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Galaxy S6 camera stuck in selfie mode, won’t charge or turn on, other issues

Here is another post that will teach you how to address some of the common #GalaxyS6 problems. As usual, the problems we cover today are taken from reports we received from our readers over the recent days so we hope you’ll find this one a helpful read.

Below are the specific topics we are discussing today:

  1. Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge
  2. Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on
  3. Galaxy S6 not dialing the correct contact number
  4. Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode
  5. Network services of AT&T Galaxy S6 not fully working when used in Kenya
  6. Galaxy S6 ringtone and notification volume setup

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge

I have a Galaxy S6 edge and I cracked the screen and ended up dropping it in water. It was working just fine before I dropped it into water. I can plug the phone up and the screen works but i can’t seem to turn it on. I plug it in and the charging screen appears. I just received a new phone. I just want to be able to get my pictures and all my contacts off. Can you help??

I’ve tried to try the down load function using the volume down and home screen buttons and nothing happens. i know they are working though because when its charging I can make the screen get brighter with them. — Jesseclements95

Solution: Hi Jesseclements95. One of the necessary conditions to recover files from a smartphone is to ensure that it powers on. The Nand chip, the storage device where user data such as photos and videos are stored, must be energized so that it can be accessed. This and together with a normally working operating system are the primary requirements that must be fulfilled first. If you can’t interact with the operating system because the screen remains black or unresponsive, there’s no point to attempt to recover your files. Try to have the phone repaired first to see if the screen can work so you can attempt another file recovery.

You can try to connect to your phone to a PC to see if it can be detected. If a computer can’t detect the storage device, you’re out of luck.

Problem #2: Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on

Just last night I plugged in my Galaxy S6 but when I woke up it was still at only 60%. I could not get the connection to stay where it was charging. It kept beeping as if starting to charge and then stop. On the way to work it did the same thing in my car charger–it would plug in and say charging and then beep and not be charging. Then at work I have a charger and it did the same thing when I plugged it in–would say charging and then start beeping. It would say charging at work for a while and then when I would check the % charged it was going down. Then it stopped even trying to charge when I plugged it in. No sound or message of charging.

A lady I work with had her factory Galaxy S6 charger with her that works on her phone, but when I plug it into my S6 nothing happens. No sound or message to indicate it’s charging. — Chuck

Solution: Hi Chuck. An issue like this can just as easily be caused by software glitch as much as hardware malfunction, so the first thing that you want to know is if the issue can be solved by software solutions. That said, you want to try all relevant software troubleshooting for this case.

  1. Observe the phone while charging in safe mode. The first thing that you want to try is to boot the phone to safe mode. This is to check if a third party app is causing a conflict somewhere, which results to erratic charging behavior. Safe mode prevents services and apps from loading. This means only pre-installed apps will be running while charging. If the phone charges normally while in safe mode, that’s an indicator that one  of your third party apps is problematic. If you haven’t tried booting to safe mode before, here are the steps:
    • Make sure your phone is powered off
    • Once your device is switched off, press and hold the Volume down key.
    • While continuously holding down the Volume key, press the Power key briefly to power up your device.
    • Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
    • Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.
  2. Wipe the cache partition. Another good software solution that you can try is to wipe the cache partition. Doing so will help ensure that the phone’s system cache is up-to-date. Here’s how it’s done:
    • Turn off the device.
    • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
    • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
    • When the Android System Recovery screen appears, release the Volume Up and Home keys.
    • Press the Volume Down key to highlight ‘wipe cache partition.’
    • Press the Power key to select.
    • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
    • Press the Power key to restart the device.
  3. Do a factory reset. As the name suggests, factory reset will restore all software settings to their factory state. If the root of the problem is due to an operating system glitch, factory reset should be able to fix it. Factory reset is the ultimate software solution that you can do so if nothing positive comes out of it, you can assume that there must be bad hardware behind the trouble. Below are the steps on how to factory reset your Galaxy S6:
    • Turn off your Samsung Galaxy S6 Edge.
    • Press and hold the Volume Up, Home and Power keys together.
    • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    • Wait until the Android Recovery Screen appears after about 30 seconds.
    • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  4. Check the charging port for damage or dirt. If there’s a hardware component that most often fails due to wear and tear, it’s the charging port. The health of this component depends on how careful you are when it comes to plugging and unplugging the charger. If you take plugging and unplugging for granted, wiggling the charger side to side or forcing an inverted charger head into the port, you can not expect this component to last very long. Doing so will most likely result to damaged pin/s inside the port, which can, in turn lead to erratic charging behavior. To check the condition of the port inside, try using a magnifying glass. If you’ll notice that a pin or pins are bent, you must submit the phone for repair so the charging port can be replaced. You also want to check for dirt or debris that might interfere with the charger when you insert it to the port. Try blowing compressed air into the port to remove foreign objects or debris that might lead to an issue.
  5. Have the phone repaired. Sometimes, a bad battery can also manifest in an issue like yours so the next best thing that you want to do is seek the aid of professionals so the hardware can be examined. If battery is fine, there must be other hardware components that have stopped working properly. If the phone is still covered by a Samsung warranty, a much better option for you would be to seek for a replacement.

Problem #3: Galaxy S6 not dialing the correct contact number

My husband has a Samsung S6 phone. He has included me as a contact. Problem is when he calls my cell number which does show in his contact list in little numbers, his phone dials instead our home phone number which appears in his contact list in big numbers.

Also, when I call his number from my cell, in his log my call shows as coming from the home phone and not from the cell phone from which the call was actually made on. Can you tell us if the problem on his Samsung and the way he added me as a contact or is the problem somehow due to my cell phone? — Mahearn

Solution: Hi Mahearn. The problem must lie on the way your husband created his contacts list. To fix the problem, you can ask him to delete all contact names that has your numbers so he can recreate a SINGLE account with your name and all your numbers. His phone may be confused with what contact to use, especially if he has multiple accounts that has your name. If possible, let him use one account only to prevent the issue from happening in the future again. This can be done by doing the following:

  1. Open the Contacts app.
  2. Tap More.
  3. Tap Settings.
  4. Go to Contacts to display section and select one account only.

Problem #4: Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode

My 18 month old S6 with no damage has a “Camera Failed” error message when choosing the camera app Icon. It is stuck in “selfie” mode and unusable. However, the camera works fine with any/all other apps that connect with the camera, i.e. text attachment, photo compass, etc.

I am not ready to do a full factory reset until I have explored “ALL” options since the camera does at time function. Any help and/or suggestions would be appreciated. Thanks. Regards. — Tom

Solution: Hi Tom. If you haven’t yet, try wiping the cache and data of the camera app. This will force the phone to virtually “reinstall” the app, which should reset all settings of the said app. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

There’s also a chance that a third party app is behind the trouble so before you commit to factory reset, you can try it instead. Safe mode blocks third party apps so want to observe how the camera app works when only pre-installed apps are running. Here’s how to boot to safe mode:

  1. Make sure your phone is powered off
  2. Once your device is switched off, press and hold the Volume down key.
  3. While continuously holding down the Volume key, press the Power key briefly to power up your device.
  4. Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
  5. Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.

Should nothing change, do a factory reset.

Problem #5: Network services of AT&T Galaxy S6 not fully working when used in Kenya

I was given a present by a friend who currently stays in the USA. A mobile phone Samsung S6 edge plus model number Samsung SM-G928A with a android version 5.1.1. This phone is customised to AT&T carrier and 4G. Am currently using it in Kenya but don’t enjoy using it. The main issue is that most times I am offline and most of my contacts can’t reach me.

Secondly, when i replace the SIM to Airtel, it doesn’t recognise the SIM. It has no option of regulating networks from 4G,3G 2G. Most apps are customised to AT&T. How do i sort this? Suggestion have been rife that i change the motherboard and it would work. Others suggest i change the firmware and yet others say the unlocking wasn’t complete. What do i do? — Titus

Solution: Hi Titus. There can be a number of things to consider if you want to fix an issue like the one you’re experiencing so let’s stick to the most important ones.

  1. There’s no such thing as fully compatible phone. You must remember that your phone is not originally designed to work with your current carrier’s network. It was originally manufactured by Samsung to be used by AT&T, which may be using different network protocols/standards. This means that there’s a chance your phone’s hardware and software may not fully compatible with your current carrier’s system. What this translates to your experience is that some functionalities, especially network-related ones may not work as expected. In some cases, SMS may work perfectly while MMS doesn’t. In others, voice calls may not work at all, although SMS and MMS may be working just fine.
  2. Difference between CDMA vs GSM. CDMA and GSM are two most commonly used wireless technology standards in the world today. In the United States, Verizon and Sprint are the major CDMA technology users while AT&T and T-Mobile are using GSM. CDMA phones are significantly different from GSM phones in that they don’t use SIM cards. In a CDMA phone, subscriber information are buried deep in the phone’s software so unlocking it to make it work in other networks can be tricky, if not difficult. In some instances, you can’t even use a CDMA phone to another CDMA network. It’s not uncommon to encounter reports from users with a CDMA phone complaining some network functions are not working on another network. It must also be noted that CDMA phones don’t use SIM cards. In most cases, CDMA phones may have SIM card slots in them but only if the network offers 4G LTE, which is a modified GSM technology. In this case, the SIM card can be used to provide 4G LTE service but nothing more. Voice calls, SMS, and MMS services will only be allowed if the phone is registered in a CDMA network in the first place. On the other hand, GSM phones are relatively easy to use in other networks because such phones are designed to store subscriber information in a SIM card. As long as the phone has been properly network unlocked, you should be able to use a GSM phone in other GSM networks, provided the operating frequency band is compatible with that of the new network.
  3. Even GSM phones may not work in another GSM network. Having a network unlocked GSM phone, which means that the previous carrier has cleared the device from their system after a full payment, is not a guarantee that you can use it to any GSM network around the world. Every smartphone can only work in particular set of radio frequencies. For instance, an AT&T Galaxy S6 may only work on the following frequency bands:

GSM Mhz band  |    Quad-Band 850/900/1800/1900

2G network         |    GSM 850/900/1800/1900

3G network         |    UMTS 850/1700/1900/2100

4G network          |   LTE Cat9 700/800/850/1700/1800/1900/2100/2600 (Bands 1,2,3,4,5,7,12,17,20)


4. Carriers can have limited coverage. If you notice that you tend to have good signal reception in one place but not in another, that may be due to your carrier’s network coverage limitations. Talk to your carrier’s technical support team to see if that’s the case.If your carrier in Kenya does not operate in any of these 2G frequencies (GSM 850/900/1800/1900), you may experience problems with SMS, MMS, and voice calls. To know if your phone is compatible with your carrier’s frequency bands, do a little Google search to find the exact frequency bands of the said device and compare it with your carrier’s.

5. Blame the phone. If everything appears to be working as far as your carrier’s services and coverage are concerned, the problem must be phone specific. To save your from headaches, find a phone that’s fully compatible with your network’s requirements.

Problem #6: Galaxy S6 ringtone and notification volume setup

Ever since I did a systems update, i can no longer set my ring tone settings and notification settings separate. This has been a HUGE hassle for me when I need to hear a low ringtone for calls without all other notifications. I had been just turning everything on vibrate at work but with that i missed a medical emergency at home with my mom who is now in hospital, because we almost got to hear too late and her condition is still somewhat critical. But going back, I really need this setting to go back to the way it was when I could turn up ringtone without every other notification being turned up too. HELP PLEASE!!! — Rachel

Solution: Hi Rachel. Two things. First, we want to remind you that Android operating system is not stagnant. It is an ever evolving system and sometimes major changes may be introduced via updates. If you want to revert to the previous operating system version (which we don’t recommend for security reasons), it’s your call. You can do that by flashing the previous version through Odin mode. Use Google to search for instructions.

Second, we don’t think there’s any way you can set a particular notification or ring tone volume in both Android Lollipop and Android Marshmallow so you must be using older Android version or a third party app. If you want to change the volume of ringtone and notifications in Lollipop and Marshmallow (Android 5.0 and Android 6.0, respectively), you must do so under Settings>Sounds and notifications.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 turns itself off even when battery is charged, other issues

s6

Good day everyone! Welcome to another post that covers some of the submitted issues for the #GalaxyS6. If you don’t find your own issue here, keep watching for more of the same in the coming weeks.

  1. Galaxy S6 turns itself off even when battery is charged
  2. How to recover photos from wet Galaxy S6 that is stuck in boot loop
  3. Galaxy S6 won’t charge when it’s on
  4. Galaxy S6 screen not responding and speaker making crackling sound
  5. Galaxy S6 Custom binary blocked by FRP Lock error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 turns itself off even when battery is charged

I’m inquiring about my husband’s phone. He got it brand new from Verizon six and a half months ago and it has been having charging problems; like he’ll unplug it after it has fully charged and the charge drops rather quickly, even if he has hardly used it. and lately it has started turning itself off with 8% battery remaining; even 5%. I’ve read that this model has a lot of problems but I also think it’s the battery but we haven’t had the money to buy a new battery.

so I’ve been researching and trying various things. like I’ve wiped the cache partition and trying to make sure apps are manually closed. and now I’m stuck cause I don’t know what else to try or if maybe I was trying the wrong things.

The other problem is that his Gmail won’t automatically update and sync is not working for some reason that I’m unaware of. Plus I’ve gone through the settings for it, and this problem is how I even came across wiping the cache partition. Any help is greatly appreciated. — Jenn

Solution: Hi Jenn. The first thing that you want to try in fixing the battery or charging problem is battery calibration. It’s needed to ensure that the device displays the true state of charge of the battery. We think that the battery has lost its reference as far as telling the system what its true state of charge is. That may be the reason why the phone turns off even though it’s still showing 8% on the battery level meter. To calibrate the battery, simply follow the steps below:

  • Charge the phone until the battery level reaches 100%.
  • Drain the battery to 0% by playing some games and doing resource demanding tasks.
  • Charge the battery up to 100% again.
  • Drain the battery to 0% one more time.

If battery calibration won’t change anything, you can also do a more drastic solution by wiping the phone clean via factory reset. This will be the last thing that you can do on your end. Again, our aim here is to check if the issue is being caused by a software glitch. To do it, just do the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Find a way to have the phone replaced if the issues remains after a factory reset.

Problem #2: How to recover photos from wet Galaxy S6 that is stuck in boot loop

Phone got wet and would not show anything. Took 10 days in bag of rice but finally came back on and worked. Battery died, tried plugging in to charge since Fast Wireless pad won’t work (due to phone, not pad) and am stuck in loop showing Boot screen with Reboot System now Reboot to Bootloader, etc. Choose Reboot system now, goes to Samsung Galaxy S6 edge+ then Installing system update blue screen with Android guy clockwise spin thing then he rolls sideways with big yellow triangle with exclamation point inside and back to Reboot system now screen.

I would like to get some pictures and video off there from vacation when it got wet so am trying to avoid Wipe data/factory reset. I HAVE DONE the wipe cache partition with same result of loop. — Rob

Solution: Hi Rob. To access photos and other files in a storage device, you first need to ensure that the operating system works normally. That means that if you are stuck in a boot loop, there’s no other way to reach the boot sequence wherein the operating system takes over. Needless to say, you’ll be unable to access the storage device and move files from it. We always keep it a point to say in our posts that if basic software troubleshooting won’t fix issues following water- or liquid-damage, the next best thing to do is factory reset and eventually repair/replacement. This applies to your case as well.

Try booting your phone in safe mode to see if it turns on that way. If you’re lucky and the phone boots in safe mode, you will be able to recover your photos. Otherwise, those files are good as gone. To boot in safe mode, follow the steps below:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Problem #3: Galaxy S6 won’t charge when it’s on

Just recently my phone wouldn’t charge. i plugged my phone in and left it over night. i knew it wasn’t charging at all with 35 % left during the middle of the night. the phone managed to turn off by itself and start charging only when its off. Doesn’t seem to charge anymore when it’s on. i have a feeling it’s to do with the actual port itself where you plug in the cable.

the same thing happened to my old Samsung s4 and now that won’t charge at all. i got a feeling when plugging the cable in it seems little loose not sturdy. apparently speaking to another person it’s a common thing with Samsung. but any help to fix this and not buying new phones cause I’m done with new phones. Haven’t had this phone for a year probably only 6 months if lucky. — Daniel

Solutions: Hi Daniel. Our blog only deals with software issues that can be fixed by basic software troubleshooting. Although many charging-related problems are caused by software bugs, which means that they fixable at a user’s level by doing software solutions, yours may be different. If you think that your S6 has a bad charging port, the best thing that you can do is to have that component or phone replaced. We don’t provide hardware diagnostics and troubleshooting. Obviously, hardware problems cannot be fixed software solutions. If you want to do a hardware solution yourself, do it at your own risk.

As we said, many charging problems are results of software problems. If you haven’t tried anything at your end yet, we suggest that you do the troubleshooting that we recommend in this post. For starters, wiping the cache partition is a good thing to do.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

You can also try restarting your phone in safe mode while charging to see if there’s any difference. Finally, a factory reset would be a good last step. If these procedures won’t work, you can assume that the issue is hardware in nature and the only way out is either repair or replacement.

Problem #4: Galaxy S6 screen not responding and speaker making crackling sound

Ok so today (20160607) I was on the way home from the gym and tried restarting my phone. It was playing music at the time and it did some weird flashing stuff on the screen then wouldn’t bring up the menu to restart it yet kept playing music. I stopped the music and looked in the drop down menu hoping to find a way to turn it off and maybe hit the back camera flashlight or something. but all i know is the screen went dark but the two lights in front next to the home button were lit and the flash light was on. I couldn’t get the screen to come on to stop it or reset the phone. it all flickered out soon after and then I plugged it in  and the front key lights came on, the flashlight started flickering again and the red notification light next to the ear speaker started flashing. all the while the main bottom speaker was making crackling noises and the back of the phone to the left of the camera started heating up.

I then unplugged it and let it sit for a bit then tried again and the same thing happened. I then unplugged it and let it sit there. I don’t know f if its water damage as I was careful with it while at the gym.

If there is a way to at least get my files off of the thing I’d appreciate it. It has everything important I need to do my job as a US Marine. — Mitchell

Solution: Hi Mitchell. The things you mentioned like the bottom speaker making crackling sound, flashlight turning on by itself, and LED flashing, and unresponsive screen are classic symptoms of hardware malfunction. That they are present all at the same time is a strong indication that the phone may have been exposed to elements or may have been dropped. Whatever the true cause is, the only thing that you can try right now is connect the phone to a computer and hope that it can still talk to it. If a computer no longer detects the phone, the files you’re trying to recover are gone.

If possible, try bringing the phone to a Samsung repair shop to see if there’s something that they can do.

Problem #5: Galaxy S6 Custom binary blocked by FRP Lock error

I bought 2 Galaxy S6 devices, unlocked by the store I bought them from. 3 days ago my wife’s phone rebooted and came up with the following error:

KERNEL IS NOT SEANDROID ENFORCING

Custom binary blocked by FRP Lock.

I tried doing the smart switch restore, but the app doesn’t like my model/SN combination. I got ODIN and a Lollipop 5.11.1 firmware for my model, flashed it using the ODIN flash procedure, that was successful. Once my phone power cycled it is now stuck on the SAMSUNG logo startup screen and will not boot any further, the error messages have gone away.

I can get it into recovery and download mode, but not sure what else to do to fix this bootup problem. Maybe the bootloader is toast? — Ben

Solution: Hi Ben. If your phone still responds to hardware button combinations to allow you to boot to recovery or download mode, we suggest that you try wiping the cache partition and/or wiping the phone via factory reset first. If that won’t change anything, try flashing another compatible stock firmware. This second procedure is your only hope in making the phone boot normally again. If that fails though, make sure that you flash the original stock firmware before asking for a replacement from the store.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 keeps rebooting on its own, stuck in boot loop, other issues

In this post, we share to you another list of #GalaxyS6 issues. As usual, we want to let you know that these issues come from your fellow Android users. If you are experiencing any Android issue and you can’t seem to get rid of it, make sure that you let us know so we can publish it here and its solution.

Below are the specific topics we’re covering for you today:

  1. Galaxy S6 keeps rebooting on its own, stuck in boot loop
  2. Galaxy S6 won’t turn back on
  3. Galaxy S6 not making sound notification when receiving SMS from one contact
  4. Galaxy S6 screen is blank and won’t charge
  5. Galaxy S6 has no signal in some areas
  6. How to access contents if Galaxy S6 won’t turn on
  7. Galaxy S6 speech-to-text feature not working properly
  8. Galaxy S6 edge stops charging, won’t charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 keeps rebooting on its own, stuck in boot loop

My phone, Samsung S6, is stuck in a reboot loop, stating an error message “e: can’t mount /cache/recovery/last_locale.” When it has power, it loads the Samsung screen, goes to the blue android screen, then shows the mount error on a black operating screen, before looping to the blue screen and back to the error, over and over. Here is the error in full: “No support SINGLE-SKU Supported API: 3 dm-verity error… Failed code : 0x02 E: failed to mount /cache (invalid argument) E: failed to mount /cache (invalid argument) E: failed to mount /cache (invalid argument) E: failed to mount /cache/recovery/last_locale.”

 Currently I am only able to reset with power and volume down, but this just returns it to the same state. I can also reset with power, volume down and home, which gives me the option to reinstall the OS (which I don’t have the tools or skill to do). Otherwise the phone just does this loop action. History: The issues started about 6 weeks ago, when it randomly rebooted a few times. gradually this got worse to the point where the reboot looped until the battery died after half a day. I’ve read a number of suggested fixes on your site, and have since factory reset the phone. Still after this the reboots happened, and once during when I was clearing the cache partition the phone crashes midway, and I believe it has now caused this subsequent reboot cache mount loop. From what I’ve read on your site, you’ll probably say I need to send it to a Samsung service for repair, however I am not back home for a month as I am travelling Colombia. So do you have any suggestions and have you seen this before? (P.S. I can send screenshots). — Henry

Solution: Hi Henry. The solutions a user can try in this case is very limited and it looks like you’ve already tried all of them. A bootloop issue is usually caused by a failed flashing procedure. In some cases, users have reported boot loop after an incomplete installation of a system or security update. If you can’t send the phone to Samsung at this time, consider flashing the bootloader first to see if that will fix the problem. Exact procedures on how to flash the bootloader can slightly vary so do a little research on how to do it on your phone model. In general, below are the steps that you can follow:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that. A popular site to download official firmware from is Sammobile. Try that first.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader to stock won’t fix the problem, you can also try to flash the firmware. Again, the exact steps can vary so make sure that you look for a good guide by searching via Google. Flashing the firmware will wipe the phone’s data so all user data in the internal storage device will be deleted. As far as data recovery from your phone is concerned, there’s really nothing much that you can do about it. Sending the phone to Samsung will result to a full data wipe also so you’ll still lose unsaved data either way.

Problem #2: Galaxy S6 won’t turn back on

Hello. I read all I could about the issue that my phone was having, but none of the examples match my issue. I was driving with GPS (battery around 40%) and it told me the signal was lost and a few minutes later I checked and the phone was off, screen was black. I thought maybe it was being slow so I let it sit and tried again. Nothing. I tried turning the phone on because maybe it was dead. Nothing. The phone itself is non responsive. When I got home I plugged it in and nothing is showing on my phone and it still won’t turn on. Suggestions? Thank you for all your help! — Courtney

Solution: Hi Courtney. Try to start the phone to another mode if you can’t boot it normally. Below are the specific steps on what to do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

We’ve included follow up troubleshooting steps in each of these boot modes so make sure to do them if you can manage to power the phone back on. If nothing changes and the phone remains dead after trying all three alternate boot modes, send the phone  in to Samsung or to an independent service center.

Problem #3: Galaxy S6 not making sound notification when receiving SMS from one contact

For some reason when my wife sends a text my Galaxy S6 won’t sound an audible notification. Every other person who sends a text, no problem… I can use help a little. I use the Samsung text messenger by the way. Ok in the little window with my wife’s name there is a NO SOUND ICON, and I’m pretty positive this is the problem, but I’ve tried everything to rectify this and there is no setting that I can find for turning the sound notification for each individual. Any help would be extremely appreciated! — Victorconn

Solution: Hi Victorconn. To set custom or preferred sound notification for a single contact, follow these steps:

  1. Open the Phone app.
  2. Tap the Contacts tab.
  3. Tap the contact you want to modify.
  4. Tap Details.
  5. Tap Edit (on top).
  6. Tap View more at the bottom.
  7. Modify the Ringtone, Message tone, and Vibration pattern as desired.

The steps above are meant for devices running Android Nougat. If you have Marshmallow or lower, these general steps should work for you:

  1. Open contacts app
  2. Find the contact you need and open it,
  3. Tap on Edit.
  4. Scroll down and tap on add another field
  5. Tap on message tone.

Problem #4: Galaxy S6 screen is blank and won’t charge

I was using Snapcha on my phone. All of a sudden the phone froze. I left it for a while and the screen went blank. I tried all the soft and hard reset combinations so as to switch it back on to no luck. I left it for days so the battery can go off and try and recharge to see if it would help however no luck. When i try and charge it though, If I keep my ears near the earpiece, I hear a continuous soft clicking noise while charging with the original charger or the wireless pad. Can you help please? — Sunday

Solution: Hi Sunday. Kindly refer to our suggestions for Courtney above.

Problem #5: Galaxy S6 has no signal in some areas

I am losing signal all the time. It only works in certain places in the UK. For example it doesn’t work in my home but I get a signal 10 miles away at work. I traveled from Middlesbrough to Birmingham and it worked but never worked when I was in Stevenage. I never used to have any problems. I have reset my phone to factory settings and it didn’t work. It’s not my SIM as it works in other mobiles. Can anyone help? —         Kyle

Solution: Hi Kyle. An issue like this can only have two possible causes — either there’s a problem with your phone that randomly turns off cellular connection, or there’s a network issue in select locations you go to.

Because factory reset did not fix the issue, try to see if a third party app is causing it. Boot the phone to safe mode and observe how your phone works for some time. If it connects to your network fine in this mode, that’s proof that one of the apps is to blame. Below are the steps on how to boot your phone to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If there’s no change when the phone is in safe mode, let your carrier know about the problem so they can help you directly.

Problem #6: How to access contents if Galaxy S6 won’t turn on

Hello. I fell and when I did my phone broke. It still worked and I set an app to go in and get the insurance I have on it to fix…however in the meantime it started to flicker and then it went black. I can receive calls (although I can not see from who). I can plug it in to my computer but it says it is locked. I tried to unlock it but the way to do it actually puts another lock on it.

Is there a way I can access my Samsung S6 edge plus through my computer download everything before sending it in to be fixed or traded? — Foxee

Solution: Hi Foxee. You need to have a good working touchscreen so you can give a command to the operating system to unlock the phone. Because the screen is obviously damaged, there’s no way to access your files at all. Even if your phone is connected to the internet in this state, there’s still no way to remotely access the contents using another device or via the internet. Have the screen replaced in your local service center first to gain access to your phone. Samsung will delete the contents of a device during repair as a standard procedure so try to avoid sending the phone to them if you have important files that needs to be recovered.

Problem #7: Galaxy S6 speech-to-text feature not working properly

When i am sending texts and I use the microphone to do speech to text it types what I say 3 times over. So an example is the text would look like this: Hello, how are you today? Hello, how are you today? Hello, how are you today? when it should only read Hello, how are you today? I have reset the settings and it still does it. No matter what application I am using if and when I try speech to text it types it out 3 times. — Yvette

Solution: Hi Yvette. Make sure that your phone is using an updated system cache at this time. Sometimes, a corrupt or outdated system cache can lead to all sorts of problems. To fix the issue, you can simply wipe the cache partition. Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If refreshing the system cache won’t work, the next thing that you want to do is to install all pending app and system updates. Updates can sometimes fix known bugs and if you’re lucky, you may be able to solve the problem without doing much heavy lifting.

Because there’s a possibility that a third party app may be problematic, you also want to see what happens when the phone is in safe mode. Safe mode blocks third party apps and services from running. If speech-to-text works while safe mode is on, that’s a confirmation of our hunch that one of the installed apps is to blame.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If you think an app is the culprit, you must uninstall third party apps until the issue is gone. There’s no other way to identify which of your apps is to blame so this is the only way to do it.

If nothing changes while the phone is in safe mode, don’t hesitate to do a factory reset. This solution deals with software-level glitches that may have developed after some time. It should be your last resort to try and fix this issue. Here’s how to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #8: Galaxy S6 edge stops charging, won’t charge

Hi. Not sure what else to do but I still can’t get my S6 Edge to charge:

– tried connecting phone to computer via factory charging cable

– tried charging phone using my wife’s blackberry charger

– tried hard reset of phone

– tried plugging phone into different wall outlets

– tried shut down / restart of phone

I’m getting an error from my computer saying the device is unrecognizable so I’m thinking it may be a device issue? Any ideas? Thanks. — Kevin

Solution: Hi Kevin. Majority of charging issues are usually due to charging port issues so we recommend that you do a closer inspection of the port with the aid of some magnification so you can check if there’s something out of place that prevents the charger from working properly. Sometimes, a bent pin or lint can block the charger causing erratic charging or total charging failure. This ocular inspection does not tell you what’s the true status of charging port under the hood though so, even if everything appears to be normal, there’s still a chance that a hardware malfunction is causing the problem. A battery that died prematurely for some reason can also appear to be charging issue. Because you can’t just remove the battery and insert a new one into your S6, you must let a professional open the phone and check the battery as well.  In some cases, a failing power IC can be the cause as well. If you can’t fix the problem by doing a factory reset, make sure to send it in so the hardware can be checked.

 


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Water damaged Galaxy S6 showing overheating icon when charging, drains battery fast, other issues

Good day Android community and welcome to another article that covers 8 other S6 issues. As usual, all issues in this post are taken from reports from some of our readers. Keep watching for similar posts in the coming days if you don’t see your own issue here, or if there’s no solution that can fix your own S6 issue.

Below are the specific topics we discuss in this post:

  1. Galaxy S6 won’t turn on after leaving the phone charged overnight
  2. Water damaged Galaxy S6 showing overheating icon when charging
  3. Galaxy S6 won’t charge and won’t turn on
  4. Galaxy S6 edge turns itself off and on
  5. How to recover pictures from wet Galaxy S6 edge
  6. Galaxy S6 drains battery fast, won’t turn on
  7. Galaxy S6 screen stays black but won’t turn back on
  8. Galaxy S6 edge screen keeps flickering after it got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t turn on after leaving the phone charged overnight

Good evening! I purchased my phone Samsung Galaxy S6 edge in Ukraine in February 2016. It worked ok all the time. At 4 of April i put it for a night-long charging as usually, it never turned on again. I tried all kind of troubleshooting that can be found on Youtube and on Android forums (pressing volume/power/home buttons at one, pressing all different combinations of those buttons) nothing helped. It didn’t react on any charger. Dead is dead. I went to the Samsung Service Center in Cairo (I live in Cairo), they told me it’s a problem with motherboard and to fix it will cost me $300, the price of the new phone. Can something be done? Thank you very much in advance! — Olga

Solution: Hi Olga. If a professional has checked your phone and declared that the only way to fix it would be to replace the motherboard, then there’s nothing more that you can do about it. A motherboard replacement is the most drastic solution a technician must do to fix a hardware problem. This means that a number of components may be damaged, or that the board itself is beyond repair.

Problem #2: Water damaged Galaxy S6 showing overheating icon when charging

I dropped my Samsung S6 in water. It was only in for 5 seconds approximately and when i grabbed it, it was working fine.. as in screen was still visible etc.. i immediately put it into a bag of rice but due to being a sealed phone couldn’t remove battery… phone since went flat and now when i try to charge it it gives me the thermometer and overheating warning. It’s been 5 days since and still showing this warning. I’ve checked inside SIM tray and can see a white sticker thing. I’ve called a repair place and they are not to keen on fixing it as they tend to think all water damaged phones are non repairable. I only just got this phone. Please tell me if it can be fixed. — Tania

Solution: Hi Tania. Unlike its successors, the Galaxy S7 and S8, your Galaxy S6 does not enjoy water resistance protection. This means that even just a second of immersing it in water, there’s a very big chance that water can seep into the insides of the device. If your phone was working normally before you dropped it in water, then it might already be too late to do anything at this time. In some cases, dismantling the device right away and removing the battery can save it from permanent damage. We understand you were not able to do this important “first aid” step because a Galaxy S6 has a non-removable battery pack so all you can do right now is to hope that damage is isolated to few components only. A full hardware check is still needed to be conducted though so you must find another service that can do this task for you. Stop whatever you’re doing and stop looking for software solutions. There’s no amount of troubleshooting that you can do on your end to fix a water-damaged phone. Otherwise, simply have it replaced.

Problem #3: Galaxy S6 won’t charge and won’t turn on

Hello! I am experiencing some charging issues with my Samsung S6. The phone shut down with 2 to 3% of battery, just before I arrive home. And then I put it into charger, and started to do my things, without paying attention on it. The problem is, after some minutes I tried to power it on, and it did not work! Nothing! Then I found your guide, and got some “advances”, but without a solution. Here it was what I tried:

  • When I put it into a different charger, the lightning bolt icon appears once, and disappears. The phone doesn’t charge and the charger does not warm up. (Sometimes I’m able to power the phone on, but it shuts down again when the lockscreen appears).
  • I tried to put it into PC USB port. Same as different charger. (With the original charger, NOTHING HAPPENS! Not even the lightning bolt icon).
  • Tried to press Volume Down + Lock while “charging”. The lightning bolt flicks on… (appear/disappear). But it still do not charge.
  • Tried to press Volume Up + lock + home, and the Android management screen appeared. (Installing System Update, and after it appeared an image of the android mascot and a warning icon).
  • Tried the “reboot system” option… reboot, but nothing.
  • Tried V.UP + LOCK + HOME again, and left it there to see if it would charge. I considered to try “Reboot to bootloader” option, but as I don’t know what it means, I thought it was better to contact you.

(PS: This menu only appears with the smartphone plugged into USB port of my computer of with an alternate charger. With the original one, or without a power cord, nothing happens). As I have some really important data that I was about to back up, I’m really against a wipe reset. Any ideas? 🙁 — Tiago

Solution: Hi Tiago. Since you’ve already tried almost everything that can be done on your end, you should really try a factory reset first to see if the cause of the problem is software related or not. If that won’t fix it, the cause of the problem may be bad hardware such as a malfunctioning charging port or battery. Consider sending the phone in for repair.

Unfortunately, file recovery or transfer is only possible if the phone powers on first. If you can’t turn it back on, no external device can access your phone’s internal storage device.

Problem #4: Galaxy S6 edge turns itself off and on

Hi. Recently i have factory reset my Samsung Galaxy S6 edge. Since doing so whenever i open specific apps or randomly the phone switches off and no longer switches on. i will click on the power on button the Samsung sign will show up but then it was fall powerless again. to switch it on again it needs to be plugged into a charger. this happens even if I’ve let the phone charge to 100% or whatever the charge % is. once iv switched it on no matter what the % charge it was on, the charging icon will show a much lower % than it was before it switched off. as soon as i unplug the charge the phone will again switch off and no longer turn on. — Ayishasadiq

Solution: Hi Ayishasadiq. Try recalibrating the battery first and see what happens afterwards. Sometimes, Android can lose track of the actual battery level for some reason so it’s good if you can recalibrate it. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Once you’ve recalibrated the battery, you can follow it up with a cache partition wipe to ensure the system cache is refreshed. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #5: How to recover pictures from wet Galaxy S6 edge

Need your immediate and expert advice in seeking a solution on my Samsung S6 Edge phone. Here is what happened:

My phone had accidentally fallen in the swimming pool and all we did was take the phone from the swimming pool, kept it on the table over a towel and began swimming again.

After almost 30 minutes we came back to our room and tried drying it using a blow-dry but it would just not switch on. We tried doing this 3-4 times and then switched off & tried charging the phone as well – with no luck! We then took it to a local repair shop who opened up the entire phone and said the IC wasn’t working and he would try his best – and then later informed us that even the mother board of the phone was spoiled.

By the way, this is still under warranty until the 12th May 2017. Now we need your help with 2 things:

Can this phone be fixed at all? How do we get this started ? How can I retrieve all my pictures? Is there a way?

Looking forward to your kind reply. — VARSHA

Solution: Hi Varsha. If a trained technician who examined your phone said that that power IC or motherboard are toast, that’s like saying the phone is completely dead. A key “first aid” step that you’re supposed to take in an ideal situation would be to immediately remove the power source from the phone to prevent shorting components. We know this is not possible with your S6 as the battery is non-removable so we can assume that a number of core hardware components are fried. So, in terms of a fix, we don’t think there’s anything that can be done at this point.

Retrieving files is obviously out of the question because you need to have a good working system to access the internal storage device. The Nand chip must be powered so an external device like a computer can reach the files. The touchscreen needs to be working as well so you can input commands to the operating system.

Unfortunate as this is for you, we’re almost certain that your phone is dead, especially that the power IC had been confirmed to be toast.

Problem #6: Galaxy S6 drains battery fast, won’t turn on

Hello. Recently my phone’s battery has been depleted much more quickly than normal. I didn’t think much of this, just thought that it was part of the designed obsolescence because I’ve had it about a year and a half now. Today, however, when I went to charge it, it would show the charging icon as normal, and the red light would appear in the upper left hand corner, but when I went to check it the battery percentage had decreased, not increased. It still showed that it was charging. Then, later, I noticed that it kept switching back and forth between charging and not charging. I am not sure if this was an issue regarding my handling of it at the time or not. I tried plugging it into a computer via USB, thinking the wall adapter may be to blame. Everything behaved as normal when I plugged the phone in the computer. The computer recognized it and my phone asked if it wanted me to allow the computer to access it. Again it gave the charging signal but it died soon after. When I got home I plugged it into my charger at home (the original charger) and I initially saw the red light, but have not since. It has been plugged in for about two hours now and it will not turn on. I’m sorry, I don’t know the version I have, so I just put other. I would check it on the phone but it’s dead. Any help with this would be greatly appreciated. Thank you. — Jeremy

Solution: Hi Jeremy. There’s a chance that the problem is only isolated to the battery so if you’ve already tried different chargers before contacting us, you should consider sending it in for repair. Android troubleshooting is mostly software in nature but since the phone does not even turn at all, there’s nothing much that you can do. If you haven’t tried it though, you can also check if your phone will boot to alternate modes so you can then perform follow up troubleshooting.

Below are the steps that you can do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S6 screen stays black but won’t turn back on

While trying to start up the phone, all it does is play the start up music over and over and sometimes it cuts the sound off like it won’t start up all the way. It doesn’t vibrate and the screen remains black. I’ve tried all the other sequence of buttons to push but nothing is working. When it’s trying to start up there is a steady blue light showing and when I push the up volume and power button I think it shuts off because the blue light will go off. When I plug it in to charge the little light is orange then it turns green, but screen still remains black. I do not know what android version it is. — Toni

Solution: Hi Toni. Your phone actually still turns back on so the issue must lie with the screen only. If you dropped the phone or got it wet before, stop wasting time in looking for software solutions. Contact Samsung, your carrier, or any relevant party so it can be repaired or replaced.

Problem #8: Galaxy S6 edge screen keeps flickering after it got wet

Hi. My Samsung S6 edge fell in the sink while water was running and I thought it was a small amount of water entered my phone. My phone went blank (black screen) so I was not sure if it was off or on. So I then took out my sim card tray and left my phone in rice for the day. I took it by my friend after work for him to have a look at it and when he opened it I saw part of the inside was corroded so he clean the board and stuff. However about 3-5 of the ICs (as he called it) were missing from the board near the sim card section, but he was not sure what they were for. He evened changed the battery for me. Everything was working fine as if nothing happened. But the only problem is that my phone battery runs down veryyyy quick and my screen keeps flickering while charging so I am not sure what to do now. Is it possible my phone can still be saved? Thank you in advance for all the help! Many Thanks. — Kerri

Solution: Hi Kerri. Kindly refer to our suggestions for Tania and Varsha above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 can’t connect to the internet when using home wi-fi, other issues

Welcome to another post that will try to fix issues reported by some #GalaxyS6 users this past week. There are 6 issues that we pick for you so we hope that you will find this material helpful.

s6

Below are the topics that we answer:

  1. Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S6
  2. Galaxy S6 won’t turn on
  3. How to create backup of files from Galaxy S6 if it keeps on rebooting
  4. Galaxy S6 drains battery while charging | Galaxy S6 only charges using a car charger
  5. AT&T Galaxy S6 Edge group messages is sent to both the original sender and members of the group
  6. Galaxy S6 can’t connect to the internet when using home wi-fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S6

“Unfortunately IMS Service has stopped”. Solved it differently from your way via S6 Settings > Applications > Messages > AT&T Messages Backup & Sync > Stop Backup (link).

This issue happened after an update to Marshmallow 6.0.1 and a prompt asking if I wanted to backup my messages to the cloud. I said yes. From that point onward, I had a spinning icon in my bar showing it was actively trying to backup and sync. Then a popup message every 15 seconds “Unfortunately IMS Service has stopped”. Click OK and 15 seconds later reappears. Read forums everywhere, including yours and NO ONE had this solution. All were way over my head techy. Please add it to your solutions. It addresses the actual problem. — Amy

Solution: Hi Amy. Yeah, we covered this issue in this post before. Errors due to carrier-specific app and/or service like IMS service can sometimes be tricky for us to resolve because we are not familiar with thousands of such apps around the world. The best that we can do is to offer general directions in troubleshooting such as booting the phone in safe mode, in the hope of isolating if the issue is due a third party app or not. And of course, for an issue that appears to be app-specific, wiping the app’s cache and data is also a must.

The thing with safe mode is that it only filters third party apps. Since IMS Service is an AT&T app (which we failed to identify initially), it won’t be snagged by safe mode, thus it would continue to run.

We thank you for your effort in letting us know of a solution for this particular issue. We think it will be very helpful for other members of Android community. If we are not mistaken, this issue also occurs in other devices  from AT&T as well so publishing your solution will be very valuable. Thank you.

Problem #2: Galaxy S6 won’t turn on

Hi! So I’ve had my phone, the Galaxy S6 for a year and a half now. Never had any major problems that weren’t resolved by a normal restart. I’ve always kept a good, sturdy case on it and it has never been cracked. But today, all of a sudden, the screen went black and showed to start up screen (all black with white letters “Samsung Galaxy S6, powered by Android”). It stayed like this no matter what I did. I tried restarting, holding down the power, volume, and home keys in various formations, but nothing. I left it alone for 2 hours and then the screen went all black and still wouldn’t turn on. I plugged it in the charger and it showed the charging symbol but has not made any progress in 40 minutes. Please help. – Steph

Solution: Hi Steph. The only potential solutions that you can try at your level are attempts to boot the phone in different modes. If your S6 remains unresponsive when you try to boot in either safe mode, recovery mode, or Odin mode, then the issue has now become beyond an average user’s ability to resolve. You must tap the expertise of Samsung or other qualified repair shops to help you fix whatever hardware issue the phone is having.

Problem #3: How to create backup of files from Galaxy S6 if it keeps on rebooting

My husband’s Galaxy s6 turns off every few seconds and won’t turn on at all without being connected to the charger but even then continues to turn off and reboot. He has been advised by US cellular to just send it in to Samsung because they don’t fix these issues but we desperately want recently taken photos from the phone before we do that and Samsung wipes the phone. The photos are recent and didn’t get backed up in time before issues arose and they are extremely sentimental as they are the only photos from the OR the day our son was born. Is there anything we can do? The technicians at US cellular were not very helpful and just kept telling us that they don’t work with these problems and to send it in. — Whittmcg

Solution: Hi Whittmcg. Like Steph above, the issue is most probably beyond resolving at your level right now. If the device keeps rebooting even when connected to a charger, the cause of the issue may be a bad battery, or another failing component. In order to access your phone’s files, we need to make sure first that the device’s power remains uninterrupted for at least a few minutes (depending on how fast you can move the files to a PC via USB cable). If you can’t achieve an uninterrupted mode on your S6, there’s just no way to move files. Needless to say, it may be too late now to try to save those photos as there’s no trick that can make your S6 remains stable for some time.

Problem #4: Galaxy S6 drains battery while charging | Galaxy S6 only charges using a car charger

My Galaxy S6 will only charge when it is on the car charger (which is a lightning charger). When it is plugged into the wall unit (any wall unit – I’ve tried various ones) it won’t charge at all if it is dead. If it has a bit of a charge, it charges insanely slow. I plugged it in at 15% at 9pm, and at 7am it was only at 54%. Seriously?! I’ve never had this problem. It will charge slowly in my computer as well. I recently downloaded some spy app stuff on my daughters phone and not sure if some of it is on my phone too so maybe a 3rd party is doing this?? I tried putting it in safe mode to charge, but it didn’t charge any faster that way. It seems to only charge quickly when it is on the car charger. I really don’t want to do a factory reset. Is there any way I can remedy this without extreme measures?– Stacy

Solution: Hi Stacy. The first thing that you want to do in this situation is to make sure that you are using the right charging cable, with correct amperage, and charger (with correct amperage as well). We don’t want to go into technical details how to go about that but the simplest way to achieve that is by using the Samsung supplied USB cable and charger FOR this phone. That means using the cable and charger that came with the box. If you are no longer using that, get the correct charging kit for this phone model from any Samsung store or order one from their website.

Once you’ve established that the charging cable and charger are not the cause, you can further narrow down the possible causes to either the phone’s software or hardware.

Since booting in safe mode did not make a difference, the next logical step is to perform a factory reset. We know it’s a hassle but it’s the only way to help you check if the reason of the problem is software related. As an average user (and assuming you don’t do rooting or flashing custom software), there’s only so much that you can do to fix an issue like this. Factory reset is actually the last and final software “tweak” that you can do. If the phone remains the same and the battery continues to drain even when charging after you performed a factory reset (and without third party apps), you can assume that you have a hardware problem at hand.

And since hardware issue is almost always unfixable by average users, we don’t cover them in this blog. If you think you have the right knowledge and tools to perform hardware repairs, please look for guides somewhere.

For reference, below are the steps on how to perform a master or factory reset on the S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: AT&T Galaxy S6 Edge group messages is sent to both the original sender and members of the group

So I just bought a Galaxy S6 Edge (I know, a little late to the party) and whenever people send group messages to me, I’m included as one of the recipients to the messages. In other words, my phone number is listed as one of the contacts to send the message to. Because of this, every time I reply to a group message, I receive the message myself in addition to everybody else in the group. So there will be a yellow sent message, as well as a blue received message that is from me. Is there any way I can turn that off? I’ve checked with my carrier (AT&T), and everything is good on their end, and I have reset my phone multiple times. Any suggestions? — David

Solution: Hi David. Messaging apps vary by carrier so we are not quite sure if this issue is unique to  AT&T’s messaging app on the S6 Edge. We don’t have access to an AT&T S6 in our laboratory so we can’t independently check the exact settings. The only suggestion that we can give is to check what happens if you play around with the messaging app’s Group MMS option under settings. Your carrier should be able to help you with this issue as it concerns their product but if they really can’t try to look for solution from AT&T’s forum site or other third party forums that talk about AT&T devices.

Problem #6: Galaxy S6 can’t connect to the internet when using home wi-fi

We have the phones in my house and all work on WiFi except the Galaxy S6. By work on WiFi I mean, they function on wifi the same as if they were using 4G. The Galaxy S6 works on 4G in the house but not on WiFi. It does however, work on my work’s wifi. My home connection is not slow. I know this because all other devices and computers use it just fine. I have tried everything except a factory reset because I don’t think that will do anything. I’m not sure why only the Galaxy S6 has problems. The problems started when we switched to a better router. The old router worked out with the S6 just fine but that router is very old and the new is a big upgrade. I have messed with all the settings I can think of to get the computer S6 to work but nothing works. — Jarom

Solution: Hi Jarom. First of all, we assume that when you say your S6 doesn’t work on Wi-Fi, you are referring to the phone’s inability to connect to the internet via your home wi-fi.

The second thing we want to point out is the fact that if your S6 works with other Wi-Fi networks, that’s a clear indicator that the issue may only be on how your home wi-fi network allows devices to connect, or that your phone’s network memory needs to be cleared (especially if the SSID or network name remains after switching to a new router).

Check router settings

In order to check if the issue is being caused by router-level restriction, you must ensure that your S6 is not blocked from connecting to the internet by the router itself. If you are the administrator of your home wi-fi, log in to your router’s graphic user interface (usually done by pulling up a browser in a computer and typing the router’s log-in page like 192.168.254.254). Every router has its own way of allowing access to its GUI so make sure that you consult the manual or contact the manufacturer for support. If this router was provided by your internet service provider, call your ISP accordingly.

Once you’ve logged in to your router’s GUI, check if you’ve accidentally blocked your phone’s MAC address or IP address. Doing so can result to your S6 being unable to connect to the internet. If the phone is not blocked, there’s also a possibility that it may be restricted or throttled down to only connect to the internet with a very limited bandwidth. Again, routers vary on how their GUIs look so make sure that you ask for assistance if you don’t know what we’re talking about here. Put simply, you want to ensure that your S6 is not blocked from connecting to the internet, or if it’s not, only allowed to connect but with very slow connection speed.

If there’s another family member acting as the administrator of your home wi-fi, make sure that you let him or her know whether or not the above scenarios are happening.

Do a factory reset

If everything is clear on the router level, don’t hesitate to do a factory reset. While “forgetting” then reconnecting to a wi-fi network is sometimes enough to fix this issue, yours may be different. Making sure that you set all software settings back to their default state may be the only effective solution for the problem. Before you commit to a factory reset though, you can also try to wipe the cache partition to see if that will work. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 keeps making beeping sounds randomly, other issues

Hello guys! Here’s another post that covers 6 more #GalaxyS6 issues. As usual, these issues are taken from reports submitted by some members of our Android community. If you are yet to see your own question published here, make sure to keep watching for similar posts in the near future.

s6

Below are the specific topics covered in this post:

  1. Hardware buttons on water-damaged Galaxy S6 not working properly
  2. Transferring photos from a randomly rebooting Galaxy S6
  3. Galaxy S6 draining battery even while charging
  4. Galaxy S6 keeps making beeping sounds randomly
  5. Galaxy S6 Edge gets stuck in Samsung logo page after flashing stock ROM
  6. Galaxy S6 Edge+ screen keeps flickering

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Hardware buttons on water-damaged Galaxy S6 not working properly

I was out in a vacation one day doing island hopping when I brought my Samsung Galaxy S6 in the water with me, which I also secured in a waterproof pouch so to avoid being wet/soaked. However, few minutes later, I noticed that the pouch started to form moisture inside and I realized that the water was able to get in the pouch. I immediately get out in the water and took my phone to the boat and immediately wrap it in a thick cloth (that was about 2-3 pm when it happened).

Later at around 6pm, I transferred it to a rice container as advised by my friends. That was Thursday and after 58 hours (Sunday at 1am) I turned it on to check if it will work and eventually it did. However when I charged it, it doesn’t charged normally (after 30 minutes it was still at 11%). So I turned it off again (Sunday at around 8am until Monday 6am) and put inside the rice container again for another 24 hours (Monday 6am until Tuesday 6am). I charged it and it charged up to 100% and I was really happy. I started using it until I noticed that GOOGLE SEARCH and CAMERA would suddenly appear (even if I didn’t open it) while I do texting or scanning through my phone.

So I tried to check the settings and was able to found the settings for the camera which prevent it from suddenly appearing even if I don’t really open it and I also disabled the google search. However, google search still appears but not as often as the first time. Few days later, I also noticed that the POWER ON/OFF BUTTON and HOME KEY would SOMETIMES malfunctions. Like it functions during daytime, then at night it goes off (but not simultaneously though and not at all times). I tried to search for troubleshooting these concerns in the internet and I found this way through the accessibility > dexterity and interaction > assistant menu which I found really helpful as to avoid using the home key/power on/off key.

Is my unit okay or do I still need to have it checked for any possible defects? I am afraid to use the factory reset for fear that I won’t be able to use it with a sim afterwards. and maybe having it configured would cost much also. My unit is a Dual SIM one and it’s open line too. I hope to hear from you soon. Thank you so much! — Maan

Solution: Hi Maan. If these issues were not there before you took your phone for a dive, then you can bet your S6 was indeed water damaged. We know you would want to hear good news on this situation but we’re afraid you really have to look for an effective resolution. And that resolution is phone replacement. An exhaustive hardware repair may have a small chance of fixing whatever problem there may be, but we won’t bet on it. Majority of the time, water-damaged electronic device eventually breaks down after repair so there’s really nothing much that you can do. Doing a factory reset won’t help in this case either as the main cause is hardware malfunction. If the phone is still within warranty, try bringing it to a Samsung store for replacement.

Problem #2: Transferring photos from a randomly rebooting Galaxy S6

On the “Thedroidguy” page the explanation about these phones shutting down randomly says “if the phone still shut itself down in safe mode, then the problem must be in the firmware or the hardware. You need to backup all your important data, especially ones that are stored in your phone’s internal storage, and perform the master reset.” Do you have a magic way to backup all your important data if the phone is constantly turning off?

My cloud has everything except for the last 3 months. Verizon decreased my cloud size causing my automatic updates to stop working. I have all my pics since June and would love to have the last 3 months. I have tried safe mode and even tried wiping the cache partition. Nothing works so I’m guessing it’s the firmware or hardware but I really don’t want to lose those pics. Help! — Denise

Solution: Hi Denise. There’s no magic way to create a backup of your files if there’s a very short time in between reboots. You need to have at least a full minute between reboots in order to move a few MBs of files from your defective phone to another device. A shorter time than 1 minute between reboots may not be enough to let your S6 initialize and establish a good connection with, say, a PC and transfer files. And remember, regularly interrupting a device while it’s trying to access its memory or saving something can also lead to file corruption. That said, there’s really nothing much that you can do in this case. Unless you can stabilize the phone long enough to move files, those important pictures are gone.

Problem #3: Galaxy S6 draining battery even while charging

I usually need to charge my S6 every night. No big deal. However, sometimes after charging all night (with the provided charger) it still does not completely charge. Sometimes on 50-60%, but sometimes completely. Last night, it didn’t charge at all and powered down during the night. Luckily, it went ahead and charged at that point. Unluckily, I was late to work because my phone is my alarm. What can I do to make it charge consistently? Secondly, it’s as if the phone goes “brain dead” sometimes. It seems to be overwhelmed when I ask it to do complex things like activate, or wake up. I’ll turn the screen on, touch a button and then it acts like it isn’t sure what to do. So I’ll try something else and maybe even a third time on something else at which point the phone does the first thing that I’d wanted. It’s very frustrating. I’ve cleared most photos out, and uninstalled any apps that I didn’t truly need hoping for better performance, but sometimes it still feels like my smartphone didn’t graduate smartphone class. — Darrinswait

Solution: Hi Darrinswait. The two issues may be related or not at all. In order to hit 2 birds with one stone here, we strongly recommend that you do a factory reset first so you can observe how charging works when all software settings are set to default. Make sure that you don’t install any app while observing the phone to see a difference. Try to observe the device for at least 2 days. For reference, below are the steps on how to do a factory reset:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If your phone charges fine during the observation period (at least 2 days and no apps installed), then the battery drain issue during charging must be caused by an app/s. Only install apps that are compatible and updated. Because there’s no specific way to know what may be causing battery drain  (other than by going under phone settings and checking battery usage), you must do a trial-by-error isolation yourself.

Problem #4: Galaxy S6 keeps making beeping sounds randomly

First off, I have a Galaxy S6. My phone keeps beeping at random but there’s no message or notification given. I have followed so many tips on line, shut off every notification i could find, and it still beeps like every 5 minutes or so. This just started. I did recently switch my emails on the phone (wicked annoying task to do) and maybe that did something? I have downloaded just two apps ever, and that was a long time ago, i hardly use them.

Also, I have noticed my Gmail and my EMAIL app no longer is syncing, sync is currently experiencing problems. It will be back shortly. both things are super annoying. — Lionettes

Solution: Hi Lionettes. There are a lot of things that can cause an S6 to make a sound notification so we can’t really tell where to start looking. The best thing that you can do right now is to try to remember what you did or changed differently prior to noticing the notification issue. If you can’t do that, consider wiping the cache partition to see if that will change anything. Here’s how to do that:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing will change after wiping the cache partition, you can also try to boot your device in safe mode. If the beeping sound is due to a bad third party app, the issue should not occur in safe mode. That should help you then further narrow down on the third party apps you’ve installed recently. To boot in safe mode, follow these steps:

  • Turn off your Galaxy S6.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.

Of course, if nothing will change further, you must do a factory reset. Refer to the steps provided above. Doing a factory reset should also help you fix your email syncing issue.

Problem #5: Galaxy S6 Edge gets stuck in Samsung logo page after flashing stock ROM

Please help me!!! I bought a Galaxy S6 Edge 925F off the aliexpress site for 02 months. it came in version 5.0.2 of Android, and updated via OTA to version 6.0.1. A month after installing, the phone restarted alone without reason, and was repeatedly restarting the logo “Samsung Galaxy S6 Edge” until after a few times alone system started.

After that every day was the same. To try to resolve, I reinstalled via Odin the most current stock ROM site SamMobile for the model, did the factory reset and also the cache cleaning as directed in site tutorials. At the beginning everything went well, but one week after cell did the same thing, restarted, was running several times the initial logo, to enter the system, and after a few minutes did the same thing. I do not know what to do, can you help me? Mobile is out of the company’s warranty period. Thank you very much in advance. — Allan

Solution: Hi Allan. If your phone starts working fine after flashing a stock ROM but then reverts to a problematic state afterwards, you should really question yourself what you did differently. There must be something you installed or changed that causes the issue. If you can’t figure out what may be causing the issue, flash a stock ROM again and observe the phone for long as you can, (at least a week perhaps) without installing any app or update. This will help you determine if something you’re adding later is causing the problem.

Problem #6: Galaxy S6 Edge+ screen keeps flickering

My Samsung Galaxy S6 Edge+ had a screen flicker – then black screen, but I could still answer incoming calls – not much else. I did a soft reset and the display came back, but only for about 20 minutes. Tried again and now only a black screen, but sounds and vibrations when buttons are pushed. Even on start up the screen stays black – therefore, it does no good to do a hard reset because I can’t see where to scroll to wipe the device. I tried doing a factory reset from my laptop in Google Play, but it can’t find the device. Verizon was no help. Samsung tried but couldn’t help in the store. They said mail it back and maybe there is a fix, maybe there isn’t. No clue which operating system is running – been trying to update for over a month but got an error message every time.  — Round

Solution: Hi Round. If the phone boots up fine (because it still makes sound notifications, receives calls, the LED light continues to flash), then you have a screen assembly problem. To fix that, you must submit the device to a hardware check so the screen or unit can be replaced. Our blog does not provide guides on how to replace parts so if you want to do the replacement yourself, try to look for instructions somewhere.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy J7 won’t turn on, won’t charge fully to 100%, apps won’t load, other issues

Hello #GalaxyJ7 users! Welcome to our new troubleshooting series that addresses issues regarding the Galaxy J7. We hope that the solutions in this post will help not only the users mentioned here but others that are experiencing similar issues as well. We will be posting more of the same posts in the near future so keep watching.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy J7 getting delayed SMS

My phone is delayed in receiving text messages some times. It’s never too much, at the most half an hour, but it’s still rather inconvenient. I really only text with one person, so I’m not sure if it’s an issue on my end or his. It’s his texts that delay, I don’t think mine do. Sometimes for about half an hour I won’t receive any texts from him, but he is still getting everything I send over that span of time. Then suddenly I get all the texts he’s sent that I hadn’t been getting. Or sometimes it’s just one text that will delay; we’ll be having a conversation then a text he sent 10 minutes ago will finally send. What can I do about this? I’ve restarted my phone plenty, taken the battery out, and it hasn’t helped. Device is a Galaxy J7, carrier I’m pretty sure is Straight talk. — Kaitlyn

Solution: Hi Kaitlyn. You should try to wipe the cache and data of your messaging app. This will address any possible bug that may be in your messaging app. Try to delete the cache first and observe how messaging works for 24 hours. If that won’t work, proceed with Clear Data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

There’s really nothing much that you can do on your end to fix an SMS problem. Device troubleshooting is very limited and there’s nothing to change since apparently  SMS function is working. If the issue will continue after clearing the cache and data of the messaging app, contact your carrier for support.

Problem 2: Galaxy J7 uses up all remaining storage space, apps won’t load

My J7 did a software download which completed, installed and optimised all applications. Subsequent to completing all my free storage space started to disappear. As quickly as I deleted apps, images and music, it got used up until all 1.6 GB was used. I could not use any apps. Tried removing the battery and restart. Phone boots to the Samsung name and after a while reboots while chewing up power very quickly. Did a recovery start and erased cache. Did not work. Did a factory reset and that did not work. I am at a loss in terms of what to do next. tried downloading bootloader but it has been saying it is downloading for over an hour. I believe it is hung. — Jefft104

Solution: Hi Jefft104. Like you, there’s no way for us to know what’s going on with your device since there’s not much information you provided. The fact that the phone won’t even do a factory reset is a bad sign though. It can mean that the bootloader may be corrupted, or there’s a software glitch causing system to behave erratically. If your issue is similar to this one, your only option may be to flash the bootloader and firmware. Just ignore the downloading bootloader option as that won’t help. Restart the phone by pressing and holding Power and Volume Down for at least 10 seconds, then boot it back to Odin mode. Try to find a good online guide on how to flash the bootloader and firmware for this particular phone model and see how it goes.

For demonstatation purposes, here are the steps on how to flash a bootloader. Keep in mind that the exact steps may vary on your phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 3: Galaxy J7 won’t charge fully to 100%

Hello there. For the last few days, my Samsung Galaxy J7 won’t completely charge to 100%. It’s only new since March. I first noticed a couple of nights ago that when I plugged it in, it didn’t do the little bing alert it does to let me know it was charging. But the battery itself had the charge icon so I wasn’t worried. The following morning when I was it was only on 97%. The phone usually fully charges in around 2 hours. I figured I just hit the cable during the night or my toddler unplugged it or something. Then this morning, the same issue. It was only 97% again. I know it’s not the worst of problems but it’s just a little niggling problem that I’m thinking may get worse over time if I don’t fix it Any help would be appreciated 🙂 — Ciara

Solution: Hi Ciara. Try to recalibrate the battery and everything should be fine. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery recalibration won’t help, back up your important files using Smart Switch and do a factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

Problem 4: Galaxy J7 showing green vertical line on the screen

Hey there! Thanks for taking the time to read my problem. I’ve got a Samsung J7 running LineageOS 13 (Android 6.0.1). I’ve got a green line running down my screen about 1 to 2 pixels wide. It does not affect usage of my device in any way. The line shows up even in bootloader and TWRP Recovery. However due to the design of AMOLED screens this line does not appear when black color is being displayed such as when using BlackPlayer EX. I’ve attempted to return to the stock Samsung ROM as well as factory reset and RessurectionRemix Nougat. Is it possible to get this line fixed up? Thanks! — Adarsh

Solution: Hi Adarsh. If this green vertical line appears in Recovery and normal mode, you’re dealing with a hardware issue possibly due to a physical damage. If you want to fix it, have the screen replaced. There’s no amount of software tweak that you can do to solve a bad hardware.

Problem 5: How to recover files from a corrupted SD card in a Galaxy J7

I’ve had SD card installed since purchased, no problems. Think after recent system update this has started, but most recent pics in gallery show up as grey with the exclamation point. I’ve read thru info here and done the following: soft restart, removing battery & SD at least 10 seconds, wiping cache and starting in safe mode. Nothing brings photos back and i don’t know what next step is. Recovery software? Side note, two photos in my gallery show the picture but half of it is solid gray. This is weird to me. — Ticialacollins

Solution: Hi Ticialacollins. The troubleshooting steps you mention here won’t bring your photos back. Yes, you need a recovery software for that, if there’s anything to be recovered at all. Recovery software are mostly proprietary and are only available to companies specializing in digital forensics. If you think those missing files are worth a few hundred dollars, try scouring the web for reputable companies that can help you recover your files.

While searching, make sure not to use your phone or SD card. If possible, turn the phone off and do not remove the SD card. Just leave everything in place to avoid something from overwriting sectors that may still contain relevant information.

Problem 6: Pre-owned Galaxy J7 can’t detect network signal

Respected sir. I bought a second hand Samsung J7 prime, and phone looks good and works good. but i came home and inserted a 4G SIM card and it  doesn’t work. It does not show the network. then i check network setting, but it does not have 4G LTE option in network setting. I checked online and use *#*#4636*#*# and other option too.. but it dosesn’t work. Please reply with solution as soon as possible. Thanks and regards. — Pratik

Solution: Hi Pratik. There are a number of possible reasons why the phone does not detect your network. Here are they:

  • Phone was never network unlocked. Samsung devices, except those built for the global or international market, are usually locked to a certain carrier’s network. For example, although of the same model, some phones are built for AT&T while a similar ones for T-Mobile. The network function of a phone built for AT&T network may not work when you insert a T-Mobile SIM card to it. It must be network unlocked first before you can use a different SIM card to it. You should have asked the previous owner if the phone was network unlocked in the first place.
  • There are things called CDMA and GSM. CDMA and GSM are the two most popular networking technologies being used by most telephone companies around the world. If your J7 was built for a CDMA network like Verizon or Sprint and you try to use it in a GSM network, it may not work. Aside from making sure that it’s network unlocked, you also have to ensure that it can work in a different network type like CDMA or GSM.
  • Phone’s hardware may not be compatible with your current network. Every carrier operates in a particular radio frequency. If your phone’s network chip is designed to work in a different set of radio frequency not being used by your carrier, it will not receive any signal at all.

Due to space limitation in every post, we can’t dwell on more details about these items so our advice to you is to know more about your phone so you’ll know if there’s any incompatibility issue causing the problem. Better still, try to talk to your carrier and see if their technical support team can walk you through some things, especially in checking the details of your phone.

Problem 7: Galaxy J7 won’t turn on

I have a Samsung Galaxy J7. I can’t turn it on or reboot or anything, it’s just a black screen. I’ve tried pulling out the battery, charging it, etc. and nothing has worked. I have even tried plugging it into my computer to charge and nothing comes up on the screen to say that I even plugged it in. Could it be my battery, USB cord, or charger? This happened before when I had an iPhone and they said that I had overcharged it too many times but I’m not sure it’s the same case. Thanks! — J.taylor.4004

Solution: Hi J.taylor.4004. To know what’s the reason for this problem, you need to narrow down the possible causes. Telling us that your phone won’t turn on does not really give us any idea where the issue may lie. You should have included other relevant details that may have led to the issue.

The usual causes of an issue like this includes the following:

  1. defective USB cable and/or charging port (that’s why the phone won’t charge and appears not to power on)
  2. bad battery
  3. damaged charging port
  4. malfunctioning screen assembly (for the black screen issue)
  5. other unknown hardware errors (other serious motherboard problem)

We want you to go over the list above and check each one. We know you can’t directly test the charging port, screen assembly, and the motherboard so if using a different charger/cable and battery won’t fix the problem, send your phone in for repair or replacement.

Problem 8: Galaxy J7 stuck in Samsung logo screen

After a software update was downloaded, I selected install updates. The green Android robot appeared and counted from 1 to 100. Then the Samsung logo kept on flashing with brightness changing from bright to dull for about 3 hours. I did some research then tried to reboot the phone until it eventually gave me option to go to download mode. It was on that screen for about six hours and my phone was heating up. I removed my battery and it returned to the flashing Samsung logo screen. — Wykunjwa

Solution: Hi Wykunjwa. Boot the phone to Recovery mode, then wipe the cache partition first. If nothing will change afterwards, make sure to do a factory reset.

Below are the steps on how to restart your phone to Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Make sure the phone is turned off by removing the battery for at least 10 seconds before putting it back in.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  7. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 9: Sound keeps cutting off when headset is connected to Galaxy J7

Hi. Having sound issues on my Samsung J7. Sound is fine without headphones. With headphones, it cuts out permanently. I can just hear background noise but no speech. I’ve removed the battery, done a factory reset. These haven’t worked. My headphones work fine on other devices. Please help. Thanks. — Arvindaucharaz

Solution: Hi Arvindaucharaz. In a lot of cases, an issue like this is due to a malfunctioning headset port. Try nudging or turning the headset plug to see if you can remedy the situation that way. If that won’t work, try using another headset. Sometimes, a head plug may not fit properly in the port causing poor or no contact at all. If this workaround won’t work though, we’re afraid you have to revert to more drastic solutions like opting for a wireless headset or having the phone replaced entirely.

Problem 10: Galaxy J7 System UI has stopped error

My Samsung Galaxy J7 keeps saying System UI has stopped working everytime I try to recored my phone screen or stream it. it started happening after I accidentaly deleted mobizen for Samsung. Please help me. — Donovan

Solution: The best solution for a System UI-related error is factory reset. If you haven’t tried that, make sure that you do. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

 


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How to recover files if your Galaxy S7 won’t turn back on, other issues

Hello and welcome to our new #GalaxyS7 article. Our post for today discusses 8 more S7-related issues and solutions. Don’t forget to let us know of your issue if you can’t find anything helpful in this post.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: VR headset mouse cursor not working properly

I recently bought a VR headset and remote, but when i try to use the remote the mouse cursor drifts to the bottom right of my screen. I’ve went through all the settings and didn’t see anything for a mouse. I’ve done a reset on my phone and tried restarting it neither worked. Please tell me how i can fix this mouse drift issue i am unable to figure it out and i didn’t see anything about it on the forums. — Josh

Solution: Hi Josh. We don’t know what VR device and remote you have so we can’t give any specific instruction on what you need to do. We suggest that you try checking the manual of said devices, or contact their makers.

Problem 2: Unable to install Samsung Secure Folder app on Galaxy S7 edge

I recently updated my Samsung S7 edge G935W8 to Nougat 7.0 I purchased this phone from Best Buy April 2015 with Rogers carrier originally but paid the carrier to have it unlocked and now use it with Bell carrier. After doing the newest update, I went to download the secure folder app out of the Galaxy app store. But when I went through the set up wizard for the secure folder it popped up a message saying ” Secure folder cannot be set up as unauthorized software was installed on this device.” I had no idea what this message meant so I spoke to a few friends and Googled it to learn this often indicates my device was rooted. I did not root this phone (didn’t even know how or why it would be rooted) so I looked up how to see if your device is in fact rooted which showed me a few websites and apps. Each one I tried confirmed to me my device was NOT rooted. So are these apps/websites wrong? Can I get my phone into a mode to have it realize it isn’t rooted? I’ve tried factory resetting it both through smart switch and through recovery mode but they didn’t work. — Steve

Solution: Hi Steve. In a lot of cases, yes, the message you are receiving usually indicates that a phone may be rooted or running non-official software. In some cases, it can also be an indicator that Samsung does not detect the software as official even though it is. This usually happens if a carrier modifies the software, making it lose the original configuration that Samsung system recognizes. If the issue continues after a factory reset and without any apps or updates installed, there’s really nothing much that you can do, unless you want to revert the firmware version the one it came with originally.

Problem 3: Galaxy S7 keeps freezing, screen becomes unresponsive, reboots randomly

Hi, my S7 stays with unresponsive screen, freezes, lags and reboots without apparent reason. Sometimes, I can force the reboot with the [power + volume down], but the most of the times it stays unresponsive until the battery is empty (sometimes with the LED indicator turned on or blinking in green and blue). Then I have to charge and use it until it freezes again. I already did the master reset. It works for a week then it started to freeze again. I appreciate your help. Thank You. — Iván

Solution: Hi Iván. If your phone works fine after a factory reset, the main cause of your problems may be one of the apps you installed afterwards, or a hardware issue that can develop over time. One such hardware issue is a malfunctioning flash or memory. If it’s not an app problem, you should consider phone replacement as repair won’t fix it.

To see if it’s an app problem, you can either boot the phone to safe mode, or do another round of factory reset and see to it that only good apps are re-installed. Booting to safe mode prevents third party apps and services from running so if the issues won’t occur, you can bet there’s a bad app causing it. To start your S7 to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem 4: Galaxy S7 phone calls keep dropping, battery drains fast, fingerprint reader not working after Nougat update

I updated my phone last night. it is a unlocked USA version. The software update is listed as G935UUEU4BQE2/G935U0YM4BQE2/G935UUEU4BQE2. It says text messages are not being sent but they are being received by people. I’m dropping a lot of phone calls, my fingerprint reader is not working at all, and my battery is draining quickly. I cleared the system cache but I am holding off on doing a full system. Is there any known version issues I am running an Android Nougat 7.0 not 7.1. I’m using Straight Talk wireless on Verizon towers. — Steve

Solution: Hi Steve. With millions of people using Galaxy devices running all sorts of Android versions, it’s not surprising to receive all kinds of issues following updates. There are hundreds of thousands, if not millions, of possible points of failure in an Android system so anything can happen. Your issues are some of the common problems, even when updates are not installed so you should address them by doing software troubleshooting and solutions. We suggest that you try a factory reset and see what happens from there. Make sure to hold off installation of your apps until you have observed how SMS and other functions are working. This will allow you to check whether the issue remains or not. If the problems won’t occur, that’s an indication that either (A) a problematic app is responsible, or (B) the firmware version you installed is poorly coded. To fix a possible app issue, you can simply uninstall the offending app by doing trial-and-error. For the second possibility (poorly coded firmware), there’s not much that you can do about it. If you received updates by air (over-the-air update or OTA), you should let your carrier know so they can do something about it.

Below are the steps on how to factory reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 5: Galaxy S7 won’t go past carrier logo screen

Hello. My name is Steve and i recently bought an unlocked Samsung S7 whilst travelling in New York (on the 10th June 2017). I have been assured that the phone will work with other networks but i have entered another different SIM and the phone cannot go past the Metro PCS screen. Basically it seems that the phone just cycles around. I tried removing the SIM and the Micro SD card as well but no luck. I have tried using the Smart Switch software but since the phone does not get to start up properly, the software does not even communicate with the phone. Can you help with some advise on what i could do? I have left the United States already and back in my country, Solomon Islands. — Steve

Solution: Hi Steve. A working smartphone will work normally, that is, load the operating system properly, with or without a SIM card or SD card. We can’t see your logic why you chose to tell us that the phone won’t load at all (can’t go past the Metro PCS screen) with a different SIM card. Did the phone work while you were still in the US? You should have told us if it did, or if you tried doing so after purchasing the device.

We assume that your S7 is not brand new when you bought it (otherwise this issue won’t happen) but if it is, you should have it replaced right away. If phone replacement is out of the question, try to see if you can fix it by doing a cache partition wipe and master  via Recovery mode. Here are the steps on how to boot to Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

If wiping the cache partition or master reset won’t fix your problem, you can also try to flash the bootloader and/or firmware. Be aware though that flashing is a risky procedure and can potentially brick your phone. Make sure to do more research on how to do it on your particular phone model before doing it.

For demonstration purposes, here are the sample steps on how to flash a bootloader. The exact steps may vary on your phone. Again, you should research beyond our website how to the exact steps on your phone to prevent problems.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 6: Galaxy S7 edge becomes unresponsive, overheats when charging

Hi there .. I got an Ss7 edge. The last few days, my phone start to freeze. The screen became blank and all buttons not responsive. I try all button combination like power + volume down, power + home + volume up or down and nothing is happen. It keeps black. But i feel my phone getting warmer. It will cool after the battery drain i guess (knowing by plug in charging and starts from zero again). When it freeze, all button not working, charging also not working.. please help me. This is really annoying.. i mean wait the battery to drain for a whole day and after charge who knows when it will freeze again ( mostly once a day ). This happen a month after i replace the screen. I don’t remember is there any update but the first time it happen is when i connected to wifi. Thats all… waiting for you suggestion Should i flash it back down to before update or …. well i don’t know anymore.. Thank you. — Primandayosepriadi

Solution: Hi Primandayosepriadi. Android troubleshooting is simple and your issue is not an exception to one particular rule — if no software solution can help, bad hardware must be to blame. That said, we suggest that you try factory reset and yes, if you did flash a non-official firmware to it, flash it back down to an older Android version. If those won’t work, have the phone repaired or replaced.

Problem 7: Galaxy S7 edge won’t charge, won’t turn on

I just read your article “How to fix your Samsung Galaxy S7 Edge that doesn’t charge via wired or wireless, heats up when charging [Troubleshooting Guide].” I had hope until I got to step 4. I can’t do anything from step 4 on as my battery is DEAD! However, I believe it to be a firmware issue as the battery had gone dead was remained in that condition for 4 days before I had the time to deal with it. But with a dead battery I cannot reboot, get into Recovery Mode or Safe Mode and it won’t charge by the Samsung Rapid Charger or the Samsung Wireless charger. I am desperate as I have so much on the phone (a lot saved but too much unsaved to lose). How can I get some energy into it? Just enough to get into Recovery Mode?? Thank you. — Rick

Solution: Hi Rick. If your phone does not show any indications of life (LED light lit, vibration during restart, sound or vibration when there incoming notifications), then the only thing that you can do is send it in. Sometimes, the phone can appear dead or not charging due to bad charging port so if you have a wireless charger, try wireless charging for at least 30 minutes. If the phone remains dead, have it repaired or replaced.

As far as data recovery is concerned, you can only do that if you can make your phone boot to normal or safe mode. If the phone is totally dead, you won’t be able to access its memory and transfer contents from it. There’s no software “magic” that you can do to fix bad hardware. It’s possible that the problem is isolated to the battery only so having it replaced by a technician first may solve the issue easily. If the problem is more serious and involves the motherboard, you can kiss those data goodbye.

To prevent losing irreplaceable data (photos, videos, documents, etc.) in the future, always make it a habit of creating a backup. We don’t know how many times we’ve emphasized this in almost all our articles but there’s a reason why this wisdom persists for decades now and that’s because digital storage devices and electronics are unreliable. If you won’t back your files up regularly, you only have yourself to blame.

Problem 8: How to recover files if your Galaxy S7 won’t turn back on

My phone got stuck while rebooting and was showing blue screen. I tried everything on your website and nothing worked then took the phone to the Samsung office. They performed something on it and now all i can see is the black screen with Galaxy S7 edge logo (same logo as you see when you restart the phone). From here I’m unable to start my phone or take it to the safe mode by pressing the keys as per your website. I want to recover my data from my phone before factory reset if required. Need your assistance. If you could help would be genius. — Talat1426

Solution: Hi Talat1426. As mentioned above, you can only access an S7’s memory or storage device if you can boot it to safe mode or normal mode. There’s no other way to moves files from and to the storage device in your phone’s current status. Even Samsung can’t do anything about it.

If you want to fix the issue though, consider doing a factory reset. That would, of course, wipe everything up but you may have a good working phone again.

Also, we don’t know what Samsung did to your phone but if they did try to flash it before, that is, installed a new copy of software, your files must already be gone by now so there’s no point holding off factory reset.

Some users were able to fix a similar issue by booting their phones to alternate modes. For reference, here are the steps on how to do that and the possible follow up troubleshooting that you can do for each:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not showing notifications when text messages arrive, other issues

S6 Edge

Here’s another collection of #GalaxyS6 issues submitted by our community. If you’re reading this, you may be looking for an answer to your own S6 issue. We hope that the solutions mentioned here will be of help.

  1. Galaxy S6 not showing notifications when text messages arrive
  2. Galaxy S6 won’t power on after charging
  3. Galaxy S6 freezes and gets stuck in AT&T splash screen
  4. How to recover photos from Galaxy S6 that won’t turn on
  5. Galaxy S6 not turning on
  6. Galaxy S6 showing several problems after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 not showing notifications when text messages arrive

Ever since the Marshmallow update, i am not receiving any text message notifications. Nothing shows up in the status bar, i don’t get the pop up notification, i don’t hear a sound, the blinking light doesn’t even turn blue like it used to when i had a notification. Even when I’m in a text message thread with someone else i can’t see that someone else is texting me. the only way i know that i have a text is if o go to my text app where it lists all my conversations and then i see i have all these text messages from people.

I’ve checked everything to make sure all my notifications were set correctly to receive notifications and NOTHING has helped. this is really annoying because I literally have no idea when someone is trying to contact me. I don’t have this problem with any other app like phone calls or Whatsapp or Instagram. It’s JUST texting. I’m using the standard texting app that comes with the phone. — Gillian

Solution: Hi Gillian. The first thing that you want to check is the “Show notifications” box under the app’s info page. You can do that by doing these few easy steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager.
  • Tap the messaging app you’re using.
  • Tap on Storage.
  • Now make sure that Show notifications box is checked.

If this won’t fix the issue, consider doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 won’t power on after charging

One day all of a sudden phone froze then when it powered off it would not go back on. my oldest did some online research and followed the instructions to restore it (I am completely challenged when it comes to technology). anyway, she got it to power up again. We charged it to make sure the battery was full and then turned it off. We haven’t been able to get it to come back on since.

Tried plugging it in to the charger and it won’t even charge now. I also tried powering it on but holding down the power button, home button, and volume up like was suggested on your site and still nothing.

Someone said that it could be the charger port that’s bad, but the owner of the phone is my youngest child who is 12. She said it was fully charged when it wouldn’t turn back on.

I bought it used last November and the people always had it in the Otter box. In fact they gave it to us when we bought the phone. It worked fine when we bought it and was no problem for 5 months so I don’t think they sold us a bad phone or anything, but it was used.

I took it to Best Buy and the guy said “I guarantee I could find the problem and fix it if we could get it to power up”…not real helpful. We even tried different chargers etc.

I really appreciate any advice on what to do. It’s been off for a month now and my 12 year old is so sad about it…it was her Christmas present. Thank you so much. — Roxanne

Solution: Hi Roxanne. There are two possible reasons why a smartphone won’t power back on. One is a software or operating system glitch preventing the boot sequence from being completed. Usually, a software-related problem will still allow the phone to boot back on except in regular mode. In this case, you can try different hardware button combinations in order to power on the device. If pressing and holding the Power, Volume Up, and Menu/Home buttons won’t work (which is the way to access Recovery Mode), you can also try to restart the phone in Download Mode or Safe mode.

Booting in Download/Odin mode requires pressing and holding Power, Volume Down, and Home keys. In this mode, you can manually install an update or a custom operating system by connecting the phone to a computer. If you can boot your S6 this way, there’s a chance that you will still be able to install stock or custom ROM or firmware in order for the phone to boot back to normal mode.

You can also try to boot your phone in Safe Mode. Safe mode disables third party apps so if one of them is the cause of the problem, the issue won’t occur. To boot your phone in safe mode, follow the steps below:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

However, if your phone remains unresponsive after doing all these procedures, you can safely assume that hardware malfunction is to blame. This means that you have to have the phone checked by Samsung or competent repair shop if you want a resolution.

Problem #3: Galaxy S6 freezes and gets stuck in AT&T splash screen

So I’m not sure where to even begin but at complete random, my S6 started having these issues. No physical damage, no water damage whatsoever, and no recent or major software updates as of recent. Also, the phone is not rooted. Essentially, I boot it up (at this point already factory reset) normally and it will become stuck on the AT&T screen. If it ever DOES make it to the lockscreen, upon any touch, it will freeze, reboot, get stuck, or repeat.

I tried this in safe mode a few times, seemed to be responsive. But this time in safe mode, I entered my pin and it suddenly went black, made an audible glitch sound and only displayed a white, horizontal line across the top. It has shown two other greenish lines at other times upon boot up at random.

I have tried clearing the cache, multiple factory resets, safe mode…what in the world would be causing these issues with no reason seemingly? AT&T is trying to hit me with a ridiculous 450 bucks for another and I’m tight on money. Thanks so much you guys!! — Salem

Solution: Hi Salem. We have one question: does the phone behave this way even after a factory reset and without apps? If yes, then you have a hardware problem. There’s no way for us to know what the exact hardware failure or malfunction might be but we bet you need a new phone.

If, on the other hand, the phone behaves normally after a factory reset without apps (and after observing it for at least a day), then that’s an indicator one of your apps may be to blame. Try to isolate which of your apps is the culprit and make sure not to re-install it again.

Problem #4: How to recover photos from Galaxy S6 that won’t turn on

Hi. I am having a problem getting my phone to boot up. I am currently travelling and have been using a Thai SIM card in my phone. Equally I have been taking photos on my phone and had ran out of space both on my camera and phone memory to the point that my phone had given me messages saying ‘insufficient storage space’ etc. I did not have any download apps on my phone other than what came with the phone originally (to save space for more photos) and unfortunately had not saved any of my photos because I was not able to view the photos due to lack of memory.

Earlier today my phone ran out of battery, thus I charged up as normal. When I came to turn it back on it powers up as normal, shows the first “Samsung Galaxy S6” message then the second one (the one that says ‘Samsung’ and has colour around it) with the usual booting up noise but then gets stuck on that and will not load further.

I have tried pressing and holding the menu key and pressing and holding the volume down key, to load in safe mode, but none of these things seem to work. I desperately do not want to do a factory reset because I have all my photos on the phone.

Please is there any solution whereby I can get into my phone, even just to back up my photos? I’m quite desperate! Many thanks. — Jennie

Solution: Hi Jennie. The first requirement in doing what you want, which is to backup important data, is to make sure that the phone boots up either in safe mode, or regular mode. If the device is totally unresponsive or won’t turn back on, there’s nothing much that you can do. In order to access the phone’s storage (Nand chip), the device must be powered.  If that’s not possible, then you can say that all your important files are now good as gone. Call Samsung to see if they can repair the phone or replace the battery for you. If that’s not possible, you simply have to accept the fact that your photos will forever be deleted.

Problem #5: Galaxy S6 not turning on

Over the past couple of weeks my phone would randomly turn off and only turns back on again if it was charging. I came to the conclusion that I was just overusing it, or the phone was overheating so I reduced the time I spent on my phone every time I used it. This seemed to work.

However, a few days ago while my phone was charging, I picked it up to quickly reply to a text, but while I was typing the phone turned off. I waited a few minutes before doing anything in case something would happen by itself. I tried turning it on but nothing happened. I gave up trying and just left it to charge to see what happened. about 30 minutes later it vibrated and turned on by itself. I let it charge to 100% before unplugging it.

This has happened twice more since and the third time is not turning on at all after at least 6 hours. during that time I’ve tried different plug sockets and just left it on charge but nothing is happening.

I am annoyed because there is no other way for me to socialise, search and store photos while on the go. Is there anything you can suggest I do before getting it checked properly? Thanks. — Grace

Solution: Hi Grace. As mentioned above, there are only two possible causes for your problem — software glitch, or hardware failure. Your first task is to isolate which of them is the true cause. You can refer to the solutions we provide for other users above.

Problem #6: Galaxy S6 showing several problems after Marshmallow update

After allowing an update to v6.0.1 to install overnight, phone no longer working as it was. Problem with overheating (to hot to hold), texting works once in awhile but never with sending a pic (after APN settings configured), seems alot slower accessing iNet (did google search and got message about 10 min later that search results avail), battery being drained alot faster than before.

Everything was working fine PRIOR to allow Marshmallow to be installed! Today is 5/30/16, update was done last week on Thu night and things just kept getting worse thru weekend. Phone was purchased about a year ago.

There a way to restore the previous version of Android, that was working just fine??? — Ed

Solution: Hi Ed. The first thing that you can try is to refresh the system cache. Follow the steps below:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the system cache won’t work, don’t hesitate to do a factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 media sounds disappear after Android update, other issues

Do you have any #GalaxyS7 issues lately? Check this post out and see it can help you.

s7

Below are the 6 specific topics we cover in this material:

  1. Galaxy S7 media sounds disappear after Android update
  2. Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally
  3. Can files be recovered from a Galaxy S7 if the screen is not working?
  4. Moving photos from Galaxy S7 to a computer
  5. Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages
  6. AT&T Galaxy S7 won’t update when connected to T-Mobile network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 media sounds disappear after Android update

Since the “upgrade” my media volume doesn’t always work! I have reset the setting to factory & this helps for a time but my media sounds disappear again. All my volumes are set to maximum including media. Sometimes when I restart my device I get my media sounds again. I’ve had the volume fail on games, device sounds, and worst of all alarms! I use my phone as my alarm clock so this is a BIG problem! I want to do a factory reset but I don’t want to lose all my application data! I tried Helium, not rooted, but after messing with it for 5 hours I still can’t get my phone & computer to “see” each other! If there is another way to back up this data without root please let me know! Even when the media sounds are working device sounds like sleeping or waking the phone are very muted. Thank you in advance for any help you can give!

I called Verizon & the “tech” didn’t even know that app data isn’t saved to Verizon cloud so I could do a factory reset! Has that changed recently? I don’t actually use Verizon cloud but everything backs-up to Google (pictures, contacts, documents, etc). I sent a request to the developer of Helium for help but never got an answer. — Whippet

Solution: Hi Whippet. Application data is usually stored where the app is saved. So, if the app is stored in the SD card, app data must also be located in that storage device. App data are not uploaded automatically to any cloud service unless a user manually does it. The thing is, you need to root the device in order to access all app-related files. If Helium or any other third party app can’t move all app data in your device, doing it manually may also be out of the question for you. We don’t work for Verizon so we are not familiar how their cloud service works. Direct all your Verizon-related questions  to them.

For your main issue, the first thing that you want to try is to check if a third party app is interfering with the audio function of your phone. You can do that by booting the device in safe mode. In this mode, all third party apps and services are prevented from running so it’s a good method to use in checking whether or not a third party app is involved. Here’s how to do it:

  • Turn off the phone.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Keep in mind, if the issue won’t occur while the phone is in safe mode, that’s a clear indication that one of your third party apps is to blame. Make sure that you keep the phone in safe mode for at least 24 hours to give you enough time to observe for any differences. Safe mode won’t identify or pinpoint the erring app so you must do further isolation afterwards.

Now, if the problem remains even when the phone is in safe mode, the next logical step is factory reset. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally

My S7 worked perfectly for a couple of days. Then it froze and I did a hard reset. It came up with the Samsung Galaxy powered by Android screen. It did not vibrate or play any sound. The blue light is on. If I try a soft reset it doesn’t respond. If I try a hard reset it goes black and comes back on. If I hold down the hard reset keys it comes up with Warning A custom OS can cause critical problems press the up key to continue. The down key to restart phone. The down goes back to the Galaxy Samsung S7 screen the up hey comes up with Odin page downloading do not turn off target. A hard reset takes it back to the Samsung galaxy page. Help. — Sue

Solution: Hi Sue. We’re confused here. What exactly do you mean by hard reset? In our blog, hard reset refers to a combination of hardware buttons that a user presses in order to access Recovery mode and perform a factory reset (like the steps provided above). If this is what you mean by your “hard reset,” then the next logical step for you is to contact Samsung and ask for either repair or replacement. There’s nothing that you can do on your end if the phone continues to refuse to boot up normally.

Problem #3: Can files be recovered from a Galaxy S7 if the screen is not working?

Was charging my phone wirelessly overnight. Woke up in the morning to a green stripe on the right edge next to my clock. When I picked it up it was hot, like very hot. I went to swipe and unlock the screen and the screen went black. With green and pink lines on the right edge now. The phone itself is responsive. But the screen is gone. I’ve reset based on what I would remember but since I can’t see anything I cannot do anything other than the reset. Is there any way I can recover the data from the phone? They are sending me a new one today but I do not want to lose years of photos and contacts. — Marriaga

Solution: Hi Marriaga. In order to move files between a Galaxy S7 and a computer, you must enable transfer mode first on your phone. Since the screen is gone now, that’s impossible to do at this time. If those files were not saved on another device or cloud service before, they’re gone. There’s just no way to recover them.

To prevent this problem from happening in the future, always keep it a habit of saving a copy of important files somewhere as electronic gadgets and storage devices like SD cards can fail anytime.

Problem #4: Moving photos from Galaxy S7 to a computer

I wrote you previously…I am weary of phone issues on the Samsung devices. There are 600 plus pictures on phone, yet when I put the settings for DCIM, I can only view, not transfer! It’s whited out! Originally I could select import, NEW etc. No transfer options at all. I cannot even empty card. It does not show … in fact, message IS there are NO Files! The camera no longer show to be connected. I am offered Dropbox…I already have Windows pictures files, Picasa files,.. same pics are on pc in at least three places. WHY do I want to “sync” with the clouds, dropbox? To give the government access to all my files? I would just like the photos OFF the device! Thanks. — EJ

Solution: Hi EJ. We don’t know who you were talking to before us but if they suggested that you try Dropbox to move files from your phone, that’s probably because your device has lost the ability to do so in the first place.

If you have a Windows computer, these are the basic things that you must do to transfer files from your Galaxy S7:

  1. The first step is to connect your S7 again to your PC via USB cable. Once your phone is recognized by the computer, you can already start moving your files such as music, pictures, and other contents. To easily restore contents after the reset, you can create new folders specific for each type of file on your computer. For example, you can create a music folder for storing music (audio) files copied from your phone to your PC.
    • Insert one end of the USB cable to the charger/accessory port located at the bottom of your phone.
    • Insert the other end of the USB cable into an available USB port on your computer.
    • Remove the USB cable from the charging head to access it when necessary. (The device driver software will then automatically install on the computer the first time you connect your phone to it.)
  2. On your phone, drag the status bar down to show to notification panel.
  3. Select a file transfer option. (An indication that your phone is already accessible through your computer is a message prompt that says “Connected as a media device” or “Connected as a camera.”)
  4. Tap “Connected as a media device,” and then check the box next to Media device (MTP). By then you may begin moving contents from your phone. Hint: Generally, “Connected as a media device” is an option used for most file transfers. If you want to change this option, simply tap the Notification in the Notification Panel. Doing so will open the USB computer connection screen wherein you can tap to select any of your preferred option.
  5. To start copying contents, click the option to “Open device to view files” on your computer.
  6. Navigate to the desired contents on your phone.
  7. Drag and drop the files into the selected folder to your computer.
  8. When you are finished copying all important files, safely disconnect your phone from the computer.

If you have a Mac, the steps should be slightly similar but the general steps should still be the same.

If the above steps won’t work, then go ahead and use the suggested use of cloud services. If you don’t want to do that, then there’s nothing that we can do about your issue.

Problem #5: Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages

Hi. No one seems to have an answer so this is my last resort before buying a new phone. My phone is in mint condition — never dropped and no damage. Within the last few months maybe, this thing will not load any dang videos and sometimes photos when it feels like it. it moves so slow, and sometimes take like 5 mins to load a page — dial up style (first world problem). It is constantly switching back and forth between Wi-fi and the LTE network and there is never more than 2 “bars”. I’m at a loss here. It can’t be the internet connection since this happens everywhere I go no matter what. Please help! — Kailey

Solution: Hi Kailey. Have you tried wiping the cache partition yet? Follow these steps:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If this won’t change anything, try a factory reset (steps provided above).

Problem #6: AT&T Galaxy S7 won’t update when connected to T-Mobile network

I have a new, not refurbished, Galaxy S7. It is an unlocked ATT phone which I am running on a T-Mobile network just fine. My issue is that I can’t receive updates on the phone. Everytime I check for updates, it get a message saying the phone is up to date and that I can check back in 24 hours. I contacted ATT and got thru to tech support, who immediately passed me thru to T-Mobile. As this is not an unlocked T-Mobile phone, I can’t update there. Does that mean I can never update this phone? I would like to update to Marshmallow, since that is available. — Linda

Solution: Hi Linda. You’re right. You will never be able to receive OTA (over-the-air) updates unless you re-register this phone to AT&T network. If you want to update to Marshmallow, you must do it manually via Odin mode. Manual installation of a firmware has its risks if not done correctly so make sure that you follow everything on the guide. Use Google to search for guides on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 wifi stopped working after installing Nougat, other Nougat-related issues

Hello everybody! Welcome to another #GalaxyS7 post that addresses 7 different problems some users have encountered at this time. We are looking forward to hearing from you again in our coming posts.

Below are the specific topics we’re covering for you today:

  1. Galaxy S7 won’t charge, charging erratically
  2. How to fix Galaxy S7 issues following Nougat update
  3. Galaxy S7 cuts out when playing music or video
  4. Galaxy S7 wifi stopped working after installing Nougat
  5. AT&T wifi calling on Galaxy S7 stopped working after installing Nougat
  6. How to recover files from a Galaxy S7 that won’t turn on
  7. Galaxy S7 getting weak wifi and bluetooth tethering signals

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 won’t charge, charging erratically

I recently bought a new Belkin charging cable because my old one broke, but now whenever I plug it into my fast charging adapter, the phone won’t charge. It starts charging for a little while (maybe about a couple of minutes) and then it stops charging and I have to go back and unplug and replug all the wires back in, and then it repeats, and so on. Or sometimes depending on where I plug it in (because I’ve tried different outlets). it’ll charge up to a certain point and then stop. — Alessandra

Solution: Hi Alessandra. We suggest that you to use an official Samsung charger and cable first if you want to get to the bottom of the issue. One of the reasons why it’s always recommended to use manufacturer-supplied charging cable and charger is the fact that both items have been validated to work on a Samsung Galaxy phone like you S7. Using third party cables can cause compatibility problems which can, in turn manifest into problems like the one you’re experiencing. Of course, a bad charging cable and charger is only one of the possible causes of this problem but doing it right by using official cable and charger is a must.

Another possible cause of this problem is a damaged charging port. In many cases, a bent pin or a lint inside the port can prevent good contact with the charger so if you can thoroughly check the port with the aid of some type of magnification, that would be great. Otherwise, you are limited to simply cleaning it with compressed air (to hopefully blow away dirt that may be causing the malfunction). This is an overly simplistic way to diagnose a charging port as the damage may be something that you can’t see but we still recommend that you do it nevertheless.

You also want to do basic software troubleshooting of course. Although a lot of charging issues we encountered before are caused by bad hardware, some were also due to third party apps or software glitch. If you haven’t yet, make sure that you wipe the cache partition, observe the phone to safe mode, and do a factory reset (exact steps are provided below).

If nothing changes after doing the software troubleshooting and basic hardware checks, the problem must be something deeper and requires a thorough hardware diagnostic tests. In this case, we suggest that you send the phone in to Samsung, especially if it’s still in warranty.

Problem #2: How to fix Galaxy S7 issues following Nougat update

I did a update 7.0 Nougat. I have 8 issues now if I can get them all in here before your page keeps crashing:

 

  • battery power drain quickly
  • com.sec.epdg has stopped
  • Android system has stopped
  • process system isn’t responding
  • Beacon manager has stopped
  • Gear S. Plug-ins has stopped
  • Settings has stopped repeatedly
  • Wireless fast charger has never work

 

All but the last one are all issues started after the update. — Larry

Solution: Hi Larry. The usual dose of troubleshooting for problems following a system update includes the following:

  1. wiping the cache partition
  2. installation of app updates, and
  3. factory reset

If you haven’t done any of them yet, we recommend that you do them in this order.

Wipe the cache partition

The first one, wiping the cache partition, helps in ensuring that the old system cache is refreshed. Sometimes, system updates can corrupt the system cache, which in turn can lead to all sorts of problems. Problems due to an outdated cache is often fixed by deleting the current cache and replacing it with a new one.

To wipe the cache partition, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Install app updates

This is an often overlooked troubleshooting step when one encounters problems after installing the latest system update. Many users often forget the fact that a system update does not update apps. Allowing apps to run in their old state with the most recent operating system can create code conflicts that can manifest in instability issues, freezing, slow performance, and even boot problems.

Another related issue is the presence of incompatible apps within a system. Updating to the latest Android version may leave one or some apps suddenly incompatible as their developers have not yet updated them, or don’t plan in making them compatible with the new OS version at all. Keep in mind that developing and supporting apps over time can time- and resource-consuming job. Not all developers have resources at their disposal to constantly improve and support their apps. If you tend to install apps without checking whether or not their developers have good track record can be problematic. Needless to say, it’s your responsibility to make sure that your apps are all compatible and updated.

Perform a factory reset

If wiping the cache partition and updating your apps won’t fix the issues, you should wipe the phone clean by doing a factory reset. As its name suggests, factory reset will return all software (operating system) settings to their defaults. If there’s a software glitch that causes all these issues, factory reset should fix it. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

NOTE: Factory reset will delete all user data such as photos, videos, contacts, etc. so make sure that you create a backup first before doing it. If you have a computer, you can download and install Samsung Smart Switch to it.

Problem #3: Galaxy S7 cuts out when playing music or video

I’ve had 2 brand new Samsung S7 phones in the past 3 months that have had audio issues. They were not dropped or near any liquids. My first phone is currently mailed out back to the company for the speakerphone not working on phone calls and the replacement phone I received works fine with calling but now Pandora, Netflix, Music, and even my own videos I took with the phone cut out. I’m a new AT&T customer and I find this to be getting a little frustrating. — Brittany

Solution: Hi Brittany. Well, we don’t think there’s anything that we can do to help you either given how little (there’s nothing actually) information you’re providing in your problem description. There’s no way for us to know what’s happening in your device because you’re not giving us enough information about the issue in the first place. Telling us that your phone is cutting out is vague and does not point to something specific.

If you haven’t tried it yet, do a cache partition wipe (steps provided above) first and if that won’t work, you can observe how the phone works while it’s on safe mode.

Safe mode is not a solution in itself but it can help you determine if this problem is being caused by a third party app. Safe mode blocks third party apps and services so if the issue won’t occur, that’s proof that one of the installed apps is to blame. If you think the problem is due to a third party app, you must uninstall them individually to fix the issue. Make sure that you observe how the phone works after uninstalling one so you’ll know if it fixes the problem. Do this until the problem has been eliminated.

To boot your phone to safe mode, kindly do these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem #4: Galaxy S7 wifi stopped working after installing Nougat

I just installed the new Nougat version to my phone last night and it won’t let me connect to wifi. It’s off and when I toggle the switch to connect to wifi it’ll look for available wifi and it’ll show my home wifi but not connect and just turn off. I’ve tried doing this in safe mode, and clearing the cache. Just haven’t done the master clean the last step that’s recommended. Is there anything else I could try or is a fix coming soon for this problem? Thanks. — Melinda

Solution: Hi Melinda. The Galaxy S7 wifi function is made possible by a number of apps and services, most of them beyond your reach to interact with (hidden). If wiping the cache partition did not help fix the problem, the other potentially good workaround that you can try is by disconnecting your phone from your wifi network and connecting to it again. Make sure that use “Forget network” option to disconnect from the network.

If disconnecting and reconnecting won’t work, try to Force Stop WlantTest app under Applications. WlanTest app is a system app so you must first select “Show system apps” by tapping on the menu icon (located on the right side of the white search bar).

If force stopping WlanTest app won’t help, proceed with master reset.

Problem #5: AT&T wifi calling on Galaxy S7 stopped working after installing Nougat

I bought a Samsung GALAXY S7 through AT&T and the wifi-texting feature was working since the second to last update. Now, when I try to send a message using the wifi I have here at home it says, “searching for service” and the message fails to send. It used to work, so what has happened? I cannot receive messages either. However, when I do go into town where I have cell service the messages come through then. Please help! — Naomi

Solution: Hi Naomi. Sending and receiving text messages via wifi is called Wifi Calling. It works similarly to regular texting except that it uses wifi to contact AT&T’s servers to send and receive SMS instead of using the cellular network. If the usual dose of troubleshooting for this case like the ones mentioned above won’t work, you must contact AT&T so they can help you directly.

Problem #6: How to recover files from a Galaxy S7 that won’t turn on

I’ve seen your website and wanted to ask for some advice from you. My Galaxy S7 has recently completely shut down. It wouldn’t switch on at all in the morning after I left it charging all night last weekend. Having done a reset (which didn’t work, changed cables – nothing)  I finally left it with a Samsung repair store to have it assessed as it’s still under warranty.

They have left me a note today that the logic board is finished. They will repair it but of course all my stuff on the phone is gone. I wasn’t able to do a recent backup as I couldn’t even switch on the handset. Do you know if there is any way to restore the data that was on the handset? I have an SD card but I know everything won’t be saved on it.

Would you be able to let me know what the chances are of getting my data back after the board has been repaired? I can’t understand why Samsung makes these phones so shabby they can’t even go beyond their warranty date! Apparently there is no way to access my Samsung data either from a PC or laptop. Thanks so much and I hope to hear from you soon. — Lorien

Solution: Hi Lorien. If Samsung has determined that the motherboard is damaged or no longer working, there’s no way that you can recover your files. The phone’s internal storage device called Nand chip is soldered to the motherboard is protected by some form of both software encryption. The physical chip itself is also protected by a hardware mechanism that prevents anyone from simply removing it from its logic board so its contents can be accessed. If the motherboard is totally dead, there’s no way to recover whatever data you have stored in the Nand chip.

To prevent losing important files in the future, make it a habit of always creating a backup. This is the only way to safeguard irreplaceable digital stuff in today’s world. We know it can be quite a chore but if you’re serious about keeping memories or valuable files from being lost, creating a backup regularly is the only way to go.

Problem #7: Galaxy S7 getting weak wifi and bluetooth tethering signals

Hello. I am using a Samsung Galaxy S7 mobile. My mobile was going good. When i bought it, my mobile was catching good signal of all wifi nearby and bluetooth tethering strength was also good. But suddenly my mobile is not catching signals of wifi and also bluetooth tethering strength has become weak. My problem is that my mobile is not catching wifi signals until it come close to the modem otherwise it was catching good signals even i was far from modem and bluetooth is not connecting to other device until my device come near to it. I want to fix my problem. I reset my phone but all in vain. I hope you guys tell me the solution of my problem. Thank you.

Shahzaibfaisal1

Solution: Hi Shahzaibfaisal1. An issue like this can be due to a baseband version problem so we recommend that you install the latest system update if you haven’t done it yet. Baseband version (modem firmware) is the operating system of the phone’s modem and it also requires updates from time to time. Manufacturers of phone modems usually bundle updates for their products with system update released by phone manufacturers like Samsung. If you’re phone is running official software, installing a system update may fix the issue.

However, if you rooted your phone and you installed a custom ROM to it, there’s a chance that the baseband version may not be updated or fully compatible with the current ROM. Consider updating the baseband version if that’s the case. The exact steps to do this is beyond the scope of this post so try using Google on how to do it.

Assuming your phone runs an official Samsung software and has the latest software updates installed already, the problem is most probably due to a bad hardware like a bad antenna. Consider having the phone repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 edge missing color option in People Edge feature in Android Nougat, other issues

Hello Android community! Welcome to another #GalaxyS6 article that addresses some questions sent our way. We hope that the solutions we provide here can shed light on problems being experienced by other users who are yet to contact us.

Below are the specific topics that we’re bringing for you today:

  1. How to unlock FRP locked Galaxy S6 edge
  2. Dr Fone Android Data Recovery not working on Galaxy S6
  3. Galaxy S6 won’t stay on unless it’s connected to a charger
  4. Galaxy S6 can’t scan for wifi after installing Android Nougat
  5. Galaxy S6 won’t charge and won’t turn on after charging overnight
  6. Galaxy S6 fast charge not working
  7. Galaxy S6 stopped charging and turns off by itself
  8. Galaxy S6 edge missing color option in People Edge feature after installing Android Nougat

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to unlock FRP locked Galaxy S6 edge

Samsung S6 edge plus SM-G928C. I did a hard reset on my S6. Upon completion I could not get access to the phone due to the FRP. I have forgotten the password I used. Issue is now the phone can not be detected by the computer to use the patch to delete the account. I tried OTG and it also refused. I have used a dime a dozen of USB cables with no luck. I have tried to use the keyboard, it seems the layout of the keyboard is different as the settings button is on its own and I have no access to google keyboard. I have tried going through the camera, but have failed as well. — Chauke

Solution: Hi Chauke. We hate to tell you this but there’s no known official or unofficial way to bypass the current Factory Reset Protection running in Samsung devices. Your only chance of being able to use the phone again is to enter the correct Google credentials registered for this phone. If you can’t remember the username and password for your Google account, the only thing that you can do is to wait until such time that a new hack becomes available to bypass FRP again.

Problem #2: Dr Fone Android Data Recovery not working on Galaxy S6

My wife has a Samsung Galaxy S6. She deleted some photos by mistake so I tried to recover them for her using Dr Fone Android Data Recovery. To do this I had to put the phone in debug mode. While in this tool and it was doing its analysis, the phone began restarting non-stop. So it would power on and say Galaxy S6 and show the unlock symbol and then word custom. Then it would go to the Samsung screen in colorful letters with sound and then to a red screen that said Verizon. It would then loop back to the first screen and keep going thru the 3 screens. Is there a fix for this? I don’t want to do a factory reset unless I have to as nothing else is backed up. I did get into Recovery mode and wipe cache. Is there any suggestions on what to do? Do any of these Recovery tools really work? I called Verizon and Samsung and they both stated there is no way to retrieve deleted photos, etc unless they were backed up. Any help would be appreciated. Thanks. — Randy

Solution: Hi Randy. We are not familiar with the software you’re using and we haven’t tested it ourselves so we can say if it’s effective or not. In general, you can only recover files if some bits and pieces remain in the storage device and the sectors they’re located in are not overwritten. If your wife continued to use the phone for some time before you attempted to recover the deleted files, there’s a chance that the location where the original files were located are already being occupied by different information. This is the main reason why you are supposed to stop using by saving or deleting something from the device. Basically, you don’t want the system to put new information on sectors previously occupied by the deleted files. This makes file recovery a tricky business. There’s basically no guarantee that you can recover something even if you’re using a highly specialized tool or software.

Again, we know nothing about Dr Fone Android Data Recovery software so we suggest that you talk to its developer for assistance.

Problem #3: Galaxy S6 won’t stay on unless it’s connected to a charger

Hi. I have a Samsung Galaxy S6. i dropped it last night, the screen didn’t crack and there are no marks on it. I think it landed on one of the top corners. So now it won’t turn on at all unless i have it charging. when it does turn on then it gets to the screen where i enter my password and then i enter my password and it straight away turns back off.

Also if i plug out the charger at any time it turns off. The last time i turned it on it connected to the wifi and everything and i had notification come through. i can also turn off the sound etc from the pull down menu in the lock screen.

Also i think i can hear something loose inside of it. Has anyone any ideas what could be wrong and if it is worth taking it somewhere to be fixed? TIA. — Suzanne

Solution: Hi Suzanne. If the issues you mention were not there before you accidentally dropped the phone, we suggest that you stop looking for software solutions. There’s no amount of software troubleshooting or hacks that can fix a hardware problem. The phone needs to disassembled so basic and advanced diagnostics can be run on the hardware. Unless you have the expertise and tools to repair a Samsung device, we say you want to let a professional handle the job for you.

Problem #4: Galaxy S6 can’t scan for wifi after installing Android Nougat

After updating my S6 to Nougat I can’t scan for wifi. It will connect to known networks or networks in airports where they push the connection through the browser. However, if I go to the connections settings, wifi can be turned on or off, but if I tap to see available networks I get a message saying “settings has stopped.” I tried all your recommendations, including a factory reset, but nothing made any difference. I’m in Ireland on the Vodafone network. — Sean

Solution: Hi Sean. There are two main components in a smartphone — application processors and modems. The former is a set of processors that does the heavy lifting in making apps work while modems provide the networking capability of the device.

Wifi and other networking functions of your phone are handled by your phone’s modem and this special chip uses its own firmware called baseband to work. Like Android operating system, baseband regularly receives updates from the chipmaker (like Qualcomm, Intel, etc.) to fix known bugs and to improve performance. These updates are usually bundled with Android updates. If your phone’s wifi behavior started after installing an update, there’s a chance that the baseband version may be poorly coded. Unfortunately, there’s no way for an end user to check if that’s the case so if you download the update by air (OTA), we suggest that you let your carrier know about the trouble. It’s up to them to fix the issue or to simply replace the device with a different one.

Problem #5: Galaxy S6 won’t charge and won’t turn on after charging overnight

My phone died over night even though it wasn’t being used and it was approximately between 60% or 40%. Now this morning I tried to charge it and all that it will do is show the battery with the lightning bolt symbol inside of it but won’t charge (doesn’t show green charge while plugged in). It turned on once and showed 0% for the battery but now it’s not turning back on. I’m not certain of the android version but I know it updated the software fairly recently (maybe a few months ago). I further tested the charger itself and it seems to be working. I also looked into the charger port on the phone, it doesn’t look dirty or broken. Can I fix this through troubleshooting? if so, how? Thank You. — Jessika        

Solution: Hi Jessika. Software troubleshooting is all we provide in this blog and unless you can turn the phone back on, there’s virtually nothing that you may be able to do. That said, your primary task is to see if you can make the phone to turn back on first. If you have another known working charger, you should try to use it first. Once you have the phone plugged in, leave it that way for at least 30 minutes before trying the different hardware button combinations to try and boot the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Again, unless you can turn the phone back on to any of these modes, there’s nothing more that you can do. If the device remains unresponsive, send it in for repair or replacement.

Problem #6: Galaxy S6 fast charge not working

My Galaxy S6 don’t fast charge anymore. Still using the same OEM Samsung charger cable and port. Never been wet, dropped or worked on. Upon that issue i tried to connect it to my PC, a Windows 7 but it wouldn’t work. I uninstalled and reinstalled the Samsung USB driver and still nothing so i went to USB configuration and tried Installing ( although it was installed previously) MTP, PTP and still not even an error message. All those things worked at last week until this week i noticed it stop fast charging which seem to be all linked to the same thing. Overall it does charge but slow. — Red29point

Solution: Hi Red29point. Many fast charging cases are caused by a bad charging port so doing software troubleshooting is often pointless. In your case though, we recommend that you try a factory reset first. Doing a full wipe will reset all software settings back to their defaults, all the while eliminating possible glitches that may have developed over time. It should also reset all settings related to the charging and fast charging function. If the problem is due to a software glitch, factory reset should fix it.

For reference, here are the steps on how to factory reset your S6:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Should the phone remains unable to fast charge at this point, contact Samsung for repair or replacement.

Problem #7: Galaxy S6 stopped charging and turns off by itself

I’ve been using this Samsung Galaxy S6 for 2 years now since i bought it. For years i used non-Samsung chargers and it works well. It charges even way better than its original. In the past days there was a sudden message that appeared in my screen and says “unable to charge phone blah3x… charger or battery may be incompatible and that i have to use the original one. but that message seems to only appear in about a few seconds and immediately disappear and continues to charge.

Last night the phone was 30% when i was about to charge and when i connected the charger the message appeared again and the percentage decreased into 1%. it turns off by itself and now i cannot charge it anymore. i tried using different chargers that i have been using before and now it is just so stupidly unable to charge. Any tips? —John

Solution: Hi John. If you’ve already tried multiple known working chargers at this time, the point of failure may be the charging port. This is the often damaged component in many non-charging phones. Do a factory reset first and see if that will fix the problem. We doubt that it will do anything to fix the problem but it’s the only way for you to know if the issue is software- or hardware-related. Should the issue persist after resetting the phone clean, there must a  hardware error going on. Like others above, you need to have the phone repaired or replaced to solve the issue.

Problem #8: Galaxy S6 edge missing color option in People Edge feature after installing Android Nougat

Hi Droid Guy. I have a Galaxy S6 Edge, and I just completed the software update to Android Nougat on 4/24/2017. Since the update has been installed I no longer receive edge notifications indicating that I have received a text from one of my favorites saved on the People Edge. Previously, I was able to assign a color to each favorite and when the phone was face down the edge would glow a different color based on who I received a text/call from; I would also see a small colored line on the side that I could swipe open and see a preview of what the text said. Neither of these seem to be happening now that the update has been installed.

I have checked the Edge Lighting settings, and I have the edge lighting turned on, but that doesn’t seem to be doing anything; there’s also no way to assign a color to an individual. Did these features go away with the new update (I’m not sure if they are still features on the S8), or is something wrong? Thanks! — Donnie

Solution: Hi Donnie. With Android Nougat, Samsung stopped supporting the feature that allows a user to assign different colors for every contact in People edge. With the current Nougat version, there’s no longer a color option in People edge. This also affects the small colored line on the side. We have no official word from Samsung yet if there’s any plan on including the missing features in the next updates.

Galaxy S8 and S8+ devices ship with Android Nougat so they also don’t have the previous features of People Edge when running Marshmallow.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note 4 that keeps on rebooting randomly, other issues

Note 4 random reboot

Today, we give you five more issues taken from emails sent by some members of our community. This article though allocates a big chunk of troubleshooting instructions on how to address a common, yet, misunderstood issue — random reboot. We hope that the solutions provided in this post today will help the users who sent us their emails as well as those looking for ways to fix their own #GalaxyNote4 woes. If you want to look for previously published articles about Galaxy Note 4, please visit this page.

  1. Galaxy Note 4 camera won’t record video to new SD card
  2. How to fix a Galaxy Note 4 that keeps on rebooting randomly
  3. Galaxy Note 4 stuck in Download mode
  4. Galaxy Note 4 keeps dropping cellular network connection
  5. Galaxy Note 4 file recovery after screen was replaced

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 camera won’t record video to new SD card

I may have just figured out my problem. I’ll tell you what it is and what I think and can you please comment with your thoughts.

I have a new Galaxy Note 4. I installed a 128GB SD card. I used to have a Galaxy S3 with a 64GB SD card. I took the old 64GB card and copied it to a PC. I then copied all of the old data to the new 128GB SD card. I then installed the 128GB card in to my new Note 4. Everything was ok.  I took pictures and they were saved in the SD card. But then I took a video and it did not save the video properly. When I went to play it, it shows me a strange opening picture and said File not found. I tested taking videos when saving to the device memory and they worked ok. So I replaced my 128GB SD with a new 16GB SD card. Videos worked ok.

I put the 128 back in. I looked at the files in the DCIM -> CAMERA folder and saw that the video I took was named temp_video. Why wasn’t it saving my videos properly?

Finally I came up with a possible cause. That CAMERA folder has over 3400 files in it for a total of over 25GB of data. So I renamed the folder to CAMERA-2016-03-16 and created a new CAMERA folder. I took some pictures and a video and I think it worked. Was the problem too many files and/or too much data in the folder? What do you think? What are your thoughts? — Eli

Solution: Hi Eli. We tried to replicate your situation in our lab Note 4 and everything works fine so your issue may be a rare bug. Also, we are not aware of any limitation to the number of files or amount of data a Note 4 camera folder can hold. That was probably just a glitch specific to your device. You can however try to replicate the situation again by filling in the current camera folder you’re using with approximately the same amount of data to confirm our hunch. If the issue occurs again, kindly contact us so we can update this post and educate Android community about the issue.

Problem #2: How to fix a Galaxy Note 4 that keeps on rebooting randomly

The Note 4 started behaving weird about two months ago. It would reboot multiple times without reaching the home screen, only reached the Samsung logo. I have noticed that that issue appears only when the phone is in good use, multiple apps opened, chats etc. I was thinking that it is the battery, because the phone is about a year old and I ordered new original Samsung one. After replacing the battery the issue persisted. I was really pissed off because Note 4 is power house and always worked very well. With time things got worse, rebooting became spontaneous and was really getting on my nerves, because I could not take photos, chat and use maps.

I have restored factory settings with a hope that it may help but unfortunately it did not. My data was backed up and I had 64GB memory card so I did not lose much. I have brought today my phone to repair shop with a hope that for 140 Euro they will solve this puzzle. I’m really losing hope with Samsung and Android. — Pavel

Solution: Hi Pavel. Random reboot issue is one of the common problems we encounter everyday. The causes for the issue are varied and requires a user to check many things to narrow down the real reason. Below are the specific things that you can do:

Know if the phone is overheating. Android phones are designed to shut down automatically once its core system reaches a certain heat threshold. This mechanism is meant to prevent damaging internal components and the phone in general. Overheating per se is not an issue but may also be a symptom of a hardware malfunction. For example, if a processor or battery is damaged, it can produce abnormal heat level that may manifest in overheating. Running simultaneous apps and services at the same time can also lead to overheating, especially if the phone is left in that state for a long time. If you notice that the phone gets uncomfortably hot before, then you can assume that overheating may be the cause for the random reboot issue.

Know if the issue happens after installing an app. Not all apps are created equal. In fact, majority of Android apps are poorly coded, or in the least, not totally optimized to work with the firmware of each Android device. If you recently installed an app prior to noticing the problem, try to remove or uninstall it and observe the phone.

Alternatively, you can also boot your phone in safe mode and observe the phone for at least 24 hours. Restarting your Note 4 in safe mode will prevent third party apps and processes from loading. If the issue fails to occur while safe mode is enabled, that’s a confirmation that one of your apps is to blame. Here are the steps to boot your phone in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Install a free antivirus app and scan your device. We’re not aware of a specific malware that’s designed to shut down an Android device at this time but hackers are creative. We can never be sure if one has already been created and is released in the wild. Be sure to scan your device using a reputable free antivirus app like the AVG Antivirus. Remember, there are many “free” antivirus out there but most of them may give your device more harm than good. Stick to known brands to avoid infecting your device with things you are trying to get rid of.

Install the latest Android update. We always recommend that you install the latest available Android update to patch potential weaknesses of older versions. You can try to perform a factory reset first to restore all operating system and app settings to defaults before an update. For easy reference, here are the steps on how to factory reset your Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If none of the things mentioned above won’t help, you can assume that your phone has a defective hardware.

Problem #3: Galaxy Note 4 stuck in Download mode

I tried doing a factory reset to the phone and it caused the “Downloading… do not turn off target” error with nothing on the upper left hand corner as seen in your examples. I tried doing all the different combinations of boot modes but recovery mode (volume up+home+power) caused it to restart and displayed the note 4 intro for a millisecond to go back to the same “downloading..” error screen. I tried Download mode (volume down+home+power) and that just showed an error message that “downloading a software… something..something..”

I am planning to go back to the store and get it fixed because they surely know the problem although I would still like to diagnose the problem and fix it myself. — Pavan

Solution: Hi Pavan. Have you tried restarting the phone after removing the battery? If you haven’t, make sure to try it first. Should nothing change after that, we doubt if there’s still anything that you can do on your end.

If you can’t get the phone to boot in any other mode right now using any hardware button combinations, your best option is to have it replaced. There’s just no other way to go past the boot sequence, which is where the phone is stuck right now.

Problem #4: Galaxy Note 4 keeps dropping cellular network connection

Hello TDG. I have a couple of problems with my Note 4. The first and oldest problem is that I can’t connect to my network. I’m almost everywhere out of service area (where service should be). If I get a connection it’s just for a couple of seconds (maximum is 2 minutes). The SIM Card does work with other devices and other SIM Cards don’t work with mine.

The latest problems are power problems. If my battery is about 30% it drains (mostly) very fast. And at the same time it seems like the next issue is also related to these 30%: my Note starts restarting and restarting over and over again.

First it freezes for one or two seconds than the screen turns of (it looks a bit like those very old TVs) and then it’s in a rebooting loop.

I tried some of your troubleshooting, tested some “”#0626*#”” (something like that) codes in the dialer, to have service again.

I tried some factory resets and soon I will try a new battery. — Chase

Solution: Hi Chase. Looks like the first issue has something to do with your phone. Make sure that the SIM card fits snugly to the slot when you insert it. Putting some paper on top of the SIM card so the back cover of the phone will press it down may help. There are cases wherein the SIM card slot malfunction. Make sure to have the slot checked by repair shop to ensure that it’s not the problem.

The second problem may also be due to defective hardware or battery. It won’t hurt though if you can try the standard software solutions we provided above (like booting in safe mode, wiping the cache partition, or doing a factory reset). If nothing changes, we’d recommend that you simply have the phone replaced instead of having to go through a repair process.

Problem #5: Galaxy Note 4 file recovery after screen was replaced

Good morning. Could you kindly advise, I have a Samsung S4 Mini and some guy dropped it and it cracked so because I needed it fixed immediately the guy replaced the screen but I am assuming he replaced the screen with a fake or not so proper screen it worked for only three days but then it just went blank dark. The phone when I charge it it goes on but the screen is dead I think the LCD is messed up.

My question is if I perhaps take it to someone to fix it will my pictures and other stuff still be on the phone or not?

Please also note that I have not used this phone for 2 years so it has been messed up for 2 years. Kind regards. — Faith

Solution: Hi Faith. If the guy only replaced the screen and left the software untouched, your files should still be in the phone’s internal storage device at this time. If you can have the screen replaced and power the phone back on, you should still be able to recover your data without any problems.

 


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