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How to Fix Your LG G4 that won’t Turn on or Boot Up

LG phones are some of the best products on the market – but no company is immune to technical foibles. But, unfortunately, the consumer level, a phone that will not turn on properly boot up is pretty worthless. You may be experiencing this problem if you’re phone does not turn on, or starts and then shuts off.

Luckily, if you are experiencing this problem with your LG G4 phone, there’s a solution – and you can have your phone up and running again a no time. Always remember that if your phone is damaged or the body of the phone is physically broken, the best option is always to make an appointment at the retail location where you purchased your phone, or a retail location for your carrier that sells LG G4’s.

If your LG G4 won’t turn on

simply follow these steps:

  1. Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
  2. If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
  3. Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
  4. If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
    • make sure device is off (you can simply remove the battery then put it back in)
    • press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
    • scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
    • scroll down again by pressing volume down key to yes and press the power button
      after data is wiped, press the power key to reboot
  5. master reboot should initiate and your phone should be back to original factory settings
    When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.

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588 Comments

  1. Mine just up and died 6/3/17, I’m a sprint as well. Seems odd we all are having issues. I’m without a phone for 3 to 5 days waiting for a fix or replacement phone… Not very happy

  2. Same problem here. Mine died the night of 6/2 in the same way. If I pop the battery out and back in, I get one go at boot up, but after that it remains dead (until I pop the battery again). My carrier (Sprint) told me to take it to a repair store before they’ll honor an insurance claim. This many of us having the same problem DOES seem fishy.

  3. MiNE did the same today. Logo comes up then dies again. Sounds fishy we are all having same issue

  4. Wife’s phone just died in the exact same way.
    Will not reset will not boot up.
    LG hosed the big one here.

  5. I had been ignoring the reminder to update my phone to the newest software for weeks now. I finally took the time to update yesterday and then my phone died today. A little less than 24 hours from new software to a phone that cannot successfully start up. It just shows me the LG logo for a few seconds, looks like it’s trying to start, and then fade to black. It tries this a few times before it remains black. I really wish there was some way to fix this, none of the recommended steps have done anything.

  6. Ok folks, my LG G4 is a year and a half old and just died last night too. No warning, did not get hot. Just went black! Something strange is going on!

  7. this is very strange to see all the phones dying probably after the update
    add me to the list aswell mine just stopped working last night , after the update it started being strange i noticed it would turn off by itself out of nowhere and then last night suddenly it goes off and never turned on again, i tried to remove the battery several times but never succeeded to get it back to life .. tho after removing my sim cards and memory i managed to get it started only UNTIL then logo and then blank .. very very strange that this is happening to a lot of LGs

  8. My LG,G4 gets hot whenever i plug in the charger,and wouldn’t open. I tried taking out the battery a couple of times,but it refuse to come on. What can i do to fix this problem?

  9. Has anyone tried taking the sim out and restarting? It worked on mine and has given me a fighting chance to back up photos etc .

  10. Mine stopped charging at 51%. Took battery out, put it back in again and now nothing, completely dead. Strange thing is if I put the battery back in and leave it, the phone starts warming up. Unaware if I had an update recently, but may well have done, I noticed a couple of icons had changed design

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