Samsung Galaxy S9 Plus shows up “Unfortunately, Camera has stopped” error (easy steps)

Unfortunately, Camera has stopped. This is the error message you would get if there’s a problem with either the camera app in your phone or the sensor. We have readers that own the Samsung Galaxy S9 Plus who were complaining about this error message that’s why we have to address it. The error message is actually just a notification so that you would know that the camera has crashed for some reason.

In this post, I will share with you the solutions that we’ve always been using to address app crashes. Unless your phone has some serious hardware problem that concerns the sensor, you can fix this problem by doing a couple of solutions I will share with you below. We have already addressed some similar issues in the past so we know a thing or two that could help you get rid of the error and fix the problem. If you’re one of the owners of this phone and are currently having similar problem, then continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with ‘Camera has stopped’ error

First solution: Try rebooting your phone first

A reboot might be the only thing you should do to fix this problem especially if this issue started out of the blue without any apparent reason or cause. Hit the power key to reboot the phone normally and after which, try opening the camera and take a picture if possible. If the error is still showing up however, you should try doing the forced reboot procedure:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The forced reboot will refresh your phone’s memory and reload all apps, services and core functions. Try to trigger the problem once the device has restarted. If the problem continues, then move on to the next solution.

Second solution: Find out if it’s caused by a third-party app

It’s possible that this error message is triggered by a third-party app so to find out if that’s really the case, you have to run your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open the camera to find out if the error still shows up and if the problem is fixed, the next thing you should do is find out which app causes it and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. However, if the issue continues even in this mode, then move on to the next solution.

Third solution: Reset Camera

When it comes to applications, a reset means clearing their caches and data and that’s what I need you to do here. By clearing the cache and data of the camera app, you’re bringing it back to its default settings and configuration. If this problem is just with the app, then this procedure is more than enough to fix it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

If the error is still popping up after this procedure, then the problem could be with the firmware.

Fourth solution: Wipe Cache partition

If there are corrupt system caches, some apps may also crash and this could be the reason why this is happening to your phone. Run your phone in recovery mode and wipe the cache partition so that all the caches will be replaced with new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. If the problem is still happening after this, then you have no other choice but to reset your device.

Fifth solution: Master reset

This procedure is the ultimate fix to any app-related problem but as I said earlier, this might also be an issue with the sensor. We just have to rule out the possibility that it’s not a firmware issue by doing the reset and if the problem continues after that, then you have to bring your phone to the shop so that a technician can test the sensor but before that, make sure you backup your files and data before the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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