How to fix your Samsung Galaxy S8 Plus that’s stuck on logo and infinite boot loops (easy steps)

ByHarold Hisona

When it comes to boot issues, you can expect that it’s more of a firmware issue than anything else especially if those problems happen to premium smartphones like the Samsung Galaxy S8 Plus. Some of our readers have contacted us because their devices reportedly got stuck on the logo or can’t continue booting up. While getting stuck on the logo is apparently different from the boot loop issue, there are times when the two are actually connected.

So, in this post, we will try to troubleshoot your phone that has either of the problem I mentioned. We will try to rule out every possibility to be able to determine the cause why the issue is happening. That way, we can also try to formulate a solution that will fix the problem for good. So, if you’re one of the owners of this device or any Android smartphone for that matter, continue reading as this post may be able to help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot your Galaxy S8 Plus that’s either stuck on logo or in a boot loop

Before doing the procedures below, if your phone keeps on rebooting (turning off, vibrating and turning back on), please check if the power key is somehow stuck. Try pressing it for several times to make sure it’s not stuck and after doing so and the problem is still happening, then try the methods below…

First solution: Perform the Forced Reboot

It is important that you try this procedure first before anything else because there’s always a chance that it’s just a result of a minor firmware glitch or problem. A forced reboot will refresh your phone’s memory and reload all necessary services and core functions. Press and hold the volume down button and the power key at the same time for 10 seconds or more. If the phone boots up successfully and reaches the home screen, then that could be the end of the problem. However, if it’s still stuck on the logo or keeps on rebooting without reaching the home screen, then try the next procedure.

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Second solution: Wipe cache partition

Honestly, at this point, I don’t know if you can actually make your phone to boot up in recovery mode and stay on it without rebooting but it’s something you should try. Assuming your phone stays powered up in recovery mode, the first thing you should do is wipe the cache partition to delete all system caches and replace them with new ones. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Assuming your phone could boot up in recovery mode but wiping the cache partition doesn’t work, then you should try the next procedure.

Third solution: Factory reset your phone

You have no choice but to do this to see if the problem gets fixed. But the thing is that the files and data you saved in your phone’s internal storage will all be deleted. There’s no way to make a backup since your phone isn’t booting up normally. That’s the compromise you have to take.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

The reset is your last resort so after doing it and the problem continues, you have to bring the device to the shop so that a technician can try fixing the problem for you. There’s a chance that some of the files used by the firmware have been corrupted. The same thing has to be done if your phone cannot boot up successfully in recovery mode.

I hope that this troubleshooting guides have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

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