The Viu app not playing videos on Android phone issue occurs when trying to play a particular show using the app. There are several factors that can cause this problem such as a poor internet connection or corrupted app data. To fix this you need to perform a series of troubleshooting steps.
Viu is a streaming media service that specializes in Asian content. You can watch all of your favorite Korean, Japanese, Chinese, or even Filipino shows just to name a few. The Android app can be downloaded from the Google Play Store which allows you to watch dramas or anime while on the go. A premium subscription will allow you unlimited access to all of the available shows on the platform.
What to do when videos on Viu are not playing on your Android device
One problem that you might encounter while using the Viu app on your phone is when it does not play any videos. Here’s what you need to do to fix this.
Things to do first:
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- Restart the phone.
- Make sure your phone is running on the latest software version.
- Make sure to get the latest Viu app update from the Google Play Store
- Make sure airplane mode is off.
- Make sure data usage is turned on for the Viu app.
Method 1: Check the phone internet connection
Streaming videos on your phone require a good internet connection. Try checking the internet speed your phone is getting as this will affect the video playback quality.
Time needed: 5 minutes.
Check internet speed
- Open the phone browser.
You can do this by swiping up from the home screen and tapping your preferred browser.
- Go to Google.com then search for “speedtest”.
This will open the speed test results and show you a tool that you can use.
- Tap on the RUN SPEED TEST button.
This is usually the first choice that appears on the search results.
If the results are not good then try connecting your phone to a different Wi-Fi network. You can also try using your mobile data subscription if no other Wi-Fi network is available.
Method 2: Clear the cache and data of the Viu app
There is a possibility that the problem is caused by corrupted temporary data. To fix this you will need to clear the cache and data of the app. Take note that the exact steps to follow might differ for your Android device.
- Tap on Settings.
- Tap on Apps & Notifications.
- Tap on See all apps.
- Tap on Viu.
- Tap on Storage & Cache.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action.
After performing these steps the app will be reset to its original state. Try checking if the issue still occurs.
Method 2: Uninstall and reinstall the Viu app to fix videos not playing
If you still can’t play videos then this might already be caused by a corrupted app. To fix this you should just simply uninstall the app then download and install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Viu app not playing videos on Android phone.
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