Couldn’t get Skype to work on your Android phone? If that is so, then this post might be able to help you out. Here’s a quick troubleshooting guide on how to fix the Skype app that keeps crashing or not working on Android 10.
When it comes to personal and business video chats and online conferences, the name Skype emerges among the most popular platforms worldwide. The fact that it’s made by the software giant makes more people rely on Skype despite the presence of Google’s Duo and Apple’s FaceTime app.
Nonetheless, Skype’s credibility does not warrant that the app is free from any sort of shortcomings. In fact, like other apps, Skype also has also endured various types of issues from time to time. Among the most prevalent is random to frequent crashing. And many Skype users are still faced with the same problem to date. If by any chance, you too will encounter the same dilemma while using Skype on your Android phone, I have mapped out a few effective solutions below. Keep reading for more information.
What causes Skype to crash?
The issue of random to frequent crashing of apps in mobile devices is usually attributed to memory problems. This is often the case when the device is running low on storage space. Like computers, mobile devices like smartphones also succumb to performance issues with insufficient memory.
A smartphone that’s low on storage not only endures random app crashes but also other performance issues like lags and freezes. In this post, I will tackle a relevant issue affecting a widely-used premier online calling service called Skype. Read on to learn what causes Skype to suddenly crash on your Android smartphone and what to do when it happens.
Quick fixes to deal with Skype app that keeps crashing or not working on Android 10
Time Needed : 10 minutes
The following procedures are deemed simple yet effective solutions to random to frequent app crashes. Carrying out these solutions can help rule out random in-app glitches that might have caused the Skype app to get corrupted and misbehave.
Force stop the app then restart it.
Many people were able to deal with apps that suddenly keep crashing or stop working by forcing these apps to end. Something from within the application might have triggered it to suddenly go rogue and unable to execute its normal functions. That said, these apps need a clean fresh start. To do this, you need to force stop the app. There are two ways to force close apps on your Android phone. You can do it through the Recent apps screen or through settings.
To force stop Skype on an Android 10 device, go to Settings-> Apps menu then select Skype from the list of apps. From the Skype menu, tap the Force stop icon at the bottom-right corner. If prompted, read and review the Force stop warning then tap OK.
Alternatively, you can use the Recent apps key to force close the Skype app through the apps preview. This however is only applicable if you've recently used Skype and that it's still left open or running in the background.
To do this, simply tap the Recent Apps soft key located at the bottom-left corner of the Home screen then swipe left or right to locate the Skype app preview. Once you see it, just swipe up on the app's preview to close or end it forcibly.
After you force stop the Skype app, retry loading the app and see if the problem is fixed. If it continues to crash, restart the phone.
A soft reset or restart is often needed to clear out any random software errors that might have caused an app to suddenly act up or stop working on your device.
Update Skype app.
Another potential solution you should consider trying is to update the app. Like Android updates, app updates also contain bug fixes to address existing problems caused by some in-app bugs. If your phone is connected to a Wi-Fi internet, has ample of memory space and is sufficiently charged, try to check for any available updates for Skype app.
To check for and implement app updates, open the Apps tray then launch the Play Store app. From the Play Store app, tap the Menu icon then go to My apps & games. Look for Skype then see if an update is available. You can tap the Update button next to Skype or tap Update All to install all pending app updates at once.
After updating your apps, reboot/soft reset your phone save and apply recent software changes. Doing so will likewise ensure that recent updates for Skype app are properly implemented.
Reinstall Skype app.
The last solution I recommend if the previous two methods don’t work is to reinstall the app. Uninstalling and reinstalling an app is often deemed among the last options to fix erratic or corrupted applications. Once the app gets totally corrupted, the best hope to get it back up and running again is a fresh install.
Should you wish to proceed, uninstall the Skype app first by launching the Apps tray then go to Settings-> Apps menu. Select Skype from the list of apps then tap the Uninstall button. If prompted, read and review the warning and tap OK to confirm that you'd like to uninstall the app.
After uninstalling the Skype app, give your phone another restart/soft reset and then head back to the Play Store to download and install the compatible version of Skype app for your Android phone.
- Android 10, One UI 2.0 and later
- Samsung Galaxy S20
Is the Skype app still crashing on your Android phone?
If none of the aforementioned methods worked, then you may opt to try more advanced solutions. What you’re dealing with could be a complex system error on either the Skype app or Android software that often requires software patches. Having said that, try to check for any available Android (software) update on your phone. Android updates usually embed necessary bug fixes to address certain issues with an app or built-in system functions.
Hope this helps!
Also feel free to visit our YouTube channel to view more comprehensive videos including other troubleshooting guides and tutorials.