How To Fix Microsoft Store Not Opening Issue

Are you experiencing the Microsoft Store not opening issue? There are several factors that can cause this problem such as a poor internet connection, incorrect time settings, or a glitch in the app. To fix this you will need to perform several troubleshooting steps.

The Microsoft Store, previously called the Windows Store, is the online store of Microsoft that’s included in your Windows 10 or Windows 11 operating system. It works the same way as the Google play Store or the App Store where users can download apps, games, rent or buy movies & TV, and even order hardware. Content sold through the store is regulated by Microsoft and must first have approval.

What to do when Microsoft Store Won’t Open in Windows

Microsoft Store Won't Open

One of the issues that you might experience when using the Microsoft Store app is when it does not open. You might also open Microsoft Store but then it won’t work. This can be a frustrating experience especially if you are in a hurry to download a particular app or game.

Here’s what you can do to fix Microsoft Store won’t open issue.

Solution 1: Check the internet connection

The first thing you need to do in this case is to make sure that your computer has a good internet connection.

You can check the status of your internet speed with the help of online speed checkers such as

Time Needed : 2 minutes

Checking your internet speed

  1. Open a browser.

    You can use any browser you want. I will be using Chrome for this example.Open a browser

  2. Go to

    This is an online speed test tool that can check the ping, download, and upload speed.Go to

  3. Click on Go.

    This will start the speed test showing you the ping, download, and upload speed.Click on Go

In order for you to be able to open the Microsoft Store the download and upload speed test results should be good.

If you have an unstable internet connection then you can check if it is caused by your networking equipment by following these steps.

  • Turn off your computer or smartphone.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on your computer.
  • Reconnect your computer or smartphone to the internet. If possible try using a wired connection instead of a wireless connection.

If the computer you are using is connected to a Wi-Fi network then here’s what you can do to get a stable internet connection.

  • Try to disconnect other devices connected to the Wi-Fi router while you access the Microsoft Store. This will allow the device to use the maximum internet bandwidth.
  • Move the device closer to the router when open the Microsoft Store. This will allow the device to get a much stronger Wi-Fi signal.
  • If you have a dual band router try to connect to the 5Ghz band instead of the 2.4 GHz band.

Solution 2: Run the Windows Store apps troubleshooter

Windows has a built-in troubleshooter that can fix some of the common issues that you might experience with the operating system. One of the features that the troubleshooter can fix is your Windows Store apps. It will analyze and automatically fix any issues that you are experiencing with the Microsoft Store.

Windows Store apps troubleshooter

Right click the Start button.

Click Settings.

Click Update & Security.

Click Troubleshoot.

Click Additional Troubleshooters.

Click Window Store apps.

Click Run the troubleshooter.

If any problem is detected it will automatically be fixed. Once this process has completed try to check if the Microsoft Store won’t open issue still occurs.

Solution 3: Change your computer date and time settings

If your computer’s time is incorrect then you won’t be able to access the Microsoft Store app. Make sure to set the time automatically and make sure that the time zone is also set automatically.

Right click the Start button.

Click on Settings.

Click on Time & Language.

Select the Date & Time section.

Turn on the switch to Set time automatically.

Turn on the switch to Set time zone automatically.

Click the Sync now button.

Try checking if the Microsoft Store app is now working.

Solution 4: Disable Proxy

If your computer is connecting to a proxy server then there’s a possibility that you will encounter certain Microsoft Store app problems.

To fix this problem make changes to your computer proxy settings. If you have a VPN then you should also uninstall this as well.

Turning off proxy server

  • Right click the Start button.
  • Click on Settings.
  • Click Apps.
  • Find VPN in the list of apps then click on uninstall.
  • Go to Network & Internet.
  • Click Proxy.
  • Turn off the switch for Use a proxy server.

Once your proxy connection is off try to check if you are able to use the Microsoft Store.

Solution 5: Clear Windows Store cache

There’s a possibility that the Windows Store cache has been corrupted thus causing the Microsoft Store to not work properly.

To fix this you should try clearing the Windows Store cache.

Clear cache Microsoft Store

  • Press Win + R keys to open the run box.
  • Type WSReset.exe then press enter key.

A blank command prompt window will appear. After around 10 seconds the windows will close and the Microsoft Store will open. Try to check if the same issue still occurs.

Solution 6: Repair the Microsoft Store

If the problem is caused by a corrupted Microsoft Store app then you should try repairing ir.

  • Right click the Start button.
  • Click on Settings.
  • Click Apps
  • Click Apps & Features.
  • Select Microsoft Store.
  • Select Advanced options.
  • Click Repair.

Solution 7: Reset Microsoft store

Resetting the Microsoft Store will delete its app data. You should try performing this step in if the problem is caused by a corrupted app data.

  • Right click the Start button.
  • Click on Settings.
  • Click Apps
  • Click Apps & Features.
  • Select Microsoft Store.
  • Select Advanced options.
  • Click Reset.

Try checking if this fixes the Microsoft store not opening issue.

Frequently Asked Questions

  1. What is the Microsoft Store?

    This is the online digital store of Microsoft included in your Windows operating system that allows you to download apps and games.

  2. What apps are available in the Microsoft Store?

    There are almost a million apps available in the Microsoft Store available for download. There are free apps and paid apps as well.

  3. What are the advantages of downloading apps from the Microsoft Store?

    Apps downloaded from the Microsoft Store are checked for any malware. It’s also easy to update apps that you download from the Microsoft Store as it is handled automatically by the app.

  4. Why can’t I Download apps from the Microsoft Store?

    Make sure that you are logged in to your Microsoft account and that the computer has a good internet connection.

  5. What’s the difference between the Windows Store and the Microsoft Store?

    The Windows Store is the actually the old name of the Microsoft Store.

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