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How to Fix Your LG G4 that won’t Turn on or Boot Up

LG phones are some of the best products on the market – but no company is immune to technical foibles. But, unfortunately, the consumer level, a phone that will not turn on properly boot up is pretty worthless. You may be experiencing this problem if you’re phone does not turn on, or starts and then shuts off.

Luckily, if you are experiencing this problem with your LG G4 phone, there’s a solution – and you can have your phone up and running again a no time. Always remember that if your phone is damaged or the body of the phone is physically broken, the best option is always to make an appointment at the retail location where you purchased your phone, or a retail location for your carrier that sells LG G4’s.

If your LG G4 won’t turn on

simply follow these steps:

  1. Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
  2. If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
  3. Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
  4. If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
    • make sure device is off (you can simply remove the battery then put it back in)
    • press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
    • scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
    • scroll down again by pressing volume down key to yes and press the power button
      after data is wiped, press the power key to reboot
  5. master reboot should initiate and your phone should be back to original factory settings
    When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.

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588 Comments

  1. Same thing happen with my LG G4 on 27th jun. Now its not booting up. any one is having idea how I can fix it? it bought it 18 month back. first time i bought LG phone and its very bad exp.

  2. Hey, whatever action you are going to take, sign me in. My phone just died and I wouldn’t let them get away with it.

  3. Since so many have died at once, and yes, mine too yesterday, could it be the latest update causing these problems?

  4. On June 28th 2017 I had the exact same thing others have described happen. I did a battery removal because an app had cash. when i turned it on its would show the LG logo for about 10 seconds and then shut off. i have tried everything but get the same results. i was just about to pull the trigger and buy the G6 however after reading all of this i think i will be a Samsung customer.

  5. My LG4 died yesterday while sitting in my drawer at work. I tried to reboot it and it would come onto the LG screen then the Verizon screen, then shut down. I took it to Verizon was there for almost an hour and they said the mother board on the LG just quits sometimes and there is nothing you can do. I’m so upset I am losing my daughters graduation pics and videos and my son’s baseball pics and videos. I have so much on this phone and I’m so frustrated they handed me phone back and said…..it just happens.

  6. My husband’s died on 6/25/17….won’t power on…..local store was not helpful at all….they wanted us to buy a completely different phone. They had no equipment in the store to help figure out what the problem is….does anyone know what the problem is and why this is happening or how to fix?!?!?!? would a new battery work?? help!!!

  7. Same here, today my LG G4 died and not booting at all. All happened suddenly. This is in UAE. Something fishy from LG company…

  8. Same thing happened to me. I bought my LG G4 last January and it died today (June 260 without any symptoms. The phone won’t boot up. I had to remove the battery to make it boot but it only booted to the LG logo screen and then the screen went black. No restart works after that by pressing the power button. I took it to local T-Mobile store and they did a factory reset but it didn’t fix anything. I certainly will avoid any LG products in the future.

  9. My phone died the exact same way yesterday. I did the factory reset and nada. I have spare batteries and extra chargers, case etc… so I decided to just buy a new G4 from ebay. After reading this, I know now that I made a mistake. I should have went with a different phone. Weird that all the phones dying all seem to be around 1.5 years old and they all just refuse to boot up with no real warning.

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