How to fix Samsung Galaxy A7 with Pandora app that keeps crashing (easy steps)

Pandora is one of the popular apps used by many Android owners and while it’s well-maintained with updates being rolled out regularly, there are still users who encountered issues while listening to their favorite radio stations online. Some of our readers that own the Samsung Galaxy A7 reported to have been getting the error message “Unfortunately, Pandora has stopped” while others said the app closes on its own after opening. No matter the symptom, the problem remains the same and can be fixed using the usual solutions.

In this post, I will walk you through in troubleshooting your Galaxy A7 with Pandora app that keeps on crashing. We will try to consider every possibility and rule them out one after another until we can determine what the problem is and why it’s happening. If you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you, somehow.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A7 with Pandora app that crashes frequently

When it comes to problems with third-party apps, they’re pretty easy to fix. In fact, you can immediately get rid of them by uninstalling the app that’s having some issues. But the thing is you won’t be able to use that app and that’s not what we’re trying to accomplish here. What we need to do is fix the problem so that you can still use the app, in this case Pandora. The following are the things you can do to try and fix this problem with your Galaxy A7:


First solution: Reboot your phone

If this is the first time you encounter this problem, then you should try rebooting your phone first before doing anything complicated. It is possible that the crash is just a result of a minor firmware glitch. Glitches happen more than you think they do although they may be characterized differently; there are times you may encounter lags, freezes and sluggishness but there are also times that the apps are ones to suffer.

So, take time to reboot your phone by pressing and holding the power key. Once the phone powers down, wait for a few seconds before turning it back on. Once the device powers on, open Pandora to find out if it still crashes and if it does, try doing the forced reboot by pressing and holding both the volume down and power keys together for 10 seconds or more. If the problem remains after this, then move on to the next procedure.

Second solution: Clear Pandora’s cache and data

This will reset both of them and bring them back to their default settings. However, if you’ve already installed their respective updates, they will remain as is. Your login credentials will of course be deleted and you’ll be logged out. So, after resetting these apps, you need to log back in to use them. This time, you’d be able to tell if the problem still persists or not. This is how you reset them both…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Scroll to and tap Pandora.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open Pandora to see if it still closes on its own or shows the error message and if it does, do the next procedure.  

Third solution: Uninstall Pandora and reinstall it

Sometimes updating the app you’re having issues with is enough but this time, I want you to uninstall it so that all its associations will all be removed. After that, download the app from the Play Store to make sure you have the latest version of the app.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘pandora’ in the search box.
  4. Select Pandora then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Reset all settings in your phone

This will bring your phone back to its factory default settings and if this problem is due to some incorrect settings in your phone, then this procedure could fix it. None of your files, apps, and data will be deleted so it’s safe to do. Only your preferences and personal settings will be deleted but it’s very effective in dealing with problems that have something to do with the configuration and some system files…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

After this procedure, open Pandora to see if it still crashes and if so, then it’s time to go after the firmware itself.

Fifth solution: Reset your Galaxy A7

Should the problem continue after doing the first four solutions and if going through the hassles of backing up your files and data would be worth it to fix this issue, then I suggest you reset your phone. Any app related issue can be fixed by a reset but make sure to make a backup of your important files as they will be deleted. After the backup, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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