for any visible signs of damage. If everything looks good with the card, place it back into the card slot with the gold contacts facing down.
  6. If necessary, place your microSD card into the its designated slot of the tray. Be sure to align the cut-off corner of the nano SIM card to the notch of the holder to secure it.
  7. When the SIM and SD cards are secured, reinster the tray into the tray slot. Make sure it’s facing up so that the cards won’t fall out.
  8. Steadily slide the tray all the way into the slot until the tray is fully inserted and doesn’t protrude from the slot.

As soon as the card tray is locked and secured in place, you can turn on your phone. See if that fixes the problem.

Removing and reseating the SIM card can also clear minor errors and glitches affecting the SIM card reader system on your phone.

Third solution: Update phone software.

Installing software updates on your device is recommended to get the latest performance enhancements, bug fixes and security improvements. Updates are also pushed to clear issues and persistent software errors on the phone. That said, updating your HTC U12/U12 Plus software to the version available can possibly clear the SIM card error. To manually check for new updates on your HTC U12/U12 Plus, follow these steps:

  1. Swipe up from the Home screen and then tap Settings.
  2. Tap System.
  3. Select About phone.
  4. Tap Software updates.
  5. Tap Check now to begin searching for new updates available.

If there’s a new update, you should see a notification highlighting the details on what the update is for and new features it brings. Follow the onscreen instructions to download and install the update then.

Fourth solution: Reset network settings.

Network problems and errors can also be attributed to an erratic configuration, particularly on the network settings of your phone. To clear this out, performing a network settings reset on device can help. Doing so will likewise clear and reset the APN settings on your phone. If you wish to give it a try, then follow these steps to reset network settings on your HTC U12/U12 Plus:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System.
  4. Select Reset to continue.
  5. Tap Network settings reset from the given options.
  6. Tap RESET SETTINGS.
  7. Then confirm reset by tapping on Reset settings again.

Your phone will then instigate the network reset and then restarts automatically when done. After it restarts, you will need to reconnect to your Wi-Fi network and Bluetooth devices. Network-related issues should already be gone by then.

Fifth solution: Factory reset/master reset.

A factory reset may the ultimate solution if the conflict is attributed to a fatal system error or major network system data corruption. This will remove all data on your phone storage, including downloaded apps, registered accounts, customized settings as well as system and app data. Major errors inflicted by data corruption are likewise cleared in the process. Just be sure to back up all your critical information beforehand, if you wish to give this reset a shot. A faster way to master reset your HTC U12/U12 Plus is through settings. Here’s how it’s done:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap System.
  3. Select Reset.
  4. Tap Factory data reset option.
  5. If you don’t want to erase SD card contents, deselect or remove the checkmark from the Erase SD card option.
  6. Tap Reset Phone to continue.
  7. Then tap Erase Everything to confirm.

Allow your device to complete resetting the entire system and then reboots by itself. After it restarts, you can continue with the initial setup process and set up your phone as new. Software errors should already be gone at this point.

Seek further assistance

For other options and applicable solutions, contact your network service provider or carrier. Should you suspect that the problem is attributed to a faulty SIM card, then you can request your carrier to re-provision your SIM card and account services.

Service is also an option to consider to rule out hardware damage from the underlying causes. A damaged SIM card tray or relevant component may also be the main reason why your HTC U12/U12 Plus is unable to detect your SIM card and just keeps prompting the SIM card not detected error. To confirm that, you will need a technician’s aid.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus Wi-Fi connection that keeps dropping or unstable [Troubleshooting Guide]

Wi-Fi errors are among the complex and inevitable issues among smartphones and tablets as there a lot of factors to consider looking into. From account status to network service status, software errors and the network equipment can be considered as the underlying cause. Wireless connectivity issues in mobile devices can come in various symptoms from intermittent to no Internet connection at all. The main issue that’s tackled in this post is on intermittent (on and off) Wi-Fi connection on the new HTC U12/U12 Plus smartphone. If you happen to own this device and currently going through an issue about Wi-Fi drops or unstable connection, then this post may be able to help you out. Read on to find out how to fix this issue on your end before opting for service.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 that keeps dropping it WiFi connection

Before you start troubleshooting, make sure that you’re in close range with your network equipment. Wi-Fi signal is among the factors to consider when it comes signal strength stability. If you’re phone is way too far from your wireless router or modem, there’s a higher chance for it to lose connection because the signal is weak. When your device is getting a weak Wi-Fi signal, then try to move closer to your wireless router or modem. But if you’re still having the same issue even when your phone is already close to your Wi-Fi source, try the following methods to troubleshoot network issues.

First solution: Reboot (power cycle) your network equipment.

Network equipment (wireless router or modem) can be the main cause of the Wi-Fi connectivity issues. This is the very source of your Wi-Fi internet connection, thus if something goes wrong with it, then expect that all devices using the same network to be affected. If the symptom is showing on all your devices, then the wireless router/modem is most likely at fault. The network equipment might have succumbed into firmware crashes and therefore needs a restart or power cycle. It works like a soft reset on your smartphone or tablet. And here’s how it’s done:

  1. Find and then press the Power button on your wireless router/modem until it powers off.
  2. When completely off, unplug the AC adapter from the power source.
  3. After about 30 seconds to 1 minute, plug it back into the power source and then press the Power button to turn on.
  4. Wait until all the lights on the router/modem become stable.

If you see a red light on the signal strength or Wi-Fi indicator, then wait until it becomes green or blue. A red light usually indicates no signal or no network connection.

Once all the lights become stable, wait for your phone to reconnect to your Wi-Fi network and then see if the Wi-Fi connection is already stable. If it’s still dropping, then continue to troubleshoot your phone.

Second solution: Reboot or soft reset your phone.

A soft reset can help eliminate minor software glitches including those that caused conflict on the phone’s Wi-Fi Internet connection. This won’t affect any saved data on your phone’s internal memory, so you won’t lose any information from doing so. If you haven’t restarted your phone yet, then follow these steps to soft reset your HTC U12/U12 Plus:

  1. With your device powered on, press and hold the Power button and for a few seconds until the menu options appear.
  2. Then tap Restart. Your phone will then reboot or soft reset.

Also make sure that this isn’t a browser issue. Sometimes, you won’t be able to have a stable Internet access because the browser is acting app. To clear this out, you can force stop your browser app or clear the app’s cache and data to get rid of any errant cache that may have caused conflict. You can also try using a different browser app to see if other browsers are working fine.

Third solution: Disconnect then reconnect to your Wi-Fi network.

Restarting your phone’s Wi-Fi function can also remedy the issue. And a simple way to do so is by enabling and disabling Wi-Fi feature on your HTC U12/U12 smartphone. Here’s how it’s done:

  1. Swipe up from the Home screen and then tap Settings.
  2. Tap Network & Internet.
  3. Scroll to and then tap the Wi-Fi switch to turn the feature off.
  4. After a few seconds tap the switch to turn Wi-Fi on again.
  5. Verify and ensure that you’re currently using or connected to the correct Wi-Fi network.

Alternatively, you can also toggle Airplane Mode on and off shortly on your device. Turning on Airplane mode will disable Wi-Fi connectivity features automatically. Thus turning Airplane mode on and off is like restarting your phone’s wireless connectivity features. Many people have already found wonders from doing this simple trick, so you might as well consider trying it.

Fourth solution: Forget or delete your Wi-Fi network.

It’s also possible that your Wi-Fi network in use might have been corrupted and no longer working stable. In that case, deleting the network would be necessary so that you can set it up again. Doing so will clear any errors that may have caused network corruption and allows your device to connect to your Wi-Fi network like the first time it gets connected. Here’s how to forget Wi-Fi network on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap the Networks tab.
  3. Tap the Wi-Fi switch to turn Wi-Fi on, if necessary.
  4. Tap Wi-Fi to continue.
  5. Then touch and hold the Wi-Fi network you want to delete.
  6. Tap Forget network to confirm Wi-Fi network deletion.

Wait until your phone is finished clearing Wi-Fi networks and then restart it. After the restart, you will need to add or set up your Wi-Fi network to use it again on your device. Here’s what you should do next:

  1. Swipe up from the Home screen to access the apps menu.
  2. Navigate to Settings-> Network & Internet.
  3. Tap to turn the Wi-Fi switch on. A list of available Wi-Fi network in range will then show up.
  4. Tap to select the Wi-Fi network you want to connect to.
  5. If prompted, enter the correct password for the selected Wi-Fi network.
  6. Tap Connect.

After a few seconds, you should see the Wi-Fi icon in the status bar showing that your phone is connected.

Fifth solution: Reset network settings on your phone.

Performing a network settings reset may be necessary to clear complex network errors particularly those that are attributed to invalid or incorrect network settings on the phone. This will delete your current network settings including APN information. Should you wish to continue, follow these steps to reset network settings on your HTC U12/U12 Plus smartphone:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Then tap Reset Settings twice to confirm.

Your phone will restart automatically when the reset is finished. By then, you can set up and reconnect to your Wi-Fi network to use the Internet again. Wi-Fi errors should then be cleared.

If none of that works, then check and ensure that your phone software is up to date. Installing a new update may be necessary to get rid of any bugs that might have caused conflict with your phone’s wireless network functions. If you haven’t set your HTC U12/U12 Plus to update software automatically, then you can check for update manually instead. You can use a computer to update your phone, if a new software version is available.

Other options

You may opt to report the problem to your Internet service provider or carrier for further assistance in performing more advanced solutions to deal with network connection errors. Also ask them to check their outage system to see if there are any ongoing outages that may have caused Wi-Fi connection. If you suspect that problem is with your network equipment (wireless router/modem) contact the manufacturer of the equipment and ask help on how to fix it. Otherwise, you can set a tech visit so that a technician can come over to your place and thoroughly check your network setup and devices for any flaws. Talk to your service provider/carrier to schedule an appointment for that matter.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus smartphone that keeps freezing or lagging [Troubleshooting Guide]

It’s normal for smartphones to show symptoms or wear-and-tear after several months or years of constant usage. However, it would sound bizarre for a new powerful smartphone to show the same symptoms of performance degradation at an early stage but it happens. Among the widespread performance issues seen on new and high-end smartphones are on constant freezing and lagging problems. And these are the main issues tackled in this post. If you happen to encounter similar symptoms on your HTC U12/U12 Plus smartphone, then you may refer to the following walkthroughs. These are generic solutions to deal with software errors that might have caused your new HTC smartphone to constantly freeze and lag. Read further for more detailed solutions.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

First solution: Quit background apps then soft reset or force restart.

Background apps may hinder your device from performing faster if they get corrupted or crashed. Background apps are apps you’ve previously opened but not closed. They’re in standby mode and stay running in the background unless you quit them While keeping apps in this state can help in terms of multitasking, doing so will likewise put your device in trouble. As resolution, quit background apps on your HTC U12/U12 Plus with these steps:

  1. Press the Recent Apps button.
  2. Flip through the apps previews to locate the Messages app.
  3. Then swipe on an app’s preview left or right to end or close it.
  4. If you see multiple background apps, tap Clear All to close them all at once.

After clearing background apps, refresh the memory and operating system by restarting your phone. Here’s how:

  1. Press and hold the Power button for a few seconds or until the menu options appear.
  2. Then tap Restart.
  3. Alternatively, you can force your phone to restart if it’s frozen by pressing and holding the Power button for at least 10 seconds and then release the button when the HTC logo appears.

Both these restart methods won’t result to data loss, thus it won’t be necessary to create backups beforehand.

Second solution: Enable safe mode and diagnose apps.

In safe mode, only the built-in apps and services are allowed to run as third-party apps are temporarily disabled or bypassed. This will help you easily determine whether or not the issue is attributed to an errant downloaded app or not. Try doing so and see if the problem reoccurs in safe mode or not. Here’s how to enable safe mode on your HTC U12/U12 Plus smartphone:

  1. Press and hold the Power button for a few seconds until the menu options show up.
  2. Then tap and hold Power off option. Your phone will restart and you should see Safe Mode at the lower portion of the screen.

Alternatively, you can restart your phone in safe mode using the hardware keys.

  • To do so, press the Power button to turn on your phone. As soon as you see the HTC logo on the screen, press and hold the Volume Down button until you see Safe Mode at the lower portion of the screen.

If your phone does not freeze or lag while running in safe mode, then it implies that a third-party app triggers the symptoms. In that case, try to figure out which from your downloaded apps is the culprit. If necessary, try uninstalling individual apps starting from your most recent download and then test your device afterwards.

Consider opting for service if the problem persists while running in safe mode as it’s a possible indication of hardware problems, if not fatal system errors that require advanced solutions.

Third solution: Update apps and phone software to the latest version available.

Another way to improve a device performance is by keeping it updated. This applies to all apps and operating system. If you haven’t set your device to auto-install updates, then you might have missed installing an update for your apps. In this case, try to check for pending app updates to download and install on your phone. Here’s how:

  1. Tap to open the Google Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the left-corner.
  3. Then tap My apps & games.
  4. Navigate to the Updates tab at the bottom right section. Doing so will open a screen containing a list of installed apps with available updates.
  5. Tap the Update button next to an app.
  6. To update all installed apps simultaneously, tap the Update all button instead.

Aside from app updates, installing the latest software version for your phone is also recommended to keep the device as bug free as possible and ensure that it’s performing at its best. Software updates usually offer new features and bug fixes to clear any bug-inflicted issues including freezing and lagging symptoms. To check for OTA update on your HTC U12/U12 Plus, follow these steps:

  1. Slide the Notifications panel open.
  2. Then tap the system update notification.
  3. If necessary, tap Update over Wi-Fi only if you don’t want to download the update using data connection.
  4. Then tap Download to continue.
  5. Wait until the download is finished then select the option to Install now.
  6. Tap OK to confirm.

Reboot your phone when the update is finished then try to use it and see if the problem is gone.

Fourth solution: Wipe cache partition on your phone.

Cached files in the system partition when become corrupted can also trigger the same issues to occur on your device. As resolution, wiping cache partition on your HTC U12/U12 Plus is recommended. This will delete all saved temporary data or cached files from the system folders of your device. It helps improve overall performance and system functions of your phone. And here’s how it’s done:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

This method doesn’t affect data stored on the internal memory for as long as it’s done correctly. For safekeeping, it’s recommended to back up critical information beforehand.

Fifth solution: Factory data reset or master reset.

The problem might be too complicated to deal with the previous workarounds and therefore it persisted. In that case, you can continue to troubleshoot and try carrying out a master reset or factory data reset next. This will wipe everything from your phone including bugs and complex system errors that might have led to the recurring symptoms. Before you begin though, be sure to back up all your important files so you can recover them later when necessary. Once you’re all set, follow these steps to master reset your HTC U12/U12 Plus:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System then Reset.
  4. Select Factory data reset option.
  5. Make sure you don’t select the option to Erase SD card if you don’t want to delete media and other data from your SD card. Otherwise, mark the option to clear the SD card contents as well.
  6. Tap Reset Phone.
  7. Then tap Erase Everything to confirm.

Allow your device to complete the reset and then reboot by itself. By then you can continue with the initial setup process and set up your device as new. Your phone should already be cleared from any software-related problems by then.

Other options

As your last resort, you can take your phone to an authorized service center and have it diagnosed by a technician for hardware damage. Your device may be showing these symptoms due to some sort of physical or liquid damage to any of its components. If your HTC U12/U12 Plus is still under warranty, then you should avail warranty for either service or unit replacement.

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