Although there’s only a handful of Samsung devices with wireless capability, there are many users who opt for the convenience of this type of charging. It’s not surprising that there are also many reports of Samsung devices with wireless charging not working issues. If you’re one of these users, you may find this troubleshooting guide helpful.
Troubleshooting wireless charging issues on a Samsung device
If your Samsung phone is not charging wirelessly, follow the solutions below to fix it.
- Use the official Samsung wireless charger.
If you still have it, be sure to use the wireless charger that came with the box. The official Samsung charger is still the best option for wirelessly charging your device as it ensures that it’s fully compatible. Wireless chargers have a specific set of parameters that needs to be met in order to charge properly and your Samsung wireless charger is your best choice.
If your Samsung is capable of charging wirelessly, make sure that you buy a Samsung charger for it. Visit your local Samsung store or order one online.
- Verify third party charger is compatible.
If you’re using a non-Samsung wireless charger, make sure that it’s fully compatible with whatever Samsung phone you’re using. If you haven’t bought one yet, try to do some research if the product can work with your Samsung to avoid issues. Keep in mind that not all wireless chargers are compatible with Samsung devices. Some may charge but the rate may be too slow.
Wireless charging, even when using a Samsung one, is typically slower compared to wired charging so a slow, third party wireless charger may just frustrate you. Samsung devices with large batteries like the Galaxy Note10 can take a long time to charge wirelessly. If you have a slow third party wireless charger, it may appear not to work if it takes too long to top up the battery.
- Position your device properly on the pad.
Your Samsung device may not charge properly if it’s not in the center of the charging pad. The charging coil inside the charger is positioned in the center so be sure that your device is not moved when you leave it on the pad.
- Remove the protective case.
Ensure that there’s no plastic, paper, or object between your phone and the charging pad. If you are using a protective case on your phone, take it out before attempting to charge.
- Reboot Samsung device.
A simple yet effective way to fix problems is a reboot. It refreshes the system and clear bugs that may have developed over time. If you are using a working wireless charging but it doesn’t seem to work, try restarting the phone before attempting to charge again.
- Install software update.
Some Android issues are due to software error. This can happen because of some programming mistakes. In order to correct some errors, fixes may be released in the form of updates. So, aside from getting changes and improvements, updates can also be vehicles for fixes for known issues. It is for these reasons that you don’t want to miss new software updates.
By default, your phone should
To manually check for an update, go to Settings>Software update>Download and install.
- Try wireless charging on safe mode.
If your device was charging without problems before but stopped for no apparent reason, it can be due to a bad third party app. If the issue occured right after installing a new app, try to uninstall it and see if there’s a difference.
Alternatively, you can restart your Samsung device to safe mode. In this mode, no third party app, the ones that you added and not part of the original ones that came with the software, can’t load. If your device charges fine on safe mode, that means that an app is blocking the functionality from working.
Learn how to use safe mode to remove a bad app by checking this post.
- Dry the phone if getting “Moisture detected” error.
Some water-resistant Samsung Galaxy devices may not charge if the charging port is wet. Make sure that you dry your phone properly using a clean, soft cloth before charging it. Also, you want to ensure that the charging port is totally dry. Gently shake the phone to dislodge water or liquid from the port. Once you’ve done that, try charging again.
Based on experience, moisture detected error only shows up if you try to charge a device by cable but some users have reported that wireless charging is also affected. While this may sound illogical, you still want to ensure that the charging port is fully dry before you charge either by cable or wireless charger.
- Have your phone repaired.
Should none of the solutions above work, your Samsung device may have an underlying hardware issue. To have it checked, visit your local Samsung Service Center or store.
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Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our TheDroidGuy Youtube Channel for troubleshooting.