Netflix has grown tremendously over the years and it’s now the most recognizable movie streaming app around the world. Netflix services seldom go down but some people may experience trouble enjoying the app from time to time. One of the common issues that a lot of folks encounter is the Netflix Site Error.
In this troubleshooting guide, we’ll show you how to fix this problem so you can get back to streaming your favorite shows in no time.
How to fix Netflix Site error?
If you’re having trouble watching your favorite show on Netflix due to “Netflix Site Error. We were unable to process your request. Please go to the Netflix home page by clicking the button below.”, here are the solutions that you can try:
Fix #1: Check the Netflix server status.
Before you do any troubleshooting on your device, it’s important that you check the Netflix server status.
Visit the official Netflix website to get firsthand information at https://help.netflix.com/en/is-netflix-down.
Fix #2: Use a different device to sign in.
If there’s no on-going outage or maintenance and the Netflix service is up-and-running, your next move is to check whether or not the issue is isolated to your device. What you want to do is to sign in to your Netflix account on another device. For example, if you’re getting the “Netflix Site Error. We were unable to process your request. Please go to the Netflix home page by clicking the button below.” error on your computer, try to see if the same error code is repeated if you watch Netflix on your phone.
Make sure that the second device is connected to the same network as your original device.
If you can access Netflix on the second device without the Netflix Site error, that means that your primary device needs to be checked.
Fix #3: Clear your browser’s cache.
Some users may encounter the Netflix Site Error because of corrupted or damaged browser cache and data. If you’re using your web browser to watch Netflix, consider deleting the web browser cache and data to refresh it. You can also try to update it in case it’s outdated. Or, you can try to delete and reinstall the web browser.
For instance, if you’re using Google Chrome, here are the steps to clear its cache and data:
- Open Google Chrome.
- Press Ctrl + H.
- Once the History page opens, click Clear browsing data on the left panel.
- Select the All-Time option for the Time range
- Uncheck everything except the Cookies and Cached data option.
- Click the Clear data button.
Fix #4: Use a different browser.
Another possible solution that you can try if you are still getting the Netflix Site Error at this point is by changing your browser to a new one. So, for example, if you’ve been watching Netflix using Google Chrome, try doing it on Mozilla Firefox or Microsoft Edge.
Alternatively, you can use the Windows desktop version of Netflix.
Fix #5: Troubleshoot your internet connection.
The status of your internet connection at home can affect how Netflix works. Your network may be experiencing slow download issues or may have become too busy. To check if the Netflix site error is being caused by your internet at home, there are a handful of troubleshooting steps that you can try.
Power cycle the modem/router.
Refreshing your modem or router by turning it off and unplugging it from the power source for 30-60 seconds may help. This is a basic troubleshooting for all sorts of network issues.
Check the download speed.
Some people may experience Netflix site error only during certain time of a day. If you have a similar situation, it’s possible that you’re dealing with a bandwidth issue. This means that your internet connection is struggling to meet the required bandwidth to allow you to stream Netflix.
This can occur if there are too many devices using the internet connection at the same time. Try to check Netflix on another device and see if there’s an improvement.
Try running a speed test on your device to check its download speed. Netflix requires a minimum of 5 Mbps in order to stream content decently.
If multiple devices are having slow internet connection or experiencing Netflix trouble at the same time, you should consider upgrading your subscription or your hardware. If you plan on doing this, we suggest that you talk to your Internet Service Provider.
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