Settings started to keep crashing on Samsung Galaxy S8 Plus after the Android 8.0 Oreo update (easy fix)

ByHarjie Hisona

When the Settings app starts to crash, you can expect that there’s a firmware-related problem on your phone and it seems that many Samsung Galaxy S8 Plus owners started to have this problem after the Android 8.0 Oreo update. We’ve been contacted by some of our readers saying they couldn’t do something with their phones because the error “Unfortunately, Settings has stopped” keeps showing up whenever they access the settings menu. It might be just an app problem but it’s not like just an issue with third-party apps because Settings is actually a very important app on your phone as it covers almost all apps, features, etc. So, if it crashes shortly after accessing the settings menu, you really have to do something about it.

With all that being said, I will walk you through in troubleshooting your Galaxy S8 Plus to get rid of the error message and make Settings work perfectly again so that you can continue using your phone without any problem. We will try to rule out all possibilities to be able to determine why problem occurs and formulate a solution to fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this article may be able to help you.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S8 Plus with Settings that keep crashing

The following procedure may help you fix the problem and you may not have to do all of them. In fact, if it’s a minor glitch, then the first will take care of it. But, if it’s a serious issue brought by an update, you have have to do all of them and ends up resetting your phone. Try to see what works for you…

Force Restart  your phone – it might be just a minor glitch in the system that resulted to this problem. If you haven’t done so, try doing the forced restart by pressing and holding the volume down and power keys together for 10 seconds or more. The phone will reboot normally but its memory would refreshed. After that, open the Settings menu to know if the error would still show up. If it still does, then move on to the next procedure.

Run your phone in safe mode – there are times after a firmware update that some third-party apps will become obsolete and may result to this problem. To rule this possibility out, try running your phone in safe mode to temporarily disable all third-party applications. Then, open Settings to know if the error would still pop up. If the problem is fixed in this mode, it means that there’s an app or two that’s causing this issue. You need to find that app and uninstall it to bring your phone to its normal operation. However, if the problem continues, then it could be an issue with the firmware.

Wipe cache partition – another possibility is that some cache may have been corrupted or became obsolete after the Android 8.0 Oreo was installed. Corrupt cache can also result to firmware and performance issue like this. To address this and to rule this possibility out, you have to run your phone in recovery mode and then wipe the cache partition to delete and replace all system caches. If the issue still continues after this, then reset your phone.

Backup your files and reset your Galaxy S8 Plus – based on experience, a reset will fix this problem but we’re always hesitant to suggest it without exhausting first all possible solutions because you may lose some of your important files and data. Since you’ve already done all possible solutions to no avail, then it’s time to reset your device. Make sure you backup your files and data first as you may not be able to recover them after the reset.

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Refer to the procedures below to know how to do the methods I mentioned above…

How to run your phone in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

How to uninstall and app from your phone

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap on the app you suspect.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

How to Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to do the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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