How To Fix Screen Turning Off During Calls In Samsung Galaxy

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By default, your Samsung Galaxy screen will turn off during calls, especially when it detects your face while holding it near your ear. The reason for this is to prevent accidental touches when you’re using it.

If you want to continue using your phone during calls though but the screen keeps turning off, you’ll need to enable Smart Stay feature.

Smart stay forces the screen to remain on once the front camera detects your face, or if it recognizes that you’re looking at the screen. Smart stay is enabled by default but in case you accidentally turned it off before, you can double check it.

This short guide will help you with that.

Enable Smart stay to prevent screen from turning off on calls

Estimate Cost : 0

Time Needed : 5 minutes

Activating Smart stay feature can prevent the screen from turning when on calls. To enable it, you’ll have to go under Settings menu. Here are the steps to do that:

  1. Open the Settings app.

    Screenshot 20200306 175527 One UI Home

    Find the Settings app in the Home screen or Apps Tray.  

  2. Tap Advanced features.

    Screenshot 20200306 175538 Settings

    Scroll down and find Advanced features.

  3. Tap Motions and gestures.

    Screenshot 20200306 175555 Settings

    Scroll down and find Motions and gestures.

  4. Turn off Smart Stay.

    Screenshot 20200306 175555 Settings

    Tap on Smart stay option and move the slider to the right to turn it on. 

Tools
  • Phone app
Materials
  • Samsung Galaxy

If your screen still turns off when you’re on calls after activating Smart Stay, you’ll have to do some troubleshooting. Try to restart the device and see if that will fix the problem. 

Should the issue remain after a reboot, consider doing a factory reset on your Samsung Galaxy device. Most of the time, this type of issue is due to a software glitch so a factory reset should help. Be sure to create a backup of your personal data before wiping the device.

Suggested readings:

Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our TheDroidGuy Youtube Channel for troubleshooting.

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George Tsay

Executive editor in charge of The Droid Guy since 2012. Coordinates a group of more than 10 editors and writers based around the world as they cover the latest and greatest products in consumer technology. Grew up and lives in Southern California. Go Bruins. Go Padres. Go Chargers. Find me on Twitter
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