What to do if your Nokia 6 2019 smartphone won’t turn on? [Troubleshooting Guide]

Nokia is known for creating quality and sturdy phones ever since before the birth of smartphones. A solid proof of this is its widely known basic phone, revamped, and reborn Nokia 3310. As the company aims to compete globally, they too have their own smartphone flagship series with the Nokia 6 2018 as the latest entrant to the global Android smartphone market. Officially unveiled last January of this year, the new Nokia 6 smartphone can be considered a high-end gadget given its powerful specs and elegant design.

Nonetheless just like any other powerful handsets out there, this too is not exempted from flaws. One of the inevitable problems users are likely to face in the future with this new Nokia smartphone is on power. While this new phone is packed with high-powered battery life, there are many factors that can trigger the battery to drain quickly. Even the highest tiered popular smartphones these days have faced this dilemma. In this post, I will tackle one of the most common problems that are likely to surface and that is on a Nokia 6 2018 that won’t turn on. Read on to find out what factors could trigger this problem to occur on powerful devices like this and in what ways can you deal with it.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Possible causes

It is very rare for new devices to bump into problems due to hardware damage. While it is possible, it is hard to blame a faulty hardware in this case unless you accidentally dropped your new phone or soaked it wet. But in normal circumstances, the most common culprits are rogue apps, corrupted operating system, bugs, and malware. Generally, it will be attributed to software problems and errors. That said, there is a higher chance for end-users to fix the problem at home without having to pay extra for service. So what are your options then?

Potential solutions to Nokia 6 2018 that won’t turn on

Below is a rundown of standard procedures and workarounds that can be considered potential solutions to power issues on Android smartphones including the new Nokia handset. Try these methods first before you take a costly trip to a technician. Many people have found their luck from performing these procedures so it won’t hurt to give them a shot as well. Start whenever you’re all set.

Charge your phone for about 30 minutes to an hour

It is possible that your phone is just completely drained of power so it refuses to power on because it’s battery is empty in the first place. To rule this out, connect your Nokia 6 to its charger and let it charge for at least 30 minutes. In normal circumstances, that would be enough time for the phone to get around 10 percent of power or so.  However, this may not be the case if some rogue apps, malware, or software bugs are causing the battery to drain rapidly. Considering this possibility, give your phone a little more time to charge.

Also make sure that your phone is charging. If it doesn’t charge after 30 minutes or 1 hour, then you may need to deal with charging problem first. Be sure to use the original charging equipment to avoid any conflict with the input or output power.

Force restart your Nokia 6 2018 while charging

Many people have found this trick helpful especially when dealing with power issues inflicted by software bugs and apps glitches. Sometimes, a device suddenly shuts down as the system crashes due to a software bug. And it turns out that forcing the device to restart while plugged into the charger can help bring it back to life. Here’s how it’s done:

1. Plug your phone into the charger and let it charge for about 5 minutes.
2. After the elapsed time, you should be able to see the charging indicator on the screen.
3. Now, press and hold the Volume Up and Power button simultaneously until the device power cycles.

This process won’t affect any data stored on the phone’s internal memory so there’s no need to worry about data loss. That said, you really have got nothing to lose.

Remove any SD cards then power on

Just like what occurs to a computer when a corrupt SD card is inserted, smartphones with SD card support like your Nokia 6 2018 can also bumped into a situation where it will just shut down and then refuses to power on no matter how you tried simply because of a corrupted memory card in it. To rule this out from the possible culprits, remove any SD card from the slot then attempt to reboot your phone without the SD card inserted.

If your phone turns on without an SD card, then apparently, you’ll need to discontinue using the SD card.

Connect your Nokia 6 on a computer

To make sure the phone’s operating system is still accessible, plug your Nokia phone into a computer and then try to see it’s recognized. You can also use your computer as alternative power source to charge your phone in a slower manner with lower power input. Here’s how it’s done:

1. Connect your phone to a compatible computer using the supplied or compatible USB cable.
2. Select Mass Storage.
3. On your computer, open a File Manager program like Windows Explorer and then try to see if your Nokia 6 2018 is detected.

If it is detected, create a copy of all your important contents to your computer for backup purposes. This may be your last chance to access your phone system.

Use Nokia Software Recovery Tool and attempt to access your phone in recovery mode.

Just like Apple and Samsung, Nokia also has its own recovery software for managing and recovering data on your Nokia smartphone including Nokia 6 2018. To use this software, you will need to download and install it first on a compatible computer. And after that you’re all set to use the software whenever you need to manage data on your Nokia smartphone. If you wish to give it a shot, download and install the Nokia Software Recovery Tool on your computer then follow these steps to access and recover data on your Nokia 6 2018 on it.

1. Connect your Nokia 6 2018 on your computer using the supplied USB cable. Be sure to use the original cable, otherwise other compatible alternative cables
2. Open the Nokia Software Recovery Tool on your computer.
3. Wait until your phone is recognized and then follow the onscreen prompts to manage and recover data on your device.

If your computer doesn’t recognize your phone, may need to download and install Nokia drivers first.

Seek more help

Contact Nokia Support for further assistance and recommendations if none of these methods is able to help and that your Nokia 6 2018 still won’t turn on. Alternatively, you can head straight to a service center and have your phone diagnosed by a technician for any possible signs of hardware damage on the battery or other relevant components.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.