S Health app keeps crashing on the Samsung Galaxy J3 (2016) characterized by error “Unfortunately, S Health has stopped” [Troubleshooting Guide]

The error message “Unfortunately, S Health has stopped” on your #Samsung Galaxy #J3 actually means that the app crashed and it may be due to some issues with the app itself, other apps or the firmware. In this post, I will tackle this issue since some of our readers who own the Galaxy J3 seem to be experiencing this problem.

The Galaxy J3 is actually an entry-level device but it does have pretty decent specs for its category. But no matter how good a smartphone is, its overall performance still depends on how well its hardware, firmware and apps work. Read on to know how to troubleshoot your device should this problem happens.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 that shows “Unfortunately, S Health has stopped”

The purpose of this troubleshooting guide is for us to know more about this error message, what causes it and what needs to be done to get rid of it. Below are the steps you can use to try to fix this problem but before we do them, here’s one message from our reader that best describes this error:

Problem: Hi droid guy. I badly need your help because my phone is giving be a problem. It keeps saying that an app called S Health has stopped working and it hasn’t given me reason why it did nor a suggestion what I have to do next to prevent it. The thing is, there are only two options either to hit OK or REPORT but whatever I choose, the box would disappear only to pop up again after a few minutes. How can I fix this guys?

Now, here’s what you need to do to try and fix this problem:

Step 1: Clear the cache and data of the S Health app

Let’s go after after S Health app since it’s the one that’s crashing. More often than not, the app that’s specifically mentioned in the error message is the one having a problem. So, before you actually do other troubleshooting procedures, look no further and try to troubleshoot the app first.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the S Health app.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

You may lose all your preferences and whatever data you’ve accumulated while using this app but what’s important now is for you to fix the problem to get rid of this error once and for all. If the error remains after this, then the next step may help.

Step 2: Reboot your J3 in Safe mode to know if third-party apps have something to do with it

We’re trying to find out if the problem is caused by one or some of the third-party apps installed on your phone. By booting in safe mode, you’re actually disabling all third-party apps and services temporarily. If the error doesn’t show up in this mode, then the problem is caused by a third-party app. Find it and then uninstall it, otherwise, proceed to the next procedure.

Here’s how you boot your J3 in Safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Step 3: Delete the system caches so they’ll be replaced with new ones

System caches get corrupted all the time and they may occur when you least expect them that’s why many are surprised when their phones get messed up and won’t work normally. While we really can’t be sure that this is the cause of the problem, let’s just rule it out before doing further troubleshooting procedures. That said, this is what you have to do:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Once the phone successfully rebooted, try to trigger the error message by opening the Messages app. If the error still occurs then the next step will take care of the problem, otherwise, problem solved.

Step 4: Perform the master reset on your device to bring it back to its default settings

After you’ve done all those steps and the S Health app still shows up, then it’s time to backup your files and data and then reset your phone. This would bring it back to the settings or configuration that once worked and it’s worth it.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

I hope we were able to help you with your problem.


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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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