Are you getting the 2813-6561 error when trying to redeem a download code on your Nintendo Switch? The whole error message reads: “The code you entered was not recognized. Please check it and try again.” In this troubleshooting guide, we’ll show you why you have this error and how to fix it.
What does error code 2813-6561 mean?
Error code 2813-6561 is an error that appears when you entered incorrectly a download code, or if the Nintendo eShop card that you’re trying to redeem is from a different region.
At other times, 2813-6561 error may show up if you try to redeem a download code that’s meant to be unlocked within a game, and not via the Nintendo eShop. Some users may make this mistake if they redeemed directly the download code after a physical game purchase.
Fortunately, issues or errors regarding a download code are easy to fix and this particular error code is no exception.
Causes of 2813-6561 error code
Let’s talk quickly about the possible reasons why you may be experiencing the 2813-6561 download code error on your Nintendo Switch.
Download code was entered incorrectly.
It’s easy to overlook some characters when entering a download code in the Nintendo Switch. If you receive the error code after typing in, simply go over the code again and ensure that you’ve entered the information correctly.
Download code is for a different region.
The other likely reason is that the code is not meant to be redeemed in your region. It’s also possible that you’ve set your region’s Nintendo eShop incorrectly. This can happen if you changed the region in your Nintendo eShop recently and you forgot to return it to the original setting.
Download code can only be redeemed directly within a game.
If the error persists, you’re positive that you entered the code correctly and it’s for the correct region but you are still unable to redeem the download code, it may be meant to be unlocked via a game only. Try checking the receipt, packaging of the game, or any instructions that come with the code to know.
How to fix Nintendo Switch 2813-6561 error?
Fixing the 2813-6561 error on the Nintendo Switch is easy. Learn what fixes you can try below.
Fix #1: Double check the download code.
Make sure that you enter the code by deleting the entire characters you’ve previously entered. Once you’ve done that, type in the code again. Nintendo codes are not case sensitive so you don’t need to worry if they appear in capitals or not.
Fix #2: Check the region.
If the issue persists after you’ve checked the code, the next good thing that you can do is to verify if it’s intended for your Nintendo Switch region.
Also read: How to update your Nintendo account region
There are a number of things that you can do to easily know your region. For example, if you reside in North America, you will know if the physical Nintendo game that you have is the correct one by looking for the ESRB rating on the packaging. If it has an ESRB rating, the game is definitely for the Americas region.
Another way to know is to contact the store or retailer where you get the download code from. Simply ask them for the region of the said code and they should tell you the information you need.
Fix #3: Redeem the code in the game.
If the first two solutions have not worked, it’s possible that the download code can only be used within the game. In this case, you don’t need to open Nintendo eShop and use the code there. Instead, you want to check the packaging of the game, receipt, or the card where you got the code from and see if there’s any specific instructions on how to unlock it within the game you’re playing.
Fix #4: Get help from Nintendo support team.
If the code you have is not a game code and none of the solutions in this guide has helped at all, there may be an issue with the said code. We suggest that you contact Nintendo so they can look it up for you.
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