SOLVED: NBA 2K23 Won’t Connect To Online Services | Won’t Go Online

Are you having trouble playing online with your new NBA 2K23 game? In this troubleshooting guide, we’ll show you the solutions that you can try if you keep on getting the “unable to connect to online servers” error.

If you are having issue playing online and you have a minor’s account, you likely will need to create a new adult account.

How to fix NBA 2K23 won’t connect to Online Services?

If you are unable to play NBA 2K23 online due to the a specific error, or if you keep getting an error that says you are unable to connect to online services, these are the solutions that you must do.

Fix #1: Restart the game.

Closing and restarting the NBA 2K23 app can be the simple fix that you can try if you can’t play online. This is a basic troubleshooting step that must be tried first in this situation. 

NBA 2K23 Task Manager

If you haven’t tried this yet, make sure that you do it now before attempting to play NBA 2K23 online again.

If the game has become unresponsive and you can’t normally close it, you can open the Task Manager by pressing CTRL+SHIFT+ESC and close the NBA 2K23 process from there.

Fix #2: Verify the NBA 2K server status.

If the online services for NBA 2K23 are not functioning properly, the issue is nearly always due to a problem with the servers for the game.

Bugs and problems can often cause online games to lose server connectivity, which can be quite frustrating for players.

At other times, the developer might decide to momentarily disable the servers in order to resolve bugs or perform maintenance on them. In either scenario, your game will almost certainly be impacted, particularly if the majority of your play time is spent in an online mode.

NBA 2k server status 1

The good news is that server issues do not happen very often, and even when they do, they typically only last for a short period of time. All that is required of you is to hold off on making another attempt until the maintenance or outage has been resolved.

Visiting the official NBA 2K website is an important way to troubleshoot connection issues in NBA 2K23. You don’t want to waste your time trying to fix a problem that you have no control over.

If there’s any issue with the servers at this time, what you need to do is to simply wait until everything’s back to normal.

Fix #3: Power cycle your device.

Whether you’re having an issue with NBA 2K23 on a computer or console, it’s important that you restart the device. This is a troubleshooting step that must be performed once you’ve checked that there are no on-going issues with the servers.

Fix #4: Troubleshoot your internet connection.

If you’re having trouble connecting to NBA 2K22’s online features, it may not be due to a problem with the game’s servers but rather with your own home network. 

It’s possible that some people will have trouble accessing the internet from their homes or that their ISP will have some sort of problem.

Some of these problems may be beyond your control, but you may still take action in a few key areas. That said, these are the troubleshooting steps that you can do:

  • restart your network devices
  • check the download and upload speeds
  • use different DNS server settings
  • use a VPN
  • Avoid playing on a wireless network

Reboot your modem/router.

In certain cases, rebooting your modem or router will resolve connectivity issues. You might try unplugging your modem or router from its power source and letting it sit idle for 30 to 60 seconds.


By doing so, the device should be able to purge any cached data and, ideally, fix any problems it may have been experiencing.

Check the download and upload speed.

The NBA 2K23 game client will have trouble connecting to the servers if your internet speed is slow. Maintain constant download and upload speeds of at least 5 Mbps. If your connection speed is lower than that, you may experience lag or disconnections in any online mode that you play.

Go to speedtest.net
Go to speedtest.net

To make sure your PC or console has sufficient speed to play, you should, if necessary, disconnect other devices from your network while you play.

Use a different DNS server.

If your Internet service provider’s (ISP) default DNS servers are down, you’ll need to use an alternative. Sometimes, you may experience slow internet speeds and other browser-related problems across all of your connected devices if there’s an on-going DNS-related issue.


If you suspect your computer’s or game console’s DNS servers have slowed down, you can switch to an alternative service, such as Google’s or any of the other companies that offer free DNS services.

Use a VPN.

Using a Virtual Private Network, often known as a VPN, may be able to help you resolve this issue if you are currently located in an area with particularly poor NBA 2K online service.


However, this method is not always the best option for everyone so if ever you can decide to use this for your gaming needs, we recommend that you try the trial version of the product first before paying to know if the said VPN service can improve things.

Use a wired connection.

Check to see if there is interference with the wireless signal if you are utilizing wifi rather than a wired connection. This is the time to see whether there is any wireless signal interference.

Network cable

Because it removes the possibility of signal interference from the equation, a connection to an ethernet network through cable is both quicker and more trustworthy than one established via wireless technology.

Fix #5: Install game updates.

Installing the most recent game update is yet another potential solution to the problem of NBA 2K23’s multiplayer mode not functioning properly. This is a simple task to complete, as your computer or console should routinely check for available updates. Installing the updates as they become available is all that is required of you at this point.

Keep in mind that newly released games will require additional polishing after they have been made available, and the only way that these tweaks and patches can be applied is through the use of game updates.

We recommend that you go to the official website of the publisher if you are interested in learning the specifics of any new patches that have been released for NBA 2K23.

You also have the option to manually check for game updates whenever you like.

  1. Close the game (if you’re running it).
  2. On Steam, select the NBA 2K23 in your Library.
  3. Select Manage and go to Properties.
  4. Select the Updates tab.
  5. Click on Automatic Updates.

Fix #6: Update your network adapter drivers.

The solution to game connectivity troubles on PC that involves maintaining the network adapter drivers is one of the least common solutions.

Make sure that you go to Device Manager and manually check to see if there is any need to update the drivers if you are still having problems with the multiplayer portion of NBA 2K23. If you are still having problems, you should make sure that you go here.

The following is what you are need to do:

  1. Right click the Start Menu button and select Device Manager.
  2. In the Device Manager window, expand Network adapters.
  3. Right click the network adapter you’re using and select the Update driver option.
  4. Select Search automatically for drivers and install any available drivers.

Fix #7: Check for damaged game files.

By repairing corrupted game files, certain players were able to resolve issues with the game’s multiplayer mode.

If the problem with the multiplayer component of your NBA 2K23 game still exists at this point, you can attempt to resolve it by using the Verify integrity of game files tool in Steam. Here’s what you need to do:

Verify NBA 2K23 1
  1. Open Steam.
  2. On the Steam application, go to your Game Library and right click on the NBA 2K23 game.
  3. Then, click on Properties.
  4. Go to the Local Files tab.
  5. Select Verify integrity of game files.


Why does my NBA 2K23 game is unable to connect to online services?

There are a variety of potential causes for your NBA 2K23 game not functioning properly. If the game is unable to establish a connection to the online services and you continue to receive the same error code, you will need to do a series of troubleshooting procedures in order to determine the nature of the problem and find a solution to it.

Check out the solutions above in order to deal with this problem.

What does unable to connect to online services error mean?

This error indicates that your PC or console may be experiencing connection issues that prevents it from connecting to the 2K servers. 

This can also mean that there’s a problem with the NBA 2K servers. Server issues are not fixable on your end so the best thing that you can do is to wait until the issue is resolved by the developer.


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