How to fix Youtube that keeps crashing on Samsung Galaxy A7 (easy steps)

Youtube is one of the apps mandated by Google to come with every Android device and thus, it’s pre-installed. There are times when it crashes on its own but there are also situations wherein it crashes due to some firmware-related problems. Whatever the case, it’s a problem that needs to be taken care of considering it’s one of the most used apps. We have readers that own the Samsung Galaxy A7 who were complaining about youtube that keeps on crashing. We are compelled to address this problem for the benefit of our readers.

In this post, I will walk you through in troubleshooting your Galaxy A7 with Youtube app that keeps on crashing. I will share with you the solution we’ve been using to address similar issues in the past. This isn’t the first time we encountered this problem so we already know a thing or two that works. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may help you one way or the other.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy A7 with Youtube that keeps crashing


Whatever the cause of this problem is, it’s just an issue with one app–Youtube. So, we’ll focus our troubleshooting on it so that we can make it work again. It could be a very serious problem but as long as the firmware hasn’t been modified in any way, there’s always a chance that you could fix it on your own. With that said, here’s what I suggest you do about it:


Reboot your phone – this might be just a minor glitch in the system that’s why it’s very important that you try to restart your phone. Glitches can easily be fixed by this very simple procedure but if the problem continues after this, try doing the forced reboot procedure: press and hold the volume down and power keys together for 10 seconds or more. It may seem like a normal reboot but it does a lot more. However, if the app continues to crash after this, then move on to the next procedure.

Run phone in safe mode – this is going to disable all third-party apps. It is important because there are times when apps you download from the Play Store cause pre-installed applications to crash. If the problem doesn’t occur while the phone is in safe mode, then it means that there’s an app that’s causing it. Find that app and uninstall it and that should fix the problem. However, if the problem still occurs even in safe mode, then it could mean the problem is with the app or the firmware.

Clear cache and data of Youtube – it will reset the app and bring it back to its default configuration. If this is just a problem with the app, then this is gonna fix it. You just have to navigate to Settings and into the App Manager and look for Youtube. From there, you can clear its cache and data. After doing this and app still crashes, then you must try the next procedure.

Wipe cache partition – this procedure will delete all the system caches. Some of them may have been corrupted or became obsolete. You just have to boot the phone into recovery mode and wipe cache partition from there. After the phone has rebooted, open Youtube to know if it still crashes or not and if it still does, a reset will be necessary.

Backup your files and reset your phone – for a problem like this, a reset is more than enough to fix it but you should take time backing up your files and data as they will be deleted during the process. The files you backed up should also be restored after the reset.

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Detailed instructions of procedures mentioned in the guide

How to run Galaxy A7 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

How to reset Youtube app

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Youtube.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ an press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

How to do the Master Reset

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guides have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

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