Samsung Galaxy S7 Edge Stuck In Bootloop Issue & Other Related Problems

The #Samsung #Galaxy #S7Edge is a flagship phone released last year that is best known for its use of a curved edge display. While it shares several similarities with the S7 model it also has several features that it unique to the device such as a 5.5 inch Super AMOLED display and a large 3600 mAh battery for longer usage times. This phone is quite popular among consumers since it has features such as a microSD card slot, waterproofing, and dustproofing among others. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge stuck in bootloop issue & other related problems.

If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S7 Edge Stuck In Bootloop

Problem: hi i am trying to get my s7 edge sm-g935a to boot it is stuck in bootloop i have tried installing a new motherboard and it still does the same thing. i have tried doing all the wipe cache and factory reset but still nothing. i’ve tried odin and it won’t communicate any help is appreciated thanks

Solution: If the phone can’t communicate with Odin then this is most likely a hardware related problem already. Some of the possible causes are a faulty charging port or a defective replacement motherboard. Since the phone components must be thoroughly checked to pinpoint the exact cause of this problem then you will have to bring the phone to a service center and have it checked.

S7 Edge Randomly Freezes

Problem: Phone freezes randomly and then gets stuck in a cycle of restarting, when the phone restarts and then freezes whilst starting up and restarts again.

Solution: Do you have a microSD card installed in your phone? Sometimes if this card has corrupt sectors then the phone will freeze or restart. If your phone has a microSD card then I suggest that you try removing it first.

In case your phone does not have a microSD card installed or if the issue still persists even after removing this card then you should proceed with the steps listed below.

  • Start the phone in Safe Mode. When your phone is in this mode only the pre-installed apps are allowed to run making it easier to check if an app you downloaded is causing the problem. If the problem does not occur in this mode then it could be caused by an app you installed. Find out what app this is and uninstall it.
  • Try wiping the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

In case the above steps fails to fix the problem then this might already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S7 Randomly Hangs After Nougat Update

Problem: After the Nougat 7.0 update, my phone hangs randomly. I am not able to trace it to any specific application. The responsiveness also goes down suddenly and the phone does not react to inputs for quite a while. Many times, such delayed responses leads eventually to a complete hanging of the phone that can be reset only be powering off and powering on using the hard keys.

Solution: It’s possible that this issue is caused by old system software data that has not been completely removed during the update process. A factory reset will resolve this problem however before doing the reset it’s best to try the troubleshooting steps listed below.

  • Update your phone apps. Since your phone is now running on a new software version there might be apps installed in your phone that are not optimized to work with this new version causing the phone to hang. You can update your phone apps by going to the My Apps section at the Google Play Store.
  • Does your phone have a microSD card? If it does then try removing this as this might be causing the problem.
  • Try wiping the cache partition of your phone from the recovery mode.

If the above steps fails to fix the problem then you will need to perform a factory reset. Make sure to backup your phone data before doing the reset.

S7 Ege Stuck In Boot Logo

Problem: Hello, used my phone the previous night and everything was fine, woke up this morning to find the phone stuck on the “Samsung Galaxy S7 Edge powered by android” screen with the green light blinking. Tried a software reset and it has now turned the screen off however the green light continues to blink. I have tried the commands for the other reset options with no response from the device. Please help

Solution: If your phone has a microSD card then try removing it first since a corrupted card can cause this particular problem. If the issue persists or if the phone does not have a card installed then proceed with the steps listed below.

  • Perform a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
  • Connect the phone to a wall charger and let it charge for at least 20 minutes. Try turning on the phone after this.
  • Wipe the cache partition of the phone from the recovery mode. Restart the phone.
  • Start the phone in recovery mode then perform a factory reset.

In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S7 Edge Screen Has Dead Pixels After Drop

Problem: After being dropped, phone has what looks like dead pixels in the upper left corner. The phone is flickering and flashes white and operation speed has slowed.

Solution: It looked like the drop might have damaged the phone display. To troubleshoot this try performing a factory reset. Make sure to backup your phone data before doing the reset. In case the issue persists then you will need to have this checked at a service center as this could already be caused by a faulty display.

S7 Edge My Files App Is Not Responding

Problem: I own a Galaxy s7 Edge, with the new update of the latest version of android i can´t open the “My files” app, it says that the app is not responding, but if i connect my phone to my computer, i see all my files, but cant open them in my phone. Thank you for your help.

Solution: The best way to fix this problem is to clear the cache and data of the My Files app from the application manager. Once this is done try to check if the issue still occurs. If it does then you will have to backup your phone data then do a factory reset.

S7 Edge Does Not Turn On Unless Plugged To Charger

Problem: Just bought my phone brand new three weeks ago. Problems started after a failed software update. When trying to update, the phone says update interrupted. -if the phone is powered off, power key will not turn the phone back on unless plugged into charger. -loud speaker doesn’t work for any sounds. – processing speed decreased. I have cleared the system cache, factory reset, and safe mode booted the phone with no resolve.

Solution: Since you have already performed a factory reset and the issue still persists then it looks like the problem could be caused by a faulty battery or power IC. I recommend that you bring the phone to a service center and have it checked.

S7 Edge Not Receiving Text Message From One Contact

Problem: I have a Galaxy S7 edge and have texting problems. It seems that I have one contact that when I text there is no message thread shown on my device. The contact receives the message but I cannot receive messages from the contact. I am using the Message app. It is only one contact that I am experiencing this problem with.

Solution: Try to check if you have placed the contact in the block list.

  • From any Home screen, tap Messages.
  • Tap the Menu or MORE icon.
  • Tap Settings.
  • Tap Block messages to select the check box.
  • Tap Block list or Block number.
  • Tap the minus sign next to the number you want to remove.
  • When finished, tap the back arrow.
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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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